Virtual PBX VS IP Telephony
Usual use of virtual switchboards:
Apply different redirection rules according to schedule.
Depending on the reason of the customer’s call, it can be redirected to the apartment. suitable.
Cola on hold.
Personalized welcome message.
Many companies with call redirection in their switchboards, redirect these towards the apartment. Depending on the reason for the call. To do this, a menu with different options is established so that the caller is automatically redirected to a person or apartment. In particular according to the option that this person marks.
The image is important, and so is the music waiting to choose and the welcome message.
With the virtual switchboard, the company never loses calls. Even if all operators are busy answering other calls, the PBX picks up that other call and keeps it waiting (to the client) until it is time to transfer it to the appropriate operator that is free.
To have a virtual switchboard in our company is to give a more professional image about us.
No matter the number of employees in a company. Having a virtual switchboard has to be something mandatory today. Only the companies that take care of the details of themselves are aware of the importance of having the virtual switchboard. It is also aimed at companies that want to automate the system by saving time and comfort.
Neotel virtual PBX
Usual use of IP Telephony plans in companies:
They usually do not receive more incoming calls than they can attend at the same time.
When they are called outside of normal hours they divert the calls to a voicemail.
Most employees do not talk by phone at the same time.
1 or 2 users with telephone.
It should be noted that not all operators give the same benefits as virtual switchboard or ip telephony. If you need a professional and reliable company, Neotel is the integral solution in virtual switchboard plans, call center software and CRM.
With the virtual switchboard, the company’s performance increases significantly with menu options, music on hold, automated schedules, welcome messages, etc.
Today, virtual switchboard and IP telephony plans are of great importance to companies. Trust Neotel as your Telecommunications provider in Malaga, providing services worldwide.
