Finding the right call center management software

Neotel’s call center management software is much more than you might first think.

Neotel call center software gives you complete call metrics in real time

Neotel also offers as a complement to the call center management software the premium recordings with which customers have an exclusive service of call recordings with a capacity of up to 1 TB and without erasing the information.

Request more information about Neotel’s Premium Virtual Recorder now!

With the Monitoring functionality included in our virtual pbx, the administrators or managers of the call center can spy in real time the open calls with clients in order to whisper any information that is important to the agent during the call he is making.

Interested in Neotel Spy and Whisper Monitoring? Call us now and we will inform you of prices without any obligation.

Call monitoring is very useful within a call center. Neotel offers you a very complete list of tools, all of them integrated within our app-ecosystem, for the monitoring of calls within your call center, these are just some of the features that a call center administrator should look for for his professional call center software.

Not having the best call center software is going to affect the quality of the work that is done every day in the call center.

Neotel highlights the 3 main advantages of the Virtual Switchboard

If you hire a virtual switchboard:

You’ll enjoy mobility and remote work.
You will have at your disposal an infinity of functionalities and characteristics to give a better attention to the client in your company.
You won’t have to worry about updates as the service provider is the only company responsible for all the configuration of the switchboard.
You don’t need to invest anything in initial installation.
You don’t have to invest in physical machines; unlike physical switchboards.

Conclusion: 3 most important advantages of the virtual switchboard

1. Work in remote and delocalization of the company

Forget about installing phone systems in each of your locations. It doesn’t matter if your workers are not located in the same city or country.

2. A tailor-made solution for medium and small businesses

The virtual pbx is considered as the most complete solution: click to call me back, virtual fax, telemarketing surveys, monitoring, incoming call statistics, signaling, etc.. All this makes Neotel’s virtual pbx the most complete solution for both small and medium businesses. In addition, in terms of saving money, with the virtual pbx the savings are always the maximum possible when compared with any other type of existing telephony system.

3. Savings

The virtual pbx is a savings system in the sense that requires neither maintenance nor investment in physical machines. our switchboard allows you to have all the advantages of a complete ip voice system, but without the need to buy anything physical machinery. the virtual switchboard could be the solution for your business. If you are interested in receiving more information or want to start saving money in your company we advise you without any commitment. All you have to do is get in touch with our advisors.

Manage the relationship with your customers in your Contact Center with our CRM

The contact center crm offers multiple advantages to companies, thanks to the tools that Neotel makes available to call center companies, they are able to contact their customers more quickly.

With the integrated Neotel crm everything is an advantage

With Neotel’s crm you will be able to strengthen the relations with your clients. By having all the information of each one of them in a controlled and organized way, you will be giving the best possible satisfaction and experience to your customers.

Why does your company need a Software Call Center?

Workers will be able to connect from any device connected to the Internet and from anywhere. This implies a mobility and flexibility to our company that otherwise would not be possible.

On the other hand, agents will be able to make transfers to other extensions quickly. It will also increase the capacity of the management of the lines.

With features such as the ivr, we notice a maximum intelligence and efficiency to our company.

Neotel’s call center software does not require any initial investment by the client.

With our webrtc lines, companies obtain a series of benefits, both economically and in terms of functionalities.

The value-added services for the virtual pbx and call center software are as follows:

Statistics You will be able to know all kinds of details about the duration of calls, which agents attend which calls, volumes of both outgoing and incoming calls, schedules of calls, missed calls, waiting times, and so on.
Call recording. Allows to have a record with all the incoming and outgoing calls recorded. By default, in Neotel all our customers when hiring our call center software already have this free call recording service at no cost and active by default. This service has a limitation of two months in the time that the recordings are preserved from your panel. If you want to remove this limitation there is the possibility of hiring the service of Premium Recordings, with no limit on how long your recording is kept. More info: https://www.neotel2000.com/grabadora-virtual-de-llamadas-premium/
Voicemail. This feature allows the caller to leave a voice message when they have not been reached, and the agents to listen to these messages. This feature is often used in cases where the caller contacts after hours.
Waiting lines. Keep calls waiting with music while agents are inactive or busy with other calls.

Neotel’s virtual pbx and call center software enable Cloud functionalities, allowing companies to increase their productivity, optimise their resources more intelligently and improve customer portfolio management.

It should be noted that with our tools and applications companies are connected to their business 24/7 and from any device with a connection to the Internet: tablets, computers, smartphones, etc. The web real time communication (webrtc) allows communication between two devices with an Internet connection. It is only necessary to have in our device a camera (if we want to use the functionality of the video) and a microphone (if we want to use the functional one of the audio).Neotel is the company of telecommunications directed to companies that offers its services of lines webrtc before any other one.

Contact us now and ask for the features of Neotel’s virtual switchboard and call center software.

Any company that pretends to control the information of its calls and improve the management with its clients should contract the software for call center.

Neotel’s call center software is aimed at freelancers and companies that are interested in increasing the optimization and management of their company along with its relationship with its customers.

The telephone switchboard: a tool to improve customer service for our business

Aspects for the improvement of customer service

Control the silences. What does this mean? Because it is very important to give the best possible telephone attention to let our customers speak and know how to listen to them. Some operating agents make the mistake of wanting to overwhelm the calling customer by giving them as much information as possible in a very short period of time, which means that the person on the other side of the phone feels pressured and wants to abandon the call as soon as possible. In other words, is it important to correctly inform our customers when they call us? Yes, of course. But without forgetting that it is also necessary to listen to its requests so that it does not feel harassed by the operator it is talking to.
Tone and voice. The tone and voice of the operator is important. An incorrect voice or tone could result in missed opportunities.
The mental attitude of the operator is fundamental to give a feeling of security towards the customer.

These are some recommendations to manage customer service well:

Stay relaxed, showing a serene atmosphere towards the client. It is very important for the caller to feel relaxed and in a friendly and not stressful environment.
Being focused on one thing at a time. If the operator, while talking to the customer, is involved with more management, this is something that the customer can perceive and realize that the operator is attending more things than his own. This would be a mistake. The calling customer wants and needs to feel loved and special. They need to know that their case is important to the agent and the company they work for.
It’s important to have a positive attitude. It is not advisable to show a bad attitude even if the operating agent is having a bad day for some reason.
The attitude. It is important for the caller to know that the operator will do everything in his power to manage his case.
You must make it clear that everything can be solved on the spot and that there will be no problems. A negative attitude is not recommended.
To know how to handle language well. It is not always advisable to abuse with technicalities. But we should not neglect these either. At the end of the day, the client needs to understand everything we have told him.

Fulfill a good customer service from the switchboard

Telephone customer service goes beyond listening to you. If we treat a client in the best way, he will probably speak well of our company and services. Everything that has to do directly with customer service should be treated with the utmost respect. If customer service is optimal, they will become loyal to our company. If not, we risk losing customers. All customers are important.

The cheapest VoIP telephony service is not always the best

For Neotel it is the customers themselves that drive our desire for growth in the voip telephony sector. Without our customers Neotel simply would not exist, if you are thinking of contracting with a voip telephony company, going fast to the cheapest is not always the best of ideas. If you’re willing to pay a little more, it’s often better and you’ll get even more return. At Neotel we like to think that our company is not the most expensive nor the cheapest in the voip telephony sector, although it is the best. a voip telephony company can only lower its prices until the quality of its services will be affected. when some companies lower their costs so much in the end the quality is drastically reduced in customer service and call flows. Neotel struggles to be the best value for money solution in the market since 2001.

What are the advantages of VoIP Telephony when compared to traditional telephony?

Advantages of voip technology:

This technology offers endless possibilities in terms of call management is not possible with traditional telephony Scalability, updating and maintenance: when we refer to voip telephony we must understand that this is a technology constantly updated. However the costs of maintenance or update of this are null for the client. Accessibility: the voip allows to use a fixed phone from anywhere in the world no matter where we are. All you need is an Internet connection to use this phone system.the whole voip is managed from a software.

Installation costs with traditional telephony are very high. This is not the case with voip telephony. With voip telephony there are no installation costs some. Once clarified the differences between voip telephony and analog is clear as one benefits more than the other. Linked (although not mandatory) IP phones appear. Take advantage now and buy your terminals with a 15% discount in our online store using the code NEOTEL15.From computer to computer: it is the simplest. You only need two computers with an Internet connection and a microphone. (webrtc lines) As you have seen there are several types of voip telephony, with voip telephony come possibilities such as communication between more than two people and video call.

¿Cuáles son las ventajas de la Telefonía VoIP cuando la comparamos con la tradicional?

Ventajas de la tecnología voip:

Esta tecnología ofrece un sinfín de posibilidades en cuanto a la gestión de las llamadas se refiere que no es posible con la telefonía tradicional.

Escalabilidad, actualización y mantenimiento: cuando nos referimos a la telefonía voip debemos entender que esta es una tecnología en constante actualización. Sin embargo los costes de mantenimiento o actualización de esta son nulos para el cliente. Una gran diferencia cuando la comparamos a la telefonía tradicional.

Accesibilidad: la voip permite usar un teléfono fijo desde cualquier parte del mundo no importa dónde estemos. Tan solo será necesario una conexión a Internet para usar este sistema de telefonía.

Toda la voip está gestionada desde un software.

Los costes de instalación con la telefonía tradicional son muy elevados. Esto no ocurre con la telefonía voip. Con la telefonía voip no existen costes de instalación algunos.

Una vez aclaradas las diferencias entre la telefonía voip y analógica está claro como una beneficia más que la otra.

Ligados (aunque no por ello de carácter obligatorio) aparecen los teléfonos ip. Aprovecha ahora y compra tus terminales con un 15% de descuento en nuestra Tienda online usando el código NEOTEL15.

De ordenador a ordenador: es la más sencilla. Solo se necesitan dos ordenadores con conexión a Internet y que cuenten con micrófono. (líneas webrtc).

Como ya has visto existen varios tipos de telefonía voip.

Con la telefonía voip entran posibilidades como que la comunicación se lleve a cabo entre más de dos personas y videollamada.

Advantages offered by the virtual switchboards for our company

Today with this new post in our blog we want to get even closer and make known the advantages offered by the virtual pbx’s and that are not few.

The 10 advantages of virtual switchboards

1. Competitiveness

A virtual pbx has many advantages. It can make us available at any time and from anywhere. Another feature that brings us working with the virtual pbx is to increase our productivity.

2. Multiple numbers

A phone number that is easy to remember is very important for our company. In Neotel we offer a wide variety of options for contracting a telephone numbering, highlighting our 900 lines.

3. Multi-device

From IP phones, webrtc lines, mobile phones … The Neotel solution is usable from any device that has an Internet connection.

4. Multisede

Imagine that in our company we have different branches, with offices in cities such as Madrid and Malaga. Regardless of the number of extensions for each of our venues, Neotel’s virtual switchboard allows us to receive and make calls as if we were all located under one roof. When dealing with extensions, there are no longer any geographical barriers. This is one of the main functionalities that this type of switchboard allows us.

5. Mobility

Being a system in the cloud and as we have been explaining, we can work with our switchboard from anywhere in the world.

6. Flexibility

The switchboard is scalable in the sense that if our company grows or decreases in size we can increase or reduce the functionalities of our switchboard.

7. Company image

Having a professional telephone system will help improve the image we are giving of our company. The Neotel switchboards allow the customer:

Click to call me back.
Virtual fax.
Telemarketing surveys.
Monitoring.
Statistics of incoming calls.
Signaling.

Perhaps one of the main advantages of virtual switchboards is this, to give a better image of our business to customers.

8. Improvement in customer service

With features such as detours, waiting messages and queuing system we can get better serve our customers. Thanks to the advantages of IP telephony the line of our business can hardly be communicating. Nobody likes to wait or not to attend. Having the virtual switchboard for our company is a way if we seek to improve customer service.

9. Line capacity

Before putting more operators or more lines for specific cases we can use the features of our switchboard such as waiting messages or voice mailboxes. The virtual switchboards are for managing large volumes of calls.

10. Cost reduction

This is undoubtedly, among all the advantages, the one that is most attractive for companies that make the leap with the virtual switchboard. It does not matter where in the world you are and you will be speaking at the lowest possible price. It does not matter if your employees are located geographically far from each other. At the end of the day, with the virtual switchboard we will obtain the maximum possible savings in our calls that with any other telephone system that we can hire. The Neotel virtual switchboard is available to everyone.

What are the benefits of working with virtual services?

The virtual pbx is usable in table and mobile telephones.

The concept of virtual pbx is broader than at first thought. The main features of the virtual pbx’s systems are:

Receive and send emails.
Generate massive advertising
Communicate between extensions / departments.
Register personal data of clients.
Send text messages to mobiles.
Receive and send internal communications.
Redirecting calls.
Record, receive and send calls.
Telephone conversations.

With the virtual telephone exchange the software is synchronized with the different telephone lines. As it is a system hosted in the cloud, this is an important saving.

Save on costs with virtual services

The virtual switchboard, unlike how it happens with physics, means a great saving of money in terms of configuration means.

Bet on virtual services

Actually working with cloud services brings benefits always. Some companies still unaware of what virtual switchboards are may mistakenly think that there are disadvantages in the use of these services. Nothing more erroneous.