Virtual PBX: Optimization of communication and customer relations
Communications for businesses, large companies and call centers are done through telephone exchanges, with the inclusion of internet call systems the use of virtual pbx has become widespread to encourage the use of VoIP calls, Neotel offers the best possible option to save costs and increase productivity.
What is a virtual switchboard?
The virtual switchboard is an Internet-based IP telephone exchange system (called a cloud service).
The main advantage is that for the use of the service, the customer can be outside his office, does not require sophisticated equipment (except in some terminals or IP phones), and its cost is monthly, without having to make any investment.
How does a virtual switchboard work?
The virtual pbx’s are also called vPBX (Virutal Private Branch Exchange) where your software is hosted on a server that is controlled by VoIP, this is responsible for providing numbers that are used to contact the company.
The main feature is the transformation of the calls into data packets to be transmitted over the Internet to the receiver, which has the ability to decode them.
This feature reduces the cost of the call and the associated services (extensions, welcome menus, call forwarding, call recording, among others).
It eliminates the need to contract a telephone line for each operator in the company, and in turn allows interconnection with another location, a mobile or even at home.
Why choose Neotel’s virtual voip switchboard?
Neotel’s Virtual pbx voip allows significant savings for companies because it does not require investment in hardware.
Services are controlled using a simple Control Panel that is easily integrated to mobile phones.
Our Virtual PBXs include features that allow
- Sending virtual faxes over the internet
- Automatic redial
- International numbers
- Call me back
- Corporate agenda, and much more.
Advantages of Neotel’s virtual switchboards
The virtual switchboard allows 100% linkage with the services offered by mobile phones, so our customers benefit from all these advantages of this linkage.
Some advantages of this type of integration:
- Internal calls at zero cost
- Bonuses contracted from mobile extensions.
- One single invoice
- Configuration adapted to your needs
- Included at no extra cost:
- Telemarketing Survey
- Fixed or dynamic signalling
Why choose Neotel?
There are more benefits than you can imagine, first you do not need to buy anything, does not require permanence, you can use mobile and fixed as extensions of the virtual switchboard.
The WebRTC extensions are free and have no limits on the number of minutes, all the functions you need are included, and as an option that stands out is that we offer you a new number if you do not have a number to carry.
In cases where you need to port your number it is possible that they become a virtual number and you will receive calls on your mobile or any other table number you provide and your number will be the same.