The objectives for telemarketing surveys are varied whether you want to know the opinion of your customers, measure the level of satisfaction or monitor quality, and having the best tools to carry it out is vital to achieve the objectives set, asking customers how you can improve your services, products and more…
What do Telemarketing Surveys do?
It maintains a fluid feedback with its clients about products or services in order to achieve a self-evaluation and evolve in the market.
With the telephone survey service you will obtain valuable information related to your brand, the competition and the market situation that will help you make more accurate and effective decisions.
How does the Neotel Telemarketing Module work?
Through a simple call made from our virtual pbx, a series of questions are asked and answered using the keys on the phone.
One of the most effective ways used for telemarketing surveys is after finishing a call with one of your agents.
The questions can be about the product, service or treatment received during the call.
Advantages of the telemarketing survey module
The use of this Neotel service that is included in your monthly fee has the following advantages
- Values the internal work
- Improves your company’s image
- It builds customer loyalty
What makes it possible to know these surveys?
Information is power, and knowing what and how the customer values the products, services and quality of care will allow the necessary changes through this information received.
In addition to achieving the highly valued objective of customer feedback, these services provide valuable information for commercial prospecting campaigns.
Importance of customer feedback
Feedback is a valuable factor for any company, thanks to the opinion of customers, users or contractors can know how to evolve the business or the platform.
Another important point of the feedback is to direct, focus and evolve services enhancing according to the user’s evaluations.
By creating survey systems, executing customer satisfaction campaigns and requesting possible improvements, you can turn this data into very useful information for your company.
Turn customers into fans
A customer buys once and maybe not more, an admirer will not only buy several times, but it will be his best publicity.
By maintaining a proactive attitude with customers you will build long lasting relationships. Get first-hand feedback on the product, service or treatment received.
Knowing if this person trusts in your company or how they perceive it, will optimize the improvements of the image achieving a greater loyalty.
The opinion of your customers is the key to a safer future.
To know more about the service
If you have any questions about our customer survey service, please contact us without obligation. We look forward to your comments. An agent will contact you as soon as possible.
Check the survey information using Neotel’s virtual pbx monitoring that allows you to record, register and listen to all calls entering or leaving the extensions, as well as intervene in any call that is not to your liking.