Thanks to the management panel that is integrated in the call center software, it is possible to monitor, in real time, the work performed by the telemarketers of your company.
But when evaluating this element of the software there are other more details that you should consider to understand how useful it can become.
Call center management
You must be very clear, when talking about this element of the call center software, which is through it that you can manage the entirety of your call system. Therefore, when choosing between software and other it is essential to consider the benefits that the panel provides, but also its simplicity and clarity of interface.
Keeping this clear is the time to talk about the main advanced features that the management panel has to offer and that are certainly worth taking advantage of:
- Adaptive predictive dialer, which handles different types of marking in such a way that can be configured to suit different situations. Thus, you can choose progressive, predictive, automatic or manual dialing.
- Control and monitoring tools for all calls.
- ACD for incoming call identification.
- Recording system, which can also be adjusted as required. Thus, through the panel can set the fixed recording, by service or on demand if required. In addition, thanks to the different types of managed filtering you can easily find the recordings made.
- In addition, although in the panel that presents the call center software there are many more functions we must finish talking about the different tools of metrics, reports as well as dashboards that allow to visualize in numbers the work of the call center and determine according to them the management Which should continue to be given.