Progressive dialer: The evolution of call center software

If you have a telephone exchange with many agents you will know that there is a lot of time lost by the search of telephone numbers in each campaign, even human error can lead to dialing wrong numbers, skipping clients or calling two (or more times the same number) so the progressive dialer is the solution to your problems.

What is Neotel’s progressive dialer?
The progressive dialer is an automatic sequential caller; that is, it performs dialing and routing directly to the agent.
It is an automated system that first allows you to associate all the phone numbers to be called in a phone campaign and then the ability to call the assigned number when an agent is available.

Advantages of the progressive dialer
This system is perfect for familiarizing yourself with call center software because it allows easy use by the agent.
The time between calls is shorter, as the system identifies when the agent is on hold.
An ideal system for call centers with small to moderate volumes of customers making management more effective.
The system detects events during calls and assigns the available and suitable client to be communicated with the agent.
More effective calls
In the progressive call mode, the agent does not intervene to make calls, these are made automatically, the difference is that the consumer answers, the agent to this online.
When the system is well planned and programmed it is very productive, efficient and direct with excellent results, discriminating the call response (faxes, voice mails and numbers that do not exist)
Agents’ stress levels are reduced, making calls more productive, efficient and effective
The progressive mode is ideal for sales campaigns.
Why choose the progressive dialer?

The progressive dialer is part of Neotel’s call center software system that includes the best virtual pbx available on the market.
In addition to including progressive dialing they include other benefits such as call recording, script and statistics module.
Best of all, Neotel does not require permanence contracts, initial investment, software installation, flat rates per call and only pays per agent.
Neotel’s progressive launcher provides telemarketers with a great tool to streamline their tasks, also facilitates record loading and control of call times.

Operators can use the current call environment and when connected can write log notes, schedule a redial or dial the result of this call. (No answer, don’t want the service, wrong number).
Progressive call scheduling: The competitive advantage
To use the Progressive Launcher we can select
– Automatic mode consists in that every time there is an agent available the system launches the call automatically, and when the tele-operator picks up the card of the called client is opened.
– Manual mode It only makes the call when the operator gives the order, at this moment it visualizes the client’s card.

WebRTC line: Business line without SIP terminals

Point-to-point calls using the Internet have had an increase in recent years, making the technology to carry them out is constantly evolving and WebRTC (Web Real Time Communication) technology is one of them. At NEOTEL we use WebRTC line for communication using audio and video in real time.

What is WebRTC?

WebRTC is a free, open project developed by Google that provides mobile applications and browsers with real-time communication capabilities (RTC) through simple APIs.

Why do we use WebRTC Line at Neotel?

Among the great features offered by the use of WebRTC line is the ability to use any browser without the need for installation of systems, programs or complicated plugins.

With this system of softphones you can enjoy great features where they stand out:

Call transfer capability
Make use of conference calls
Connection where you have internet access and connection to a browser.

In this way you save on complicated, complex and technically demanding installations or configurations.

Advantages we offer at Neotel

First our softphone is configured, installed and ready to use with just two clicks.

You can enjoy the convenience of calling from any device that has an internet connection, simply by installing our software that is included in our CRM and PBX, at no additional cost to our customers.

Mobility of WebRTC lines

Because it is a system that does not require software installations your business moves with you, the softphone is your browser.

Your business line will be ready to use anywhere in the world that you have internet access.

Communication with WebRTC lines

Communications over WebRTC lines do not require IP terminals or SIP trunks making communications much easier.

This brings economic benefits by making management easier, while opening up a wide range of possibilities by facilitating the implementation of new services.

Why choose Neotel as a service provider?

Neotel, uses its cloud services to cover the main communication needs of your company, to bring great benefits that include mobility, flexibility and savings.

Using VoIP technology that allows voice calls, audio and data transcription using an Internet channel for transmission of digitized voice in packages and sent over the Internet using the IP protocol.

While at the other end the operator will receive the digital data packets and reconstruct the call to the recipient.

Virtual Switchboard

This is a revolutionary concept from Neotel offering a telephone exchange with mobility, teleworking and cost reduction capabilities through the IP protocol.

Among the advantages of the virtual switchboard is the possibility without additional costs to activate the switchboard to your mobile phone and use all the benefits no matter where you are.

You can turn your mobile phone into a switchboard to retain, transfer or make conference calls easily, practically and at the same costs.

Secure hiring of the best call center software on the market

Nowadays the communication between clients, companies and job candidates is done by phone, despite several updates nothing has been able to surpass the point to point communication, so for your company to be successful you must have the best call center software available and today we offer you the best available in the market.

What is call center software?

The call center software is a customer service management service that allows to have control of outgoing calls and incoming calls in a virtual way.

The call center software as a web application is integrated to an Asterisk telephone switchboard to offer services in order to facilitate the integration and management of voice and data.

Neotel is the best pbx in the market for Software Call Centers, with different modules to create digital marketing campaigns.

Why choose Neotel’s call center software?

The competitive advantages with this call center software are unbeatable, you will improve your business procedures in the blink of an eye.

Neotel with this call center software offers you:

Easy to use
No software installation required
No initial cost
Costs are per number of agents
Flat rates for calls
No permanence contract required
Easy to use for the user

More advantages of this call center software

For users and coordinators, individual users with passwords are offered in an intuitive web panel with web launchers where they stand out:

Progressive launchers:

Streamlines tasks by facilitating the loading of records and call control, offers the ability to make notes and schedule a subsequent call

Predictive Launchers

Allows to speed up the time at the time of calls, the operator should not waste time looking for to make manual dialing

Robot Call

Allows to speed up the time at the time of calls, the operator should not waste time looking for to make manual dialing

Call center software plans

Neotel offers 3 different packages where the differences between them are found in the types of server, agents and agent licenses, call channels, third party verifier, call recordings among others.

Each Neotel call center software package includes the following for free:

WebRTC
Video calls
Progressive and predictive dialer
Lead sheet
Call recording
Customizable scripts
Statistics module
Synchronization with Google Calendar
SMS Campaign
Spy and Whisper Monitoring

Secrets of this call center software

The global software solution that allows maximum performance, a customer service that can be adapted to your needs and immediate access to your business information.

This CRM – Software Call Center by Neotel allows you to increase productivity, improve service and obtain better results from your call center.

Call-Center services start with telephony. We use VoIP technology based on Internet lines with very competitive prices.

Neotel offers its Videoconferencing solution for free to companies

Learn more here about the free video calling and video conferencing module in the cloud for all Neotel customers.

Reasons why call recording is essential for businesses

Let’s take a look at some of the main reasons why a company should record all its outgoing and incoming calls

1. Keep employees and agents motivated

With Neotel’s call recording module, call center managers can monitor the tasks of their employees and agents to improve the quality of service being provided.

In addition to recording the call, Neotel’s software stores the recording in its own cloud.

Call recording can serve the manager as a way to keep his employees (the agents in this case) motivated.

2. Resolving customer disputes

With the call recording software you could even avoid possible customer complaints to our company. By having all recorded conversations available, both the customer and the company can be reassured about possible misunderstandings.

By playing back the recorded conversations, a customer can clarify with the company in question about a particular issue.

3. Improving the quality of products and services

The knowledge acquired by the agents on the opinions expressed by the customers will help the company to improve its products and services to meet the existing demand.

When reviewing calls, managers should focus on reviewing what customers like and dislike about our services and products.

4. Understand customer expectations and needs

By reviewing recorded conversations, managers can quickly understand what customers need and expect.

5. Never miss out on crucial information

Call recording software allows managers and agents to retain all crucial information, without the risk of losing anything if something is not taken note of, for example.

It is not always easy for agents to take notes and get a real-time assessment while talking to customers. This is solved with the Neotel call recording module.

It is not always feasible for employees to record important data themselves and at the same time pretend to be active during the call.

6. Converting leads into customers

By listening to saved conversations with customers, sales agents can hear their needs and what exactly they are asking for.

7. Provide training

Call recording tools like Neotel’s provide a great way to collect data for future training of our employees.

They can enable employees to provide superior customer service by listening to conversations with them and making improvements.

Managers can regularly review customers’ strengths and weaknesses by listening to recorded conversations.

8. Making employees strive and do their best

Knowing employees that their conversations are being recorded makes them take customer calls more seriously.

9. Increase the customer service experience

You can further enhance your customers’ experience by listening to recorded conversations and making changes as necessary.

Call recording helps companies to get many benefits as we have been seeing so far.

Most companies lack the resources to monitor the quality of their customer service. With Neotel’s call recording software this is no longer a problem.

For companies to be able to evaluate and improve the quality of their customer service, it is essential to have an automatic recording system for all calls.

In business, word of mouth is very important. If we don’t want to get caught up in an endless spiral of negative reviews, Neotel’s call recording software can help us get better and better every day to get only the best reviews.

We show you all the advantages of the virtual pbx in the cloud

With this article we intend to ensure that you have the most appropriate virtual pbx for your profession and that you are already teleworking with your team at full performance. That no pandemic is a reason to close your business.

If you are already a Neotel client, you are in luck. You don’t need to do anything else. You already enjoy the best and most advanced cloud-based pbx available. We have no competition. If you are not a customer yet, or maybe you are already a switchboard user, either physical or in the cloud, but you are with some other operator.. Don’t go away! This article is for you and it interests you!

If you are looking for a cloud pbx for your company to telework as recommended by the WHO, Neotel offers you just what you need.

(Note: By the way, did you know that Neotel’s virtual switchboard is the only one that already has Neotel’s crm incorporated to control all your business, customers and all kind of information relevant to them? Have you tried it yet? Do you want to try it today?)

A virtual switchboard offers companies a series of advantages over a physical switchboard. In addition, it has all the features of the latter as well. Only the virtual switchboard in the cloud is cheaper. Doesn’t it sound bad? Here are some of these features:

Our pbx with integrated crm can be adapted to the needs of many sectors such as hospitals, travel agencies, rental cars, hotels, medical clinics, telemarketing companies, etc.
Virtual fax.
Call statistics with graphs.
Record calls.
Generate call reports.
Set a welcome message.
ivr configuration for incoming calls
Numbering.
Make calls to anywhere in the world.
Monitor calls in real time.
Manage the service through a web interface
Make videoconferences.
Divert calls to other extensions.
Performing chat communications.
Customize the music on hold.
Define the call queues.
Give directions to the agents.
Integration with third party systems.
High quality sound.
Voice mail.
Availability of call saving packs.
Catalogue of terminals.
Integration with crm.
Geographic numbering.
It allows you to keep your number.
It requires neither investment nor permanence.
Technical support to solve any fault that may arise.
Flexibility in the number of agents.
Encourage the realization of teleworking.
Better customer service.
Increases productivity.
Improves our professional image.
Quickly. As everything is managed in the cloud, any changes or modifications that are applied happen instantly.
Mobile and fixed extensions.
Free location. Being in the cloud you can work from anywhere in the world.
Save on calls and switchboard costs
Savings in maintenance. Support costs are reduced (indeed, completely eliminated) here. Neotel has its own in-house Support department that is available 24/7 at no extra cost to our customers.

In addition, our virtual switchboard is complemented by the integration of our crm.

Now, given the current situation of the coronavirus, more and more companies are adapting to teleworking.

If you are still not getting all the opportunities that Neotel offers with its virtual switchboard, call us and we will advise you without obligation. Many of our customers have already seen their sales increase with the coronavirus thanks to teleworking. Not being able to go out normally does not mean having to stop the activity.

Why are virtual call centers the future?

By working remotely, companies can save money and office space, and today working remotely is easier than ever.

Managing a virtual call centre is the first step towards a more sustainable business.

Virtual call centers are good for the environment

There are numerous studies that claim that remote workers are more productive than those working from the office.

A home working environment is healthier for the worker. When workers perform their tasks from home, they can also manage their time better.

When you manage a virtual call centre you can hire people from all over the world or you can also hire workers who are comfortable working outside the «normal» hours. This can be a big money saver for the employer.

Virtual call centers offer more flexibility

In the past, running a virtual call center could perhaps be more problematic. But today, with all the tools that exist such as video conferencing, chat, email, calling, remote assistance, etc., managing a remote call center is truly easy.

With a virtual call center you can have employees from anywhere in the world which also means becoming more international by being able to work directly with employees from the 5 continents and in different languages. Our company will become more international and we will access more and better customers.

Why throw money away on office or building rentals when your employees can work from home? Save that money and invest it in a better way. There are already many more companies than you probably think working from home is a problem.

Virtual call centers save on office space

Some of the benefits to highlight for a virtual call center are:

With the number of tools currently available in virtual call centers, monitoring and measuring results is not a problem when working from home.

Neotel’s cloud-based software enables easier management

Allowing your employees to work remotely allows them to improve their performance.

Remote workers are more productive

Virtual call centers are the future.

We are increasingly moving towards a future in which virtual remote call centers will be the norm.

Are you ready for the Telework?

Because now it’s time to take care of the important things Neotel helps you to make teleworking not a problem anymore.

Neotel provides a number of tools for anyone interested. So that your workers can stay at home confined and respecting the rules imposed by the government. Rules that affect us globally due to the current pandemic. Without having to go to the office, your workers can do the same work from their homes:

Video calls and video meetings: Because teleworking doesn’t mean we can’t communicate like we used to. Now with Neotel’s free video call for all your customers, staying connected is easier than ever.
Telephony: Without the need for a physical phone, simply through a browser with microphone and speakers, calls in the company are made as before and without risk of contagion when going outside.

Neotel and its essential tools for teleworking

All these tools, integrated within your Neotel user panel, without the need to invest or buy anything, or pay any special added fee. All the tools for teleworking in the safest way.

If you didn’t know yet about working from home, teleworking, Neotel wants you to start using it now. It’s very easy. Contact us for more information.

Hire for your company the virtual IP telephone PBX with Neotel

Neotel virtual pbx prices

Before hiring a physical switchboard for your business, find out if you haven’t already done so about the advantages and bill savings of hiring a virtual pbx with Neotel as opposed to traditional ones.

Advantages over our cloud-based switchboard

No strings attached. Hiring the pbx with Neotel does not entail any kind of permanence. If you don’t like it for whatever reason, you can go to another provider whenever you want.
Fax To Email. If you need to see a communication from a customer who sends it to you via fax and you don’t have the machine, that’s fine. Neotel offers the Fax To Email service so you can receive faxes directly to your email. Save on hardware and paper. If you need to, you can also send a fax yourself, without having to have the machine again, from our software. You simply send the fax but as if it were a message, indicating the recipient of the fax. The other person will receive it in their fax machine.

Features of our virtual switchboard

Web statistics. You will be able to see from the Internet the calls that have been made. The ones that have not been answered, all the recordings, statistics, queues, recordings, etc.

Save money and be more productive with Neotel’s virtual pbx.

How to Save Money with the Business VoIP Phone System

Here is a list of reasons why voip telephony helps you save on your business:

Mobility

Traditional telephone or desktop systems force workers to be physically in the offices. This takes away a lot of their freedom. Voip phone systems allow you to take all your calls no matter where you are. This, in a way, ensures that we can take all calls even if we are not in the office and therefore helps us improve our sales numbers.

No technical cost

With voip phone systems there is no need to hire technicians. It is very easy to operate and no advanced knowledge is required.

Easy configuration and adjustments

Switching to a voip phone system will not affect communications or company operations during the change.

The biggest advantage when talking about a voip phone system is that the customer does not pay for any of the upgrades. The service provider, in this case Neotel, will constantly update its software, adding improvements, at no extra cost to your pocket. During the adaptation process, none of your phone systems will be affected.

No additional maintenance is required.

Low call charges

Voip phone systems allow us to make all calls between the company’s own employees at zero cost. In the long run, this can save a lot of money. In addition, outgoing calls with voip telephony are much cheaper.

Software & Hardware

With voip telephony we save money everywhere. When a new employee joins our work team, voip telephony allows us to assign him/her a line of their own in no time. If he later decides to leave, it is also very easy to remove or withdraw that line. All this is handled very easily over the internet from your user panel and without having to pay a technician to set it up.

Any company can establish a communication in a matter of seconds with voip telephony. It will only be necessary to have an internet connection.