Nowadays there is a lot of talk about the virtual PBX and there is a wide market for this service. This is because this technology has meant a breakthrough from many points of view. To tell the truth, this implementation is more efficient, innovative and cheaper than the physical PBXs of traditional call centers.
Many companies have not yet adapted their communications to the virtual PBX due to lack of knowledge. To be sure, the advantages of this technological solution are multiple and far outweigh systems based on telephone lines, servers and physical installations. If you were wondering what a virtual PBX is, you will be able to understand it below.
What is a virtual PBX and how does it work?
The virtual PBX is basically a telephone communication system that works over the Internet. In other words, all the telephone devices, the interconnections between them and even the data storage depend on IP communications. This arrangement makes the operation of calls much cheaper and at the same time allows you to take advantage of very interesting functionalities.
The old physical PBXs relied on expensive hardware, telephone lines and call center software. This last element, in addition to multiple wiring, allowed all the numbers and equipment to be connected for administration. In contrast, the virtual PBX incorporates everything in one easy-to-use software, with the simple use of an Internet connection.
Today there are many companies that have not upgraded and continue to use a physical PBX. As a result, communications tend to be very costly, in addition to being very limited by the technological outdatedness of these systems. In fact, the virtual PBX allows the use of more advanced modules, at a more than reasonable cost.
What does it mean to keep the old physical PBX?
Physical PBXs generate a lot of operating and maintenance costs. In the beginning, they marked a stage where companies had to invest a lot of money to support their internal and external communications. To do so, they bought PBXs, physical servers and set up data centers.
At the same time, this generated in many companies the need to carry out reforms to inhabit physical spaces. A necessary aspect of data centers is that they require a power source and equipment to create favorable climatic conditions to maintain servers and other facilities.
Finally, the occurrence of software, equipment and electrical failures motivated companies to hire a maintenance staff. Generally, this is made up of system engineers and other such professionals. Not to mention the cost of hiring traditional telephony services.
Until a few years ago, this was the costly and complicated structure of the traditional call center. To tell the truth, many companies have not left this costly dynamic that also prevents them from enjoying the technological tools of the present. In the face of this, the virtual PBX was an incomparable improvement.
What is involved in migrating to a virtual PBX?
The quality and possibilities of today’s systems mark a before and after compared to the limited physical PBXs. To begin with, the virtual PBX does not involve the purchase of expensive equipment such as servers, data centers and other facilities. Instead, it is simply contracted as a service and can be operated on any device with an Internet connection.
Maintenance costs are eliminated as it is a service contracted to an expert company. In fact, the call center software provider takes care of everything while the contracting companies simply pay a monthly fee. This makes it possible to say goodbye to the costly staff of system engineers, or at least to reduce this department.
The system is hosted in the cloud and in fact all data is stored there. This is also taken care of by the contracted company, and the customer can access this data whenever he wants. The large plans charged by traditional telephone companies are also left behind. In fact, IP communication is usually much cheaper and only requires a broadband Internet connection.
It is estimated that migrating to a virtual PBX generates savings of up to 80% in communications investment. This is the main motivation for companies that are adapting to this communication system. However, this is just the beginning of a long list of advantages.
Virtual PBX: a technology for business growth
With the virtual PBX, everything is practically condensed in the call center software. However, this system goes beyond transferring calls, leaving them in silence, or allowing a control of the work done by the operators. In fact, with the advent of this technology, other tasks that companies could only perform with difficulty by purchasing other programs have been simplified.
The characteristics of the virtual PBX vary according to the program. The truth is that the applications of companies such as Neotel allow entrepreneurs to have a series of very useful modules and functionalities. These go beyond improving customer service and allow ambitious and effective telemarketing campaigns.
The virtual PBX comes with a wide variety of modules that facilitate communication through multiple channels. In other words, in addition to being compatible with other tools, it integrates them. These functional applications include telephone dialers, IVR, telephone surveys, CRM, among others.
Virtual PBX: beyond telephone communication
The primary objective of the virtual PBX is to manage telephone calls, as with any other call center software. But in reality, this technology easily transcends the sphere of telephone communication. This is precisely because it works with proprietary Internet systems such as WebRTC Line.
For example, Neotel’s PBX has a module for sending mass text messages. This allows the company to communicate to users about new products and new rates. The scope of this module goes beyond the use of telephone conversation as a means of contacting customers. But there is also the possibility of video calls or video conferencing.
In Neotel’s case, there is the virtual fax module that allows sending and receiving faxes. To be sure, virtual PBXs are designed to interconnect different technologies, devices and communication channels. This is something that traditional call center software alone cannot do.
What is the best virtual PBX?
There are many proposals on the market, but not all of them meet the highest performance standards. To be sure, almost all of them can guarantee the operator the basic functions of telephone management: transfer, pause, mute, record and monitor calls.
However, it is important for the entrepreneur to analyze the capabilities and possibilities of each PBX. There are several aspects that should be considered when paying for this type of service. Firstly, the best programs are easy to understand and use. A virtual PBX can have complex functions, but it must have a user-friendly interface.
Another important aspect has to do with the ability to integrate with other programs. Although the latest PBXs tend to have almost everything, the right thing is for them to be able to integrate third-party software. For example, Neotel’s program allows opening third-party programs within the same application. This ensures that companies can continue with their usual dynamics when acquiring the virtual PBX.
It is also essential to verify the complementary modules of each proposal and their functionality. For example, it should be verified if the telephone dialers work with artificial intelligence, or if the tool for sending bulk SMS is easy to use. The best companies show information on each implement in an itemized manner.
Of course, it is usually very important to check the prices of the service contract. You should see the price per minute and data, the cost of renting the PBX, channels or extensions and additional modules. This is one of the parts that require the most analysis by customers. In reality, there are several proposals and choosing the right one allows you to get the most out of this technology.
Neotel has one of the most complete virtual PBXs
The world of virtual PBX is extensive and Neotel is an innovator in this area. This is one of the most experienced companies in the market, with twenty years in the business. Our software has been improved over time and is one of the most innovative, complete and functional that exist.
Neotel’s call center software has a very easy to use interface. The customer pays for the service and is assigned a password and a user as if it were a social network. Everything is in the cloud, so the entrepreneur does not need to buy expensive equipment. All system maintenance is handled by our experts, who are available at any time. Undoubtedly, the technological solution par excellence for all types of entrepreneurship.