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premium virtual call recorder

Premium virtual call recorder: guaranteeing the management of your calls.

One of the best things about the call center is that all management can be controlled. The coordinators can have 100% control of everything that the telemarketers do. The fact is that if the appropriate systems and services are in place, companies can have every piece of information that comes in and goes out of the call center. For this, it is essential to have a premium virtual call recorder.

Even companies that do not have a fully constituted call center can control communication with the customer. If the office has secretaries or a small service department, conversations of a commercial nature can be verified. Knowing how employees communicate with the public is a fundamental part of a company’s success.

Why do you need a premium virtual call recorder?

Hiring a virtual PBX service allows, among other things, to record every incoming or outgoing call. The problem with these services is that they usually have a maximum storage space. For example, if a basic plan is contracted, the contracted company may only offer two months of backup.

 

hiring a virtual premium call recorder

There are companies that have their own servers and in this case your limitation will depend on other things. Depending on the capacity of the installation or even failures, many recorded calls can be lost. The worst thing is that these failures are common and it only takes a problem in the server or a power failure for them to occur.

Companies like Neotel offer a secure and complete premium virtual call recorder service. This basically ensures that absolutely all recorded calls are backed up. Coordinators and managers can go back to any day and verify a call in a timely manner. This seems like a minor thing but in the long run it can simplify many things.

Benefits of being able to have all calls backed up

Those who work in call centers understand how critical it is to have a complete call log. If for example the company offers services and customers report breakdowns or cases, this will be an indispensable resource. By reviewing each call, it is possible to understand the evolution of the case. It is true that there is software available to create records, but many times these are not well detailed by the operators.

Recordings are key for companies that think about their customers. Coordinators can check whether a customer has indeed been mistreated or assaulted. In this way, corrective action can be taken. To tell the truth, having a Premium virtual call recorder has saved more than one company from quite complicated legal problems.

The Premium Virtual Call Recorder will be a demonstration that the company respects consumers. Coordinators and trainers will use the calls to correct the faults of their telemarketers. In reality, the recordings are a means of internal control to ensure that everything is being done correctly.  Of course, if the company works on correcting deficiencies in its customer service, it will be seen to be doing well externally.

Neotel

Virtual Premium Call Recorder: Your calls recorded every time

Current call centers require the recording of calls for monitoring, control and education of agents, being fundamental for your company. Remembering that European regulations establish that recordings must have explicit authorization from the customer, Neotel offers within its call center software the option of call recording.

Importance of virtual call recorder

In order to comply with the regulations it is necessary to have the software that includes the integrated call function, allowing to save, play and delete the recordings as appropriate.

Neotel’s Virtual Call Recording is included in the Virtual PBX which allows you to save all incoming or outgoing recordings of your company for up to two months.

 

Automatic Call Recorder (A.C.R.)

Depending on your requirements you can configure the call recordings in your call center software.

The automatic call recorder will help you to have a copy of all conversations without the need of human intervention.

Agents won’t worry about recording calls, and will focus on properly attending to each of their customers or prospects.

Neotel Virtual Premium Call Recorder

One of the functions that we offer you at Neotel is the Premium Call Recorder that allows you to extend the time and storage space of the calls that are made and received in your company.

This additional function of the virtual switchboard allows you to forget about the 2 month limitation. When you activate the service, all the recordings will always be in the cloud where you can access them from any location that has internet.

This Neotel cloud offers you the capacity of 1 Terabyte.

How much is 1 Tb?

 

To understand how much is the capacity of the Neotel cloud we offer you the following comparison:

1 Gb is about 14,000 minutes (which is about 9 days)

1 Tb is about 10,000 days (About 27 years of recording)

signaling virtual pbx

What does the Virtual Premium Call Recorder service include?

The service includes access to the web where you can find your personal recording library with search filters to access the recording you need with access from anywhere in the world.

SERVICE BENEFITS

  • You will have access to all outgoing and incoming calls from your PBX that are stored in the Neotel cloud.
  • Specialized web panel for audio management functions.
  • Save your phone conversations permanently in time.
  • It does not require permanence.
  • Listen to, download or delete all the calls you have recorded, you can do it directly from the website
  • Filter recordings by date, extension or agent
  • Allows you to store your company’s/business’s telephone attention in order to optimize customer service.

 

call statistics virtual pbx

The Virtual Premium Call Recorder is an additional service that you can include in your virtual switchboard where you also have access to

Best Call Recorder Price

When looking for a call recording system in our company, we know that there are several alternatives, although not all are the same. In Neotel and unlike all our competitors we do not like our customers to feel tied hands with our company and this is why there are no permanences. Never. This means that without any problem our customers can try our services and, if finally they are not convinced they can go somewhere else. With this, it is easier to choose our services if you are interested in hiring a call recorder in your business.

We work with companies of all sizes, SMEs and large companies. Our services are targeted and have been developed having in mind both very small businesses in size of workers and large companies. the rates of the virtual pbx will depend on what your needs, for a Neotel call center, the price will depend on their needs.

 

How much does the Premium Virtual Call Recorder cost?

Neotel offers for free and to all its customers 2 months of recording. What does this mean? That after two months the recordings are automatically deleted. For customers who require a recorder without limitations Neotel has its premium virtual recorder service with a cost of 45 € + V.A.T. What does this service include?

 

  • You’ll never lose your recordings.
  • Server with 1 TB space for all your recordings.
  • Intuitive application for searching recordings with different search filters.

With our application clients just have to enter the Virtual Recorder module and from here filter as they want to perform searches.

If we activate the virtual call recorder, all our calls will be recorded and stored in the Neotel cloud for later listening by the customer. Neotel has a complete virtual pbx that allows all kinds of functionalities from its web application switchboard. We highlight among the features most used by our customers Click to call me back, Virtual Fax, Telemarketing Surveys, Monitoring, Inbound Call Statistics and Signaling. If you need to clarify information about any of these features of the Neotel switchboard please contact us right now and we will assist you without fail.

 

Neotel the best solution to record all your calls

When it comes to call recording, Neotel stands out from the competition in terms of price and quality of service. The Neotel recorder cannot be compared to other call recording solutions on the market.

 

Call recording systems: which is the best?

 

virtual pbx

Your company may make contracts over the phone. If this is the case, you will already know that in order to contract by telephone, you will need to record the call.

Make telephone contracts with the Verification by third parties

If it is important for you in your daily life to be able to review the telephone conversations made with customers, what better way than with Neotel’s virtual premium call recorder?

The virtual recorder of premium calls will be very useful to you when analyzing the information.

 

premium virtual call recording software

As you know when it comes to telephone conversations sometimes misunderstandings occur. Use a professional solution for the recording of all the calls in your business and don’t risk it.

 

Turning your company’s communications into a strategic tool

Many companies request and contract the premium call recorder service with Neotel. Knowing that they have up to 1TB of storage in the Neotel cloud to store all their calls both outgoing and incoming and without expiration date of the same is, without doubt, a great advantage. In the same way, in Neotel we offer without any cost for our clients and that comes already active by default our functionality of recording of the calls that will keep these during two months and from that moment we will no longer have access to the history of the recordings.

 

virtual premium call recorder Neotel

The recording of communications is a guarantee

With our call center application the supervisor can monitor all conversations in real time.

Neotel: When improving customer service is a priority

Integrating ourrm into your company, you can give a better professional image to your customers while facilitating and professionalizing even more the lives of your employees because, when they receive a call, a pop-up window will appear on screen showing in real time all the most relevant contact information. all these are some of the strategies that our customers apply to their day-to-day business. If you need more information about any of our services please do not hesitate to contact us. We are delighted to attend your request.

 

5 advantages of investing in call recording software

Neotel is the leading company in the development of call center software, crm and virtual pbx. Since 2001, we have continued offering the best services in telecommunications and at the best price. We do not believe in barriers and therefore we work globally, having clients all over the globe. If your company needs a telephone system adapted to modern times, but is not willing to spend a huge amount of money to achieve this, we recommend that you contact us urgently. We have the ideal solution for your business. Thousands of customers already trust Neotel as their telephony provider company for their company. You and your business may be next. We are more than happy to assist you.

Trust Neotel for communications in your business

You already know the importance of communications with your customers in your company. Today we want to tell you 5 advantages of investing in call recording software.

1. Simpler training

When you have a library full of real conversations and cases, you can review them and use these as the best training tool for your employees. By being able to review and listen to recorded conversations, you can identify the failures that your agents make, and then sit down with them to improve them.

2. Quality control

With all the incoming and outgoing calls you can perform a quality control of them.

3. Instant feedback

 

premium virtual call recorder

With the call recording software you have easier daily power, for example, to check all the calls that have been made within your call center, and that same day analyze the quality of the service your customers have received. In this way, this is easier than if we left this task pending in the long future. Having the possibility to listen to all your calls, it will be much easier for you to improve customer service even more in your company, something that is undoubtedly highly valued by any customer.

4. Better customer service

With the call recorder companies are able to improve their customer service to points previously unsuspected. The telephone service offered to your clients must be your best weapon. Do not forget that the competition is broad. Therefore, if we want to increase our customer base and build loyalty, it is necessary to offer the best possible telephone service.

 

virtual pbx

5. Saves all incoming and outgoing calls for life

 

call center software

Neotel offers 2 months of recording calls by default to all its customers at no cost. But what happens when we need more time? For clients that need a dedicated server to keep a complete history of all calls made, and that these are kept forever, there is a premium call recording service where the customer has 1TB of capacity to store all calls. This way it does not matter how much time has passed. Your calls will always be stored there 100% securely. In addition, premium call recording service puts into operation a search engine to make it very easy to locate your calls, with different configurable filters by the user. To use the virtual premium call recorder system you do not need anything. Only with an Internet connection. And if you need our operators to inform you with more details about the premium virtual recorder system, we recommend that you contact us and ask for it.

Neotel

What does the call recorder have to offer?

Through good call recorder software you can effectively shield the content of the conversations you handle in your call center or contact center.

This tool has a lot to offer and that’s why today we wanted to get in touch with you a little more about it.

Call recording How does it help you?

Through call recording software you can initially make a complete record of the conversations your communications team maintains with your customers. Now, in addition to making the registration this tool is responsible for making an adequate storage of the recording, so that you can search and reproduce it when you need and without major complications.

grabador de llamadas

Now, the call recorder is a very necessary tool today and best of all is that it is very easy to manage, even more so when it is hosted in the cloud.

In addition to these aspects there are other details that stand out in the offer of this recorder. For example:

  • You should keep in mind that this software allows you to configure completely, so that you can adapt it to your needs. Thus, you can configure the format of the file, its labels, you can establish the complete recording or according to the demand, besides allowing you to have a physical location of your recordings.
  • Finally, while this tool has much more to offer you should know that it allows you to store and recover your recordings very easily and intuitively. For this it makes use of contact histories, allowing a search and recovery simple and fast. It also allows you to send and listen to the recording by email.