Integrating the telephone dialer into a call center may raise doubts about what uses can be made of this tool.
Well, you have to take into account that depending on the chosen dialer option you can use the dialing module to make calls automatically or you can also use it for sending SMS.
With a single click and making use of this tool you can reach quickly and effectively to all your contacts, no matter if they are a few hundred or thousands.
Advanced automation and its ways of reaching the public
This type of tool applies quite attractive features for the delivery of information to users. In this way, the dialer allows you to focus on the proper elaboration of the message, since you have on hand an excellent tool for its distribution.
Be clear that you can decide to carry out campaigns of calls or if you consider pertinent you can do them using the SMS. Clearly the call function is much more used and favors it since it allows the management of a thousand calls per minute.
But, the option of SMS is not far behind and is that per second can manage more than 100 messages.
Types of dialing
Before we finish we wanted to talk a little about the different types of marking that this tool presents and that you can choose considering the needs of your campaign.
So, you can find:
- Automatic dialing, setting the broadcast frequency.
- The progressive dial, according to the availability of agents.
- Predictive dialing, which optimizes the contact ratio.
- And the preview, which sends contact data to the agent prior to making calls.
Finally, you must be clear that within this tool are integrated different functionalities with the aim of improving its efficiency and success ratio. For example, call identifiers, answering detectors as well as custom phrases.