With the Neotel virtual PBX the voice is transmitted through the Internet. This is called VoIP (Voice over IP). Afterwards, the cloud call center in this same company allows large savings of money, with all the power of a system hosted in the virtual cloud. The virtual switchboards are a service for companies, so that they have the same characteristics of a conventional telephone exchange, only saving large amounts of money.
At Neotel we offer support for all types of communications over the Internet, being specialized in Ip Telephony and Voice over IP (VoIP). Many companies around the world use Neotel’s virtual switchboard and call center software, and save money every day thanks to this.
IP Telephony services typically include features such as repeat and return calls, call transfer service, call waiting services and caller ID.
Through IP Telephony a user can make calls from any point with an Internet connection. Because this communication system transmits the voice through the Network, it is the ISP (Internet Service Provider) service itself that is in charge of the management of the whole system. Which means less headaches for the user.
Economically, a call through IP Telephony is always cheaper than a traditional call. This is because it uses the same Network for voice and data transmission.
Today the vast majority of companies use IP Telephony for their communications. And also for internal communications within the company. Now these two worlds, the one of the transmission of voice and the transmission of data, are unified.
Potential Advantages of an IP Telephony System
Integrating voice and data in a unified way through an IP protocol, IP Voice, is without a doubt the way to go and where to look.