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Webrtc line: stop depending on software and equipment

Traditional call centers have special software and interconnected telephone equipment. Until a few years ago that was the most viable way. However, since the arrival of the webrtc line everything has changed.

Many call center company managers will think that the traditional way is the right one. In reality, this working model is very limiting and hardly adapts to the realities of the present. It could be said that maintaining this type of office is even more expensive.

The webrtc line overcomes limitations at low cost

The arrival of the webrtc line allows to establish audio and video communications from few resources. Now the only thing needed to establish conversations is an internet connection and a microphone. This is in case the device used is a computer.

If the communication is done with a Smartphone the matter is simpler because this device comes with everything you need. With webrtc line technology classic call center implements are unnecessary. The best thing is that this system is already being applied to customer service through virtual switchboards.

Operators today can attend and make calls without large telephone installations or the typical call center software. Switching to this technology is very cheap and does not involve maintenance costs: everything is in the cloud.

How does a webrtc call center service work?

Working with a webtc virtual switchboard is similar to being on Gmail or a social network. The operator has a username and password with which he enters the system. This data is entered while connected to the Internet.

When entering, the employee has an extension, lists of numbers and even guidelines to follow. At the same time, all the management can be controlled by automated tools. For example, through these systems, call launchers can be implemented.

Under this mechanism, several tele-operators can work from the same extension. Everything is centralized, organized and can be monitored without the need for complex configurations.

Towards unlimited customer service

The webrtc technology extends the range of companies to serve their customers. To begin with, the operator does not have to be in the office. By logging in your user, having a Smartphone and internet connection you can do your job.

In addition, with these systems you can make conferences. This function is ideal for meetings with clients and internal communication tasks.

One of the companies with more experience in providing this service is Neotel. The interface is very simple and the system has been tested by several companies. In any case, the important thing is not to stay in the past and to optimize the systems.

Robot call: reach your customers without moving a finger

When you talk about telephone assistance you immediately think of a call center with many operators. However, companies have other alternatives to provide attention to their customers. One of these solutions is robot call, totally automated and very effective.

Call launchers allow managing the sending or receiving of calls to tele-operators by means of dialers. However, the call robot makes it possible to carry advertising, billing or any type of attention without occupying the staff.

What is the call robot?

The call robot is a modality that allows to launch calls with a recorded message for the clients. The system is basically programmed to communicate the information that the company wants, even to large lists of numbers. In this way, it is possible to dispense with human operators for certain tasks.

The call robot emits these messages in a massive and simultaneous way without major human efforts. This technology is one of the most advanced and automated in telephone communication.

In this way, the call center can be oriented in the attention of calls and tasks of specialized marketing. Meanwhile, the less complex information tasks can fall to the call robot.

How to choose the call robot service?

It is important that the company studies well the characteristics of robot call that it requires in function of the tasks that it tries to assign. The automated services can be very diverse as for what they allow to do. The functions change in each product as well as its price.

The basic robot call simply they reproduce messages pregrabados when a client attends the call. Nevertheless, some allow that the client accedes to a menu of options by pulsation. In these cases, the objective is that people can communicate with a specific department.

All it said indicates that the robot call can be much more that a repeater of announcements. This tool can generate interaction in the clients and to motivate in them the affiliation or payment of a service.

Increases productivity and sales

The call robot is the perfect complement to the customer service department. In the case of Neotel, this modality is incorporated with the call center software. Companies can have it without installations and with a system hosted 100% in the cloud. The important thing is to research and find optimal business solutions.

Predictive Dialer: increase the productivity of your Call Center

Today’s call center software is intelligent and allows for the automation of the service. Nowadays, it is possible to control the real work that tele-operators do during the working day. This is very easy to do when adopting the predictive dialer.

Call launchers allow you to manage how an operator receives or makes calls. These in turn have different modes of operation and that is where the dialers come in. Basically, they make calculations, predict the number of connections made and their time to improve productivity.

How does the predictive dialer work?

A predictive dialer collects data on incoming and outgoing calls to organize the work of the phone operators. In this way, a statistic is raised that allows predicting, for example, how often the call center has free operators to answer.

All this management is done in an automated way. The dialer works through algorithms to reduce the waiting time of customers. Its aim is to avoid missed calls, dissatisfied customers and downtime.

This is the only way to guarantee that the clientele can be attended to without major setbacks. This tool is very effective and is the best secret of the best rated call centers worldwide.

Predictive Dialer: ideal for large call centers

The predictive dialer is an ideal modality for call centers with a high volume of calls. Companies with massive call centers get a lot out of them.

This is a perfect system for phone company operators and also busy banking agencies. In this type of institution, calls tend to accumulate and many of them fall through without being answered. Predictive dialers allow you to organize the workflow and distribute it.

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This type of dialer also works well for operators handling outbound and inbound calls. Some busy sales departments also support customer calls and in those cases predictive dialers are best.

Today’s call launchers are hosted in the cloud and work over the Internet. This is how Neotel products work, for example, which have user-friendly interfaces and do not require any installation. The main thing: get advice to improve customer service performance.

Progressive dialer: ideal for telephone sales

Companies with call center departments can control their productivity through automation. To do this, they can implement call launchers with various types of dialers. One of the most useful is precisely the progressive dialer.

Progressive dialers allow the management of the work of the tele-operators to be programmed. However, before choosing a type of marker, it is necessary to know what kind of work it will be used for.

What is a progressive marker?

Automatic call launchers allow you to control the calls received or sent between telemarketers and customers. For this to happen, the launcher has operating modes and the progressive dialer is one of them.

With the progressive dialer the system launches calls as its name indicates, in a progressive way. Therefore, communication with customers will be carried out leaving longer waiting times between each call. This is usually necessary in some businesses according to their activity.

With progressive dialers, no room for error is left and the quality of the call is usually prioritized. In this case, the system makes the dialing ensuring that there is always an operator available online for the customer.

Advantages of having a progressive dialer

The progressive dialer is ideal for call center departments with low call volume. If you want to give a specialized type of attention to VIP customers, this is the right system.

When there are long periods between calls the operator feels less stress and offers a more cordial attention. This system is also ideal for online sales and other types of outbound call campaigns.

In progressive dialing everything revolves around quality and efficiency. The contact lists for the realization of the campaigns are spent less quickly. This way, the process is oriented towards the order and use of the databases.

Progressive marker: quality over quantity

There are tasks for which it is better to select another type of marker. For example, call centers that have a high call flow should work with the predictive dialer. In this one, the attention of a greater amount of calls is prioritized.

WebRTC line: The best communication option for companies

Many companies use expensive and hard-to-install communication systems. However, nowadays there are innovative, efficient and low-cost technological solutions. One of the most advanced is the webRTC line.

With the arrival of the virtual pbx, internal and external communications were simplified. However, even this technology has constantly evolved over the past few years. WEBrtc-based PBXs seem to have arrived to change everything.

What is the WEBrtc line?

Web Real-Time Communication (WEBrtc), is a system that allows audio and video communications between people from web pages. This ambitious project launched by Google in 2011 completely changed the way we interact with others. Its greatest contribution was to allow fluid communications via the Internet without the need to install special plugins.

In the last few years, the first virtual pbx’s have been created based on this technology. Certainly, the advantages that this type of system offers are many.

Most companies continue to use less profitable virtual switchboards. Both systems that work with SIP and cell phone systems are difficult to configure and involve considerable expense. None of this happens with the WEBrtc line.

Advantages of the WEBrtc line applied to business communication

The WEBrtc line is much simpler to install than other communication systems. Its configuration is uncomplicated and does not require the acquisition of physical infrastructure.

In order to use it, it is also not necessary to acquire telephone lines for employees as is the case with mobile telephone switchboards. Of course, this implies an important money saving for the company.

With this system you can transfer and manage calls, as well as make conferences with several people at once. The only thing necessary is that the employees have a device and an Internet connection. From there, communication will be unlimited and of high quality.

Companies that are adopting this technological solution are getting a lot out of it. Neotel’s WEBrtc line is easy to install, configure and use. Without a doubt, it is an upgrade that will bring improvements to business communication and customer service.

What is a call center software?

Successful businesses are those that offer quality care to their customers. There are many requirements that they may have as users: failure reports, billing, security problems, doubts about a certain function, among others. Therefore, to serve them in the best way, it is essential to have a good call center software available.

One of the most recurrent problems is the lack of knowledge about this type of system. The important thing is to know what a call center software or a virtual pbx is and to know which products are positioned in the market.

What is a call center software and how does it work?

A call center software allows managing all the calls that occur between the customer service department and the customers. This program is connected to all the terminals that operate in the room with a switchboard. Its functions are varied, from silencing calls, transferring them or even monitoring them to improve the productivity of the unit.

There are programs oriented to the reception, sending of calls and also mixed. The software to be chosen will always depend on the type of customer service the company needs to cover.

The software can facilitate access to the office data center. In this way, calls are recorded or the quality of the attention offered by the employees is verified. The entire service can be controlled and management is simplified thanks to this type of technological solution.

What are the benefits of a call center software?

The call center software allows monitoring and facilitating customer service management. Its main objective is to facilitate the work performance of the operators in each call, improving the response and their times.

Choosing the right program is key to improving the user experience. On the one hand, the operator can make the call better conducted and have a good rhythm and outcome. On the other hand, the system allows for the evaluation of management performance by reviewing the calls.

Virtual pbx: The future of business communication

The virtual switchboard allows to replace the physical installations in the call center. This is an advantage because companies save on equipment maintenance costs and reduce the cost per call. In addition, companies can make better use of their space by dispensing with large installations.

Generally, the hardware is housed in the offices of the company offering the virtual switchboard service. Another great advantage is that the system usually works through cloud storage services. This means that the information is hosted directly on the Internet.

Of course, this type of software represents an innovation within the field of business communication. These are more intuitive systems that facilitate even the internal interaction between various sites and departments. Everything is housed in the same storage space that is hosted and shared on the Internet, including the user database.

The best option for your call center

Neotel currently offers the best call center and virtual switchboard software products. Its programs are easy to use and can be adapted to any type of company. Of course, this technology company also has VoIP PBX, which allows calls from several phones, from a single number.

Time, money and efficiency

At Neotel we polish the quality of our software day by day just so you can be satisfied with our services; we improve ourselves to accompany you in your business because with our software we promise a fast, simple and effective work, without any confusing installation or any initial payment; our services are specialized for entrepreneurs like you.

We are here, to bring you exclusively the best.

We offer you virtual faxing in email, voice mail, international numbers, a corporate agenda, etc.

There is no need for an installation that can complicate or waste your time, we make sure that everything is quick and easy; in addition we provide only the best for you and your customers. We allow you to expand your business without moving from your location; we allow you to receive calls through your PBX at no cost.

You don’t have to worry about cell phone costs, you just need to provide us with the line owner’s details and the donor operator and our customer service staff will be responsible for the portability of your line.

You don’t have to worry about anything, we are with you to help you save time and money; we are honest with you, you can trust that we, will help you with our tool to improve your business. If for any reason you have to move out of your office or country, don’t worry, you can connect your phone to the internet and receive calls at no cost; we save you money on complicated phones and software and focus on giving you an efficient service.

You will be able to configure your switchboard as you wish, besides, we offer you extensions to improve your customer services; we just want you to be satisfied, we are for you to answer doubts and even look for solutions to any problem.

If you don’t have a number we offer you one free of charge, we won’t change anything about your phone number, we will only assign you a virtual number so you can use it in any line or mobile you have, you just need internet and you will start to take off to the top.

Save time, money and take off in your business.

Private Label pbx: Have your own brand

From Neotel offer the possibility of having your Virtual pbx platform under your own brand, you can operate in the field of telecommunications using your trade name in a simple, autonomous and with minimal investment, the procedure is simple, you do not need technical knowledge.

How do I get a private label switchboard?

Neotel provides the necessary servers and their hosting in the Data Center, as well as the installation and configuration of the service, so that you can quickly have the Virtual pbx and Call Center software products at your disposal.

With your white label you do not act as a distributor, since you do not work for another company. You will be creating your VoIP business through a platform that integrates all the VoIP tools to run your Internet telecommunication company.

Operate under your own name

There are already many companies operating around the world under their own name with our Neotel private label pbx system.

A service, stable, secure and functional that will allow you to offer quality services and work as an IP Telephony operator in an independent way.

The white label switchboard is hosted on Neotel’s Cloud platform so you can enjoy the scalability, flexibility and surveillance that your customers need.

Characteristics of our private label switchboard

The White Brand switchboard allows integrators to have a virtual pbx solution adapted to the needs of their customers. A custom solution designed especially for companies that want to enter the world of IP Telephony.

White label switchboard

Start your own business and become an IP Voice wholesaler with quality and professional security. Offer new services to your customers and everything at the most competitive prices. In addition, you will enjoy the advice and guarantee of Neotel, IP Telephony operator since 2001.

Neotel provides you with all the tools and specific services to become a 100% autonomous IP Telephony operator.

Make an appointment by phone and ask for more information

Launch your voip phone company today

With this solution you will have a better system than a franchise to work with your own brand.

With this turnkey system you have total control of your white label switchboard platform, so you can start operating in the field of Telecommunications with your name or corporate brand and earn money.

Be independent and create your telephone company, we will help you.

Commercialize countless VoIP telephony services under your own business name (Telephone Operator) on the Internet.

You will have a sophisticated platform that will allow you to offer quality services, and work as a VoIP telephony operator creating your own business with a minimum investment.

You can offer your resellers the white label service. Provide them with a 100% editable portal so that they can distribute minutes with their own name or business brand.

With your white label you do not operate as a distributor or reseller of VoIP minutes since you do not work for another company; with your brand you are creating your VoIP business, better than a Franchise.

What do you get when you purchase the private label switchboard?

You get an all-inclusive platform that seamlessly integrates all the VoIP tools to operate your Internet Telco.

With the VoIP PBX platform create your own white label!

Using your VoIP brand identify yourself with your customers, providers and distributors while providing them with minutes with this all-inclusive system.

Software ready for voip telephony

Complete White Label PBX software ready to operate with your own VoIP brand.

You will have a better system than a franchise; you will create an Internet Telephony business ready to operate with your own Name or Brand.

Simple, now you can create your own phone operator without having technical knowledge; with this turnkey white label PBX system manage all the services and tools of your VoIP company.

Distributors: Be part of our team

Taking advantage of all the benefits that Neotel offers as a company from its virtual pbx to customized solutions in your business Api we now offer the service of distributors of the most advanced technology in telephony, do not hesitate to read on to learn more.

Why be a Neotel supplier?

Be a distributor of Neotel’s telephone products, we have been providing service in the telecommunications sector since 2001, positioning ourselves as one of the most relevant companies in the market.

Why distribute Neotel’s services?

We offer a wide range of solutions in Telephony. We have a wide experience, together with a long trajectory in the Telecommunications sector, which guarantees our customers only the best services.

No permanence for your client. Neotel’s telephone products modernize your communications, providing great savings in your business expenses and versatility in your operation.

Obtain a very attractive commission for your customers. We will provide you with commercial material and qualified personnel at your service, to offer a solution adapted to the needs of each client and help you in all your queries.

Advantages of being an IP telephony and cloud distributor

Neotel sells its services exclusively through its distribution channel and its website. We provide our distributors with the necessary attention and resources to make their new line of business a success.

Benefits of being a Neotel distributor

Not only do we have our results to back it up. Since 2001 in the Voip sector we have been consolidated as one of the most recommended Voip operators for companies.

The virtualization and digitalization offered by Voip and cloud technology allows companies to contract services at a lower price and without the need for an initial investment.

VOIP telephony is making its way around the world. The market trend and the inclusion of new business models are changing the way we see and understand communications.

Become an official Neotel distributor

The reason for this is that IP telephony offers its users great economic advantages that allow for a drastic reduction in telephony costs. And not only does it allow savings, it also offers versatility and functionalities that are not available with traditional telephone systems.

The IP telephony sector is a sector that has been growing continuously for years and will end up completely replacing the traditional fixed telephone systems in both residential and business areas.

Why IP telephony?

Because day by day IP telephony is on the rise and with the ease of making global calls by simply using the browser to do so

In Neotel we offer you the best variety in switchboard that you can find

Why become a Neotel distributor?

Your customers will be generating profits every month

Become a Neotel distributor and start getting benefits for each of your customers. With each customer you sign up you will be generating monthly commissions for all the years you have active service.

Not a Neotel Distributor yet? Join us and take advantage of all the benefits.

Integrate Virtual pbx with Third Party Software: More communication, less complications

Nowadays there are many programs, applications and pages that offer the capacity of virtual connection with high standards, that is why it is important to be able to integrate virtual pbx with third party software, and that is what stands out in Neotel with ease, precision and without complications.

Third Party Software Integration

We present you one of the resources that Neotel offers to implement communication improvements in your business:

Integrating virtual pbx with third party software allows you to adapt the best of your company’s software with the best of the virtual switchboard.

For example: A real estate company uses a custom-made software to manage its purchases and sales.

Their employees are already familiar with the environment of this software they have been using for less than two years.

On the other hand, the company is interested in improving the performance provided by this program.

Neotel gives the possibility for your work tool to make, receive and transfer calls.

What technology is used to integrate virtual switchboard with third party software?

Through Websocket technology, adds functionality of its internal software to a Virtual pbx.

The installation is clean and simple, you only have to follow an instruction manual provided by an email.

Strengthen and simplify your internal management with this integration via WebService. Third Party Software Integration Include the switchboard functionality in your company’s software with the Neotel connector.

Receive detailed information generated by each of your extensions. With Websocket technology you will get everything that a Virtual PBX offers. Power and simplify your internal management.

Ease of use

Neotel with the hiring of its virtual switchboard enables a web socket (web service) to greatly facilitate the interaction between applications developed by third parties and the customer’s switchboard.

How does this integration work?

Through Web Socket it is possible for other external applications to make outgoing calls, and when receiving an incoming call show the calling number where it is configured.

This begins to be useful from the moment that the user can make a call from the application itself that is usually used for the management of your business.

Benefits for workers

In many occasions the workers of a company are highly accustomed to the use of its management application and any new application that is proposed even if it is to facilitate their day to day are not seen with good eyes since it implies to be familiarized with something new and to have more windows open in screen.

For this reason Neotel has developed this connector for the PBX, as it does not include any new application in the client but adds the functionality of the phone to the existing application.

EXAMPLE OF INTEGRATION

Here is an example of integration

Consulting for SMEs and freelancers

Real estate for sale and rent

In a business consultancy for SMEs and freelancers have an application to manage the accounts and other needs of its customers.

And if apart from everything that this application does, we connect it to the switchboard connector and you can also make calls at the click of a mouse from this application, being very useful for users who enjoy this feature, since they will not have to type the customer’s number simply have it on the other side of the phone as the virtual switchboard will have made the dialing by the user. This would be for outgoing calls.