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How to call for free by IP Voice?

If you are looking for a virtual PBX for your company call Neotel and contact the leading professionals in the Telecommunications sector. We are located in Malaga and we serve the whole world.

Although it seems difficult to believe, even today there are companies that continue to manage the calls of their employees with a traditional switchboard and not a virtual one. In order to make our calls through the Internet it is necessary to migrate to a virtual exchange.

Move to the Neotel virtual switchboard today

Start enjoying some of the advantages that Neotel offers to PBX customers, such as Click To Call Me Back. Include a call-to-action button on your website so customers can get in touch with your business by simply clicking and your company will return a call as soon as possible.

To make calls you do not need to be glued to the phone or computer all day. Installing a softphone that is nothing more than a simple app on our mobile device we get all the power of the PBX on our smartphone or computer.

Multi-device IP Voice Applications. Contact us and request information without commitment

There are several types of IP voice phones:

To connect with USB to the computer.
For use in computer equipment.
Wireless.
In Neotel we are to clarify all your doubts. Why not call 952 64 10 34 or 902 088 500 right now so we can advise you on the solution that best fits your company’s needs?

IP Phones

IP Voice Telephone. With softphones or SIP phones you can make Internet calls to traditional phones, other softphones and mobiles. Its operation is the same as the traditional telephone only that calls are made over the Internet.

With Voice over IP, when we make a call, the other person receiving it picks up the phone either from their traditional phone, mobile device or computer. Our voice is going to listen exactly like with conventional calls. With IP Telephony you will not see any difference, except for your invoice that will be reduced.

Usually we always call from telephone wires through our telephone company. With IP telephony we simply dial the number as we would with a traditional call, we talk, and our voice is transformed into data and transmitted over the Internet.

Making calls with Voice over IP is very easy

Save on invoice costs with IP telephony.

Instead of through a cable, the voice travels through the Internet. This is not something of the future. This is a present reality. And your company, is it a company with a future? It needs to adapt to the technologies of today. Neotel is very easy!

Voice over IP

Today with this article from Neotel we try to get the meaning of Voice over IP to all our followers. Of course, any doubt just has to write us to info@neotel2000.com or leave us a message through the form of contact that appears in our web. Imagine making phone calls for free! Well this is possible. And you just need to contact us. We have been specialists in Internet calls since 2001. Are you going to miss out on this opportunity? Neotel helps you save on your telephone bill in a very easy way.

Neotel: quality in IP Voice services

Why throw money at phone calls that could be totally free simply by using Neotel telephony? Trust our company and Neotel professionals. Call us and we will be happy to answer all your questions.

Switchboards, Telephony and CRM

A virtual CRM is easy to set up and implement and fast. A cloud-based system is ideal for companies that want to save costs in installing and maintaining hardware machinery.

As with virtual PBXs, CRMs give way to the cloud, which is the logical step to take. More and more companies discover the benefits of using cloud-hosted software to save costs on installing applications on multiple computers and physical devices.

Save money and time with the cloud

A telephone system integrated with a CRM is capable of:

Integrate outgoing and incoming faxes so that they are sent as PDF files very easily.
Voice mail with what to receive messages in the inbox.
Virtual receptionist with predefined messages and 100% customizable by the client.
Maximize the productivity and work of operators.
Track calls.
Imagine the possibility of unifying all the functions of CRM and telephone system in a single platform, with which to create a more solid sales automation, be more efficient, save on costs and manage their tasks. What sounds interesting? Get with Neotel to increase your income, profits, sales results and be more productive.

IP telephony and CRM available to customers

Having all the information related to customers, including internal conversations, all communications, contact data and log with all recent activity, helps us to have a more global vision about our clients and all the activity related to them .

Virtual Switchboards

You will be able to have all the information that interests you, such as history of conversations and the periodicity of the same ones. They are all utilities that bring a series of advantages in terms of the organization of your system and your company. Neotel is the ultimate CRM solution for all types of customers.

Detailed information, at your fingertips and unified on the same platform.

Using a CRM in your company is a symptom of being a Professional. Having the information in a detailed and organized way is vital for the good functioning of our company. Forget disorganized data. Let Neotel worry about your business, and you just go for the real thing.

Without organization in the data we are not able to achieve our objectives

CRM stands for Customer Relationship Management and is nothing more than a management software for companies with which to have all the data relating to contacts and communications with them in an organized way and, more importantly, Unified, within the same platform. Ask Neotel about our CRM now and ask for more information without obligation.

Thank you for continuing to trust Neotel as your Telecommunications Provider.

Call Center Virtual

There are many alternatives and options offered by a virtual call center.

Avoid large installations of hardware machinery.

One of the main advantages of a virtual call center is that operators may or may not have to be physically located in the same physical space. This is very convenient in cases of small companies with few operators, where the company will not necessarily have to have some physical facilities to house the agents. A small call center company with few operators can have its agents working from their own homes, saving us from paying for renting facilities, and providing another set of advantages to agents such as avoiding early mornings or long waits in queues of traffic.

Mobile Agents

Before setting up a call center was not in everybody’s hand. The costs related to support, administration costs, configuration, telephone lines, call center software, hardware purchase, etc. Now everything changes with the virtual call center where the whole system and its platform is hosted in the cloud of Neotel. Now building a call center is much more viable thanks to Neotel and its services in the cloud.

Avoid having to invest in costly hardware infrastructures, optimize agent work, and have all the data and software infrastructure needed to manage your Neotel Cloud Call Center.

Thanks to the cloud of Neotel workers are connected to the virtual switchboard or call center tools that are in turn hosted in the cloud.

Facilitate customer loyalty and sales along with telemarketing strategies. Optimize your Customer Service. Reduce costs and increase the productivity of your call center. All this is possible thanks to the cloud services of Neotel.

The 100% functional Neotel cloud

I definitely host the management and data infrastructure with Neotel for your call center. They are all benefits.

Ensure quality interactions between the agent and the customer with Neotel

That a call center is nothing without the agents that integrate it is something obvious. Agents are the face of the company and keep this alive. When a customer calls the company, the first thing they will hear is the agent who receives and picks up the call. The agents have a great responsibility as an image of the company so it is fundamental to understand the importance of the position of this worker.

How can a company ensure that the quality of service offered by the agent is as expected? This is harder than it might seem at first, although call center agents can do different things to make sure everything works properly.

To begin with, never forget that a happy agent is a productive agent. Depending on the mood of the agent, this will affect the quality of the work of the agent. It is important for the manager or Coordinator of the call center to know that the situation at the personal level of the agents of the call center is adequate for the correct functioning of the tasks that the agent needs to perform every day. An agent who does not feel happy at his job is an agent who is sure to be letting go of good opportunities when it comes to getting new leads, contacts and leads. A happy agent in his job is an agent who will give the maximum possible performance of himself and always looking for the ultimate benefit of the company in question.

Setting realistic goals is important as well. Many call centers stifle agents by implementing goals that simply are not feasible, which is a mistake. Some calls will take longer than others. And if the agent feels pressured to reach a number of calls per day, perhaps we are falling into the error of not devoting sufficient time and necessary to certain calls and customers, so that at the end of the day we are losing more than That we are going to win. The work experience for the agent is not going to be the most optimal, and this is something that clients notice. The agent will feel overwhelmed and the client will have a bad image of the company, and not a professional. Certainly allowing the agent to devote the time he considers necessary for each call is something important for any call center that honors.

Requirements to use VoIP telephony in my company or home

Continue reading to find out if you already have what you need to use IP telephony:

1-. Operator IP Telephony – Neotel

You need an IP telephony operator that will provide you with the line and a telephone number.

2-. Softphone, IP adapter or IP phone

As IP telephony makes use of VoIP technology you can use the landline from other mobile devices:

– Using computer / smartphone + installing a softphone application. You can use IP telephony via your computer or mobile device thanks to the installation of a softphone application.
– IP adapter linked to a traditional phone.
– VoIP phone. This is a phone specially designed for IP telephony. It offers the highest quality and takes advantage of all the advantages of IP telephony.

3-. Internet connection

IP telephony

If you have doubts about if you can use IP Telephony with your current Internet connection do not hesitate to ask us.

IP telephony

Any form of Internet connection is valid to use IP Telephony.

If you already have an Internet connection, you can start enjoying the benefits of IP telephony.

Without an Internet connection, however, it will never be possible to use this technology since, as we have said, it is based on the same technology for its operation. Previously with the traditional telephony when making the calls the voice was transmitted by cable. Now with VoIP telephony the voice is sent over the Internet.

Surely you already know the advantages of migrating to IP telephony in your company or home, right? And as of today already you know the requirements to be able to enjoy all the advantages that this technology offers:

– VoIP Operator: Neotel
– Softphone / IP Adapter / IP Phone
– An Internet connection

Take the final step towards IP Telephony!

Integration between Neotel and Google Calendar

Neotel has connected its Call Center Software with the popular Google calendar.

Integration objective: to facilitate the creation of calendars in Google Calendar from the Neotel switchboard.

Once the calendar is created you can add users with Gmail (Google) accounts so that the events appear.

In this way to the commercial street or anyone with a Gmail account, will appear the events on their mobile phones or any device from where they access your Gmail account.

The administrator of the Neotel switchboard can assign the workers’ calendars to the telemarketers, so that they can create appointments or manage the assigned calendars.

All this can be completely managed from the Neotel Call Center Software, guaranteeing the privacy of the events, the easy management of permission assignments in order for the PBX administrator to have total control over users and events.

The Importance of Correct Customer Service

For SMEs who wish to offer a high quality customer service, it is important (obligatory?) To have a virtual switchboard that suits their needs, is feasible, reliable, and has a team of professionals behind where The client knows that it has that support. With the virtual switchboard you will have at your disposal a series of advantages and benefits that, if up to now your SME did not have it, now thanks to this post we will understand the why of the importance of the virtual switchboard in a company.

– Offering added value with respect to the competition: By hiring a high-quality virtual PBX system, we are able to offer a worthy Customer Service to be above the competition in terms of image.
– Sell without limits: Most likely your company does not just sell a single service or product. With a correct Customer Service you will get to the customer, extract all the necessary information, learn about their needs (known by customers and the unknown), and thus try to show and sell something more than could in principle have been. There are a few situations in which a customer contacts a company with an X need, not knowing that maybe X is not what he needs, but Y and Z. It reaches your customers in a better way. Sell more and better.
– Give a more professional image as a company to customers: Customers love to know that they have your support; That the company is there for them when they need it, this is a reality. That a customer calls a company and this is always communicating gives a very bad image is the truth. By hiring a virtual switchboard we can set up locutions, queues, and endless possibilities that will make customers have a much better image of us as a company.

When giving a QUALITY Customer Service, care must be taken with the following points:

– Poor rapprochement with the client: Nobody likes that when they call a company they have 15 minutes waiting, jumping from one department to another, from one agent to another, without being solved their needs. This happens in many companies that have dptos. Of Customer Service that are impersonal or cold, giving that feeling of distance to the calling customer.
– Lack of professionalism: When it comes to Customer Service, not all companies are professionals. From those that communicate without stopping, to which their agents convey a lack of professionalism and constant respect. This is fatal for a customer and the company, because if the first image is not the most positive, we are at risk of losing a possible sale or even a customer. You also have to take great care of the attention given, that the deal is the right one – not too far or too close. Do not forget that customers always come first.

With this article today we would like to make known the importance of the correct Customer Service since this is not always done as expected. By hiring a virtual exchange with Neotel we make sure we are covering the main needs in order to offer a good customer service.

Neotel has been offering virtual PBX, call center software and CRM since 2001. We are Telecommunications professionals. Call now and request more information without obligation.

Looking for a virtual switchboard for my company

If you have an old telephone installation in your company, today in our blog we want to invite you to know more about the virtual switchboards we offer at Neotel. From Neotel we organize customized projects for each company. Contact us through 902 088 500 | 952 64 10 34 or write to us via the contact form and our technicians will then contact you to clarify and show everything related to virtual switchboards. Find out and ask for a free quote without obligation. From the jump in your company to the Virtual Switchboard and discover its advantages today!

The Neotel virtual exchange allows you to manage all your communications at a very competitive price. With Neotel everything are advantages.

Neotel Virtual Switchboard

Virtual Switchboard Features

– Call queue.
– Call pickup.
– Idioms.
– Management of schedules.
– Management of agents.

A virtual switchboard allows you to make free phone calls between employees so we are saving money.

With a virtual switchboard all are advantages: all communications within your company are managed from a single phone number regardless of the number of locations and locations. In addition with the virtual switchboard we save on physical machines and wiring, with the corresponding saving that this supposes in level of space and money.

The Virtual Switchboard, a 100% winning bet

Get rid of your old telephony and upgrade to Neotel’s virtual switchboard now. Help your company take a step forward. Improve the image of your company and make a better impression to your customers. The Neotel virtual switchboard means working with a future technology, which Neotel is a reality now.

How does IP Technology affect businesses?

Thanks to IP Telephony you no longer need to continue working under an incomplete and expensive system for fear of losing customers, keeping your same telephone number you can get all the advantages offered by this system without losing their number.

The main advantages of VoIP technology are:

– Mobility and functionality in a single service.
– Reduced phone bills.
– Have the latest technology.
– IP telephony

Unlike traditional telephony, IP Telephony is always more profitable to any company, because without investing more, we get more advantages and services.

IP Telephony includes two main points: data transmission and voice transmission. It consists of transmitting the voice, which has previously been converted into data, between an ORIGIN point and a DESTINATION point, using the Internet to make telephone calls.

Enhances your SME by hiring the Virtual Switchboard

When we refer to SMEs in Spain we know that we are talking about a high percentage of companies that make up the sector. If we had to highlight a big enemy for SMEs surely the big companies come to be the main enemy of these. When it comes to a SME to stand out about the customers and also the competition it is necessary for this small and medium company to convey image and professionalism and how to impress their customers. And this is where the Virtual PBX comes in. Below we show you what are the benefits of the virtual PBX that SMEs are already using today to reach their customers above the competition:

Option menu
Standby music
Welcome message

If we use the menu of options we have to be aware of attending to the client in the most direct way possible, and that the client is going to be transferred to the first with the person indicated for his case.

Using the options menu, the person (client) waits less time and talks to the person directly responsible, which makes the user experience the most optimal. Besides that not only the customer wins, since for the agents that take calls the day is more productive and with the minimum loss of time possible.

As for the music of waiting the main thing here is that with the music that we are going to choose we can transmit a concrete image of our company, whatever it is that interests us. We try to calm and reassure the customer who is on the other side of the line during the wait.

It is proven that the feeling of waiting is less when the customer hears a certain music than if he does not listen. Usually, a customer who is kept on hold during a call, if he is kept listening to some music that is appropriate, when it is possible to attend the customer this will be calmer.

On the other hand, the welcome message is fundamental because it will be the first impression and image (hearing) that customers will perceive about our company. Any message does not serve us. An incorrect welcome message may mean that our client is going to hang up the phone with the existing risk that this may entail.

It is important to think of the welcome message we want for our company. To show professionalism and quality the welcome message has to be agreed.

Hiring a virtual switchboard we work so that the image that the client takes of our company is the best possible. Making use of the welcome message, the music waiting and the menu options are already giving an image of professionalism to the client and our competition.

Make use of a virtual switchboard if you want to see your sales increased

For most customers, when they call a company, if they find these characteristics that we discussed earlier (welcome message, music waiting, options menu), associate our company to a large company directly. Perhaps we are contacting a small business, however these little details mark big differences in the minds of customers.

Options menu, music waiting and welcome message … Improve the image your customers have about your company

Improving our image as a company is easy if you know how.

The fastest way to improve our image vis-à-vis the user is by hiring a virtual PBX.

If our means of communication with customers is via telephone, it is necessary to learn how to make the most of it.

This is a very studied marketing technique: we change and improve the image that customers have about our company and us to increase sales.

Improve the marketing of your company: contract the Virtual Center

We improved our image, and saved on costs. They are all advantages!