Steps to start using voip telephony in my business or at home

Find out what you need to start using IP telephony and/or if you already have some of the necessary items:

1. IP telephony operator: Neotel

You need an ip telephony operator who will give you the line and the telephone number.

2. Software softphone, ip adapter or ip phone

There are some applications, known as «softphones» that provide a dialer with which to make ip calls as if it were a normal ip phone. These applications are not bad at all but have a serious flaw: they are not free. In addition, to use the same this implies us to have to install an extra app for our routine work. From Neotel we want that you, our customers, do not have to install any additional application, and, that you do not pay absolutely anything for this application. For this Neotel offers to all its users the webrtc lines. At first sight they work just like a commercial softphone, only that Neotel’s webrtc line is 100% free and our softphone (webrtc dialer) is integrated into the same application (Neotel’s web application).
Home landline + ip adapter. You can use the conventional landline phone to talk with ip telephony, connecting it with an ip adapter.
A voip phone. It is a phone specially designed to work with ip telephony. Take full advantage of all the features of ip telephony.

3. Internet connection

If you are already willing to start saving on telephony and you have discovered voip telephony, with this article we hope you will have a clearer idea of the options available to you.

Operator voip – Neotel
Webrtc line (softphone) / ip adapter / ip phone
Internet connection

IP telephony is a change in telephony as you knew it.

Advantages offered by the virtual switchboards for our company

Today with this new post in our blog we want to get even closer and make known the advantages offered by the virtual pbx’s and that are not few.

The 10 advantages of virtual switchboards

1. Competitiveness

A virtual pbx has many advantages. It can make us available at any time and from anywhere. Another feature that brings us working with the virtual pbx is to increase our productivity.

2. Multiple numbers

A phone number that is easy to remember is very important for our company. In Neotel we offer a wide variety of options for contracting a telephone numbering, highlighting our 900 lines.

3. Multi-device

From IP phones, webrtc lines, mobile phones … The Neotel solution is usable from any device that has an Internet connection.

4. Multisede

Imagine that in our company we have different branches, with offices in cities such as Madrid and Malaga. Regardless of the number of extensions for each of our venues, Neotel’s virtual switchboard allows us to receive and make calls as if we were all located under one roof. When dealing with extensions, there are no longer any geographical barriers. This is one of the main functionalities that this type of switchboard allows us.

5. Mobility

Being a system in the cloud and as we have been explaining, we can work with our switchboard from anywhere in the world.

6. Flexibility

The switchboard is scalable in the sense that if our company grows or decreases in size we can increase or reduce the functionalities of our switchboard.

7. Company image

Having a professional telephone system will help improve the image we are giving of our company. The Neotel switchboards allow the customer:

Click to call me back.
Virtual fax.
Telemarketing surveys.
Monitoring.
Statistics of incoming calls.
Signaling.

Perhaps one of the main advantages of virtual switchboards is this, to give a better image of our business to customers.

8. Improvement in customer service

With features such as detours, waiting messages and queuing system we can get better serve our customers. Thanks to the advantages of IP telephony the line of our business can hardly be communicating. Nobody likes to wait or not to attend. Having the virtual switchboard for our company is a way if we seek to improve customer service.

9. Line capacity

Before putting more operators or more lines for specific cases we can use the features of our switchboard such as waiting messages or voice mailboxes. The virtual switchboards are for managing large volumes of calls.

10. Cost reduction

This is undoubtedly, among all the advantages, the one that is most attractive for companies that make the leap with the virtual switchboard. It does not matter where in the world you are and you will be speaking at the lowest possible price. It does not matter if your employees are located geographically far from each other. At the end of the day, with the virtual switchboard we will obtain the maximum possible savings in our calls that with any other telephone system that we can hire. The Neotel virtual switchboard is available to everyone.

Communication all over the world thanks to the voice IP

Being communicated correctly between client and company strengthens the position of your business. This is a fact. Having an ip voice system ensures us to be able to be connected with our workers, colleagues, friends, family …, and all that is needed is a device connected to the Internet and a web page.

Neotel is the leading company in voice ip in the sector, offering secure, effective and fast communications, capable of offering you the quality service that you were waiting for, being ours a responsible company with the widest experience. The main advantage that we offers voice ip is the reduction of costs when making phone calls. Unlike conventional telephony, with IP telephony we use the Internet for communications. And this is exactly why the costs are reduced drastically.

Calling by voice ip is very easy

Three simple steps to communicate by voice ip:

Hire the services that best suit your company: software call center, crm, virtual pbx.
Carry your phone number or ask for a new one.
You must contact a company that offers the service.

Below you can read the main advantages of using voip telephony in your communications:

Cheap rates so you can communicate all the time you need, without being surprised by the costs at the end of the month.
You do not need to make any changes in your company to enjoy voice calls ip.
Being a voice based IP technology, you will be communicated with quality in the service, quickly and safely.
Any device that has access to the Internet will serve to communicate with your workers.
You can access your call center from any computer.
It is not necessary to install programs that are difficult to understand.
You do not need special phones. Your smartphone always works.

Incredible advantages with the voice ip

Did you know that you can use the voice ip through your smartphone? It’s like having your office always with you no matter where you are. IP voice calls are widely used by entrepreneurs who are either in constant motion, or need to be permanently connected with customers and employees. Or both. Start using this type of telephony over the Internet with Neotel.

Technology needed to set up a Call Center

With the following article of our blog we want to show some of the advantages of using call center or virtual pbx. The virtual pbx’s can be completed with various and different services.

Free calls between extensions

Communicate between different departments in your company for free with interextension calls.

Personalized music on hold

Prevent your customers from getting bored while waiting to get in touch with you.

IVR services in call center

Interactive Voice Response Service through which the caller navigates through different options until finally contacting the corresponding department.

With Neotel we can opt for a number with another location, port our number to the virtual pbx or use our usual number. ip telephony or virtual calls significantly reduce the cost of communications in our company.another great advantage is the price of calls made.

No installation or maintenance costs as the system is contracted in the cloud of the company that provides the service, these costs recur on behalf of the same. A virtual switchboard means a great saving to the company that wants to give a more professional image. The main advantage of a virtual call center is the savings it represents for the company.

You have already seen that there are many advantages offered by a call center or virtual switchboard

In order to use a virtual call center or switchboard you only need an Internet connection, since all services are stored in the cloud, this means savings for us as users of the virtual call center / switchboard.

In addition, one of the main advantages of the call center is to answer calls from any device. you can use different extensions. also, the virtual switchboard Neotel is fully scalable being possible to increase or decrease the features and functionality of the same as our need. manages the calls of the company with the virtual switchboard Neotel.

It is the best way of communication for a company, both with its customers and internally.

Virtual switchboards have become the best way to generate and retain customers.

Advantages of IP PBXs for companies

At Neotel we offer pbx, crm and software services for call centers. Absolutely all the products that Neotel offers have been developed in-house by us. Our telephony products are especially aimed at companies of all sizes.

With an ip PBX we save on our phone bill. IP PBXs not only bring us this benefit. They also give us many functionalities to our company that would be impossible to imagine with a traditional telephone switchboard.

Start your ip switchboard with Neotel

The main advantages of IP telephony over traditional telephony are, among others:

In general, it makes internal company communications easier: calls between extensions, calls between different locations, calls from different locations, etc.
Improves access to advanced functions: CTR, IVR, etc.
Allows access to low-cost ip lines: national and international.
Integration with third party software and CRM.
Access to optimized business communications performance.
The different workers and headquarters of the company are unified in the same communication system.
Simplifies the company’s communications infrastructure.
Save up to 40% on your phone bill.

The ip switchboard are all advantages as you can see

The switchboard relies on Internet communications to operate. In this way it will only be necessary to buy the necessary terminals, although there are also options that make the purchase of any terminal no longer mandatory.

Simplifying the «telephone switchboard» system with the virtual switchboard

The virtual pbx in companies is increasingly consolidated as the only communications system.

By using the Internet for the transmission of communications, the virtual pbx represents a significant saving for the bill. In addition, with the ip PBX no longer matters where employees are physically located because communications and their flow are unified within the same system.

An ip control unit can save up to 40%.

Nowadays, the traditional physical switchboards suppose a great cost in terms of maintenance. This would not happen if we contracted a virtual switchboard.

Las centralitas ip son la ayuda definitiva para empresas que gestionan cantidades elevadas de llamadas. Gracias a que la centralita transforma la voz en datos para las comunicaciones, esto puede suponer un ahorro de hasta un 40%.

IP Telephony: Option or need?

The virtual ip telephony excels every year.

If you want a Neotel advisor to contact you to inform you more about IP telephony, you just need to send a message from the contact form and we will contact you as soon as possible.

All are advantages with Neotel’s IP telephony

There are multiple reasons to use IP telephony, of which we highlight:

The reduction of tariffs is a real fact.
For people who travel frequently the ip telephony are all advantages. It allows us to use it regardless of where we are.
Unlike with conventional telephony, with IP telephony there are no surprises in the bill. You control everything about your consumption and expenses.

Business communication and IP Telephony

If you are thinking of incorporating IP Telephony into your office, contract it with the leading provider in the VoIP communications sector: contact Neotel now.

Once you have configured your new IP Telephony system, Neotel will then assign you a phone number, which does not even have to be from Spain. If you need or prefer an international numbering, with Neotel this is no problem.

IP Telephony: Telephony that works

With IP Telephony, only you need to have it; that is to say, that the people they call are not required to use this same technology. In addition, with IP Telephony you can make calls to any Internet communication system, landline, computer software and mobile phones.

Go now to VoIP or Voice over the Internet Protocol with Neotel.

Neotel is a leader in the global Cloud / IP Telephony sector

Our company, Neotel, based in Malaga (Spain) has been offering virtual switchboard, call center software and CRM services since 2001. To these products we add their programs for distributors and the White Label Switchboard. In addition, it is worth highlighting Neotel’s customized solutions, which include:

Neotel has a global presence and has clients throughout the five continents.

More than 15 years of experience together with the daily work of a professional team, make Neotel has established itself as the provider par excellence in terms of IP communications and this is something that is reflected in the opinions of its own users.

Neotel: Communication Solutions and Services

But this is not all that our company can offer to yours. At Neotel we continue to develop new communication tools via VoIP. Soon we will show many new features that we are currently building and that are already in their final stages of development. Features and features that will revolutionize the IP Telephony landscape like never before.

To be aware of the latest news about Neotel, the best way is to subscribe to the newsletter. If you are not subscribed yet, click here.

What benefits does an international virtual number bring to my business and how to get one?

The subscription price of a virtual international number depends on the VoIP operator with whom it is under contract and the country. It does not cost a virtual international number of one country as much as another.

If you want to know the price to rent a virtual international number for a specific country, contact us now

Benefits of Using Virtual International Numbers

Virtual international numbers bring many benefits to businesses, the most important of which is to increase sales in countries where you want to open a market.

1. Reduce call costs for the company

Companies that typically make calls to other countries generally save a lot of money when they switch to IP telephony. IP telephony operators generally have much lower rates.

Virtual international numbers operate over VoIP (VoIP) and serve both to make and broadcast calls.

2. Reduce costs for the customer

The cost of calling another country means that companies do not want to open their markets abroad. With a virtual international number, it is no longer a problem. You can make and receive calls with any country at a much cheaper price.

3. Increase phone contacts

If phone calls play an important role in your business, entering other international markets can be the big push you are looking for. Hiring a virtual international number will help that.

Customers are much more likely to call a local number than a number from another country for one simple reason: calling another country can be very expensive!

4. Inspire confidence

By using a country phone number, you trust your potential customers. Customers are more likely to contact a local business.

5. Propose a local image

When a customer is considering hiring a product or service, seeing that there is a local phone number in many situations gives them peace of mind. Thinking that you are dealing with a local business always inspires more confidence.

6. Increase sales

The increase in sales in this country is the most important benefit of all this list.

Normally these virtual international numbers are usually used by a softphone or IP phone.

With Neotel you and your company can operate, physically from Spain, but with numbers from any country.

Virtual international numbers operate over the Internet instead of cables.

If you want to enter a virtual international number, contact Neotel now and we will set up your international international number

Build trust in customers outside of Spain, get a local image, sell more, etc. These are just a few of the goals that are achieved by contracting a virtual international number with Neotel.

The Neotel virtual switchboard

At present, there are already many companies that work with our switchboard. They are aware not only of the money they save, but also of all the other benefits that the PBX provides for their day to day.

Thanks to IP Telephony, it is no longer necessary to be a large corporate macro to use Neotel’s virtual switchboard. SMEs also enter the group of companies that are highly recommended to migrate their Telephony system with Neotel. Our switchboard is affordable for businesses of all sizes.

Many users do not know what a virtual switchboard is, although they have probably used one before. If you have ever called a company, and you have heard a phrase where you are asked to check the correct option, depending on which department you need to talk to, that is a virtual switchboard that that company uses.

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