Signaling is a primary resource in the most up-to-date call center departments. These are certainly the best-kept secrets of digital communication services. It looks like a simple module, but when well used, it opens the door to an endless number of customers.
The signaling modules are used to make outgoing calls. Today it is known that their use significantly improves the rate of effective contacts achieved. The sales, collection and telephone advertising departments are the most benefited.
What is the signaling module in call centers?
Sometimes, outgoing call operators change the number by which they communicate with customers. This happens for example when the same agent calls more than once through different phone numbers. Actually, the worker does not need to change his mobile to do this.
Signaling is a module that allows the operator to make calls by displaying different numbers on the receiving mobile. This is an option that is incorporated into the virtual pbx, so there is no need to change telephone devices.
Neotel offers two types of signaling in its call center software: selective and automatic. The first one allows you to change a phone number manually. The second one is a system programming that changes the numbers and their prefixes depending on the customer to whom the call is made.
What is the purpose of changing phone numbers?
Signaling allows the operator to strategically use your phone number. The customer who manages to recognize the phone from which they are calling is more likely to not answer the call. It is very common for the user to assume business calls with something “formal”, “boring” or “unnecessary”.
For this reason, the collection or credit card approval departments use this module very frequently. The ability to change the number is a formula to be able to inform the customer.
Using this function also allows the operator to gain the user’s trust. This is done by changing prefixes on phone numbers. The idea is to add a prefix number that is from the customer’s location with the intention of making the customer more confident in the call.
Automation has reached the customer service departments to change the face of companies. Effective communication is no longer an end, but a means. Without a doubt, a change of focus in the service.