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What is the difference between IP Telephony and conventional Telephony?

Basically, with IP Telephony, what we do is optimize our line of business in a better way.

With IP Telephony we improve communications and productivity of the company

If you still do not have IP telephony in your company, you should rethink things.

IP Telephony is more powerful than you think.

IP telephony is linked to the virtual PBX hosted in the cloud. With the switchboard in the cloud our company grows faster.

click to call me back

Thanks to IP Telephony and the Dialer, we save costs, we are more productive and in general we work better

The Voice IP is the enclave concept of the IP Telephony. If you are looking for an IP Telephony provider, you do not need to look for anything else. With Neotel you have the greatest coverage guaranteed.

No advanced knowledge is needed to use IP Telephony

If you still do not know how to install IP telephony in your company, call Neotel and we’ll get to work.

  • We verify your bandwidth to ensure that the quality of the calls will be ideal.
  • We advise you on whether to use our own Neotel softphone or if you prefer an IP terminal.

Whether you need to buy an IP phone or prefer to download a softphone application, we will advise you.

dialer o automarcador

Imagine your company working with IP Voice Telephony

Another peculiarity of IP telephony is the use of virtual fax. Without the need for physical fax machines, virtual faxing allows you to send and receive faxes in the same way.

Contract the Neotel virtual fax with the PBX. Call us and ask for prices

As simple as using an email account and an Internet connection. This is all you need to be able to use our virtual fax service for companies.

There are many reasons to use virtual fax:

  • Its reduced price for switchboard customers.
  • Mobility. No matter where you are, it is always available.

Never before has it been so easy to save money!

As soon as you request us you want to activate the virtual fax service, and you will be using it. This fast

If you are thinking of moving out of the office, the hassles of having to move your phone system with you disappear with the Neotel virtual switchboard.

Through the Network, the voice becomes data, and it reaches from a point of origin to a destination.

Fill in the contact form that appears on the web, or call us or if you prefer, send us an email. We will get your case as soon as possible.

IP telephony is based on voice over IP, which consists of transmitting the voice over the Internet.

Nowadays, IP telephony plans and virtual switchboards are the order of the day in companies. Neotel can offer everything you need.

Hire extra modules for your switchboard at your whim. Ask us about the modules for the Neotel PBX and you will be amazed.

If you need a Telecommunications company that specializes in switchboard services, call center software and CRM, Neotel is covered.

Ask for more information about our virtual switchboards

Either for a comfort or savings issue, do not continue postponing the migration to the virtual switchboard. Get rid of your obsolete physical switchboard once and for all and now hire the Cloud PBX with Neotel.

Give a more professional image.

The virtual switchboard is intelligent. It is designed in such a way that you will increase the talk time of your agents.

Set up a welcome message and music on hold for your customers.

Configure a menu of options so that users are transferred to the correct department within your company.

Important points of the Neotel switchboards:

  • Personalized welcome message
  • Queue waiting.
  • Redirection of calls.
  • Redirection according to schedules.

The virtual switchboards are presented as very useful services for companies of all sectors.

From Neotel we invite you to know more about our integral Telephony services.

SIP phones are affordable products for everyone.

Whether they are SIP phones, IP phones or softphones, they all transmit the voice over the Internet.

If you wish we can inform you about our IP phones at the best price

Contact us and we inform you without obligation.

PBX for companies

Once you try to make calls with the dialer, there is no turning back.

The guarantees of Neotel 2000

  • Professional installation of the click2call button on your website
  • 1 mes de prueba gratis sin ningún compromiso
  • Freedom: there are no permanency contracts
  • High quality IP telephony since 2000
  • Request a quote without any commitment

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Whether you’re interested in predictive or progressive dialing, at Neotel we can help you

Give the best Customer Service possible.

Greater availability for your customers

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For better customer service

Take advantage of Neotel’s call center tools.

 

In Neotel we have no competition

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With our software your call center can get everything. From massive sales campaigns, Telemarketing to Customer Service.

Neotel

Compare virtual PBX

When migrating from a physical PBX to a virtual PBX it is necessary to know a series of details.

IP PBX, that rare concept

With the IP PBX the voice is sent converted to data through the Internet.

It is a 100% scalable system.

If you already have a phone number. you do not need to lose it. As easy as making a portability. And nothing more.

The IP VoIP switches are all advantages and disadvantages for the company

Beyond your price you need to know the characteristics of the IP Voice and what this technology can do for your company.

At Neotel, if we know anything, it’s IP Voice Telephony. What are you waiting for to call us?

By contracting a PBX what is intended is to gain in comfort and efficiency.

Being in a hurry to hire a switchboard company does not usually work out well. It is better to take time to research online user references about each of the services of the different IP Voice operators that currently exist.

Neotel puts at your service the best virtual switchboard

The virtual PBX is composed or operated by modules. These can be deleted or added at the customer’s whim. Each module provides extra functionality to the system that makes it more powerful.

Companies that sell switchboards there are many, many. There are more affordable prices and others less. Some are more reliable, others not so much. Ensures that you are hiring a professional company with extensive experience in virtual switchboards.

At Neotel we are capable of facing any situation. No matter the size of your company, where you are or the number of agents. We have the capacity to spare you to give you the best coverage.

Search, compare, and at the end is Neotel

As you can see there are several aspects to consider when hiring a virtual switchboard.

Some other aspects to consider

More things you need to know

Trust the Neotel cloud exchange

There is no reason to think that this is an unstable technology.

More and more call centers choose to migrate to the PBX

Do you need a VoIP PBX?

Neotel is your Telecommunications Provider par excellence. We understand the needs that call centers have to face every day. We are specialized in providing solutions to these problems.

If you still do not work with a virtual switchboard hosted in the cloud with Neotel, you need to call us today. We want only the best for your call center company, just like you.

Cloud Virtual PBX – The Neotel virtual switchboard in the cloud

Nothing more than the reduction in costs and it is worthwhile to migrate with Neotel.

Surveys of Telemarketing, Spy & Whisper, Call recording, Click 2 Call Me Back, Virtual Fax, etc.

  • Without installation or maintenance.
  • There are no geographical limitations.
  • Give a more professional image to your customers.
  • Scalability
  • Easy to use.

We are the # 1 provider in virtual switchboards

Have you already looked for references in Google to see what our customers say?

We are the best provider of VoIP PBXs in the market.

If you have any questions please contact our advisors.

We are ahead of the future, to offer you the best technologies in Telecommunications today

You will not want your competitors ahead of you, right? Call Neotel, we will inform you without any commitment. You have nothing to lose.

Not all virtual switchboard companies are the same. Our quality is the reason for being for Neotel.

WebRTC line

Have you ever dreamed of making real-time communications, from the web browser itself, and without the need to install any kind of plug-in? This is possible with the WebRTC lines that Neotel offers.

No need to install anything, just using an Internet connection. This is what you need to start making calls through WebRTC,

WebRTC is a reality. And you should be interested

  • Rated as reliable and safe by users.
  • Maximum audio quality
  • Open source technology

Are you willing to make your life easier? Do you want to hire Neotel’s virtual switchboard?

Be in direct communication with your employees and customers.

Do you need more reasons?

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Send an email to info@neotel2000.com and ask for the options in switchboards and how we can help you.

You call us We will solve all your doubts

Start saving money with internal calls!

Thanks to the PBX you can forget the problems of whether your headquarters and delegations or workers are not located in the same geographical area.

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With the PBX we break all these limitations.

Do you need a softphone? We propose something even better: hire a WebRTC line now.

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Move to the Neotel switchboard. And take your business off the ground.

Neotel

How to choose the software for call center that best suits the needs of my company?

In a previous article, we mentioned what are the different options of software for call center that Neotel gives you with the possibility of a safe and comfortable access through the use of username and password.

 

As mentioned before, the types of software for call centers that you will find in Neotel are: progressive dialer, robot call and predictive dialer. All of them bring with them call handling and management options for the main needs of the agents, the call center coordinator and their respective clients or users.

 

The robot call focuses on providing or receiving basic information in a call transferred in the future to an agent that is responsible for taking on a specific problem or issue. The progressive dialer is responsible, in turn, for assigning calls to telemarketers that are free, as a means of optimizing agents’ time and the possibility of covering a greater number of calls.

And the next of the types of call center software that corresponds to our list, is the predictive dialer, which is in the ability to predict through the use of statistics, the duration of calls and the time it will take teleoperators attending the different cases.

 

The types are clear, now, how to choose the most appropriate one?

 

It can be said that everything depends on the number of workers who are inside your company and the corresponding number and respective customers or users to whom these agents can provide timely and correct attention.

 

Being a company of moderate magnitude, you can make use of a robot call, since the progressive and / or predictive marker, they serve for companies with more robust wingspan and, in case that the company is very big, you can make use of the three software options for call center.

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Software para call center

What is the dialer and how can it be used optimally?

The dialer, better known as a telephone dialer, unleashes a series of concerns for those who are thinking of acquiring this service as a key element for the operation of their company.

 

 

The conception of the dialer service for your company, will make your coverage faster and more effective to provide the best service to your contacts, users and customers regardless of the amount they represent.

 

How to reach my clients through the use of the dialer?

 

The delivery of specific information about a service or product to our customers or users, is the main goal we want to reach with the use of the dialer. We are in the right place, because, with this system, we can properly elaborate the message we want to transmit, counting on the best tool to achieve its distribution.

 

Using the dialer, it will become a clear commitment of your company to achieve the optimization in time, money and quality, of the campaigns you have in your possession, as well as the concept of reaching a greater number of people in order to raise the success rate for calls made.

 

In conclusion, the use of the dialer will become a vital instrument for your company and the image of professionalism that you wish to project.

Automarcador o Dialer

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And if you change to the VoIP Switchboard, let yourself be surprised!

The VoIP PBX is a tool that brings millions of opportunities to make your customer service or telemarketing company improve their telephone service and with that, position their image.

 

Do not worry if your company is small, medium or large, or if the consumption that you make of calls is high or low, since with VoIP switchboard, you will have access to a bunch of possibilities and functionalities that we will expand next.

 

Characteristics and functionalities that the VoIP exchange gives me

 

Many of the advantages incorporated in the new communication technologies point to the decentralization of work in a specific place, such as the office. The Neotel VoIP switchboard incorporates this developed advantage, allowing agents or telemarketers that belong to your company and are traveling or at home, to work from there, without implying that the quality of the development of the activities with which they must comply and the quality standards to which they must comply must be broken at some point.

Presenting then as an evolution of the mobile office, the VoIP exchange will allow the entry and exit of completely free calls, allowing in the same way, the transfer of said calls, the option to put them on hold, etc. All thanks to the management of an entire system through its Internet connection.

 

Being able to have a system that allows to work in a flexible and optimal way, significantly saving the costs of systems or devices that would fulfill similar functions, is another of the subsidies that the VoIP exchange brings, since it revolutionizes the way of working in customer service or telemarketing, consolidating the quality of connectivity and the reduction of problems such as noise, echo, among other problems typical of conventional systems.

Call center CRM: customer management in one easy-to-use place

Many are the options that are presented to us when deciding what tools are necessary and indispensable to achieve an optimal management of everything that involves our company’s call center or customer service.

 

The CRM call center application that Neotel offers for you, is positioned as a primary aid to provide relevant, efficient and real-time management of customers or users of your company.

 

What improvements does the Neotel call center CRM application offer to my company and what does it contribute to the optimization of my employees’ working time?

 

The unification in a website of all the databases of your customers, the creation of customer files to be able to store absolutely the relationship of your company with them and vice versa, the power to manage information such as invoices, budgets, important documents that they involve authorizations, contracts, among others; and the recordings of calls that it holds with each one of its clients, are some of the multiple contributions with which the CRM call center tool of Neotel arrives. All this so that your company is positioned as one of the best both for the quality in the service, and for the speed and efficiency of it.

By having all this information stored in a single panel, all agents will have access to it and will be able to meet the explicit requirements of all calls, since by attending a respective client, you can display the file to know exactly what issues to address, what concerns to take into account and what options you can offer to that user.

In this sense, the CRM call center application will give professionalism to your company and staff, leaving your clients with a high level of satisfaction when solving the concerns or needs to be weighed by a product or service.

CRM para call centers

Virtual call center: another way to manage the quality of your customer service company

The call center has evolved along with the new communication systems that unite humanity from different latitudes and that motivate and encourage them to always stay in touch. That is why, in order to develop a work that accounts for this technological development, you can find diverse and comfortable options that encompass the complex and complete virtual call center system.

 

The incorporation of this virtual call center application, which rests on the comfort and magnificence of the virtual world under storage in a specific web space, provides the team and the coordinator of a telemarketing and / or customer service company with the opportunity of carrying out multiple tasks around a database that facilitates the ordering of the factors present in said company, according to its corporate name, and the respective information of the users or clients.

 

If my company focuses mainly on conducting campaigns and offers of products or services per season, how does Neotel’s virtual call center help us?

 

When the main idea of a company is to work for specific campaigns, the virtual call center system will help you to optimize the time of your calls and, therefore, the productivity of your agents, allowing them to make more and more communications, contributing to a significantly higher percentage of the population covered by the campaign.

This, as a consequence, will bring the success of your campaign, since it also provides respective information to the sale that is being consolidated through the predetermined statutes in the database for the realization of said offer of services or products.

Being able to store information pertinent to the consolidation of the sale is also one of the options of this virtual call center system.

Call center virtual

Call center software: less complex, more affordable and better quality system

Tools to be able to carry out a correct performance of the own and recurrent activities in a call center, there are many, but without any doubt with the quality and solvency that the call center software of Neotel offers.

 

In this system of call center software, you can not only provide timely support to your teleoperators or agents so that they dedicate an optimal and quality service to users and / or clients, but you will be able to count on the technical support that you provides a team of people who are behind, in the design of this wonderful software to provide you with the support and facilitate your experience in the use of this great tool.

 

Users through a pleasant and intuitive interface will be able to easily find help for what they require, and regardless of whether their knowledge is advanced in this universe of technology or not. With the call center software, the contact between users and agents will be more friendly, in such a way that the communication is correct, accurate and optimal, in pursuit of the productivity of the employees, and of the quality provided to each person that requires our services.

 

Now, how effective is the Neotel call center software?

 

The three callcenter software options that Neotel brings you are those of: predictive dialer, progressive dialer and robot call. With these three extraordinary tools you can have an optimal performance within the call to your users or customers in order to offer the correct and optimal service. This will not only increase the quality offered by your company, but it will provide you with a more economical, agile and efficient support to achieve the objectives that your business proposes regardless of its corporate name.

Call centre software

IP switchboard: beyond a switchboard

The IP PBX offers multiple benefits to its users, among which are speed, savings, flexibility and scalability.

Logically all these benefits are seen at the time of acquiring an IP PBX however it is important to name some of the features that this switchboard has for you.

Among those functionalities you can choose and adapt it in a way that suits your needs, those of your company, and those of your workers to, in that way, provide an optimal service as one of the best companies.

 

With what functionalities will I find myself when purchasing an IP PBX?

 

Each provider has a switchboard capable of fulfilling various functions, however, we will highlight those that are usually integrated in this system.

Call forwarding in case you can not answer because the line is busy, is one of the features that the IP PBX has. In the same way, you can acquire the highly recommended voicemail.

 

With the IP PBX, you have the capacity to manage the limits of calls, the maximum time of duration and some limits and restrictions designed specifically for simultaneous calls and depending on their origin.

 

Another feature offered by the IP PBX is the ability to record calls and their reproduction online. With this function, you can have all kinds of support, at the time you require it, to address the concerns and other aspects that users and / or customers demand.

 

Equally important, you can count within the IP PBX system, with call routing, with which you can distribute them according to specific variables of day, date, time, origin, percentage, etc.

Centralita IP

Telephone switchboard: essential aspects

The telephone exchange is one of the main tools to carry out any process in relation to customer service and / or telemarketing.

 

In this order of ideas, the telephone switchboard entails certain extra costs to be able to install, operate and support all those physical devices at the moment they require it. The costs of these devices almost always depend on the capacity they have, generating some kind of limitations for any rearrangement or restructuring of the operation of the companies.

 

What other aspects should I take into account regarding the telephone switchboard?

 

It is essential to consider that the entire physical structure of a telephone switchboard requires ample space, where voice dispatchers can connect to the internal network, so it has a telephone connection through cables that only support voice.

 

Another of the considerable characteristics, and that is generally considered as a limitation, is the permanence that is required with the operator that provides the specific service, since it is also assigned to costs that are usually excessive and greatly condition the user.

 

The telephone exchange will then be one of the most conventional forms of communication, which was very desirable in its time, but now has a series of technological contributions that have been relegated to a less favorable condition.

This does not mean that it is completely obsolete, but, in terms of technology, it has been left behind and, despite having sophisticated equipment of good quality, the little versatility it has and the requirements it demands are costly and less viable at the moment of thinking about the development of a company as such.

centralita Telefónica

IP voice switchboard: advantages of the technology applied to the current telephony of the customer service centers and / or telemarketing

IP voice switchboard, offers multiple benefits to its users, since it is offered with an effective and fast activation and its savings in terms of costs and flexibility in every sense of the word, make it a useful tool that must be yes or yes , in the operational system of any company focused mainly on telemarketing.

 

The IP voice switch includes call diversions if they are not answered by adding the voice mailbox at the end of those calls.

The recording of calls and the possibility of listening online, are very important tools that adhere to this interesting product.

 

Access the menu through the automatic management of calls, is another of the subsidies that you will find within the service of IP voice PBX, this management takes into account the destinations, speech recognition of keyword and natural language, allowing you to do even when you finish the call, automatic surveys.

 

If not for the virtual fax, and the direct, indirect and internal call transfer functionality, this IP voice PBX would not be the same, since these options position it without a doubt as one of the best call center tools you can find. in the market.

 

Do not stay without experiencing the multiple functions that IP voice PBX has for you.

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PBX control units: stable connectivity within reach, wherever you are

It is known that you need to be always in contact, that communications from long distances are increasingly common and that, thanks to technology and advances in science, various methods have been developed that, as PBX control units, actually improve The conditions of these communications are significant, making them transcend geographical borders, and allowing more and more the incorporation into a system that needs (if or if) connectivity at all times.

 

In the case of companies and businesses that have to establish constant communications with customers and users, it is very necessary to implement tools that allow them to make these communications, optimal, efficient and stable.

 

How to get all these benefits that I must implement for my company?

 

It is about obtaining PBX control units, a Neotel application that allows you to have a completely optimal voice and video telephone service, through the use of IP data.

This, undoubtedly, will allow you to have a more stable connection with your customers and users, and will guarantee a very high quality in terms of sound, since you will not have the main problems that usually arise with connections that require more complex installations and little simple.

This addition of PBX PBXs, in addition to being simple and efficient, will greatly allow access to a world of possibilities in the call, either incorporating welcome messages for their customers, a menu of options and a waiting audio system .

 

The PBX switchboards will have as added value, the solvency of guaranteeing for you and your company, the highest professionalism, capable even of providing your clients with an image of professionalism and quality regarding the internal functioning of your business and, consecutively, guarantee the quality of your product or service offered.

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Virtual switchboards for companies: professionalism at another level

It can be said that communications are a vital aspect within any social relationship. Therefore, companies have had to make an important investment so that the most common aspects of communications within it, are directly and concretely supported with various technological contributions.

 

That is why the virtual switchboards for companies have become essential, which have become an important foundation that solves a large part of the telecommunications processes, offering itself as a service with cutting-edge technology, which facilitates, compared to telephones traditional, their use, access, and maintenance.

 

Virtual switchboards for companies: multiple advantages without a permanence clause

 

The virtual switchboards for companies, will bring a significant number of functionalities, which will generate a greater coverage and support on the support, information and other concerns or needs presented by our customers and / or users.

At the moment you want to acquire the services of virtual switchboards for companies, you can have them installed in a couple of hours, quickly managing their various functions without needing a specific or technical knowledge in this regard.

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Virtual switchboards and the multiple benefits they have for you

The virtual switchboards that Neotel offers especially, are a crucial tool for the correct operation and operation of our customer service center, because, thanks to these, we can provide much more accurate solutions to our customers by accessing information pertinent to the existing relationship with them, denoting a specific knowledge of each situation that is presented to us.

 

Incorporating Neotel’s virtual switchboard system is therefore the first recommendation to follow, since you can have, through a simple and affordable application through a username and password, thousands of possibilities to perform a correct management of your customers’ information, use professional software that supports the work of your teleoperators by providing quality and efficiency to the performance of their work.

Likewise, each agent can link the call to the specific file of the client to know the reasons why he has previously called and who has attended and thus provide timely assistance to their requests.

centralitas virtuales

Comparison of virtual switchboards: many options on which to decide

Many wonder how to make a comparison of virtual switchboards, and, in fact, there are several features that must be taken into account to be able to do an adequate process, taking into account that you must mainly handle a table that allows you to make a specific assessment and deep of each of the options presented to you.

 

What features are important to make a correct comparison of virtual switchboards?

 

One of the aspects that should not be missing when making a comparison of virtual switchboards, is to consider how many extensions it offers, how many simultaneous calls it can support, if it presents functions such as: divert calls, routing, digital receptionist, voicemail , recorder and recording management, central phone book, call transfer, intercom or call queues.

 

Another important aspect to take into account to execute a comparison of virtual switchboards, is the way in which, from the administration console based on a web, you can have provisioning of devices automatically. A clear example of this will be the real-time status report of the system, with which both you and your agents will have access to important customer and / or user call data, and provide adequate support for your requests.

 

In the same way, it is important that in the comparison of virtual switchboards, elements of necessary use are analyzed, among which are the extension of Click2Call, virtual fax, conference calls, reception of voice messages via email, among others.

comparativa de centralitas virtuales

CRM Telemarketing: more than a database

For many it is known that the CRM telemarketing tool that Neotel brings, becomes an optimal interface for the proper functioning of a telemarketing or customer service company.

The CRM telemarketing of Neotel has the facility to operate within a web through a stable data connection, which will allow you to have at all times and place the complete control of your company. In the same way, it will be a support for the correct fulfillment of each one of the work activities that its agents or telemarketer must execute considering that they will also have complete access to this database with the ability to read in real time the files of each user or client to be able to provide correct and optimal information regarding the needs that are present.

In the same way they will be able to know who was the person that previously attended the calls and they will be able to have a complete history of the company client relationship.

 

What other options do I have with CRM for telemarketing?

 

In the databases mentioned above, where the technical file of each client is located, you will have access to all the most important information.

In case you or your client require it, and depending on the privacy policies of your company, you can access the recordings of the calls that are kept with him, as well as the notes written by customer service knowing the person and the day that said note was made.

By incorporating the CRM telemarketing system you will provide your client with a professional image, since everything you deal with will be done in the first person with the information provided above.

 

Send and receive Virtual Fax: explanation of the operation

Within the Virtual Fax service that Neotel has for you, we present you the ways you have to give it an appropriate use and that adapts to the needs that you and your company demand.

 

Options to send and receive Virtual Fax with Neotel

 

With the virtual fax service that Neotel brings, you can have different possible numbers, be they national or international. This service is available in more than two hundred countries, transcending any geographical barrier, so you can receive the fax you need quickly and efficiently.

 

If all these options are not indifferent to you, do not forget to contact Neotel, who gives you optimal guarantees so that you decide to use the Virtual Fax service, providing you with a free trial month and budget without commitment, professional installation, freedom thanks to the absence of a permanence clause, and many more possibilities.

centralitas PBX

fax virtual