Integrating your CRM to your PBX is a task that is done very easily and with which your business or company can enjoy many benefits. For example, by doing so you can make the calls you require to your contacts with a click on your CRM application.
On the other hand, the implementation of crm + pbx also allows you to have automatically linked incoming calls with a record of your client. In this way, using this application in conjunction with the service will have your customers’ information displayed and the calls will be saved as records.
With this in mind it is time to speak in greater depth of what this integration has to give.
Contributions of crm + pbx
In addition to streamlining calls and registering, this union has more benefits to give. For example:
- With this, sales people can track their calls more easily.
- The customer service team will also be able to ensure that each client’s records are up-to-date.
In this way, it can be said that in a general way the union of crm + pbx will allow you to have a more efficient administration of your calls, achieving in turn to improve the performance of your communication equipment and at the same time increase the level of satisfaction of the clients.
Do not forget that you can call directly from the CRM; You will also have the customer data automatically displayed and each of the calls made will have their registration and will be saved in the application.
Do not forget that CRM helps your company manage customer information, so that thanks to their employers and the information provided by the calls, you can have quick and convenient reports that will help you make decisions Important.