Functionalities and definition of IP Telephony

IP telephony helps companies spend less money on telephony.

IP telephony is a major advance in business communications

Both conventional telephony and ip telephony offer high quality calls. Traditional telephony depends on the state of the wiring and IP telephony of the Internet connection.

A ip phone is all it will take to work on the virtual pbx. Although this is not exclusive in this way. You can for example contract our virtual pbx and you do not need to invest in the purchase of a physical ip terminal. Simply making use of our webrtc line, through your computer’s web browser you can make and receive telephone calls through the virtual pbx system.

To use IP telephony is necessary:

Have a device with which to make calls.
Internet connection.
Hire the services of an ip telephony operator.

Benefits of ip telephony for companies

Mobility can be extended: the phone system is no longer just adjusted to being physically inside the office. Now the Neotel mobile switchboard accompanies you wherever you go.
Substantial bill savings.
Save on calls and fees.
Have multiple phones.
Call transfer.

Solutions for Call Centers around the world

Neotel’s call center is the most advanced that exists today in the market and includes many features that have beenfician day-to-day work in companies. Some of these main qualities are:

1. Calls via Internet / Web

Whether you use our webrtc lines or if you prefer customers to ask you to call them by integrating the click to call button, now Neotel makes it easier than ever to be able to connect businesses and customers.

2. Add an international or local number

Thanks to Neotel’s global service you can have a local or international number for your company. Whatever you want.

Neotel has the entire call center system with the following qualities:

· Agents always available

With the webrtc line it is possible to make calls over the Internet thanks to the web browser. With the computer’s microphone and camera it is possible thanks to webrtc technology to talk and see each other just like with a normal telephone conversation, only better. A traditional phone would not allow us for example video call option. With webrtc lines this is possible.

And much more.

· Advanced software for easy configuration

Neotel will offer you a login with your username and password so that you can access our entire system from a web page.

· Global Accessibility

With Neotel’s call center software your company can be located from any country. We have international numbers available to all our customers. Contact us and ask for our international numbers.

Attract and retain customers through call centers and virtual switchboards

The adaptation of the already obsolete physical switchboards to the cloud has meant a next evolutionary step in the communications and relations of the companies for/with their clients.

When talking about call centers and virtual pbx’s it is necessary to mention Google’s webrtc technology. Neotel bets on the integration of webrtc lines for companies. With a webrtc line, in the end what you get is the possibility of making and receiving calls from any device connected to the Internet, as if it were a physical phone, only without the need to buy any terminal.

webrtc line

Contact us and ask a question about Neotel’s webrtc technology

How to improve the connection with your customers thanks to ip voice and Virtual PBX

If you are looking for a provider in the sector of virtual pbx and voice ip do not hesitate to contact Neotel.

Benefits that assure me of having a virtual pbx with ip voice:

Unlimited access to all the functionalities of a telephone switchboard.
Technical support at all times that instantly resolves all possible incidents.

With Neotel’s virtual pbx you will have a whole team of real people (no talking to machines) at your disposal.

What can my company do when hiring a virtual switchboard ip voice?

You will have access to call statistics, so you will know the performance of your company.
Ability to record all calls in your company in order to improve your customer service.
When you put your customers on hold, they have the option of listening to a background music chosen by you. So that this wait becomes something more pleasant.
You’ll be able to tell who’s calling you with caller ID.

If at the time of contracting your virtual switchboard you do not have a telephone number, you can be assigned one geolocated in the region or country you need, and by purchasing Neotel services you can count on the advice of the leading company in virtual switchboards for companies and telecommunications.

Advantages of a virtual ip voice switchboard

You will have a low-cost switchboard.
Your workers can use it from anywhere in the world.
You can connect to the virtual PBX ip voice from any device that has an Internet connection: tablets, mobile phones, computers, …
Their benefit/price/quality ratio is much better than that of the traditional switchboard.
Nor does it require large connections for it to work.
No need for specialized personnel to use or maintain it.
You don’t need to buy an expensive physical switchboard.

Neotel is the first telephone company to bring out Neotel’s webrtc line. With Neotel’s webrtc line customers can have telephone conversations only through the Internet, completely free of charge, and only using a device connected to the network.

With the ip PBX voice communication is transmitted over the internet.

Steps to start using voip telephony in my business or at home

Find out what you need to start using IP telephony and/or if you already have some of the necessary items:

1. IP telephony operator: Neotel

You need an ip telephony operator who will give you the line and the telephone number.

2. Software softphone, ip adapter or ip phone

There are some applications, known as «softphones» that provide a dialer with which to make ip calls as if it were a normal ip phone. These applications are not bad at all but have a serious flaw: they are not free. In addition, to use the same this implies us to have to install an extra app for our routine work. From Neotel we want that you, our customers, do not have to install any additional application, and, that you do not pay absolutely anything for this application. For this Neotel offers to all its users the webrtc lines. At first sight they work just like a commercial softphone, only that Neotel’s webrtc line is 100% free and our softphone (webrtc dialer) is integrated into the same application (Neotel’s web application).
Home landline + ip adapter. You can use the conventional landline phone to talk with ip telephony, connecting it with an ip adapter.
A voip phone. It is a phone specially designed to work with ip telephony. Take full advantage of all the features of ip telephony.

3. Internet connection

If you are already willing to start saving on telephony and you have discovered voip telephony, with this article we hope you will have a clearer idea of the options available to you.

Operator voip – Neotel
Webrtc line (softphone) / ip adapter / ip phone
Internet connection

IP telephony is a change in telephony as you knew it.

The importance of voip solutions to make your business effective

Every day more and more companies are migrating their traditional telephony systems and communications to voip solutions such as Neotel presents.

Voip solutions are cheap in terms of administration

If your organization is being built now, what better time than now to start with the best telecommunications system for your company; logically we are talking about Neotel’s voice ip.

Receiving and not missing any calls is a difficult task in a call center. Voip solutions are the best tool so that your company is always «open» to customers and you as an entrepreneur do not lose any important communication.

Never miss a call

Voip solution helps your business be effective

The webrtc lines are the perfect solution for those companies that want to work with the advantages of a softphone but without any of its disadvantages. Our webrtc line for clients works without the need to install any payment software or 3rd party application.

Are you still not using WebRTC in your company to call over the Internet?

Neotel is the leading telecommunications provider since 2001 and its services are basically focused on 3: the software for call center, the integrated crm within the pbx and the virtual pbx itself. In addition, over the years we have strived to listen to our customers and learn about the requirements that today’s companies most need and do not have. Now, today, Neotel has the widest range of solutions for telecommunications within companies.

Some of these are as follows:

Progressive dialer.
Predictive dialer.
Robot call.
Click to call me back.
Fax virtual.
Telemarketing surveys.
Monitoring.
Statistics of incoming calls.
Signaling.
Integrate virtual switchboard with third party software.
Webrtc line.
Hire 900 line.
Products data center.
SMS.
IVR.
Professional voice-over service.
Mobile pbx.
Virtual premium call recorder.
Video calling and videoconferencing in the cloud.

And more. Today we’re going to tell you a little more about our webrtc lines for companies.

How to get a webrtc internet calling service

Of all the utilities of the webrtc, mobility is noteworthy. And what do we mean when we talk about mobility? Imagine that our company has offices in Malaga, Madrid and Auckland, for example. Without the technology provided by webrtc, we have no choice but to open physical headquarters for each of these locations. On the contrary and thanks to Neotel’s webrtc lines this is no longer necessary, and we can simply count on workers in each of these destinations who, working from home and only with a device (a computer for example) with a network connection, are able to make calls without needing any other resource.

Thanks to the webrtc lines this whole process is more accessible and simpler.

Benefit from webrtc calls on the internet for your business

As we said before: the only thing you will need if you want to start using a webrtc line with Neotel is a device that has Internet access. And nothing else.

Did you know that Google is responsible for the webrtc technology?

Nowadays practically everyone has an internet connection. This is what gives webrtc calls an advantage over other solutions.

How to benefit from the WebRTC for my telephone marketing?

With the WebRTC line we obtain a system to make calls directly from our computer, without the need for additional devices.

WebRTC is an open source system created by Google and with which you can make incoming and outgoing calls.

A WebRTC line of work for a functional job

Telephone marketing is one of the most important tools in the world of marketing. It is a channel of utmost importance for companies.

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