The actions of this video tutorial can be applied from model Yealink T21 E2 onwards.
With this video you will learn how to manage concurrent calls over the phone, using the channels configured by the client.
When a call is received, when you pick up, the first free channel of the phone turns green fixed.
FIXED GREEN LIGHT
This indicates that you are talking to the user who made the call.
If more calls come in, they will be displayed on the phone screen.
The agent can change the current call by clicking on the buttons associated with the channels and the active call will have a steady green light.
FLASHING GREEN LIGHT
Channel buttons associated with call waiting will have the green light flashing
GREEN LIGHT FLASHING
And users of those calls will hear background music.
To end the calls, you must click on the channel you want to hang up and then click the “End” button.