The dialer has the ability to improve the performance of the integrated agents to a specific company of customer service or telemarketing, since it focuses mainly on dialing to customers that are really potential and that such calls are not lost when concentrating on users who are not really worth it or who will not be potential for consolidation in offering products and services.
The dialer that Neotel offers us mainly needs a database created from a new campaign whose characteristics and options are specified within that database.
What are the functions of the dialer and how does it contribute to the campaign of my company?
The functions of the dialer are diverse. These include: national calls that stand out to be unlimited, monitoring by recording the calls made, web agent, web coordinator, listening to agents, collaborative campaigns, delivery of connected calls, statistics and queue monitoring, detector answering machine, among others.
As you can see, these elements make this product an unbeatable ally for the campaigns of your telemarketing company, with which you can execute campaigns that, thanks to its advanced functionalities, you can optimize.
Surely, saving some of the expenses that demand the realization of these campaigns, will be another of the aspects in favor that you will find in this special service of dialer of Neotel, being a tool that, by optimizing the time, will generate a greater productivity of the employees and of the company in general in its internal operation.