What features modern call center software should have
Below we present the most outstanding functionalities in modern call center systems today:
- Multi-channel voice, audio and chat conferencing via video call/video conference.
- Support for massive SMS sending.
- Customer satisfaction survey.
- Teleconferencing.
- Historical data report.
- Real-time monitoring.
- Predictive/progressive dialer.
- Interactive voice response (ivr)
- Call recording.
- Call queue.
- Automatic Call Distribution (ACD).
