Listado de la etiqueta: Neotel’s crm

These are the most commonly used types of dialers:

– Progressive dialing: Here we are presented with the most productive way to work on our telemarketing campaigns. With progressive dialing, we are faced with an automatic dialing system, where each time the customer picks up, there will be an operator on the other side of the line. With this type of dialer we save voice mail, waiting, customers who simply do not respond, … The calls are made automatically so the operator does not make them.

– Predictive dialing: Here we are presented with the most productive way to work on our telemarketing campaigns. With predictive dialing, we are faced with an automatic dialing system, where each time the customer picks up, there will be an operator on the other side of the line. With this type of dialer we save voice mail, waiting, customers who simply do not respond, … The calls are made automatically so the operator does not make them.

This automatic dialing is mainly oriented to companies with a large volume of agents.

– Click to call: With this type of dialing the agent will not need to dial the customers’ phone. By opening their tabs, the agent finds a link to dial and make the call without leaving the Neotel application or using a physical phone.

As you can see, there are different types of automatic dialing. Each one is more suitable for the type of company.

There are several advantages that this type of automatic dialing offers to companies. But among the most important ones we highlight:

• If we can link the automatic dialing to Neotel’s crm, we will be getting the most advanced tool for contact management that exists today. It is very convenient, when calling a customer, to have a window on the screen with all the information about the customer, including not only his personal data, but all the past interaction between the company and the customer.
• Maximum productivity of our agents’ working time. Regardless of the type of dialer we use, we make sure that phone agents spend as much time as possible in conversation.
• Saves time. It is clear that automated functions save time. Automatic dialing helps us here too.
• Avoiding human errors: It is obvious that, by dispensing with the need for agents to dial numbers manually, we avoid possible human errors.

 

Take advantage of the benefits Neotel offers your company and hire an automatic dialing system for your telemarketing campaigns today.

Telemarketing has recently been aggressively influenced by dialer systems. It wouldn’t make sense that, since there are applications that make our lives easier, we wouldn’t use them.