In the previous infographics we showed you some data to know how an automatic software improves our call center.
Currently there are different forms of automatic dialing that improve the performance and productivity of agents, their talk time, and therefore help to increase sales.
Unfortunately for many call centers, they still use manual dialing, which consists of agents investing their time in making calls manually, dialing the different numbers themselves, and where in many cases they only manage to connect to voicemail in the best of cases. Or if not, they are calls that simply communicate. For call center companies that still use this obsolete system, Neotel’s call center tools are focused directly on them.