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Spy and Whisper – Spy on phone

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Spy and Whisper

With Spy and Whisper service, and through PBX web interface, you could use a tool to train your operators.

Spy and Whisper application enables you to listen to any conversation of an operator and to talk to him, without his main speaker could listen to you.

Spy and Whisper

spy

Spy system

SPY is a monitoring of terminals system. Through your PBX web interface you could use a tool that will help you to train your operators.

centralita virtual

Spy system installation

To install and use it, just register in our Customer Support and Neotel will connect the SPY system to your company telephone network.

CONTACT NOW WITH NEOTEL

Spy and Whisper

Neotel Virtual PBX with different modules to completely personalize it

Neotel 2000 guarantees

  • Professional installation of the Click2Call button in your website
  • One-month free trial without any commitment
  • Freedom: there is no long-term contract
  • High quality IP telephony since 2000
  • Request budget without commitment

Customer Support

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C/. Fiscal Luis Portero García, nº3, Portal 7, oficina 1-1A Málaga

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    NEOTEL VIRTUAL PBX’S MODULES

    Without investment, without commitment, remote assistance, online management and PBX VOIP advanced functions. Neotel is your reliable service.

    • VIRTUAL PBX

      Save 100% of equipment. You will get PBX Virtual advanced functionality without any installation.

    • Click to Call me back

      Call Me or Click to Call service related to a Call Center is an app for getting information through direct connection in real time with the company.

    • VIRTUAL FAX

      Thanks to Neotel’s brand new virtual fax service, you could count on a complete, safe and high-quality service without the fax itself and its supplies.

    • Telemarketing Surveys

      With this tool Neotel’s client has the possibility to carry out as many surveys as he wants and transfer to the clients he deems necessary to the same. In this sense, they will be able to evaluate any aspect that they need of the call to improve results and the work of its agents.

    • Incoming call statistics

      It is a record of calls that enter a queue, whether it has been answered or not, how long it has been waiting before being answered, how much talk time once answered and the total time of this call.

      It can be listed by all queues or by the name of any queue, as well as show all, answered and unanswered. This result can be grouped by date or by queue.

    • Dynamic signaling

      We program from our system, that certain destinations show one or other of your numerations.

    • Call Recording

      The phone call recorder allows conversations that are made or received from any extension of your company to be stored for two months automatically.

    • Spy & Whisper

      With the SI service and through the web interface of your PBX you can use a tool that will help the training of your telemarketers.

    • Integrated Mobiles

      The company’s mobiles can be part of the telephone exchange or call center bidirectionally, as extensions, without over costs of calling from landlines to mobiles and vice versa.

    • Third Party Verification

      During a phone call, dialing the code * 90, the call begins to be recorded, until it hangs or is dialed * 90 again.

    • Selective signaling

      Through a code, you can make a call show one or the other of your numbers. As well as changing, perennially, the signaling of an extension.

    • Tail positioning

      When receiving more than one call in a queue, the caller is informed of the position he / she is holding while also waiting for the caller, once the call is answered, indicates the time that has been On hold the caller.

    • Meeting room

      A numbering is established to which several interlocutors call to make a meeting (Audio conference, Multi conference), protected with a key so that only the connoisseurs of this one can accede.

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    C/. Fiscal Luis Portero García, nº3, Portal 7, oficina 1-1A Málaga

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