Privacy Policy
Neotel 2000, S.L. is aware of how important the use we make of your personal information, and the way we share it, is to you. This Privacy Policy is intended to help you understand what data we collect, the purposes for which we process it, and our efforts to protect it.
We appreciate the trust you place in us to handle your data with the appropriate safeguards and in accordance with current regulations.
This website does not collect personal data from users without their knowledge, nor does it share such data with third parties.
The website owned by Neotel 2000, S.L. contains links to third-party websites, whose privacy policies are independent of those of Neotel 2000, S.L. When you access such websites, you can decide whether to accept their privacy and cookie policies. In general, when browsing the internet you can accept or reject third-party cookies from your browser’s settings. You can find full information in our Cookie Policy.
Below, we set out details of the different personal data processing activities carried out by NEOTEL 2000, S.L.
Le informamos que puede contactar con nuestro Delegado de Protección de Datos a través de e-mail dpd@neotel2000.com
Tratamiento de los datos personales:
de clientes, clientes potenciales, empleados, proveedores, contactos profesionales y distribuidores
Who is responsible for processing your data?
Responsible: NEOTEL 2000, S.L.
CIF: B52009743
Address: 29010 Málaga (Spain) C/ Fiscal Luis Portero García, 3 – P-7 Office 1-1º
Telephone: 952 64 10 34
DPD contact details: dpd@neotel2000.com
For what purpose do we process your data?
Your data will be processed to provide the service you requested, to follow up, maintain and develop the contractual relationship, to comply with legal obligations applicable to our company, and to send you, by email, phone and post, information we believe may be of interest to you and directly related to the services and products you currently have contracted with us. If you do not wish to receive commercial or advertising information, please email our Data Protection Officer at dpd@neotel2000.com
What is the legal basis for processing your data?
The legal basis for processing your data is:
- Performance of a contract to which you are a party
- Compliance with legal obligations applicable to our company
- Legitimate interest of the Data Controller
How long will we keep your data?
Your data will be processed for as long as the contractual relationship with you remains in force. Once it has ended, we will keep your data duly blocked, making it available only at the request of the competent authorities, courts and tribunals, or public administration, for the applicable legal limitation periods.
Likewise, in compliance with the obligations arising from Spanish Law 25/2007, of 18 October, on the retention of data relating to electronic communications and public communications networks, Neotel 2000, S.L. will retain traffic and location data for a period of 12 months, in order to comply with its duty to provide information should it receive a request from the Judicial Authority.
Who will your data be shared with?
A) Public authorities, in the cases provided for by law. Neotel 2000, S.L. may share the User’s personal data with various authorities under a legal obligation, such as judicial, tax and customs authorities, Authorised Agents, and 112 emergency call service providers.
B) Suppliers through which Neotel 2000, S.L. carries out activities inherent to providing its service, such as billing and collection for its own and third-party services — for example, other telecommunications operators, premium-rate service providers, and any other suppliers that, where applicable, act on behalf of and for Neotel 2000, S.L. for this purpose.
C) Credit reference files. The User is informed that, in accordance with current regulations, in the event of non-payment for services provided, data relating to the resulting debt may be shared with duly legally authorised third-party companies responsible for managing the non-fulfilment of financial obligations.
International Data Transfers
No transfers of data to third countries are planned.
What are your rights when you provide us with your data?
No transfers of data to third countries are planned.
Processing of Data on Social Media
NEOTEL 2000, S.L. is present on various social media platforms. Through this Privacy Policy, we inform users who may follow us on these social media platforms that NEOTEL 2000, S.L. acts as Data Controller in relation to the data it publishes on these platforms, as well as any data users send us privately so that we can extract it to address their queries, questions or suggestions submitted through this channel. In these cases, we will apply the same legal basis, recipients and legal retention periods as for the contact data of prospective customers.
Under no circumstances will NEOTEL 2000, S.L. extract personal data from social media without the user’s express consent, except to respond to a query made by the data subject through that particular social network.
Legal basis:
The processing of users’ data on social media is carried out for the performance of pre-contractual measures at the data subject’s request.
Retention:
Social media users’ data will be kept on the social network in question for as long as the data subject does not voluntarily delete it. NEOTEL 2000, S.L. is not responsible for data stored there, as it will only be extracted to address queries made through that social network.
YOUR DATA PROTECTION RIGHTS
We detail below the rights available to you regarding data protection:
- Right to request access to your personal data.
- Right to request rectification or erasure.
- Right to request restriction of processing.
- Right to object to processing.
- Right to data portability.
- Right to withdraw consent given.
Any individual has the right to obtain confirmation as to whether NEOTEL 2000, S.L. is processing personal data concerning them. You have the right to access your personal data, as well as to request rectification of inaccurate data or, where applicable, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, you may request that we restrict the processing of your data, in which case we will only keep it for the exercise or defence of claims. Likewise, in the cases established by law, you will have the right to the portability of your personal data.
In certain circumstances, and for reasons related to your particular situation, you may object to the processing of your data. In this case, NEOTEL 2000, S.L. will stop processing your data, unless there are compelling legitimate grounds, or it is necessary for the formulation, exercise or defence of possible claims.
You have the right to withdraw your consent at any time, without this affecting the lawfulness of processing based on consent prior to its withdrawal.
You may exercise your rights by sending an email to our Data Protection Officer at dpd@neotel2000.com a letter by post to 29010 Málaga (Spain), C/ Fiscal Luis Portero García, 3 – P7, Office 1-1º.
En caso de que sienta vulnerados sus derechos en lo concerniente a la protección de sus datos personales, especialmente cuando no haya obtenido satisfacción en el ejercicio de sus derechos, puede presentar una reclamación ante la Agencia Española de Protección de Datos a través de su sitio web www.agpd.es
