AI Voice Agent for Businesses: Automate How You Handle Calls

Neotel's AI Voice Agent answers the call, understands your customer, replies in a natural voice, takes action, qualifies and transfers.

No installation. No hardware. Live in 48 hours.

✓ Available 24/7

✓ No code required

✓ No contract tie-in

Try it now with the Neotel widget

AI-Powered Solutions Across Every Vertical

4 solutions, compatible with any system: works with Neotel’s Virtual PBX and Call Center Software, as well as with the call recordings of any other phone system your business already uses, connecting via API.

1. AI Sales Agent

Your salesperson, available 24 hours a day — holds conversations, builds quotes and creates opportunities

→ Fluid, natural conversation with the caller, with no rigid scripts

→ Connects to your CRM: creates opportunities, updates records or transfers to a human salesperson at the right moment

→ Ideal for: real estate agencies, insurers, service businesses, distributors

Integration: API with your CRM or with Neotel's Call Center Software

2. Calendar Appointment Booking

Your calendar fills itself, with no human intervention and no errors

→ The agent checks real-time availability in the company calendar

→ Books, changes and cancels appointments during the call itself

→ Sends an automatic confirmation by SMS or email once it’s done

→ Ideal for: clinics, beauty centres, consultancies, workshops, technical services

Integration: Google Calendar, Microsoft Calendar, or any system via API

3. Database Lookup & Interaction

Identifies the caller, checks your system and replies instantly — all in the same call

→ Identifies the customer by phone number, ID, order reference or other data

→ Checks your app or database in real time and replies with personalised information

→ Updates status, logs incidents, confirms shipments

→ Ideal for: e-commerce, service businesses, utilities, admin firms, clinics

Integration: REST API with any ERP, CRM or in-house application

4. AI-Powered IVR Agent

Smart receptionist — say goodbye to number menus. Your switchboard understands natural language

→ The AI transfers the call on hearing the agent’s name, department or extension number

→ No more pressing keys: customers speak naturally from the first second

→ Works as a 24/7 virtual receptionist built into your Neotel Virtual PBX

→ Ideal for: any business with a switchboard and multiple departments or extensions

Integration: native with Neotel Virtual PBX. No-code setup from the portal

Which of these solutions does your business need?

Talk to a Neotel specialist — no obligation, reply within 24h

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BASIC INFORMATION ON DATA PROTECTION: Data Controller: NEOTEL 2000, S.L., Tax ID (NIF): B52009743, registered at C/ Fiscal Luis Portero García, nº3, Portal 7, Office 1-1A, 29010 Málaga, Spain. Purpose of processing: to manage and process your enquiry about our services. Retention period: personal data is kept for as long as necessary to fulfil the purpose for which it was collected and to establish any legal liabilities arising from processing. Data subject rights: you may exercise your rights of access, objection, rectification, erasure, restriction, portability and rights related to automated decisions, and withdraw any consent given, by writing to the Data Controller at dpd@neotel2000.com. Further information is available in our Privacy Policy.

Our AI Voice Software is compatible with any system: it works with Neotel’s Virtual PBX and Call Center Software, as well as with any system your business already uses, connecting via API.

What Is Neotel's AI Voice Agent?

Unlike traditional IVR menus, it understands natural language, responds contextually and makes decisions in real time.

It can handle enquiries, resolve issues, book customers in, qualify sales leads and hand off to the right human agent only when strictly necessary — all natively integrated with Neotel’s Virtual PBX and Call Center Software.

Try Neotel's AI Voice Agent Now

How Does the AI Voice Agent Work?

1. Receives the call

Answers instantly. No waiting. On your business number.

2. Understands the customer

NLU engine detects intent in Spanish or English (including regional accents).

3. Replies in a natural voice

High-quality voice synthesis: the customer doesn't notice they're speaking with AI.

4. Acts or transfers

Confirms the appointment, logs data, or transfers with the full context of the call.

What's the Difference With an IVR?

Company Profile

Traditional IVR

Neotel AI Voice Agent

Understanding

Fixed options (keypad)

Natural language (NLU)

Context awareness

None

High (conversation memory)

Availability

24h (rigid)

24h (flexible and adaptive)

Outcome for the customer

Navigates a menu

Speaks naturally and gets an answer

Sectors That Benefit Most

Banking & Insurance

balance enquiries, policy status, first-level claims

Healthcare & Clinics

appointments, reminders, urgent-case triage

Retail & E-Commerce

order status, returns, issue resolution

Real Estate

buyer qualification, viewing scheduling

Contact Centres

call overflow, outbound campaigns

Your Business's Best Ally

Automate repetitive, time-consuming tasks and stay in control of everything happening in your business. Transcripts, evaluations and live customer interactions.

AI Voice Agent Use Cases

24/7 customer service with no night-shift staffing cost
Automatic lead qualification before handing off to sales
Appointment management for clinics, service businesses and consultancies
First-line technical support (IT, insurance, utilities)
Outbound campaigns: reminders, collections, renewals

Results Businesses Achieve

Cost per call handled

↓ up to 65% vs. a human agent

Autonomous resolution rate

70–85% with no transfer

Calls answered with no wait

100% — instant response

Capacity to scale during peaks

×10 with no infrastructure changes

Natively Integrated With Your PBX and Call Centre

The AI Voice Agent works natively with Neotel’s Virtual PBX and Call Center Software. It receives and manages calls directly through your business number, with no external connectors or extra setup.

Neotel Virtual PBX

Full native integration with Neotel’s Virtual PBX. The AI Voice Agent receives and manages calls directly through your business number. → link to /en/virtual-pbx/ (pendiente de traducir)

Neotel Call Center Software

Native integration with Neotel’s Call Center Software. Data from every call handled by the AI Voice Agent is centralised in the agent panel. → link to /en/call-center-software/ (pendiente de traducir)

How Much Does the AI Voice Agent Cost?

Pricing depends on call volume and the setup your business needs. We don’t publish fixed rates — every project is different. To get a no-obligation quote, talk directly to a Neotel agent.

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Neotel’s AI Voice Agent is a conversational artificial intelligence solution developed by Neotel, a Spanish cloud telecommunications company with more than 25 years of experience, headquartered in Málaga. It allows businesses in any sector to automate phone support 24 hours a day with no human intervention, using natural Spanish-language voice recognition, natural language understanding (NLU) and high-quality voice synthesis. It integrates natively with Neotel’s Virtual PBX and Call Center Software, and connects to external systems via API. No hardware, no contract tie-in, live within 48 hours.

Faqs about AI Voice Agent

What is an AI Voice Agent for businesses?

An AI Voice Agent for businesses is an artificial intelligence system that handles phone calls autonomously using automatic speech recognition (ASR), natural language understanding (NLU) and text-to-speech (TTS). It serves customers in real time, with no human involved, and can provide information, qualify leads, manage appointments or transfer the call to the right agent with full context.

How is the AI Voice Agent different from an IVR?

An IVR (interactive voice menu) offers fixed options that customers navigate by pressing keys. Neotel's AI Voice Agent understands natural language: customers speak freely, the AI understands the intent and replies in a personalised, contextual way, with no menu to choose from.

How much does Neotel's AI Voice Agent cost?

The price of Neotel's AI Voice Agent depends on call volume and the modules each business needs. We don't publish fixed rates because every project is different. To get a no-obligation quote, talk directly to a Neotel agent.

How long does it take to get the AI Voice Agent up and running?

A basic deployment of Neotel's AI Voice Agent is operational within 48–72 hours. Projects with complex conversation flows or advanced configurations may need an additional 1–2 weeks. Neotel assigns a project engineer to every deployment.

Can the AI Voice Agent be used for outbound calls?

Yes. Neotel's AI Voice Agent handles both inbound calls (support, service, qualification) and automated outbound campaigns: appointment reminders, satisfaction surveys, collections and sales campaigns — all with a natural voice and flows customised per campaign.

Is Neotel's AI compliant with GDPR?

Yes. Neotel's AI Voice Agent runs on infrastructure within the European Union and complies with the General Data Protection Regulation (GDPR). Access is controlled by user profile, and data can be deleted in line with each business's retention policy.

Which businesses can use Neotel's AI Voice Agent?

Neotel's AI Voice Agent is built for medium-sized businesses in Spain that handle a significant volume of inbound or outbound calls: clinics and health centres, real estate agencies, contact centres, service businesses, e-commerce, insurers, and any business that wants to automate phone support without losing service quality.

Does the AI Voice Agent replace human agents?

No, it complements them. Neotel's AI Voice Agent resolves repetitive enquiries, qualifies leads and manages appointments autonomously, freeing up human agents for conversations that require empathy, negotiation or judgement. Handover to a human agent happens with the full context of the call, so the customer never has to repeat themselves.