AI Voice Agent for Business: Answer, Transfer and Manage Your Calls with AI
AI voice agent and AI receptionist that answers, transfers and manages your business calls 24/7, with AI-powered IVR and appointment booking. Try it live
✓ Available 24/7
✓ No code required
✓ No contract tie-in
No installation. No hardware. Up and running in 48–72 hours.
Try It Now:
Talk to the Agent Just Like One of Your Customers Would
This is a demo. Your company’s agent is set up with your information, your tone and your processes.
Choose a type of business and talk to the agent the way one of your customers would: ask for an appointment and see how it books it, ask about a price or say you have an urgent issue. This is how it would answer the calls of your business.
Lucía · Example Dental Clinic
Press the button and talk to the agent
or call +34 933 937 120 from your mobileYou need to allow microphone access. This is a demonstration: the conversation is processed in accordance with our Privacy Policy.
Done, Ana: your appointment is booked for Thursday at 5:00 pm. Is there anything else I can help you with?
Four Functions of the Neotel AI Voice Agent
The Neotel AI Voice Agent is not an IVR with menus. It is conversational AI that understands what each caller says and acts on its own. These are its four main functions, all available on their own or combined.
1. Smart Receptionist and AI-Powered IVR
Transfers calls by name, department or extension, with no keypad menus.
→ Transfer by name, department, or extension number
→ Works outside of business hours: captures the message and sends it via email
→ Native integration with the Neotel Virtual PBX
→ Ideal for: any company with multiple departments or extensions
The most requested feature. When someone calls and says, “I’d like to speak with Alejandra in administration” or “extension 105,” the agent understands and transfers the call directly, without the customer needing to press any buttons. It also works when the company is unavailable: it takes a message and sends a transcript via email, along with the caller’s phone number.
2. AI Sales Agent
Explains your offer, answers questions and qualifies leads.
→ Provides information on products, rates, and terms using a natural-sounding voice
→ Collects data from the other party and sends it automatically
→ Transfer to the sales team only when there is a real opportunity
→ Connection with your management system: case-by-case feasibility study
→ Ideal for: real estate agencies, insurance companies, distributors, professional services
The agent has an in-depth understanding of the company’s products and services. They answer questions naturally, collect the other party’s details, and either send them via email or enter them into the management system. When a qualified lead is identified, the agent transfers the interaction to a human sales representative, providing the full context of the conversation.
3. Appointment Booking
Books appointments during the call.
→ Book, modify, and cancel appointments during the call
→ Check availability in real time: integration with Google Calendar or Microsoft Calendar
→ Automatic email confirmation upon completion
→ Ideal for: clinics, aesthetic centers, consultancies, auto repair shops, technical services
The agent checks real-time availability and books the appointment during the call itself, at any time of day. A confirmation is sent automatically via email or SMS. There is no need for anyone on your team to be available.
4. Process Automation
Checks your systems and acts on them.
→ Identify the customer and check your system in real time
→ Log incidents, update statuses, or execute configured actions
→ Integration with ERP, CRM, or internal applications: project-specific feasibility study
→ Ideal for: e-commerce, utility companies, administrative service firms, and businesses with an active customer base
When a customer calls to check the status of an order, confirm an invoice, or report an issue, the agent can identify them, consult the relevant application, and provide a response based on real-time information. The agent can also log issues, update statuses, or perform other defined actions. This functionality is custom-designed to align with each company’s specific processes.
The AI Voice Agent works natively with Neotel’s Virtual PBX and Call Center software, and it can be connected to the CRM or ERP system your company already uses through a custom integration, subject to technical feasibility.
Speak with a Neotel specialist – no obligation, in less than 24 hours.
Which of these solutions does your business need?
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How does the AI Voice Agent work?
1. Receives the call
It picks up instantly on your business number. No waiting. 24 hours a day.
2. Understands the customer
Its natural language understanding (NLU) engine detects intent in natural Spanish, including regional accents.
3. Replies in a natural voice
High-quality speech synthesis, with a natural, friendly voice.
4. Acts or transfers
It books the appointment, checks the system, records the data or transfers the call with full context.
Need to automate processes beyond calls, such as leads, tickets or quotes?
What's the Difference With an IVR?
Features
Traditional IVR
Neotel AI Voice Agent
Understanding
Fixed options (keypad)
Natural language (NLU)
Context awareness
None
Set up — remembers the context of the conversation
Availability
24h (rigid)
24/7, flexible, and adaptable to each company’s processes
Outcome for the customer
Navigates a menu
Speak naturally and get an immediate response or action.
SECTORS
An AI Voice Agent for Every Type of Business
The agent is set up with your company’s information, tone and processes. These are the sectors that benefit most today from automating their calls with AI:
Banking & Insurance
Balance enquiries, policy status, first-level claims, data collection.
Healthcare & Clinics
Appointments, reminders, urgent-call triage, opening hours and service information.
Retail & E-Commerce
order status, returns, issue resolution
Real Estate
Buyer qualification, viewing bookings, property information.
Contact Centres
Call overflow, outbound campaigns, first-level support.
Your Business's Best Ally
Automate repetitive, time-consuming tasks and stay in control of everything happening in your business. Transcripts, evaluations and live customer interactions.
AI Voice Agent Use Cases
- 24/7 customer service with no night-shift staffing cost
- Automatic lead qualification before handing off to sales
- Appointment management for clinics, service businesses and consultancies
- First-line technical support (IT, insurance, utilities)
- Outbound campaigns: reminders, collections, renewals
Results Businesses Achieve
Cost per call handled
100% of Calls Answered Instantly — No queues and no missed calls, at any hour.
Autonomous resolution rate
24/7 With No Night Shifts — The agent works nights, weekends and public holidays.
Calls answered with no wait
Transfers With Full Context — The caller never has to repeat anything.
Scales With Your Peaks
Scales With Your Peaks — More calls at once, with no change to your infrastructure.
Natively Integrated With Your PBX and Call Centre
The AI Voice Agent works natively with Neotel’s Virtual PBX and Call Center Software. It receives and manages calls directly through your business number, with no external connectors or extra setup.
Neotel Virtual PBX
Full native integration with Neotel’s Virtual PBX. The AI Voice Agent receives and manages calls directly through your business number. → link to /en/virtual-pbx/ (pendiente de traducir)
Neotel Call Center Software
Native integration with Neotel’s Call Center Software. Data from every call handled by the AI Voice Agent is centralised in the agent panel. → link to /en/call-center-software/ (pendiente de traducir)
How Much Does the AI Voice Agent Cost?
Pricing depends on call volume and the setup your business needs. We don’t publish fixed rates — every project is different. To get a no-obligation quote, talk directly to a Neotel agent.
You May Also Be Interested In
AI Call Transcription & Evaluation: turns your calls into text and automatically measures the quality of every conversation your team has.
Neotel’s AI Voice Agent, also known as an AI receptionist, AI virtual receptionist, AI-powered IVR, conversational IVR or voicebot, is a conversational AI solution developed by Neotel, a Spanish cloud telecommunications company with more than 25 years of experience, headquartered in Málaga. It answers a company’s calls 24 hours a day: it understands what each caller says in natural Spanish, replies in a natural voice, transfers the call to the right person or department, books appointments, qualifies leads and emails the transcript of every conversation. It works natively with the Neotel Virtual PBX and Call Centre Software and can connect to the company’s CRM or ERP through a custom integration. No hardware, no lock-in contract and up and running in 48–72 hours.
FAQs
Faqs about AI Voice Agent
What is an AI Voice Agent for businesses?
An AI Voice Agent for businesses is an artificial intelligence system that handles phone calls autonomously using automatic speech recognition (ASR), natural language understanding (NLU) and text-to-speech (TTS). It serves customers in real time, with no human involved, and can provide information, qualify leads, manage appointments or transfer the call to the right agent with full context.
How is the AI Voice Agent different from an IVR?
An IVR (interactive voice menu) offers fixed options that customers navigate by pressing keys. Neotel's AI Voice Agent understands natural language: customers speak freely, the AI understands the intent and replies in a personalised, contextual way, with no menu to choose from.
How much does Neotel's AI Voice Agent cost?
The price of Neotel's AI Voice Agent depends on call volume and the modules each business needs. We don't publish fixed rates because every project is different. To get a no-obligation quote, talk directly to a Neotel agent.
How long does it take to get the AI Voice Agent up and running?
A basic deployment of Neotel's AI Voice Agent is operational within 48–72 hours. Projects with complex conversation flows or advanced configurations may need an additional 1–2 weeks. Neotel assigns a project engineer to every deployment.
Can the AI Voice Agent be used for outbound calls?
Yes. Neotel's AI Voice Agent handles both inbound calls (support, service, qualification) and automated outbound campaigns: appointment reminders, satisfaction surveys, collections and sales campaigns — all with a natural voice and flows customised per campaign.
Is Neotel's AI compliant with GDPR?
Yes. Neotel's AI Voice Agent runs on infrastructure within the European Union and complies with the General Data Protection Regulation (GDPR). Access is controlled by user profile, and data can be deleted in line with each business's retention policy.
Which businesses can use Neotel's AI Voice Agent?
Neotel's AI Voice Agent is built for medium-sized businesses in Spain that handle a significant volume of inbound or outbound calls: clinics and health centres, real estate agencies, contact centres, service businesses, e-commerce, insurers, and any business that wants to automate phone support without losing service quality.
Does the AI Voice Agent replace human agents?
No, it complements them. Neotel's AI Voice Agent resolves repetitive enquiries, qualifies leads and manages appointments autonomously, freeing up human agents for conversations that require empathy, negotiation or judgement. Handover to a human agent happens with the full context of the call, so the customer never has to repeat themselves.
