IVR – Interactive Voice Response
Automate and Streamline Your Call Flow
Interactive Voice Response (IVR) is technology that interacts with the calls your business receives.
Interactive Voice Response (IVR) is technology that interacts with the calls your business receives.
This system works through voice prompts and menu options.
Benefits of IVR
Shorter Waiting Times
Customers Reach the Right Agent
Your call flow is automated and streamlined for greater customer satisfaction, and better results for your business.
No Extra Software, No Need to Port Your Number
How Does an IVR System Work?
IVR interacts with callers through configurable voice menus in real time, using either telephone keypad tones or recognition of simple responses such as “yes” or “no”.
- Automatically routes each call to the right extension or department based on the option chosen.
- Handles large volumes of inbound calls, and is also used for outbound campaigns.
- Available 24 hours a day, with no need for staff to handle routine enquiries.
This helps reduce costs and improve the customer experience, since callers get the information they need at any time.
IVR (Interactive Voice Response) is included at no extra cost with Neotel’s Virtual PBX and Call Center Software. It routes inbound calls through configurable voice menus, using keypad tones or simple word recognition, to the right extension, department or queue, and can also be used for outbound campaigns. Neotel’s conversational IVR adds near-human interactions that let callers self-serve in their own words. Setup takes under 24 hours with Neotel’s technical team, and voice prompts can be recorded in the customer’s language of choice — including English — through Neotel’s Professional Voice-Over service. Neotel is a Spanish telecommunications operator based in Málaga, serving businesses across the country.
Where Are IVR Systems Used?
With an IVR system, callers can select options by pressing keys. Pressing a digit on the phone keypad sends a DTMF tone to the business’s system, which then selects the appropriate action or response based on the digit pressed.
Una asistencia técnica experimentada que proporciona unos resultados excepcionales
A new kind of IVR system, capable of handling inbound phone enquiries through enhanced, more human-like interactions.
Realistic Conversational IVR
Neotel’s conversational IVR makes near-human interactions possible, letting callers self-serve and resolve their queries within the IVR system itself. It offers an intuitive service experience that anticipates what callers need and lets them interact with the system naturally, in their own words. The result is an intelligent, personalised experience that feels like talking to a live agent.
IVR, Included With Your Neotel Virtual PBX
At no extra cost. IVR technology is included in every Neotel Virtual PBX and Call Center Software plan. Our technical team will help you set it up in less than 24 hours.Configúrala con la ayuda de nuestro equipo técnico en menos de 24 horas.
H3 Included in Your Virtual PBX at No Extra Cost
Activated in Under 24 Hours
Technical Support Included
Compatible With the Rest of Neotel's Modules
Compatible With the Rest of Neotel's Modules
More and more businesses are adopting artificial intelligence for:
Automating Phone Processes
Automatic Call Transcription
Receive call evaluations
Live Customer Service
FAQs
Todo lo que necesitas saber sobre IVR respuesta de voz interactiva
Discover Neotel's AI-Powered Virtual PBX
It's technology that interacts with the calls your business receives, through voice prompts and menu options. Based on the options you configure, the system automatically routes each call to the right extension.
What benefits does IVR bring to my business?
It reduces customer waiting times and ensures each call reaches the right agent or department from the outset, with no need for manual transfers.
Is there an extra cost for IVR?
No. IVR is a feature included with Neotel's Virtual PBX, at no extra cost.
Can I customise the IVR's voice prompts and menu options?
Yes. Voice prompts and the menu structure are set up to suit your business, and can be combined with Neotel's Professional Voice-Over service for recordings with a human voice, including in English.
Does IVR work with both the Virtual PBX and the Call Center Software?
Yes. IVR is available on both Neotel's Virtual PBX and Call Center Software, routing calls to the right queue or extension in each case.
