WhatsApp Business Integration
Connect With Your Customers Where They Already Are: On WhatsApp
Premium Module for Neotel’s Virtual PBX. From €50/month* for 5 Seats.
WhatsApp Business integration with Neotel’s Virtual PBX and Call Center Software lets you manage calls and messages from a single platform, without losing professionalism or control.
*Price shown does not include VAT and is based on a monthly cost for up to 5 seats.
Why Is WhatsApp Business Already an Essential Channel for Your Business?
Your Customers Would Rather Message Than Call
Most B2B customers would rather sort something out by message than wait on the phone. Being available on WhatsApp Business is no longer a nice-to-have: it is the contact channel your customers expect to find.
Real-Time Conversations, With Nothing Lost Along the Way
Unlike email, WhatsApp Business allows direct, fluid communication. The customer writes, and your team replies from the same panel they already use to manage calls.
Share Documents, Images and Locations Without Leaving the Channel
WhatsApp Business lets you exchange files, photos or locations in seconds, speeding up issue resolution and sales processes.
The integration turns WhatsApp Business into a service channel with the same level of control and professionalism as a phone call, within Neotel's Call Center Software and Virtual PBX.
Professional WhatsApp Business Management With Call Centre Features
Configurable welcome messages and out-of-hours notices
Automatic attendant (IVR) also applied to the WhatsApp Business channel.
Message management through waiting queues ordered by priority or agent.
Transfer of WhatsApp conversations between agents, just like a call.
Real-time monitoring of conversation status for supervisors.
Reports and statistics on WhatsApp Business service for data-driven decisions.
How WhatsApp Business Integration Improves Your Business's Day-to-Day
WhatsApp Business as an Alternative to Waiting on the Phone
When no agents are available, the system can automatically offer the customer the option to continue the conversation on WhatsApp Business instead of staying on hold. The result: fewer abandoned calls and a team under less pressure during demand peaks.
Move From a Call to WhatsApp With No Need to Hang Up or Repeat Yourself
If the customer needs to send a document or photo during the call, the agent can move the conversation to WhatsApp Business with a quick-dial code. The customer receives the message instantly and the interaction continues with no interruptions.
WhatsApp Business Button on Your Website
Add a WhatsApp Business button to your website so customers can choose how they want to contact you: call, form or WhatsApp Business, always under the control of your virtual PBX.
Why Choose Neotel to Integrate WhatsApp Business Into Your Business
- Professional, omnichannel service: calls and WhatsApp Business messages managed from the same platform.
- Expert guidance: Neotel’s team handles the sign-up and Meta verification process from start to finish.
- Native integration: the module works within the Neotel ecosystem, with no dependence on external platforms.
- Fast setup: guided implementation, with no technical hassle for your team.
Whatsapp Business
FAQs
All what you need to know
What do I need to integrate WhatsApp Business with my virtual PBX?
You need Neotel’s virtual PBX and a WhatsApp Business account verified with Meta. Neotel’s team handles the entire sign-up, verification and configuration process so the channel is up and running without your business having to manage the technical side.
Can I manage calls and WhatsApp messages from the same panel?
Yes. The integration adds WhatsApp as another channel within the same Neotel virtual PBX and Call Center Software platform, so agents handle calls and WhatsApp conversations from a single interface, with no need to switch between apps.
Can calls be redirected to WhatsApp when no agents are available?
Yes. When all agents are busy or outside working hours, the system can offer the customer the option to continue on WhatsApp instead of waiting in a queue, reducing call abandonment and improving the customer experience.
Is it possible to move an ongoing call to a WhatsApp conversation?
Yes. Using a quick-dial code during the call, the agent can transfer the conversation to WhatsApp so the customer can send documents, images or locations with no need to hang up and call back.
Does the integration include an automatic attendant (IVR) and waiting queues for WhatsApp?
Yes. WhatsApp messages can be managed with welcome messages, out-of-hours notices, IVR and waiting queues, just like phone calls, keeping the same level of professionalism on both channels.
Can supervisors monitor WhatsApp conversations in real time?
Yes. Coordinators and supervisors have real-time monitoring tools and reports to assess the service provided over WhatsApp, just as they do with calls managed in the Call Center Software.
Can I add a WhatsApp button to my website?
Yes. The integration lets you add a WhatsApp button to your website so customers can start a conversation directly, adding this channel alongside phone calls and the contact form.
Does this integration work with both Neotel's Virtual PBX and Call Center Software?
Yes. The WhatsApp Business integration module is compatible with both Neotel's Virtual PBX and Call Center Software, adapting to the communication channel your business already uses.
Integrate WhatsApp With Neotel's Virtual PBX and Boost Your Customer Service
Build Loyalty With Your Customers
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