AI Process Automation for Businesses
Start with calls: an AI agent answers your customers 24 hours a day, books their appointments, passes urgent matters to your team and emails you every contact. Then add automation for leads, tickets and quotes. From €0 setup and no minimum contract term.
Talk to an Example AI Agent Now
Choose a type of business and talk to the agent the way one of your customers would: ask for an appointment and see how it books it, ask about a price or say you have an urgent issue. This is how it would answer the calls of your business.
Lucía · Example Dental Clinic
Press the button and talk to the agent
or call +34 933 937 120 from your mobileYou need to allow microphone access. This is a demonstration: the conversation is processed in accordance with our Privacy Policy.
The clinic receives the full transcript by email, with the caller's number.
How Much Are the Calls You Do Not Answer Costing You?
How Much Are the Calls You Do Not Answer Costing You?
Estimate based on 22 working days a month and 2 minutes per call, at the €0.15/min of the Receptionist Agent level.
How Your AI Agent Works, Step by Step
Answers Instantly
It picks up every call within seconds, including out of hours, at weekends and when all your lines are busy.
Talks, Books and Resolves
It understands what each customer needs, answers their questions, checks your calendar and offers an appointment in an available slot and, if needed, puts them through to the right person or department.
Leaves Everything in Writing
Appointments are added to your calendar and you receive by email the transcript of every conversation with the caller's number, without anyone on your team having to take notes.
AI Call and Sales Automation: Choose Your Level
From call reception and appointment management to automatic quote generation: choose the level of automation your business needs today, and move up a level when you need to. Each level includes everything in the one before. It runs on the same technology as our AI Voice Agent.
Channel: Phone or Web Widget
All 3 levels run on your Neotel phone line. They can also be activated, as an option, as a chat widget on your website; in that case, without the functions for transferring calls by phone to extensions or departments.
Receptionist Agent
Includes:
- Answers inbound calls 24 hours a day
- Transfers to people or departments by extension or name
- Transcript of every conversation by email, with the caller's number
Context-Aware Agent
Everything in the Receptionist Agent, and also:
- Full information on your products and services
- Complete data capture and delivery by email
- Neotel calendar integration via Google
Complete Agent
Everything in the Context-Aware Agent, and also:
- Outbound calls with AI
- CRM/ERP interconnection + 1 interaction included (example: booking appointments)
- Quote creation and sending by email or CRM
See the full feature comparison
| What each level includes | |Receptionist Agent | |Context-Aware Agent | |Complete Agent |
|---|---|---|---|
| AI inbound calls | |||
| 24/7 receptionist | |||
| Transfers calls to people or departments, by extension or name | |||
| Conversation transcript sent by email with the caller's number | |||
| Neotel calendar integration via Google | |||
| | | – | ||
| | | – | ||
| | | – | | | –|
| Interconexión con CRM/ERP + 1 interacción incluida (ejemplo: agendar citas) | – | – | |
| | | – | | | –|
An AI Agent for Every Type of Business
We configure it with the information, opening hours, calendar and tone of your company. These are some examples; you can listen to each one in the demo.
AI Receptionist for Clinics
Books appointments, confirms times and refers urgent cases straight away, without overwhelming reception.
Listen to an example →AI Receptionist for Insurance Brokers
Takes claims reports at any hour, answers queries about policies and books an appointment or puts the call through to the right adviser.
Listen to an example →AI Receptionist for Estate Agencies
Handles enquiries about each property, filters by budget and area and books the viewings.
Listen to an example →AI Receptionist for Garages
Books the appointment for a service or repair, gives opening hours and takes the vehicle details.
Listen to an example →AI Receptionist for Accountancy and Administrative Firms
Answers frequent questions, explains deadlines and documentation and books the appointment with the adviser.
Listen to an example →AI Agent Versus Traditional Phone Answering
| Neotel AI agent | | Traditional answering | |
|---|---|---|
| Hours | |24 hours a day, 365 days a year | |Office hours |
| Holidays, sick leave and call peaks | |Always available | |Have to be covered |
| Record of every call | |Transcript by email with the caller's number | |Depends on who answers |
| Appointments and management system | |Books appointments during the call and connects, tailored to your needs, with your CRM or ERP | |Appointments and data noted by hand, only during office hours |
| Cost | |From €0/month + €0.15/min | |Fixed cost, whether or not the hours are used |
| When a person is needed | |Transfers the call to your team | |— |
The AI does not replace your team: it takes care of the repetitive work and hands over to a person when the situation requires it.
Other Automations You Can Activate
In addition to the call and sales automation above, these are other automations you can activate in the management and quality side of your business. They are representative examples, not a closed list: at Neotel we automate to measure, according to the needs of each company, with these and many other possible automations.
Sales and Administrative Management
Every contact that arrives by call, WhatsApp, chat or form is logged on its own as a lead in your CRM or management system, with the key data already extracted.
Customer issues, received through any channel, are logged and sent automatically to your management system, classified and ready to resolve.
If a lead or a quote goes unanswered, the AI re-engages it automatically by call, WhatsApp or email, so your team does not have to remember to do it.
Quality and Business Intelligence
Every call or chat is transcribed and summarised on its own, and the summary is filed on the customer record in your CRM or management system, with nobody having to write notes.
After every interaction, the AI sends a satisfaction survey and alerts your team if it detects a negative response, so that you can act in time.
If the AI detects urgency or dissatisfaction during a conversation, it escalates immediately to a member of your team: the AI answers, but it is never left on its own if the situation requires it.
Neotel 2000 is a Spanish cloud telecommunications company, based in Málaga, that offers AI process automation for businesses, starting with calls: AI agents that answer calls 24 hours a day, book appointments, transfer to a person when needed and record every contact, plus automation of leads, tickets, quotes and customer service on its own Virtual PBX and Call Center Software. AI call and sales automation is offered in 3 cumulative levels, Receptionist Agent, Context-Aware Agent and Complete Agent, with public prices from €0 setup and €0.15/min usage; appointment management with calendar integration is included from the first level.
Tell Us Which Calls You Want to Automate
Leave us your details and a Neotel specialist will propose the right level and show you the agent answering calls and booking appointments with your company's information.
Privacy Policy. BASIC INFORMATION ON DATA PROTECTION: Data controller: NEOTEL 2000, S.L, with NIF: B52009743 and address at C/ Fiscal Luis Portero García, nº3, Portal 7, Oficina 1-1A, 29010 Málaga. Purpose of processing: manage and process your contact request and information about our services. Conservation period: The personal data provided will be kept for the time necessary to fulfill the purpose for which it was collected and to determine the possible legal responsibilities derived from the treatment. Rights of interested parties: you may exercise the rights of access, opposition, rectification, cancellation or suspension, portability, automated decisions, as well as revoke the consent granted, by directing your request to the Data Controller at the address: dpd@neotel2000.com. You can expand the information in the Privacy Policy link enabled.
Frequently Asked Questions
What is AI process automation for businesses?
It is the use of artificial intelligence for communication and management tasks that are still done by hand today, such as answering calls, booking appointments, explaining products, logging leads, opening tickets or preparing quotes, so that they are resolved on their own, with no manual intervention. At Neotel it is offered as independent automations that are activated and combined according to the needs of each company.
Can I try the AI agent before signing up?
Yes. On this page you can talk to an example agent by choosing a type of business, from your browser or by calling +34 933 937 120. Afterwards, the Neotel team prepares your agent with the real information of your company so that you can see it working before it is activated.
Can the AI agent book appointments?
Yes, with the Complete Agent level. The agent books the appointment during the call itself, at any time of day, as one of its interactions with your CRM, ERP or calendar: the level includes 1 interaction and you can add more on quotation. All three levels include Neotel calendar integration via Google, and on all of them you receive by email the transcript of the conversation with the number of the caller. You can check it in the demo on this page: choose a business and ask for an appointment.
Yes, with the Complete Agent level. The agent books the appointment during the call itself, at any time of day, as one of its interactions with your CRM, ERP or calendar: the level includes 1 interaction and you can add more on quotation. All three levels include Neotel calendar integration via Google, and on all of them you receive by email the transcript of the conversation with the number of the caller. You can check it in the demo on this page: choose a business and ask for an appointment.
It speaks with a natural voice in Spanish, understands full sentences and holds a fluent conversation, with no keypad menus. It introduces itself with the name you choose and in the tone of your brand, and you can listen to it in the demo on this page.
Do I have to sign up for all the automations at once?
No. They are independent automations: you start with the one that solves the process that costs you the most time today and add more when you need to, with no closed projects and no compulsory minimum term for any automation.
What happens if the agent does not know the answer or the customer wants to speak to a person?
It transfers the call to the person or department you specify, by extension or by name. If nobody is available, it takes a note and emails you the transcript so that you can return the call. The AI does not replace your team: it takes care of the repetitive work and hands over to a person when needed.
Do these automations integrate with my CRM or management system?
In most cases, yes, through an automatic connection with your CRM or management system. It is not a universal integration guaranteed with every system: each case is studied with the Neotel technical team before it is activated.
Do I already need a Neotel Virtual PBX or Call Center Software to activate these automations?
These automations are activated on your Neotel communications platform, the Virtual PBX or the Call Center Software, which acts as the technical base. If you do not have one yet, the Neotel team will tell you what you need before activating them.
What about the data protection of my customers in these automations?
Data is managed in accordance with the GDPR, with the same security standards and hosting in Europe as the rest of Neotel services. The processing for each automation is adjusted to the regulations that apply to the data it handles.
What are the AI call and sales automation levels and how do they differ?
Neotel offers 3 levels of call automation, each with all the functions of the previous one plus new ones: Receptionist Agent (24/7 call reception, transfer to your team, transcript by email and Neotel calendar integration via Google, with no fixed cost), Context-Aware Agent (adds information on products and data capture) and Complete Agent (adds outbound calls, connection with your CRM/ERP for actions such as booking appointments, quote generation and integration with WhatsApp, Telegram, Instagram or Facebook). You can start at the level you need and move up whenever you want. To find out more about the voice technology it runs on, visit the AI Voice Agent page.
How much does this AI call and sales automation cost, and what does it mean that interactions are on quotation?
The Receptionist Agent level has no fixed cost, with a €0 setup fee and €0 per month. The Context-Aware Agent and Complete Agent levels have an indicative setup fee and monthly price that is agreed with a Neotel agent according to your needs. All 3 levels cost €0.15 per minute of conversation. The Complete Agent level includes 1 interaction with your CRM/ERP, for example booking appointments; if your company needs more, more than 2,000 additional interactions are available on quotation.
