General Conditions of Use of Neotel Applications
Last updated: 19 October 2026
1. Who we are
These conditions are issued by NEOTEL 2000, S.L., Tax ID (CIF) B52009743, with registered address at C/ Fiscal Luis Portero García, 3 – P-7, Office 1-1º, 29010 Málaga (Spain), registered in the Mercantile Registry of Málaga, Volume 3890, Folio 95, Page M-79620 (“Neotel”).
2. Scope
These General Conditions govern the use of Neotel’s web applications:
- Nea, the web panel of Neotel’s virtual PBX, available at each client’s address (client.neotel2000.com), including its installable mobile version.
- pbx.neotel2000.com, Neotel’s client access panel.
The applications are provided to companies that have contracted Neotel’s services (“the Client”) and to the people the Client authorises to use them (“Users”). The service contract signed between Neotel and the Client, and the Rates and Conditions, prevail over these General Conditions in case of conflict.
By accessing the applications, Users accept these General Conditions.
3. Access and user accounts
Access is available only while the Client has an active contract with Neotel.
The Client’s administrators create user accounts and assign each user a role, which determines what that user can see and do.
Users must keep their credentials confidential and must not share their account. Where two-factor authentication is enabled, it must not be bypassed.
The Client is responsible for the activity carried out with its users’ accounts and must inform Neotel without delay of any unauthorised use.
4. Acceptable use
Users must use the applications lawfully and in accordance with these conditions. In particular, they must not:
- make calls or send messages in breach of telecommunications, consumer protection or data protection regulations, including the rules on commercial calls and exclusion lists;
- use the applications for fraud, harassment or any unlawful purpose;
- attempt to access other clients’ data, test or bypass security measures, or overload the service;
- copy, modify, decompile or reverse engineer the applications, except where permitted by law.
5. Client data
The Client keeps ownership of the data it enters in or generates with the applications: contacts, calendars, call recordings, transcriptions, messages and configurations.
For this data, the Client acts as data controller and Neotel as data processor, under the terms of the service contract.
The Client is responsible for having a lawful basis for the data it processes. It must inform the people it calls or who call it about call recording and the use of artificial intelligence, as required by law.
6. Artificial intelligence features
The applications include optional AI features, such as voice assistants, transcription and call evaluation.
AI outputs may contain errors. The Client should review them before relying on them for important decisions.
The Client decides which features to enable and how to configure them, and is responsible for informing callers when they are speaking with an AI assistant, as required by applicable law.
7. Connection with third-party services
Users can optionally connect the applications to third-party services such as Google (Contacts and Calendar), Microsoft 365 or WhatsApp.
Each connection requires the user’s express authorisation on the third-party service and can be removed at any time with the “Disconnect” button or from the third-party service.
Synchronisation works in both directions. Changes and deletions made in the applications are also made in the connected account, and vice versa.
Use of these services is also subject to their own terms. Neotel is not responsible for their availability or changes.
Neotel uses data obtained from Google only as described in its Privacy Policy. This use complies with the Google API Services User Data Policy, including the Limited Use requirements.
8. Availability and support
Neotel works to keep the applications available and secure, but cannot guarantee uninterrupted operation. Service levels, support channels and maintenance windows are those set out in the service contract. Where reasonably possible, Neotel will give prior notice of planned interruptions.
9. Intellectual property
The applications, their software, design and trademarks belong to Neotel or its licensors. During the contract, Neotel grants the Client and its Users a limited, non-exclusive and non-transferable right to use the applications for the Client’s internal business purposes. No other rights are granted.
10. Liability
Neotel’s liability is governed by the service contract. Neotel is not liable for damage caused by misuse of the applications, by breach of these conditions, by third-party services, or by the content the Client enters or generates. Nothing in these conditions limits liability that cannot be limited by law.
11. Suspension and termination
Neotel may suspend access to an account or to the applications in case of breach of these conditions, security risk or legal requirement, informing the Client where possible. When the contract ends, access ends. The Client’s data is returned or deleted as set out in the service contract and the Privacy Policy.
12. Changes to these conditions
Neotel may update these General Conditions. The current version is always published on this page with its date. Material changes will be notified to Clients in advance.
13. Privacy
Personal data is processed as described in the Privacy Policy. You can contact our Data Protection Officer at dpd@neotel2000.com.
14. Governing law and jurisdiction
These General Conditions are governed by Spanish law. Any dispute shall be submitted to the Courts and Tribunals of Málaga, unless the law establishes a different mandatory jurisdiction.
15. Contact
NEOTEL 2000, S.L. · +34 952 64 10 34 · Contact form
