Virtual PBX for Businesses: Cloud PBX with AI

15+ Features Included. No Hardware. Powered by Artificial Intelligence.

Neotel’s Virtual PBX is the most complete cloud business telephony solution on the Spanish market. It runs 100% from the cloud: no physical PBX hardware, no complex installations, no maintenance. From day one, your business gets 60-day call recording, smart IVR, a virtual receptionist, advanced statistics, native mobile integration and Artificial Intelligence modules.

4.8 based on 127 Google reviews.

From €6/month* per extension

Everything on a single platform, managed from an intuitive web panel.

*VAT not included.

Neotel 2000’s Virtual PBX — also known as an IP virtual PBX or cloud IP PBX — is a cloud PBX solution built for businesses in Spain that want to replace their physical PBX with a SaaS business telephony platform. Neotel, headquartered in Spain with more than 25 years of experience in B2B telecommunications, offers one of the most complete virtual PBX solutions on the Spanish market: 15+ features included, AI modules, 60-day call recording, IVR and advanced statistics. Plans from €6/month. Live within 24 hours, no hardware, no contract tie-in, with in-house technical support.

Built for SMEs and medium-sized businesses that need professional, scalable communication with the highest levels of availability. Compatible with any device: computer, smartphone or IP phone. Specialised technical support included.

Turns Every Call Into Actionable Information for Your Team

Flexible on hardware

Runs 100% from the cloud, from any device

Compatible with IP terminals, available to buy or rent…

Built-in AI

Compatible with available Artificial Intelligence modules

Every call, automatically analysed and documented…

Instant scalability

Add or remove extensions in minutes from the Neotel cloud PBX panel

Instant adaptation to activity spikes…

Specialised support

In-house technical team, 24/7, with a guaranteed SLA

In-house support, no middlemen…

No contract tie-in. Live within 24h. Support included.

Virtual PBX Features Included at No Extra Cost

With Neotel’s Virtual PBX, you don’t pay extra for essential add-ons. Every key feature for managing business communication is included in the base price. Below is the full list of modules available from day one.

Call Recorder

Automatic recording of all calls, kept for 60 days.

Quality control and GDPR compliance

Premium call recording also available.

Native Mobile Integration

Native iOS and Android app with your business number.

Answer calls from anywhere.

Telemarketing Surveys

Satisfaction surveys at the end of the call.

Measure NPS and service quality. Read more.

Call Monitoring

Real-time supervision of live calls.

Agent and quality control. Read more.

Call Statistics

Detailed statistics panel: inbound, outbound, times, etc.

Data-driven decision-making. Read more.

Caller ID

CLIP and display of the CRM contact name

Fast, personalised service.

IVR (Interactive Menu)

Configurable announcement tree and automatic call routing.

Reduces load on your human team. Read more.

Virtual Receptionist

Automatic 24/7 service outside business hours.

Zero missed calls.

MP3 Voicemail

Voicemail sent to email in MP3 format.

No message ever lost.

Call Queue

Queue with position announcement and estimated wait time.

Video calls built into your Virtual PBX, at no extra cost.

Video Conferencing

Video calls built into your Virtual PBX, at no extra cost.

Unlimited phone meetings. Read more.

Call Reports

Generación de informes periódicos exportables.

Reporting for management and teams.

Queue Monitoring

Real-time view of waiting queues.

Resource optimisation.

Call Forwarding & Transfer

Conditional forwarding: by schedule, by no-answer.

Total operational flexibility.

Custom Hold Music

Custom music on hold.

Corporate announcements and music on hold and transfer.

Reinforces brand image.

Extend Your PBX With Premium Modules

Beyond the included features, Neotel’s Virtual PBX has a modular architecture that lets you add advanced capabilities as each business needs them. Premium modules are contracted independently and activate with no service interruption.

How Does Neotel's Virtual PBX Work? Activation Process

STEP 1

Contracting and initial setup

You request a quote, choose the number of extensions and features your business needs, and our team configures your virtual PBX panel to your specifications.

STEP 2

Number porting or new numbers

If you already have phone numbers, we port them without your business missing a single day of calls. If you need new numbers (geographic, 900, or WebRTC), we set them up in parallel.

STEP 3

Training and service activation

We train your team to use the panel and mobile app, and activate the service. Most businesses are up and running within 24 hours of signing up.

Frequenly Asked Questions about Vitual PBX

What is a virtual PBX for businesses?

A virtual PBX for businesses is a cloud-hosted business telephony system that manages inbound and outbound calls with no physical hardware required. It lets you configure extensions, IVR, call recording, statistics and call forwarding from a web panel, accessible from any device and location.

How much does a virtual PBX cost in Spain?

The price of a virtual PBX in Spain varies by provider and number of extensions. Neotel's Virtual PBX has plans from €6/month per extension (VAT not included), with 15+ features included at no extra cost. No installation, no hardware and no contract tie-in.

Can I integrate the virtual PBX with my CRM?

No, it doesn't currently integrate with external CRMs — only with Neotel's own Call Center Software. We're working to offer compatibility with the leading CRMs on the market very soon. Integration lets you automatically identify the caller, log calls in the customer's history and launch calls directly from the CRM via click-to-call, streamlining the work of sales and service teams.

What's the difference between a virtual PBX and a physical PBX?

The main difference is that a virtual PBX doesn't require physical PBX hardware. It can run from any device or, if preferred, with dedicated IP terminals available to buy or rent. That's why this type of system is also called an IP virtual PBX: all communication travels as data over the internet instead of over a traditional phone line.

Does the virtual PBX include call recording?

Yes. Neotel's Virtual PBX includes call recording with 60-day retention at no extra cost. Recordings are accessible from the control panel and can be downloaded for auditing, quality control or regulatory compliance under GDPR.

Does the virtual PBX work on mobile?

Yes. Neotel offers native mobile integration with an iOS and Android app. You can make and receive calls with your business number from your smartphone, access the company directory, check statistics and transfer calls — with the same experience as an office extension.

Discover the benefits of Neotel's virtual PBX.

Contact a technician now.

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BASIC INFORMATION ON DATA PROTECTION: Data Controller: NEOTEL 2000, S.L., Tax ID (NIF): B52009743, registered at C/ Fiscal Luis Portero García, nº3, Portal 7, Office 1-1A, 29010 Málaga, Spain. Purpose of processing: to manage and process your enquiry about our services. Retention period: personal data is kept for as long as necessary to fulfil the purpose for which it was collected and to establish any legal liabilities arising from processing. Data subject rights: you may exercise your rights of access, objection, rectification, erasure, restriction, portability and rights related to automated decisions, and withdraw any consent given, by writing to the Data Controller at dpd@neotel2000.com. Further information is available in our Privacy Policy.