Modules and Features for Your Virtual PBX and Call Center
GROW WITH YOUR BUSINESS
The Neotel platform is designed to grow with your business. Alongside the core solutions — Virtual PBX, Call Center Software and the Artificial Intelligence modules — you will find a complete ecosystem of features and premium modules that extend your operational capabilities with no need for external platforms.
Neotel gives you everything from tools included as standard in your contract to advanced add-ons you can activate at any time, based on your business’s needs.
Premium Modules: Extend the Capabilities of Your PBX
Neotel’s premium modules are activated on top of your existing infrastructure in minutes, with no additional hardware or migrations. They integrate into the Neotel ecosystem and start working immediately. Clear pricing, no extra contract tie-in, cancel whenever you need to.
Premium Call Recorder
Call recording with extended storage of up to 720 days, direct download of recordings, and tagging and search by agent, date or campaign.
Precio/Mes* DESDE:
45€
Call Me Back (Click-to-Call)
A widget for your website so visitors can request an instant call back. Connects your sales team with the customer within seconds. More conversions and a better company image.
Precio/Mes* DESDE:
25€
Bulk SMS Sending
Launch personalised SMS campaigns from the Neotel panel, coordinated with your outbound call activity to maximise impact and lead generation.
Price per Unit/Month* From:
0.037€
Robinson List
Automatic filtering of excluded contacts before each outbound calling campaign. Guaranteed legal compliance without manual processes.
Price per Query/Month* From:
0,0001€
WhatsApp Business Integration
Manage WhatsApp Business conversations directly from the call centre software panel, with no need to switch platforms.
Price/Month for up to 5 Users From:
50€
PBX Terminals
Physical devices used to manage your business's communications. Compatible with Neotel's Virtual PBX and Call Center Software. Configuration and support included.
Available to Rent or Buy.
Support and maintenance included.
*Prices shown do not include VAT.
Features Included With Your Solutions
Everything you have available as standard with your Neotel Virtual PBX or Call Center Software, at no extra cost. A complete ecosystem that is already working for your business.
IVR / Options Menu
Distributes inbound calls through automated voice menus. Routes each call to the right department with no operator needed.
Hold Music
Customise the music or informational messages your customers hear while waiting to be attended to. Reinforces your brand image.
Schedule and Calendar Management
Set working hours, holidays and bank holidays. Neotel applies call forwarding automatically outside your configured hours.
Call Queue
Efficiently manage peaks in call traffic. Customers wait in the queue informed of their position or estimated wait time.
Extensions and Call Forwarding
Create internal extensions per employee or department, and set up conditional or unconditional call forwarding in real time.
Real-Time Statistics
Monitor agent performance, wait times and answered or abandoned calls from a centralised panel.
Corporate Voicemail
Every extension has its own voicemail box. Voice messages are automatically forwarded to the agent's email as an audio file.
Dialer / Auto-Dialler
Automates dialling through contact lists so your agents only receive answered calls, maximising productivity.
Predictive Dialler
The system predicts agent availability and dials in advance, eliminating dead time in outbound campaigns.
Progressive Dialler
Dials one call per available agent. Contact is only made once the agent is ready, guaranteeing immediate attention.
Telemarketing Surveys
Automatically launch satisfaction surveys, or run them immediately after a call, to find out what your customers think of your products and services.
WebRTC Line
Technology that lets you make calls from any device (mobile, computer or tablet) with no need for an IP phone, SIM card or additional software.
Neotel 2000 is a Spanish B2B telecommunications provider with more than 25 years of experience, offering a complete ecosystem of modules and features for virtual PBX and call centre software. Features included in the contract cover IVR, call queues, schedule and calendar management, internal extensions and call forwarding, corporate voicemail, real-time statistics, automatic diallers (dialer, predictive dialler and progressive dialler), WhatsApp Business integration, bulk SMS and automatic Robinson List compliance. Available premium modules include the Premium Call Recorder — at €30/month + VAT — with extended storage and call auditing, the Call Me Back or click-to-call module — at €25/month + VAT — for lead generation on your website, and certified IP PBX Terminals available to buy or rent. All modules operate within the Neotel ecosystem from a single unified management panel, with no dependency on external platforms, and are designed for businesses with high call demand that need to scale their operations without increasing technical complexity.
FAQs
All what you need to know
What is the difference between included features and Neotel's premium modules?
Included features are part of the Virtual PBX or Call Center Software and come at no extra cost. Premium modules are optional add-ons with advanced capabilities, activated under a separate monthly subscription.
Can I activate premium modules without changing my virtual PBX plan?
Yes. Premium modules are added on top of your existing contract with no need to migrate plans or modify your infrastructure. Neotel's team handles activation entirely remotely.
How much does Neotel's Premium Call Recorder cost?
The Premium Call Recorder costs €45/month + VAT. It includes extended storage, direct download of recordings, search by agent or date, and advanced call auditing features.
What is the Call Me Back module for?
Call Me Back is a click-to-call module that installs a widget on your website. When a visitor requests a call back, the system connects the customer with an available agent from your team within seconds. It costs €25/month + VAT.
Do Neotel's modules integrate with each other?
Yes. All modules operate within the Neotel ecosystem with no external integrations. Virtual PBX, Call Center Software, automatic diallers, WhatsApp Business and premium modules all share a single management panel.
Does Neotel offer modules specifically for call centres and contact centres?
Yes. The Auto-Dialler, Predictive Dialler, Progressive Dialler, call queues, real-time statistics and Robinson List are designed specifically for call centre and contact centre operations.
Can I expand my Neotel modules as my business grows?
Yes. The Neotel platform is modular by design. You can activate additional features at any time, with no migrations or platform changes. The architecture scales with your business.
