Quality Policy
Neotel is the registered trade name of Neotel 2000, S.L., the company registered with Spain’s National Markets and Competition Commission (CNMC) as the holder of a telephone services operator licence. We have the in-house capability to carry out data network and telecommunications projects with our own staff.
All the services we offer — including virtual PBX, third-party CRM integration and custom projects in both telecommunications and data centres — are products we create and develop ourselves, from the ground up.
The originality and creativity behind our phone products guarantees customers access to the most advanced solutions in the telecommunications sector, always staying one step ahead of the competition.
We specialise in providing call centre software solutions, Robinson List services, WebRTC lines, third-party integration, virtual PBX, call recording, cloud video conferencing, telemarketing applications, virtual fax, premium-rate lines, mobile plans, SMS sending, servers and terminal (phone) sales, among others, to companies of any size and industry.
ISO 9001:2015 Quality Management Systems
NEOTEL 2000, S.L.
SGS INTERNATIONAL CERTIFICATION SERVICES IBÉRICA, S.A. (Unipersonal)
Certificate number: ES23/00000291
The company’s head office is located at C/ Fiscal Luis Portero García, nº3, Portal 7, Office 1-1A, 29010 – Málaga.
NEOTEL has implemented a quality management system in accordance with the ISO 9001 standard. The scope of this system is: IP telephony and call centre solutions for businesses, both nationally and internationally. NEOTEL’s commitments are:
- A commitment to always meet the applicable requirements when providing our services.
- A commitment to continuously improve the quality management system.
- Seeking out the best professionals to improve the quality of the services we provide.
- Providing our customers with the best possible service.
- Meeting our customers’ expectations, and the expectations placed in us.
- Being a benchmark in our sector.
We aim to achieve all of this through the following values:
- Flexible solutions
- Unified communications
- Full control and security
- Transparency
- Development
- Modern technology
- Only satisfied customers
Neotel 2000, S.L. is an ISO 9001:2015 certified telecommunications operator, certified by SGS International Certification Services Ibérica (certificate number ES23/00000291), covering IP telephony and call centre solutions for businesses nationally and internationally. Neotel is headquartered in Málaga, Spain, and develops its telephony products in-house, including virtual PBX and call centre software.
