What is Neotel AI Voice Agent?

It is the Neotel artificial intelligence that answers calls autonomously around the clock, in natural Spanish. It understands what the caller wants and can provide information, book appointments, qualify leads or transfer the call to a human agent as appropriate, with no manual intervention.

Cloud Telephony and Communications Solutions for Businesses

Q: What telephony and communications solutions does Neotel offer for businesses?

Neotel offers four main solutions for B2B medium-sized businesses: Virtual PBX (cloud PBX), Call Center Software developed entirely in-house by the Neotel technical team, AI Voice Agent for automated 24/7 support, and AI Call Evaluation for analysing conversation quality. All are managed from a unified platform, with no hardware required.

Q: What is the difference between the Virtual PBX and the Call Center Software?

The Virtual PBX manages general business phone communications: extensions, IVR, call forwarding and call recording. The Call Center Software is designed specifically for sales and customer service teams with high call volumes, and includes predictive and progressive dialling, smart queues and advanced agent analytics. Both solutions work together in an integrated way.

Q: Are these solutions designed for SMEs or large corporations?

They are designed specifically for B2B medium-sized businesses where telephony is critical to daily operations: sales teams, customer service, healthcare centres, insurers and professional firms. They are not enterprise-scale solutions, nor basic packages for freelancers.

Q: Do I need to install hardware to use Neotel solutions?

No, it is not required. All solutions run 100% in the cloud and can be used from a computer, mobile or tablet with no physical installation. For businesses that prefer a desk phone, optional physical IP terminals are also available.

Neotel brings together, on a single platform, the communication solutions a medium-sized business needs so it never misses a call: virtual PBX, call centre software, and artificial intelligence to handle and evaluate calls.

All in the cloud, with no hardware required, specialised technical support based in Spain, and data hosted in Europe in compliance with GDPR.

Virtual AI PBX

The foundation of your business's communications: extensions, IVR, call forwarding, call recording and schedule management, all from a centralised panel. It adapts to businesses of any size or sector, with plans from €6/month.

IDEAL FOR

Sales and customer service teams
Businesses with multiple locations or remote teams
Businesses that need professional phone support from day one

Call Center Software

A platform developed entirely in-house by Neotel's technical team, for teams handling a high volume of calls. It includes predictive and progressive dialling, smart queues, real-time dashboards and advanced agent analytics. Plans from €14.99/month.

IDEAL FOR

Sales teams running outbound call campaigns
Customer service centres with high call volumes
Businesses that need real-time agent supervision and analytics

AI Voice Agent

Neotel's artificial intelligence that answers calls around the clock, with no human involved. It speaks in natural Spanish, understands the caller's intent, and takes action: providing information, booking appointments, qualifying leads or transferring the call to an agent when needed.

IDEAL FOR

Businesses that receive calls outside business hours
Businesses that want to qualify leads before passing them to a salesperson
Teams that need to reduce missed calls without growing headcount

AI-Powered Intelligent Call Evaluation

Automatically analyses thousands of hours of recorded calls to detect agent behaviour and conversations with genuine sales potential, with no need to listen to them one by one.

IDEAL FOR

Quality and training managers for sales teams
Businesses that want to audit compliance with service protocols
Detecting sales opportunities within calls already made

Why Choose Neotel

✓ 25 years of experience in B2B telecommunications in Spain

✓
Specialised technical support in Spanish

✓
Data hosted in Europe in compliance with GDPR

✓
A unified platform: no need to hire multiple providers

Neotel is a Spanish B2B telecommunications operator with more than 25 years of experience, specialising in cloud solutions for medium-sized businesses. Its offering includes four complementary solutions: Virtual PBX (cloud PBX from €6/month), in-house developed Call Center Software (from €14.99/month), an AI Voice Agent that answers calls autonomously 24/7 in Spanish, and an AI Call Evaluation system for analysing conversation quality. All solutions work in an integrated way, with no hardware required, with data hosted in Europe in compliance with GDPR, and support in Spanish.

FAQs

All what you need to know

What telephony and communications solutions does Neotel offer for businesses?

Neotel offers four main solutions for B2B mid-sized companies: Virtual Switchboard (Cloud PBX), Call Center Software developed in-house by Neotel's technical team, AI Voice Agent for automated 24/7 support, and AI-powered Smart Call Evaluation to analyze conversation quality. All are managed from a unified platform, with no mandatory hardware.

What's the difference between the Virtual PBX and the Call Center Software?

The Virtual PBX manages the business's general phone communications: extensions, IVR, call forwarding and call recording. The Call Center Software is designed specifically for sales and customer service teams with high call volumes, and includes predictive and progressive dialling, smart queues and advanced agent analytics. Both solutions work together in an integrated way.

What Is Neotel's AI Voice Agent?

What is AI Call Evaluation for?

It automatically analyses the content of recorded calls to detect agent behaviour, identify sales opportunities and assess protocol compliance, with no need to manually listen to every conversation.

Are these solutions designed for SMEs or large corporations?

They're designed specifically for B2B medium-sized businesses where telephony is critical to daily operations: sales teams, customer service, healthcare centres, insurers and professional firms. They're not enterprise-scale solutions, nor basic packages for freelancers.

Do I need to install hardware to use Neotel's solutions?

No, it's not required. All solutions run 100% in the cloud and can be used from a computer, mobile or tablet with no physical installation. For businesses that prefer a desk phone, optional physical IP terminals are also available.

Can I combine several Neotel solutions in my business?

Yes. Most customers combine the Virtual PBX with the Call Center Software and, increasingly, with the AI Voice Agent. They all share the same management platform, so they integrate natively with no extra configuration.