{"id":28812,"date":"2026-06-03T13:32:44","date_gmt":"2026-06-03T13:32:44","guid":{"rendered":"https:\/\/www.neotel2000.com\/quality-policy\/"},"modified":"2026-08-12T08:37:04","modified_gmt":"2026-08-12T08:37:04","slug":"quality-policy","status":"publish","type":"page","link":"https:\/\/www.neotel2000.com\/en\/quality-policy\/","title":{"rendered":"Quality Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28812\" class=\"elementor elementor-28812 elementor-1603\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e98a765 e-flex e-con-boxed e-con e-parent\" data-id=\"e98a765\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-46bf69d e-con-full e-flex e-con e-child\" data-id=\"46bf69d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-768ba03 elementor-widget elementor-widget-heading\" data-id=\"768ba03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Quality Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7f7917 e-flex e-con-boxed e-con e-parent\" data-id=\"d7f7917\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-911a4a5 e-con-full e-flex e-con e-child\" data-id=\"911a4a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f5f9aa elementor-widget elementor-widget-text-editor\" data-id=\"7f5f9aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Neotel is the registered trade name of Neotel 2000, S.L., the company registered with Spain&#8217;s National Markets and Competition Commission (CNMC) as the holder of a telephone services operator licence. We have the in-house capability to carry out data network and telecommunications projects with our own staff. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d46104 elementor-widget elementor-widget-text-editor\" data-id=\"1d46104\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All the services we offer \u2014 including virtual PBX, third-party CRM integration and custom projects in both telecommunications and data centres \u2014 are products we create and develop ourselves, from the ground up.<\/p><p>The originality and creativity behind our phone products guarantees customers access to the most advanced solutions in the telecommunications sector, always staying one step ahead of the competition.<\/p><p>We specialise in providing call centre software solutions, Robinson List services, WebRTC lines, third-party integration, virtual PBX, call recording, cloud video conferencing, telemarketing applications, virtual fax, premium-rate lines, mobile plans, SMS sending, servers and terminal (phone) sales, among others, to companies of any size and industry.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<h2 data-interaction-id=\"3b01ff0\" class=\"e-3b01ff0-329cb38 e-heading-base\" data-e-type=\"widget\" data-id=\"3b01ff0\">ISO 9001:2015 Quality Management Systems<\/h2>\n\t\t<div class=\"elementor-element elementor-element-beb3f4c e-con e-atomic-element e-div-block-base \" data-id=\"beb3f4c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"beb3f4c\" data-e-type=\"e-div-block\" data-id=\"beb3f4c\">\n    \t\t<div class=\"elementor-element elementor-element-743df07 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"743df07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.sgs.com\/en\/certified-clients-and-products\" target=\"_blank\" tabindex=\"-1\"><img decoding=\"async\" src=\"https:\/\/neotel2000.com\/wp-content\/uploads\/2026\/06\/lOGO-ISO-9001-color.png\" title=\"Quality Policy\" alt=\"LOGO ISO 9001 Color\" loading=\"lazy\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.sgs.com\/en\/certified-clients-and-products\" target=\"_blank\">NEOTEL 2000, S.L.<\/a><\/h3><p class=\"elementor-image-box-description\">SGS INTERNATIONAL CERTIFICATION SERVICES IB\u00c9RICA, S.A. (Unipersonal)\n<br \/>Certificate number: ES23\/00000291<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-deffeae e-con-full e-flex e-con e-child\" data-id=\"deffeae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a63fd9 elementor-widget elementor-widget-text-editor\" data-id=\"9a63fd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>The company&#8217;s head office is located at C\/ Fiscal Luis Portero Garc\u00eda, n\u00ba3, Portal 7, Office 1-1A, 29010 \u2013 M\u00e1laga.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-195f581 elementor-widget elementor-widget-text-editor\" data-id=\"195f581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">NEOTEL has implemented a quality management system in accordance with the ISO 9001 standard. The scope of this system is: IP telephony and call centre solutions for businesses, both nationally and internationally. NEOTEL&#8217;s commitments are: <\/p><ul><li style=\"text-align: left;\">A commitment to always meet the applicable requirements when providing our services.<\/li><li style=\"text-align: left;\">A commitment to continuously improve the quality management system.<\/li><li style=\"text-align: left;\">Seeking out the best professionals to improve the quality of the services we provide.<\/li><li style=\"text-align: left;\">Providing our customers with the best possible service.<\/li><li style=\"text-align: left;\">Meeting our customers&#8217; expectations, and the expectations placed in us.<\/li><li style=\"text-align: left;\">Being a benchmark in our sector.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d57f8bd elementor-widget elementor-widget-text-editor\" data-id=\"d57f8bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We aim to achieve all of this through the following values:<\/p><ul><li style=\"text-align: left;\">Flexible solutions<\/li><li style=\"text-align: left;\">Unified communications<\/li><li style=\"text-align: left;\">Full control and security<\/li><li style=\"text-align: left;\">Transparency<\/li><li style=\"text-align: left;\">Development<\/li><li style=\"text-align: left;\">Modern technology<\/li><li style=\"text-align: left;\">Only satisfied customers<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb7dc9e e-flex e-con-boxed e-con e-parent\" data-id=\"fb7dc9e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-957336f e-con-full e-flex e-con e-child\" data-id=\"957336f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3fc4a13 e-con-full e-flex e-con e-child\" data-id=\"3fc4a13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-323c186 elementor-widget elementor-widget-text-editor\" data-id=\"323c186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Neotel 2000, S.L. is an ISO 9001:2015 certified telecommunications operator, certified by SGS International Certification Services Ib\u00e9rica (certificate number ES23\/00000291), covering IP telephony and call centre solutions for businesses nationally and internationally. Neotel is headquartered in M\u00e1laga, Spain, and develops its telephony products in-house, including <strong><a title=\"Virtual PBX\" href=\"https:\/\/www.neotel2000.com\/en\/virtual-pbx\/\">virtual PBX<\/a><\/strong> and <strong><a title=\"Call Center Software for Businesses\" href=\"https:\/\/www.neotel2000.com\/en\/call-center-software\/\">call centre software<\/a><\/strong>.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quality Policy Neotel is the registered trade name of Neotel 2000, S.L., the company registered with Spain&#8217;s National Markets and Competition Commission (CNMC) as the holder of a telephone services operator licence. We have the in-house capability to carry out data network and telecommunications projects with our own staff. All the services we offer \u2014 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-28812","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.neotel2000.com\/en\/wp-json\/wp\/v2\/pages\/28812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.neotel2000.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.neotel2000.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.neotel2000.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.neotel2000.com\/en\/wp-json\/wp\/v2\/comments?post=28812"}],"version-history":[{"count":4,"href":"https:\/\/www.neotel2000.com\/en\/wp-json\/wp\/v2\/pages\/28812\/revisions"}],"predecessor-version":[{"id":28954,"href":"https:\/\/www.neotel2000.com\/en\/wp-json\/wp\/v2\/pages\/28812\/revisions\/28954"}],"wp:attachment":[{"href":"https:\/\/www.neotel2000.com\/en\/wp-json\/wp\/v2\/media?parent=28812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}