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What is software contact center?
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Contact Centers (or Call Centers) issue and / or receive a very important number of calls. Your telephony needs are, therefore, much more specific than those in this area for any other type of company. Neotel specializes in the development of these special requirements for both small and large Call Centers, becoming a benchmark among software manufacturers.
At Neotel we work with software solutions specially designed for the automation and efficient management of IP PBXs and Call Centers with the most competitive quality / price ratio in the sector.
The call center programs are applications that are integrated into an Asterisk telephone exchange and offer various services that facilitate the integration and management of voice and data. The system is a complete software package for both call center service providers and those companies that need to save time, reduce costs and improve customer service.
Your customers want to do business with you in an easy and simple way. Change the way you interact with them and help them as they expect you to do it through any device, from email, the web or social networks.
It serves better. Sell more.
Call centers, also known as contact centers, help organizations handle a large volume of calls and other questions related to customer service, debt recovery and sales efforts. Companies use various call center technologies to maximize productivity and customer experience.
Offer your clients the help they need, whenever they want and how they choose. Build better relationships by offering more ways to interact and generating less hassle.
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