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Neotel

Robot Call: The ideal tool for mass campaigns

Within the great marketing strategies are the massive campaigns, whether by email, landing pages, messages or calls, and despite the technology calls are still one of the best ways to achieve it, if your campaign will be with the same messages the most recommended is to use a robot call to carry it out.

What is a robot call?

Robot call are automatic calls that are made using software to transmit a recorded message when the phone is picked up.

In short, they are phone calls that use a predictive or progressive dialer to distribute a pre-recorded message, using the robot call to do so.

How robotic calls are used for commercial purposes

Among the advantages of robotic calls are the reduction of costs when making repetitive campaigns (same message to different customers).

A well used robot call is the best ally in corporate marketing strategies, it is one of the tools that takes maximum advantage of customer service.

A specific message for a new product campaign, surveys or thanks for their loyalty are just some of the uses of the robot call.

Why use Neotel’s robot call?

The Neotel Robot Call allows you to distribute messages to a list of clients in an economic, efficient and agile way.

The way the robot call task is executed is

  • Make mass calls and simultaneously play the recorded voice message.
  • Sometimes it gives the customer the option of being transferred to a commercial agent or answering a survey.
  • No agent required during the call

It allows a very valuable objective to be achieved: customer feedback on the brand, products and services can also provide valuable information in commercial prospecting campaigns.

Using the Neotel Robot Call

The Neotel Robot Call allows you to send a specific message to a list of clients, using a database, a recorded message so that the system starts calling all clients simultaneously.

As commented in previous paragraphs, sometimes it may require the interaction of the agent, for which the customer must use his numeric keyboard.

 

predictive dialer

Advantages of the Robot Call

Neotel con este robot call te ofrece:

  • Easy campaign management
  • No software installation required
  • No initial cost
  • No permanence contract required
  • Easy to use for agents

 

progressive dialer

You can create survey systems, execute campaigns and obtain customer satisfaction with a product or service, with that data you can focus on new successful campaigns.

The Robot call is part of Neotel’s call center software that includes WebRTC Line, Progressive Dialer and Predictive Dialer.

Neotel

WebRTC line: Business line without SIP terminals

Point-to-point calls using the Internet have had an increase in recent years, making the technology to carry them out is constantly evolving and WebRTC (Web Real Time Communication) technology is one of them. At NEOTEL we use WebRTC line for communication using audio and video in real time.

What is WebRTC?

WebRTC is a free, open project developed by Google that provides mobile applications and browsers with real-time communication capabilities (RTC) through simple APIs.

Why do we use WebRTC Line at Neotel?

Among the great features offered by the use of WebRTC line is the ability to use any browser without the need for installation of systems, programs or complicated plugins.

With this system of softphones you can enjoy great features where they stand out:

  • Call transfer capability
  • Make use of conference calls
  • Connection where you have internet access and connection to a browser.

In this way you save on complicated, complex and technically demanding installations or configurations.

Advantages we offer at Neotel

 

webrtc line

First our softphone is configured, installed and ready to use with just two clicks.

You can enjoy the convenience of calling from any device that has an internet connection, simply by installing our software that is included in our CRM and PBX, at no additional cost to our customers.

Mobility of WebRTC lines

Because it is a system that does not require software installations your business moves with you, the softphone is your browser.

Your business line will be ready to use anywhere in the world that you have internet access.

Communication with WebRTC lines

Communications over WebRTC lines do not require IP terminals or SIP trunks making communications much easier.

This brings economic benefits by making management easier, while opening up a wide range of possibilities by facilitating the implementation of new services.

Why choose Neotel as a service provider?

Neotel, uses its cloud services to cover the main communication needs of your company, to bring great benefits that include mobility, flexibility and savings.

Using VoIP technology that allows voice calls, audio and data transcription using an Internet channel for transmission of digitized voice in packages and sent over the Internet using the IP protocol.

While at the other end the operator will receive the digital data packets and reconstruct the call to the recipient.

Virtual Switchboard

This is a revolutionary concept from Neotel offering a telephone exchange with mobility, teleworking and cost reduction capabilities through the IP protocol.

Among the advantages of the virtual switchboard is the possibility without additional costs to activate the switchboard to your mobile phone and use all the benefits no matter where you are.

You can turn your mobile phone into a switchboard to retain, transfer or make conference calls easily, practically and at the same costs.

Neotel

Characteristics that the PBX should have within my company

First of all we must know that when contracting the virtual pbx with Neotel we can choose a configuration and that, after some time, we want to modify this according to the needs of our company. This is not a problem.

Permanence

Without a doubt, it is a great relief for the client to know that when hiring a virtual pbx there is no permanence contract with the company, nor is he signing one. Although most of the virtual pbx options that exist today involve a permanence of the client for/with the company, we at Neotel have not wanted to work in this way and that is why none of our services involve any type of permanence.

Depending on the size of the company

The size of your company may vary over time. We at Neotel understand this. And that’s why we offer our clients the only 100% adaptable switchboard. Here it is the customer who decides what size of switchboard your business needs. And by size we mean number of extensions. But it is also our switchboard comes loaded with a number of extras completely free for all our customers. Many of the features that Neotel has been offering its customers for their PBXs are charged by other companies at very high prices. We do not want to deceive anyone. And we are so convinced that once you try our virtual switchboard you will not want to leave, which is why we do not force you to sign any contract with us. You can try our tools and if for any reason you are not convinced, you can leave. No questions from us.

Ease of change

One of the main characteristics or advantages of our virtual switchboard is that, through a simple client panel, the user can configure and manage his entire switchboard without having to have any previous knowledge or have recourse to a professional. Of course, in Neotel our Customer Service department is always online, on the phone, chat or mail, waiting for calls from customers who want to solve some kind of query or want to do something and don’t know how.

It is not harder than picking up the phone and calling Neotel and we will guide you step by step with what you need.

 

 

Neotel webrtc line

Neotel’s virtual switchboard works 100% in the cloud which means savings in equipment investment. With our switchboard, you don’t need anything else. There is no need to buy any specific hardware or computer. Not even a telephone if you wish, thanks to our webrtc lines. (Ask for more information about our webrtc lines by clicking here).

Our switchboard integrates many features for communication within your company. Among them today we would like to mention the Video Calls and Video Conferences in the cloud with integrated chat. If you would like more information about this module, which is 100% free for all our clients, you can visit the following resources

Videoconference and Videoconference in the cloud (video)

Infographics Video call and Video conference with cloud chat

 

 

Neotel ivr

You can also contact us through any of our channels and we will inform you without any obligation.

Our virtual switchboard also has many other qualities such as:

  • Queues with music
  • Voice mail
  • “Virtual Secretariat” or IVR
  • Call transfers between different agents
  • Call filtering

 

 

Neotel pbx

In addition, workers can be connected to the switchboard and work from anywhere so they no longer need to be inside the office itself.

There is no need to buy any special phone or anything else. Simply if we have a device connected to the Internet, this is all we need.

Our switchboard system is just a web page where the customer logs in with his user name and password and is ready to work.

Very easy.

The main reason for using a webrtc line is cost reduction.

 

Neotel’s webrtc lines bring countless advantages to our virtual switchboard

If in your business you attend a high volume of calls, communication with customers is paramount and you think that giving a truly professional image to them as well, then you don’t need to look any further. Neotel’s virtual switchboard as you have seen it now is the solution to all your current telephony problems.

Neotel

What features do I need in my Call Center Software

 

There are many options when contracting call management software for your call centre. We at Neotel recommend that before making any rash decision, you analyze your options well in order to try to avoid future complications.

Something that Neotel has been implementing for a long time and that we are sure will be very useful to our customers is the webrtc line for softphone use. Making all calls directly from the Internet browser without the need for a physical terminal saves our customers money and space.

 

web softphone Neotel webrtc

Telephone support remains the most relevant channel for communication between companies and customers today. Above other means such as chatbots, emails, WhatsApp, etc. And that is why at Neotel we offer the best communication tools to give the best possible phone support to your own customers.

Neotel

Functionalities and definition of IP Telephony

IP telephony helps companies spend less money on telephony.

IP telephony is a major advance in business communications

Both conventional telephony and ip telephony offer high quality calls. Traditional telephony depends on the state of the wiring and IP telephony of the Internet connection.

A ip phone is all it will take to work on the virtual pbx. Although this is not exclusive in this way. You can for example contract our virtual pbx and you do not need to invest in the purchase of a physical ip terminal. Simply making use of our webrtc line, through your computer’s web browser you can make and receive telephone calls through the virtual pbx system.

 

virtual pbx

To use IP telephony is necessary:

  • Have a device with which to make calls.
  • Internet connection.
  • Hire the services of an ip telephony operator.

webrtc

Benefits of ip telephony for companies

telefonía ip empresas

  • Mobility can be extended: the phone system is no longer just adjusted to being physically inside the office. Now the Neotel mobile switchboard accompanies you wherever you go.
  • Substantial bill savings.
  • Save on calls and fees.
  • Have multiple phones.
  • Call transfer.
Neotel

Solutions for Call Centers around the world

Neotel’s call center is the most advanced that exists today in the market and includes many features that have beenfician day-to-day work in companies. Some of these main qualities are:

1. Calls via Internet / Web

Whether you use our webrtc lines or if you prefer customers to ask you to call them by integrating the click to call button, now Neotel makes it easier than ever to be able to connect businesses and customers.

2. Add an international or local number

Thanks to Neotel’s global service you can have a local or international number for your company. Whatever you want.

Neotel has the entire call center system with the following qualities:

 

· Agents always available

 

call center software

With the webrtc line it is possible to make calls over the Internet thanks to the web browser. With the computer’s microphone and camera it is possible thanks to webrtc technology to talk and see each other just like with a normal telephone conversation, only better. A traditional phone would not allow us for example video call option. With webrtc lines this is possible.

And much more.

 

· Advanced software for easy configuration

 

webrtc line

Neotel will offer you a login with your username and password so that you can access our entire system from a web page.

· Global Accessibility

With Neotel’s call center software your company can be located from any country. We have international numbers available to all our customers. Contact us and ask for our international numbers.

sistema para call center

With Neotel’s call center software your company can be located from any country. We have international numbers available to all our customers. Contact us and ask for our international numbers.

Attract and retain customers through call centers and virtual switchboards

The adaptation of the already obsolete physical switchboards to the cloud has meant a next evolutionary step in the communications and relations of the companies for/with their clients.

When talking about call centers and virtual pbx’s it is necessary to mention Google’s webrtc technology. Neotel bets on the integration of webrtc lines for companies. With a webrtc line, in the end what you get is the possibility of making and receiving calls from any device connected to the Internet, as if it were a physical phone, only without the need to buy any terminal.

webrtc line

Contact us and ask a question about Neotel’s webrtc technology

Contact us and ask a question about Neotel’s webrtc technology

Neotel

How to improve the connection with your customers thanks to ip voice and Virtual PBX

If you are looking for a provider in the sector of virtual pbx and voice ip do not hesitate to contact Neotel.

Benefits that assure me of having a virtual pbx with ip voice:

  1. Unlimited access to all the functionalities of a telephone switchboard.
  2. Technical support at all times that instantly resolves all possible incidents.

With Neotel’s virtual pbx you will have a whole team of real people (no talking to machines) at your disposal.

What can my company do when hiring a virtual switchboard ip voice?

  1. You will have access to call statistics, so you will know the performance of your company.
  2. Ability to record all calls in your company in order to improve your customer service.
  3. When you put your customers on hold, they have the option of listening to a background music chosen by you. So that this wait becomes something more pleasant.
  4. You’ll be able to tell who’s calling you with caller ID.

If at the time of contracting your virtual switchboard you do not have a telephone number, you can be assigned one geolocated in the region or country you need, and by purchasing Neotel services you can count on the advice of the leading company in virtual switchboards for companies and telecommunications.

 

Advantages of a virtual ip voice switchboard

  1. You will have a low-cost switchboard.
  2. Your workers can use it from anywhere in the world.
  3. You can connect to the virtual PBX ip voice from any device that has an Internet connection: tablets, mobile phones, computers, …
  4. Their benefit/price/quality ratio is much better than that of the traditional switchboard.
  5. Nor does it require large connections for it to work.
  6. No need for specialized personnel to use or maintain it.
  7. You don’t need to buy an expensive physical switchboard.

centralitas voz ip

Neotel is the first telephone company to bring out Neotel’s webrtc line. With Neotel’s webrtc line customers can have telephone conversations only through the Internet, completely free of charge, and only using a device connected to the network.

 

webrtc line

With the ip PBX voice communication is transmitted over the internet.

Steps to start using voip telephony in my business or at home

Find out what you need to start using IP telephony and/or if you already have some of the necessary items:

1. IP telephony operator: Neotel

You need an ip telephony operator who will give you the line and the telephone number.

2. Software softphone, ip adapter or ip phone

  • There are some applications, known as “softphones” that provide a dialer with which to make ip calls as if it were a normal ip phone. These applications are not bad at all but have a serious flaw: they are not free. In addition, to use the same this implies us to have to install an extra app for our routine work. From Neotel we want that you, our customers, do not have to install any additional application, and, that you do not pay absolutely anything for this application. For this Neotel offers to all its users the webrtc lines. At first sight they work just like a commercial softphone, only that Neotel’s webrtc line is 100% free and our softphone (webrtc dialer) is integrated into the same application (Neotel’s web application).
  • Home landline + ip adapter. You can use the conventional landline phone to talk with ip telephony, connecting it with an ip adapter.
  • A voip phone. It is a phone specially designed to work with ip telephony. Take full advantage of all the features of ip telephony.

3. Internet connection

 

webrtc line

If you are already willing to start saving on telephony and you have discovered voip telephony, with this article we hope you will have a clearer idea of the options available to you.

 

llamadas por ip

 

Neotel

IP telephony is a change in telephony as you knew it.

The importance of voip solutions to make your business effective

Every day more and more companies are migrating their traditional telephony systems and communications to voip solutions such as Neotel presents.

Voip solutions are cheap in terms of administration

If your organization is being built now, what better time than now to start with the best telecommunications system for your company; logically we are talking about Neotel’s voice ip.

 

webrtc line

Receiving and not missing any calls is a difficult task in a call center. Voip solutions are the best tool so that your company is always “open” to customers and you as an entrepreneur do not lose any important communication.

Never miss a call

Voip solution helps your business be effective

The webrtc lines are the perfect solution for those companies that want to work with the advantages of a softphone but without any of its disadvantages. Our webrtc line for clients works without the need to install any payment software or 3rd party application.