IP telephony is the present and future of business communication. This technology has allowed many companies to dispense with telephone companies and have much cheaper and innovative services. Hence, the importance of establishing communication within companies through resources such as the WebRTC line.
Many businessmen and traders still do not know what the WebRTC line is and what it means. Certainly, this name seems very technical, but in reality it is something that has been with us for a long time. In the last few years, the global consumption of this technology has increased to unimaginable levels and almost anyone has access to it.
What is the WebRTC line?
In 2011 the prestigious company Google started its WebRTC online project. Basically, this is a system that allows web browsers, digital pages and applications audio and video communications. From this, any company or developer can create communication applications within Internet environments.
This is the explanation of the origin and real meaning of the WebRTC line. Then, this technology is used when a person chats on social networks or when making a video call. No matter which website, social network or application comes to mind, they are all based on this Internet communication system.
When a person uses apps such as WhatsApp, Facebook or Zoom to communicate in real time with other people, he or she is using the WebRTC line. It is therefore a technological solution with which we are all familiar. Of course, businesses can get a lot out of this resource.
Business WebRTC line service What is it for?
Certainly, companies can also use apps and social networks for business communication. However, not every customer trusts a merchant or entrepreneur who serves his customers only via Facebook or WhatsApp. Moreover, professional programs of this type are often costly and problematic in terms of operation.
The truth is that the WebRTC line allows companies to have their own systems for communicating via IP telephony. A company can have its own web environment for making calls and video calls. This is basically what it means to contract a business WebRTC line.
The company will have its number as with a traditional telephone line. That is to say, a numbering is assigned with country prefix, province prefix and the rest of the numbers. The only difference is that it works with an Internet connection and allows you to do more than just make an audio call.
What is the WebRTC line service like?
As the name implies the WebRTC line from Neotel or any other company is a service. The company or merchant simply requests it from the communications company and pays a monthly fee for its use. To enjoy the service, a password is generated, a user and everything happens as if the businessman or operator were surfing a social network.
The big difference is that whoever enjoys the service will enter a professional environment with a softphone, dedicated to the company. For this, he/she will not have to install or purchase an IP server. Everything is handled over the Internet and to make calls and video calls, all that is required is a device with a broadband connection.
The contracting party simply logs in, enters the software and makes the communications. From that moment on, he/she will be able to receive or make calls supported by IP telephony. Of course, each system is totally different and it is precisely the challenge for companies to find innovative and easy-to-use software.
The WebRTC line allows you to make phone calls without needing a telephone. There is no need to pay expensive fees as traditional companies have. In addition, being a business product, an entire staff of employees can be equipped with this technological resource.
The virtual switchboard: The program that allows to take advantage of WebRTC
The program with which a company’s employees can communicate with IP telephony is the virtual PBX. It is also often referred to as an IP PBX because its operation depends on an Internet connection. This interface is basically the evolution of the traditional call center software used in many companies.
Many call centers work with a physical PBX that allows all the teleoperators’ devices to be connected and communication to be monitored. However, this structure required an investment of almost millions of dollars by the companies. With the emergence of the WebRTC line and cloud storage, it was possible to create a similar program hosted on the Internet.
Virtual PBX allows to manage communication and also contains the softphone for company employees to communicate via IP telephony, which is much cheaper. Of course, this program has many useful features for any type of business. If a person wants to serve his customers with formality and strategy, he should have this type of program.
Another advantage of the WebRTC line for businesses is that when working with call center software, it is possible to manage calls based on its functions. This means that those who use it will be able to transfer and mute calls, listen to employees’ business conversations and have statistics on communication.
Advantages of the WebRTC line service
The first advantage of this service is that it is to carry out all communications from the Internet. In fact, when this type of support is available, the company’s telephones can be adapted to work with broadband connection. In this way, businessmen can save up to 80% in this type of expenses.
Secondly, by adopting IP telephony, companies can set up their own call center. In fact, this type of service is not only for companies with large telephone contact centers. Even an independent salesperson can take advantage of the virtual PBX tools.
The third advantage is that the IP PBX now has marketing functions. To be sure, this tool does not only serve to simplify communication and make it cheaper. Those who request the service will be able to use or request interesting applications such as sending bulk SMS to customers, dialer, or telephone surveys.
In addition to this, having a call center software allows to organize the work of customer service and telemarketing. It is important to remember that this is first and foremost a tool that provides information to the user. Those who are starting a business can also project an image of formality and organization that can be advantageous.
In addition, IP telephony goes beyond traditional voice calls. With the WebRTC line, it is much easier to make video conferences and video calls in a professional manner. This is positive because both are communication formats that build trust and prestige with customers. Over time, most calls will be made in this way.
Free technical assistance
The best thing about paying for a technological service is that maintenance is not the responsibility of the customer. As the virtual PBX is hosted on servers of companies such as Neotel and must work properly, the technical part is handled by the contracted communications company.
With this technology, it is not necessary to hire specialized engineering or computer personnel. This is one of the many reasons why the virtual PBX is so cheap for companies. If the system or the applications present any failure, it is enough to report it to the technical service.
Likewise, if any important information is lost, the company offering the service is responsible for it. This is one of the key points that explain the massive migration of companies to the virtual PBX. Neotel has one of the most innovative and functional programs in the market.
Efficient and modern WebRTC line and virtual switchboard
Neotel offers companies of all types its virtual switchboard service with CRM. With these systems you can take full advantage of the new and economical IP telephony. It is not necessary to make changes in the office or complicated installations.
These systems not only make it possible to migrate telephone communication to a cheaper format. In fact, it also provides the entrepreneur and retailer with a number of tools to grow sales and improve customer perception. The best thing is that the costs of the service are adapted to the needs of the contracting party.
Our interface is one of the most advanced, complete and easy to use. Anyone can use it very easily, being one of the most intuitive programs on the market. Undoubtedly, a technological solution that can generate great dividends.