Posts

Neotel

WebRTC line: Business line without SIP terminals

Point-to-point calls using the Internet have had an increase in recent years, making the technology to carry them out is constantly evolving and WebRTC (Web Real Time Communication) technology is one of them. At NEOTEL we use WebRTC line for communication using audio and video in real time.

What is WebRTC?

WebRTC is a free, open project developed by Google that provides mobile applications and browsers with real-time communication capabilities (RTC) through simple APIs.

Why do we use WebRTC Line at Neotel?

Among the great features offered by the use of WebRTC line is the ability to use any browser without the need for installation of systems, programs or complicated plugins.

With this system of softphones you can enjoy great features where they stand out:

  • Call transfer capability
  • Make use of conference calls
  • Connection where you have internet access and connection to a browser.

In this way you save on complicated, complex and technically demanding installations or configurations.

Advantages we offer at Neotel

 

webrtc line

First our softphone is configured, installed and ready to use with just two clicks.

You can enjoy the convenience of calling from any device that has an internet connection, simply by installing our software that is included in our CRM and PBX, at no additional cost to our customers.

Mobility of WebRTC lines

Because it is a system that does not require software installations your business moves with you, the softphone is your browser.

Your business line will be ready to use anywhere in the world that you have internet access.

Communication with WebRTC lines

Communications over WebRTC lines do not require IP terminals or SIP trunks making communications much easier.

This brings economic benefits by making management easier, while opening up a wide range of possibilities by facilitating the implementation of new services.

Why choose Neotel as a service provider?

Neotel, uses its cloud services to cover the main communication needs of your company, to bring great benefits that include mobility, flexibility and savings.

Using VoIP technology that allows voice calls, audio and data transcription using an Internet channel for transmission of digitized voice in packages and sent over the Internet using the IP protocol.

While at the other end the operator will receive the digital data packets and reconstruct the call to the recipient.

Virtual Switchboard

This is a revolutionary concept from Neotel offering a telephone exchange with mobility, teleworking and cost reduction capabilities through the IP protocol.

Among the advantages of the virtual switchboard is the possibility without additional costs to activate the switchboard to your mobile phone and use all the benefits no matter where you are.

You can turn your mobile phone into a switchboard to retain, transfer or make conference calls easily, practically and at the same costs.

Neotel

Solutions for Call Centers around the world

Neotel’s call center is the most advanced that exists today in the market and includes many features that have beenfician day-to-day work in companies. Some of these main qualities are:

1. Calls via Internet / Web

Whether you use our webrtc lines or if you prefer customers to ask you to call them by integrating the click to call button, now Neotel makes it easier than ever to be able to connect businesses and customers.

2. Add an international or local number

Thanks to Neotel’s global service you can have a local or international number for your company. Whatever you want.

Neotel has the entire call center system with the following qualities:

 

· Agents always available

 

call center software

With the webrtc line it is possible to make calls over the Internet thanks to the web browser. With the computer’s microphone and camera it is possible thanks to webrtc technology to talk and see each other just like with a normal telephone conversation, only better. A traditional phone would not allow us for example video call option. With webrtc lines this is possible.

And much more.

 

· Advanced software for easy configuration

 

webrtc line

Neotel will offer you a login with your username and password so that you can access our entire system from a web page.

· Global Accessibility

With Neotel’s call center software your company can be located from any country. We have international numbers available to all our customers. Contact us and ask for our international numbers.

sistema para call center

With Neotel’s call center software your company can be located from any country. We have international numbers available to all our customers. Contact us and ask for our international numbers.

Neotel

Manage the telephone calls of your business and make the Virtual PBX the main Technology in your Telecommunications.

The Cloud Technology

The virtual pbx’s work through the voip protocol (Voice Over Internet Protocol). This, and as we have already explained in other posts, does not mean any more that the “voice” travels through the Internet.

PBXs offer a wide variety of features to their users that are not possible with physical PBXs. One of the qualities that Neotel has seen that most attracts our customers is the professional voice-over service. From 7,50 € our clients can obtain for their company a voice-over, which they can then configure in ivr mode or welcome message for example, which has been recorded in a studio without noise, by professional voice-over artists, and with different characteristics always according to the client’s needs. If you want more information about Neotel’s professional voice-over service you can visit the following link: https://www.neotel2000.com/en/professional-voice-over-service/.

However, locutions are not the only characteristic of the pbx’s in the Neotel cloud. We would like to point out that all our switchboards offer the following features:

  • You only need Internet to run your virtual pbx
  • You choose the number of extensions
  • 1 numbering included assigned or cover page
  • Flat rate to fixed rate included
  • Mobile Minutes Bonus

It also includes no additional cost:

  • Telemarketing Surveys
  • Monitoring, spying and whispering
  • Statistics of incoming and outgoing calls
  • Fixed or dynamic signalling
  • Configuration and self-management of the ivr
  • WebRTC for Internet calls. Audio and video calls

You can also add it to your virtual switchboard if you wish:

 

Send massive SMS to mobile mass SMS for companies SMS sending platform

The Neotel switchboard integrates the ACD system (“Automatic Call Distributor”) which is nothing more than a queue to monitor incoming calls. This queue is intelligent and connects automatically with the person responsible and specific to answer that call.

Neotel’s virtual switchboard allows any worker to work with the same regardless of where they are.

 

 

premium Neotel virtual call recorder

Neotel’s virtual switchboard opens a new door to the future of telecommunications.

Attract and retain customers through call centers and virtual switchboards

The adaptation of the already obsolete physical switchboards to the cloud has meant a next evolutionary step in the communications and relations of the companies for/with their clients.

When talking about call centers and virtual pbx’s it is necessary to mention Google’s webrtc technology. Neotel bets on the integration of webrtc lines for companies. With a webrtc line, in the end what you get is the possibility of making and receiving calls from any device connected to the Internet, as if it were a physical phone, only without the need to buy any terminal.

webrtc line

Contact us and ask a question about Neotel’s webrtc technology

Contact us and ask a question about Neotel’s webrtc technology

Are you still not using WebRTC in your company to call over the Internet?

Neotel is the leading telecommunications provider since 2001 and its services are basically focused on 3: the software for call center, the integrated crm within the pbx and the virtual pbx itself. In addition, over the years we have strived to listen to our customers and learn about the requirements that today’s companies most need and do not have. Now, today, Neotel has the widest range of solutions for telecommunications within companies.

Some of these are as follows:

 

webrtc line

And more. Today we’re going to tell you a little more about our webrtc lines for companies.

 

How to get a webrtc internet calling service

Of all the utilities of the webrtc, mobility is noteworthy. And what do we mean when we talk about mobility? Imagine that our company has offices in Malaga, Madrid and Auckland, for example. Without the technology provided by webrtc, we have no choice but to open physical headquarters for each of these locations. On the contrary and thanks to Neotel’s webrtc lines this is no longer necessary, and we can simply count on workers in each of these destinations who, working from home and only with a device (a computer for example) with a network connection, are able to make calls without needing any other resource.

 

video conferencing and video call in the cloud

Thanks to the webrtc lines this whole process is more accessible and simpler.

Benefit from webrtc calls on the internet for your business

 

premium virtual call recorder

As we said before: the only thing you will need if you want to start using a webrtc line with Neotel is a device that has Internet access. And nothing else.

 

mobile pbx

Did you know that Google is responsible for the webrtc technology?

 

ivr interactive voice response

Nowadays practically everyone has an internet connection. This is what gives webrtc calls an advantage over other solutions.

Why does your company need a Software Call Center?

Workers will be able to connect from any device connected to the Internet and from anywhere. This implies a mobility and flexibility to our company that otherwise would not be possible.

On the other hand, agents will be able to make transfers to other extensions quickly. It will also increase the capacity of the management of the lines.

With features such as the ivr, we notice a maximum intelligence and efficiency to our company.

Neotel’s call center software does not require any initial investment by the client.

 

With our webrtc lines, companies obtain a series of benefits, both economically and in terms of functionalities.

The value-added services for the virtual pbx and call center software are as follows:

  • Statistics You will be able to know all kinds of details about the duration of calls, which agents attend which calls, volumes of both outgoing and incoming calls, schedules of calls, missed calls, waiting times, and so on.
  • Call recording. Allows to have a record with all the incoming and outgoing calls recorded. By default, in Neotel all our customers when hiring our call center software already have this free call recording service at no cost and active by default. This service has a limitation of two months in the time that the recordings are preserved from your panel. If you want to remove this limitation there is the possibility of hiring the service of Premium Recordings, with no limit on how long your recording is kept. More info: https://www.neotel2000.com/grabadora-virtual-de-llamadas-premium/
  • Voicemail. This feature allows the caller to leave a voice message when they have not been reached, and the agents to listen to these messages. This feature is often used in cases where the caller contacts after hours.
  • Waiting lines. Keep calls waiting with music while agents are inactive or busy with other calls.

Neotel’s virtual pbx and call center software enable Cloud functionalities, allowing companies to increase their productivity, optimise their resources more intelligently and improve customer portfolio management.

webrtc line

 

It should be noted that with our tools and applications companies are connected to their business 24/7 and from any device with a connection to the Internet: tablets, computers, smartphones, etc. The web real time communication (webrtc) allows communication between two devices with an Internet connection. It is only necessary to have in our device a camera (if we want to use the functionality of the video) and a microphone (if we want to use the functional one of the audio).Neotel is the company of telecommunications directed to companies that offers its services of lines webrtc before any other one.

virtual pbx

 

Contact us now and ask for the features of Neotel’s virtual switchboard and call center software.

Any company that pretends to control the information of its calls and improve the management with its clients should contract the software for call center.

 

premium virtual call recorder

Neotel’s call center software is aimed at freelancers and companies that are interested in increasing the optimization and management of their company along with its relationship with its customers.

 

Advantages that a Software Call Center brings to our company

The call center software will allow companies to offer an efficient and reliable customer service. Neotel is the industry leader in call center software. If you need to hire software for your call center that is professional do not hesitate and contact Neotel right now.

The advantages of Neotel’s call center software

  • Numerous functionalities: progressive dialer, predictive dialer and Robot Call.
  • The best functionality in webrtc technology without competition. 100% reliable and functional.
  • The possibility of being able to answer a multitude of calls simultaneously. The whole system is 100% scalable. You can remove or add agents according to your needs.

The image of the company is something to take care of all the time. If a company fails in this, it runs the risk of losing its customers. Competition is always high and falling asleep is never recommended.

You have already seen just some of the advantages of having Neotel call center software for your company

The software call center is a solution.

This tool has become indispensable for all companies, regardless of their size, and that every day that passes realize the need to work with the most professional tools in the market if they want to build customer loyalty.

A call center software is a computer software that helps with the management of the entire telephone process, with both incoming and outgoing calls and is able to achieve goals that, in any other way, would simply be a utopia.

Thanks to technology, calls are answered on the spot. With this we get satisfied customers.

Nowadays there is no doubt that telephony is the main communication channel between company and customers. And that is why it is very important that we know that our company has the best tools.

Neotel

How to benefit from the WebRTC for my telephone marketing?

With the WebRTC line we obtain a system to make calls directly from our computer, without the need for additional devices.

WebRTC is an open source system created by Google and with which you can make incoming and outgoing calls.

A WebRTC line of work for a functional job

webrtc

Telephone marketing is one of the most important tools in the world of marketing. It is a channel of utmost importance for companies.

Neotel

Is there a reliable virtual PBX company today?

The advantages of the cloud-hosted switchboards, or virtual switchboards, are endless. There is no doubt about that. But now we are faced with the problem of: And which company am I going to ask? Between so much competition it is not easy sometimes.

The call center administrators want to work under a system that is consistent with the times they run. This is clear.

It also requires working with a scalable system. Because not all call centers are the same. Each one will need specific tools.

centralitas pbx

Do not skimp on quality for your business. Highlight about your competition. Wide number of leads

But being up to date is not synonymous with wasting money. What’s more, just the opposite. With the PBX and VoIP by IP, companies save money from the first day of use. It is necessary to understand that in front of the physical telephone exchanges, the virtual switchboards always suppose a saving.

línea webrtc softphone web gratis

Neotel is a specialist in the sale of VoIP telephony and virtual switchboards

Are you tired of having that physical telephone switchboard, occupying space, within your company? And of having to pay expensive repairs to the computer when it breaks down? And the problems inherent in the management of the switchboard?

Neotel is the solution to all these problems.

Neotel is the best company of virtual switchboards. Based in Malaga, it offers global service

What you need is a powerful, reliable, scalable, intuitive to use switchboard that does not impose limitations, saving you money on the bill. And this is what Neotel offers you.

The cheap is expensive. And the most expensive is not the same as the best. We at Neotel never apply permanence to our hiring. And because? Very easy. We have long understood that a satisfied customer is a loyal customer. When a great job is done, you do not need to create any permanence.

Is your company a big one? Or rather an SME? We do not care. In Neotel there is no client that we can not take. What are you waiting for to be part of our family?

centralitas pbx

Without commitments. Request a free custom quote now

There are many occasions where we find ourselves with users of virtual switchboards frustrated with their operators, and who come to Neotel with the hope that we can solve their situation.

Trust the virtual switchboard for Neotel companies

VoIP telephony means Voice over IP.

Move to the Voice VoIP (VoIP)

It does not matter the size of your company, nor the number of agent positions. We have an exclusive solution for you!

Neotel wants to be your Telecommunications Provider.

Do not skimp on the quality of your business. And work only with the best. Come to Neotel and you will not regret it.

The advantages of working with a 100% system in the cloud are endless

You do not have to keep paying such extremely high phone bills. It is in your hand only to change this. Everything starts by contacting us.

Help improve the image that your customers have about your business, break the geographical barriers and save money on your bill.

The switchboard does not have to be complicated.

Since 2001 we are installing virtual switchboards to customers all over the world

Doubts? We are here to help you solve them all. Send us an email or call us if you prefer.

At Neotel we look to the future, to implement solutions today

Your competitors have probably already migrated to the virtual switchboard. What do you expect to be next? Do not stay out of the market.

Neotel is synonymous with professionalism.

There is a new way to communicate. It’s called WebRTC. And Neotel has implanted it free for its clients

No need to install plg-ins allows you to make calls over the Internet.

WebRTC is a technology that allows you to make calls over the Internet and easily.

  • Maximum reliability and security.
  • Maximum audio quality
  • Maximum level of compatibility.

What is WebRTC? Web Real-Time Communication

Enable the web softphone (WebRTC) directly from your PBX panel

Make calls between employees faster and cheaper.

Do you still need more reasons to migrate to the virtual switchboard?

Any questions that you have in Neotel we solve them all.

Call Neotel. We are happy to answer your questions.

You no longer have an excuse to go to the Neotel switchboard

Save money internally within the venues.

With the Neotel control unit, the concept of geographical mobility comes into play.

Migrating to the PBX in the Neotel cloud we end up with barriers.

Never before has it been so easy for the virtual switchboard to reach the whole world. Take advantage of the advantages that are not few.

Neotel

Virtual Switchboard – Voip Switchboard VoIP Switchboards. PBX switchboards

3 reasons to switch to a pbx ip

When considering the idea of moving from a traditional PBX to an IP it is essential to consider several details before making any decision.

Today we wanted to talk about the 3 main reasons why you should consider making your transition to pbx ip.

But before we talk about these reasons we want to make it very clear what this service is. Let’s start.

What is pbx ip?

This service has to present an integral telephone exchange in which the calls on the data networks are managed. That is, telephone conversations are all sent over the network as data packets.

Now, this technology is not only responsible for sending calls, but also includes other very advanced communication features that are very profitable for businesses and businesses.

It is important to note that due to its robustness and performance pbx ip allows a simple and wide scalability of the service, that is to say that when using it can increase or decrease its performance very easily according to the needs of the user.

Regarding their service many wonder if these PBXs allow you to connect with traditional PSTN lines and before this doubt the answer is yes.

In this way, if you do not want to interrupt the external communication infrastructure that is currently managed, you can also implement pbx ip without problems, keeping your regular telephone numbers.

Weight Reasons

Before finishing and since you know these details of the PBX you must know the 2 reasons to consider:

  1. It is presented as a simpler installation and configuration solution. Likewise, its administration and configuration (due to its interface) is evidenced easier.
  2. And in the case of using VoIP providers can generate significant savings.

Benefits of pbx voip

The voip PBX service has managed to spread well in business and business for several reasons, being the benefits it has to give the main.

Now, if you are thinking about opting for this service clearly it is ideal that you know the strengths of this option and that go beyond its price or savings that can generate.

What are the main benefits of pbx voip?

Below we present different points in favor of this service. But it is very important that you understand that some of them can be enjoyed only in certain cases, depending on the characteristics of the company and the service requested:

  • It is a service that eliminates the telephone wiring, which means that the pbx voip allows to connect the phones directly to the standard port. It is important to note that you can use IP phones or software-based options that are installed directly on the PC.
  • By eliminating this wiring you can clearly move your extensions without major complications or you can add more, if you require, without major problems.
  • In addition, you can leave behind the dependency with suppliers and is that this service when using the open SIP allows to combine different options of software and hardware. Keep in mind that proprietary services typically require proprietary equipment and programs.
  • With pbx voip you can provide better customer service, while increasing the productivity of the care team as you have access to information with greater agility.
  • In addition, we can not stop talking about the large number of features that this service presents and the best thing is that the amount does not affect the savings in the tariff.

Finally, you should know that although now you do not know how to operate with this PBX to have it will be very comfortable and efficient.

Recognize the best virtual switchboard for your company

Properly choosing the service of a good virtual switchboard is a complex task and in which you have to be very careful about certain details, so that you can select a provider that can really meet the needs of your business or company.

Since we want you to have at your service the best virtual switchboard for your business here we are going to tell you about the main aspects that you have to monitor in order to make an excellent choice.

Have at your service the best virtual switchboards

One of the main features that will allow you to identify the best virtual switchboard for your business or company will be that the provider has to offer different services, with wide functionality, and at the same time are adaptable options.

A provider that allows you to hire a virtual PBX to which you can add, expand, reduce or subtract elements is what you will need to have a service that truly responds to your needs and where you pay only for what you need.

There are companies that offer very good virtual switchboards, but they offer options that can not be modified easily or that despite the modifications, they present tariffs inconvenient for the users.

Besides this first detail there are other more that you have to consider. For example:

  • Make it a provider that works with both small and medium-sized companies and large companies.
  • You should also choose those that serve companies from different sectors and is that when you look at them details you can find advanced services, really scalable, with good performance and rates that fit different budgets.

Finally, to be able to enjoy the service of the best virtual switchboard, it is essential that you look for suppliers that really offer solutions to the challenges that each sector presents.

How to make an appropriate comparison of virtual switchboards?

There are several features that you should take into account when doing a comparison of virtual switchboards so ideally you do it by managing a table that allows you to carry out a thorough and clear assessment.

Features and other details to compare

  • The general characteristics presented by the service: when comparing the switchboards considering their features you have to evaluate: How many extensions does it offer ?, How many simultaneous calls does it support? If you have call forwarding, call routing as well as digital receptionist? In addition you should consider whether it integrates voicemail, central phonebook, call transfer as well as recorder and administration of recordings, reports, call queues and intercom.

 

  • Details of administration and scalability: when comparing virtual PBXs in this aspect you should consider the usability of the management console, which must be web-based. It should also provide device provisioning automatically as well as real-time report of system status.

 

  • Communication details. There are several elements to verify, but the most important would be the reception of voice messages by email, the extension Click2Call, conference calls as well as virtual fax.

Other Important Elements

  • Call reporting, statistics, real-time monitoring as well as external agent support, record search and callback function.

 

  • The integration of CRM as well as the mobility offered will be essential, that is to say that it works in Android, iOS, Windows, Mac, Web and SIP phones.

Reliability of the voice IP PBXs

The VoIP switchboard is nowadays presented as a very reliable and secure service, if one makes use of the essential resources or tools.

Put your trust in the IP Voice

Generally, when thinking about the services of voice-over switchboards, doubts arise about their optimal functioning in situations such as electric blackouts and other problems.

As you can see, there are several methods by which providers can ensure reliable and reliable communications services to their customers.

When you apply these solutions, which you must consult before hiring any service, you can have the total peace of mind that the voice control system chosen ip will have an optimum operation, allowing to take full advantage of its different functionalities and benefits.

How to recognize the best voip PBXs?

Knowing how to recognize an excellent VoIP PBX from other basic options is much easier when you consider certain criteria that are key to having the best tool at your service.

Now, since we want you to make the best choice of the different voip switchboards that are offered today, here we are going to tell you about the 4 main features that will help you to recognize it.

Features of the best VoIP PBX

  1. It is a switchboard that is easy to use, that is to say that through its interface is very simple to handle. For this it is worth requesting a demo test, in such a way that you can see for yourself how intuitive the interface is. When hiring a voip PBX, if you have a friendly interface, it will not be necessary for a third party to intervene to make their configurations, to add new functions and to optimize their operation.

 

  1. It integrates perfectly with other solutions used by the company. For example, if the service is suitable to integrate with CRMS, with contact or call center, with ERPs, among others that you are implanting will be the ideal.

 

  1. It is a safe and high quality service: generally the security is not a subject that worries a lot when choosing voip switchboards, but you have to consider that being services that are developed over the internet it is necessary to watch which mechanisms are used to guarantee the deprivation Of communications.

In this way when looking for a quality service you should opt for a provider that offers not only good and modern systems, but also encrypted for your calls.

  • In this way when looking for a quality service you should opt for a provider that offers not only good and modern systems, but also encrypted for your calls…….

Basic maintenance service for virtual switchboards

Asking about the maintenance service that will be obtained when contracting with a virtual PBX provider is a key aspect that has to be considered, but that many companies forget.

That is why, if you are doing the search for virtual switchboards and you want to make a relevant choice, then we will talk a bit about the basic maintenance service that you should at least look for.

Note that generally the maintenance service is included within the rate to be paid, but when in doubt it is always better to contact and consult.

Know the pbx exchanges hosted and the benefits they have to give

Knowing the option of pbx switchboards you will surely find the hosted PBX service. But what is it?

Well, here we want to enter to clear this doubt while we will talk about the benefits that this alternative presents.

What are hosted PBX PBXs?

The first thing that should be clear about the hosted PBXs is that they are hired telephone exchanges as hosted services, ie as virtual PBXs. In this way, the first advantages that the user can demonstrate with them is a reduction in the costs of their installation.

Likewise, since it is a virtual operation service, the cost of this operation is reduced in the same way that the maintenance expense is reduced. This will clearly depend on the provider that is chosen, but in general most VoIP service providers present very favorable rates in which these tasks are included.

It is important that you know at this point that the pbx PBXs hosted will allow you to take advantage of features such as virtual fax, conferences, voicemail as well as automated messages, call routing, among others.

At this point and before talking about the benefits of this solution you have to know that it can work through the traditional telephone network, through the Internet or through a combination of the above.

Finally, with respect to its benefits we must emphasize the following points:

  • Saving on installation cost and maintenance cost.
  • Physical limitations are eliminated, allowing the company and its employees to expand and be on the move.
  • And it can also help improve the corporate image.

We can not clearly avoid its scalability and its easy use.

The best provider for your ip voice control service

When choosing an IP Voice service, we should not only focus on making an appropriate choice of the system, software or functionalities to be implemented, but also carefully select the provider of these services.

But how do you know that you are facing the best provider of voice switch ip?

To help you realize this recognition we have brought some tips that you should consider and apply.

Do not miss them and make use of them.

Important factors

  • Factors The security offered by the provider, considering in this point the security practices, such as constant monitoring of threats and the use of tools such as SSL certificates, SRTP, SBC, etc.
  • You can not fail to consider the support offered (staff support) or at least the existing documentation and tools given. Consider your needs and schedules presented.
  • Finally, regarding the availability, the ideal is that it does not go down 99%, that is to say they guarantee a short time out of service. With a 99% average time per month is about 7 hours, while if it has a 99.999% availability the maximum time for out of service will be 44 minutes a month.

3 basic criteria to select your voip control panel

Day by day are more companies, small, medium and large, who decide to use for the management of their communications the solution offered by the voip switchboard.

This service has been extended and popularized due to its flexibility and the savings that can be given with its application. But, you must be very clear that not all VoIP switchboards currently offered have to offer the same guarantees and not all services are equally adaptable to the needs of each user.

Using WebRTC

This open source project has become very popular in a short time and is that it allows real-time communications without having to make use of plug-ins.

What is it?

Web Real-Time Communications is a tool that has been launched with the aim of facilitating the applications of voice calls, as well as the file sharing and video chat.

Due to the excellent performance it has shown, it has managed to get to the main position in a short time, although some still doubt that it can really generate a revolution in the current communication standards.

But, this thought of doubt is not shared by many, since when consulting the opinions on this subject many experts know that WebRTC has entered to fill a gap in the web platform, in such a way that allows real-time communication to be established, It only loads the page.

More reviews about WebRTC

  • Initially it is clear that although this technology is relatively new, many users have described it as a reliable and quite safe option.
  • Likewise the opinions are positive regarding the quality of the sound, having better opinions than those obtained by the solutions Flash.
  • In addition, it clearly has the support of many as an open source platform that has to give a good amount of new tools.

How a Virtual PBX Works

Let’s assume that we have a company in Madrid and we want to start offering our professional services to our customers. We have integrated a virtual switchboard, which allows us to receive a good number of calls simultaneously.

In this way, when wondering how the virtual switchboard works you have to understand that thanks to the ability to receive simultaneous calls the company can be communicated at all times with its customers, but also among the members of the team.

This is done by the virtual operator of the service, which performs the derivation of calls to the corresponding extensions that it has requested.

For example, the manager who manages his extension 100 from his mobile device, the commercial team, 101, the billing manager who manages his extension 102 or the customer service, 103.

In this way it should be clear that thanks to the virtual switchboard the communications of the company are managed in an advanced way, regardless of the location of the staff. Being virtual the service that interests is to have a good Internet connection.

We hope that with this example you will understand the operation of these switchboards and encourage you to make use of them.

Reasons to switch to a virtual telephone exchange

You currently have a traditional telephone switchboard in your company. If so and you are watching this post surely you are looking for a new solution, more effective and efficient, to manage the communications of your organization.

pbx

Well, in this case it may be convenient to know some of the most important reasons for moving to a virtual telephone exchange.

Reasons to do so

One of the main reasons for changing technology is that with the virtual exchange can reduce the costs of calls, especially those that are generated with long distance calls as well as those generated by calls between different branches National and international.

On the other hand, a reason that drives the use of this service is the need to have internal extensions, but remotely to the company. This means that if you have your head office here, but you have other offices in other cities or outside the country, you may consider this service as indicated.

This is possible since with the use of the virtual telephone exchange you can integrate each and every one of the branches that your company has.

Now, what may be happening in your company is that with the current switchboard service you no longer have more lines and require more. This need is easily met in the virtual service and has no limitations.

Robot Call

In addition, if you do not require a complex call center with this option you can use softphones, software phones on the computer, to provide this attention.

fax virtual

Finally you should know that another common reason to change is that with this service you can improve the availability of your staff, both mobile employees and teleworkers.