Predictive dialer: the solution for selling or charging over the phone

Outbound call departments have a particular problem: management control. Since these calls are made by operators, it is very difficult to control productivity to establish quality parameters. However, the predictive dialer is ideal not only to check that the department is doing its job, but also to increase average productivity.

In general, outbound call centers set goals to be met and thus measure their productivity. Based on this projection, it is usually established what is expected from each operator that is part of the staff. However, sometimes these goals are set without prior knowledge or a basis on which to base them. This is how some departments manage sales expectations that are either very exaggerated or very low.

The problem of telemarketing and collections departments


predictive dialer

Many companies do not achieve the expected sales or collections level. What happens is that the commercial expectations of companies and the scope of their telephone management are not always in sync. This tends to happen a lot, especially in new companies.

This usually happens due to a lack of statistics and criteria for the performance of telemarketing or collection tasks. Not knowing how the department should operate and not having clear and possible goals, it becomes very difficult to organize the work to meet the objectives. Faced with this, some companies choose to hire outsourced companies, although the cost of this solution is usually greater than the benefit obtained.

In fact, any company can plan an optimal management of its outbound call departments. To do this, it is essential to understand how the call flow operates and to systematize the work of teleoperators. This is precisely what the predictive dialer does with ease.

What is a predictive dialer?

Telephone dialers have been around for a long time, but in the past they simply launched multiple calls in a disorderly fashion. The application of artificial intelligence to this type of device allowed for a more intuitive, efficient and targeted system. The predictive dialer is a call launcher that analyzes management and establishes an appropriate dialing rhythm.

As its name suggests, the predictive dialer predicts the times when operators will be free. By evaluating some data provided through the call center software, this module maintains a balanced dialing flow and call time. In this way, the department can realistically increase its productivity without overloading itself.

The predictive dialer easily uses statistical data that call center coordinators simply cannot handle in real time. In fact, its operation is based on the calculation and analysis of multiple factors that a normal person could not be constantly calculating. Likewise, their job is to replace human operators when it comes to dialing numbers. In this way, productivity and the number of attempts to establish contact with customers do not depend on the operator, but on the application.

How does the predictive dialer work?

The call center predictive dialer performs its work based on telemarketing campaigns. Basically, it uses a database with the customers to be called for the campaign. It will dial the telephone numbers on the list simultaneously and according to its time calculations.

This automated system keeps track of calls and available operators. In the meantime, it develops a knowledge of the flow of effective contacts achieved, call times, free operators, etc. While the campaign is being carried out, the system collects data on the dynamics that are being established in the work. This is how its statistical criteria are constantly modified, with the intention of improving productivity, but in an intelligent way.

In plain words, the system launches several calls, but always according to the work flow that the call center department can assume. The latter represents its predictive work, which it completes through algorithms. The advantage of this automated system over human management is that it handles statistical data in real time and performs calculations quickly.

The predictive dialer establishes appropriate and productive dialing rhythms. It is very functional and takes the responsibility away from the department coordinator to be pushing his employees all the time. Everything happens in an impersonal way.

Predictive dialer: complementary to other virtual PBX modules

The work of the predictive dialer is complemented by the statistical module of the call center software and the monitoring module. It is from these digital implements that human coordination can complement the work of the call dispatcher.

In fact, the productivity of the predictive dialer can be reflected mainly in the statistics module of the call center software. In fact, the difference is often very marked if we compare the management before implementing this module and after its programming. This automated system organizes the work to ensure efficiency both in terms of service and results.

The task of the call center coordinators is to finish organizing the workflow according to the statistics. In this module, it will be possible to observe, for example, which are the most favorable hours for making successful contacts. In addition, it will be possible to evaluate the performance of each operator in particular. For the latter, it is also useful to monitor the call.

Both the predictive dialer and the statistics and monitoring module are tools for generating strategies. Precisely, telemarketing, beyond the product or what you want to achieve, is about being strategic.

What improvements are achieved with the predictive dialer?

First of all, the predictive dialer organizes the work to make it more productive. It is not the same for an operator to dial calls one by one, as it is for the dialer to dial three numbers simultaneously. While the work of telemarketers may slow down at some point due to fatigue or some other situation, this module does it intelligently, but without stopping.

Beyond this, the implementation of a predictive dialer in call centers has other benefits. The departments that use it tend to have better compliance in their objectives: sales, collections, surveys generated, etc. This happens because by launching more calls, operators not only work more efficiently, but also have more chances of success.

In addition, the module also organizes the numbers according to their ability to make contact with the customer. As a result, this dialer is known to reduce the number of calls that will not be answered.  Unlike other similar systems, it will prevent calls on hold that cannot be answered by operators when they are busy. The latter translates into an increase in the quality of the system and an improvement in the customers’ perception of the company.

Some strategic applications of the predictive dialer

The predictive dialer provides a perspective of what the outbound call service should be. From its execution, it will provide statistics that will enable strategies to be developed, objectives to be set and operators to be educated in order to make their operations more efficient.

On the other hand, this system allows outbound call departments to carry out several campaigns simultaneously. From its use, it is possible for a call center to perform inbound calls and telemarketing campaigns at the same time in an orderly manner. This can be an ideal solution for call centers with low workflow and start-ups.

Phone dialers like this practically work on their own. However, to maximize efficiency, you can always think of strategies to meet or exceed your goals more easily. Innovative call center software like Neotel’s can take telemarketing to another level, no matter what type of business it is.

Neotel’s predictive dialer

Each predictive dialer works differently and this is important to measure its effectiveness. That is why it is important to contract the call center software service with an innovative and experienced company. Neotel offers systems successfully implemented in multiple companies, with a simple interface and modules with top quality artificial intelligence.

The predictive dialer is one of the modules that complement the virtual switchboard service hosted in the cloud. Added to this, Neotel offers other similar tools such as the progressive dialer and the robot call. The entire system is integrated into a single application that works with an Internet connection.

This add-on is useful for telemarketing, bank management, collection departments and any work performed by outbound calling departments. The entire software works effectively for any type of business, call center or entrepreneurial initiative. No matter the size of the staff, there is a customized plan for every entrepreneur.

The price of this module for each agent is only 12 € within the monthly fee for the call center software contract. The service does not require installations, equipment and everything is easily managed. Undoubtedly, an excellent way to manage business communication.

Progressive dialer: function for outgoing calls

Motivating productivity in an outbound department can be tricky. Beyond the established goals, it’s all in the hands of the operators. That’s why this type of management is often a challenge for any company, regardless of its industry. However, it is possible to maintain efficiency in these environments by implementing a progressive dialer.

The dynamics of inbound call centers depend on the flow of communications generated by customers. In this case, it is much easier to monitor that operators do their job with efficiency and good response times. In contrast, coordinating the management of an inbound department can be complicated. Precisely where human beings simply cannot, the progressive dialer operates.

Progressive dialer is a call launcher

The progressive dialer is an automated application for the call center. Basically, it consists of a call launcher that is very useful especially for outbound call departments. In addition to this, its system provides for operators to be free when launched calls are answered by customers.


progressive dialer

The progressive dialer uses the data stored by the call center software about the department’s activity. This allows it to adapt to the usual workload and improve it when launching calls. With the passage of time and the information collected, it will improve management through algorithms. In simpler words, this intelligent tool is in charge of dialing by itself to the list of customers to contact, without relying on humans.

The objective of this tool is not to leave the productivity of the department in the hands of the operator. In this way, times are speeded up, as well as the opportunities to achieve effective contacts. The implementation of this module usually results in an increase in the achievement of the objectives set for outbound calls.

Useful for any type of management

The progressive dialer is not exclusively for closing sales. In fact, this artificial intelligence tool is applicable to any task related to inbound calls. In fact, it is ideal for call centers with a low volume of service and start-up businesses.

For example, this module works very well in a credit card location department. Likewise, it will be of great use in collection departments, telephone sales, surveys, among others. Any outbound call management can be complemented with this application that is part of the virtual pbx.

Neotel offers an innovative progressive dialing system and other highly effective artificial intelligence applications. In addition to this call launcher, there is the predictive dialer and the call robot. All these automated modules facilitate telephone management. They can be used to improve both customer service and telemarketing.

Innovative call center software

Neotel has a call center software hosted in the cloud suitable and cost-effective for any business. The cost of the service is adapted to the needs and services requested by the customer. This system is much more than a telephone communications manager and has very advanced features to improve the marketing of products and services. By contracting it, entrepreneurs and companies can count on the progressive dialer and other similar tools.

yealink and grandstream gateway

Neotel has the best grandstream gateways for your business

IP telephony has endless advantages for companies of all types. There are many ways to migrate to this technology that improves and lowers the cost of telephone communications. One of them is to implement Grandstream gateways which opens up a world of possibilities.

IP telephony can work very easily on modern devices such as smartphones. It can even be very easy to make Internet calls through a computer, headset and microphone. However, businesses can still use their traditional telephone equipment.

What does Neotel’s grandstream gateways do?

telefonía ip

Many call centers use fairly traditional analog telephones. However, they do so in an updated form incorporating VoIP telephony. Grandstream gateways can be implemented to adapt these older devices.

In fact, this device allows devices such as analog telephones and fax machines to continue to operate in companies. In this way, companies do not have to spend money buying new telephone communication devices. Today there are very advanced terminals with excellent functions, but this implies a cost that can be reduced.

Grandstream gateways are devices with ports that allow analog telephones to be connected to an Internet network. This is how these devices can go beyond the telephone line and use much more advanced technology. Calls can be managed with modern and up-to-date virtual PBX software.

Why do grandstream gateways have different prices?

There are different types of grandstream gateways useful for different types of businesses. The more expensive ones tend to have more FXS ports and more capacity on the WAN port. These two features are basically what affect the cost of each device.

Lower capacity devices typically have between four and eight FXS ports. Of course, a customer service department or a larger office will require higher capacity products. In these cases, a device with 32 or even 48 ports can be deployed. Grandstream Gateways start at prices ranging from €320 and extend up to almost €800.

However, this is an expense that can effectively connect all terminals in a company. For example, this is a solution implemented by many hospitals and clinics worldwide to improve their communications. This is important in environments where fast communication and call transfers are a priority.

Neotel has the best models

The grandstream gateways sold at Neotel are designed to meet the needs of every type of business. Their devices are of proven quality and in fact, they are the most recommended for the development of business communication.

Switching to advantageous IP telephony means higher quality telephone communications at a lower cost. All calls can be managed from the virtual PBX. This allows call centers and offices to adapt to today’s technology. From there, the possibilities in customer service, telemarketing and management control are endless.

Neotel's distributors IP telephony

The advantages of being an IP telephony distributor

Companies and businesses are adapting to new human realities. Today there are much more open approaches that allow even people who are not officially part of a company to earn money with it. This is precisely what is happening with IP telephony distributors.

There is a way to be distributors selling products and services without the need to make an initial investment. This is a line of business typical of the collaborative economy and some companies have opened up to its benefits. The objective is to promote the expansion and sale of products with greater ease and fluidity.

IP telephony distributors: generating easy income


distributors of IP telephony

IP telephony is booming and although it is not a new product, many do not know about it. To tell the truth, this is a technology that generates savings and efficiency in the business environment. Paying the phone bill to a large telephone company is not the same as calling using the Internet connection.

IP resellers are basically the broadcasters of an innovative technology. Their job is to show business owners and companies that there is a better way to communicate. If, for example, a friend is starting a new business, the reseller can offer newer and cheaper equipment to do so.

This is a booming market because not all businesses have upgraded. In fact, there are many companies with old call centers or communication systems. This is because there is no concrete knowledge of the advantages of migrating to VoIP telephony.

The commission scheme

The distribution of products has always involved an initial investment for those who get into these businesses. Since the collaborative economy, the plans have changed to guarantee profits to all participants. Thus, some companies offer the possibility for salespeople outside the company to look for new customers.

The concept is practical and is based on having people who can make new sales. In exchange for this service, the company pays commissions for each closed deal. The best thing about this scheme is that people can generate extra income without spending money.

This can be a great opportunity for people who have many contacts and know how to sell. Those who work with consulting or with a portfolio of companies can also benefit from VoIP distribution. The company can also gain a lot because it increases the possibility of selling the call center software service.

Neotel resellers

Neotel offers commissions for each customer that generates revenue from its IP telephony resellers. As long as these users maintain the virtual PBX service, the reseller will keep an income. The company provides all the necessary equipment and technical support.

Resellers simply interact with potential customers and close sales. The more contracts that are closed, the higher the profits. Undoubtedly, this is an excellent opportunity to generate an extra income.

Integrate virtual PBX with third-party software

The ability to integrate virtual PBX with third-party software is still unknown in many call centers. Most departments manage different applications totally disconnected from each other. Nowadays, some communications companies offer mechanisms for software integration, which makes things easier.

This capability involves developing digital work tools that are easier and faster to use. In the contact centers of the past, everything used to be very disconnected. Having a single space in which to make calls, process claims and manage business is now possible.

The web socket: a solution that few exploit


integrate a virtual pbx in third party softwares

Using a web socket makes it possible to create a space where the applications used for work are integrated. For example, a small company may have a management tool, an accounting tool and also one for making calls. With integration, what is achieved is to be able to use the functions of all of them from a common space.

One of the biggest problems that many call centers have is that their applications are not integrated. This can be a problem when the company moves from physical applications to a virtual PBX. For this reason, many companies do not make the leap to this technology that allows everything to be stored on the Internet securely and without complicated installations.

The web stocket is a connector for virtual PBX. From its use, the customer service department can advance technologically while continuing to use its usual applications. Neither the workers nor the work undergoes major changes and the company can make way for the facilities offered by storage and services hosted in the cloud.

Integrating virtual PBX with third-party software is vital

Adapting companies to the advent of the virtual PBX is necessary. Thanks to this system, data can be stored in the cloud, instead of using physical servers. The latter, constitutes a great monetary saving for companies.

On the other hand, this type of call center software allows business communication beyond the boundaries of the call center department. Nowadays, a company’s telemarketers can attend from the comfort of their own home and with their own devices. Therefore, since the upgrade from the virtual PBX is essential, the important thing is to make the process as atraumatic as possible.

Precisely, integrating virtual PBX with third-party software allows a migration that does not affect the service. Many communication companies offer the virtual PBX, but not all of them allow integration with the programs regularly used by each company. For example, one of the companies that do guarantee the integration of applications is Neotel.

For all these reasons, it is essential to migrate to a virtual PBX with a company that knows how to integrate applications. The modernization of the call center and customer service is guaranteed when it is well thought out.

Service Numbers 900 Companies Lines 900 Numbers Nine hundred, for businesses and companies

Getting a 900 phone line is advantageous for medium and large companies

Some banks, clinics, industries and insurance companies have toll-free lines for public attention. The reason for this is that hiring a 900 line can generate commercial and advertising benefits. Another aspect that improves from its hiring is the way in which customers see the company.

The 900 lines are part of the intelligent network numbers. These are different from the rest because they have special rates fixed according to the activities and functions of those who contract them. The 900 line is characterized for being free for the user who makes the call to one of its telephone numbers.

What do companies gain by contracting a 900 line?

Many will wonder what leads a company to assume the costs of incoming calls. To tell the truth, contracting a 900 line is more than an expense, it is an investment. Companies that contract toll-free hotlines ensure greater communication with their customers.


getting a free phone line for customers for companies

But its appeal goes far beyond understanding that when we call a 900 line it is free. Nowadays it is known that companies with this type of numbers have a better corporate image and are better remembered. The use of this prefix and its repetition in advertisements allows even non-customers to memorize it.

Contracting a 900 line also allows the integration of all incoming calls from a single number. The whole system is integrated through the call center software, from which the communication is managed and quantified. The best thing is that it makes little difference whether the customer is calling from another region or country. The latter also favors the company’s image and makes it look like a very receptive entity.

How to contract a 900 line?

If you are wondering how to contract a 900 line, the answer is very simple. Companies like Neotel offer this service at a very low cost. Of course, it is important to analyze the rates established by each company when contracting.

In Neotel, the basic contracting of the service costs only 5€ and from this point on, costs per minute of call are established. The rates paid by the contracting party are very competitive and are oriented to the profitability of the companies.

Contracting a 900 line does not require additional investments in facilities or equipment. Everything is managed from the virtual pbx or software, with the equipment that the customer usually has. The telephone company takes care of the rest.

Who can contract a 900 line?

Any company or freelancer can request a 900 line to serve their users. Of course, it is usually a much more optimal solution for medium and large companies. This is because their volume of revenue makes it very profitable to contract this type of service. This is an investment that will bring new customers and expand the opportunities to capture better revenues. Undoubtedly, a service that should be considered by expanding entrepreneurs.

Productos Data Center

Data center products: Shared or dedicated server?

The most cost-effective for businesses today are virtual servers. However, entrepreneurs still have one last dilemma to solve when it comes to contracting storage services. The key question is which data center product is right for you: shared or dedicated server?

If you are still wondering what a server is, it is basically computers for data storage. All this is important when working with an online store or if you are setting up an information bank. Now, if it is a matter of choice, both shared and dedicated servers are efficient. Everything will depend on what they are going to be used for.

The shared server: A good start


which data center product is the most interesting?

When talking about data center products, it is impossible to forget the effectiveness of the dedicated server. However, it should also be taken into account that its hiring is usually a little higher in terms of price. To tell the truth, not all businesses need this type of virtual storage.

For example, start-up companies can rely on a shared server first. If the website or online store is not very large or complex, it can also work well with this type of server. Even a small call center service can operate this way.

The shared server can offer enough storage space at a reasonable cost and without the need to set up a datacenter. Of course, there are companies that, due to their volume of work or type of service, require dedicated storage. As the name implies, this format involves the use of the computer and all the space by a single company or contracting person.

Who needs a dedicated server?

Virtually any company with a massive volume of attention, sales or users requires a dedicated server. Stores with a large stock of products or with complex and heavy web pages should also contract this type of storage. This option is the most optimal among today’s data center products.

Dedicated cloud software allows everything to be stored in the cloud and this is how Neotel offers its virtual PBX. This type of service guarantees space, high performance and data security, a very important issue nowadays. The value of the dedicated server is perfectly profitable for a high-volume business.

The data center products to choose will depend on the business activity developed, the volume of work and the characteristics of the website. Neotel offers different plans oriented to the different needs of each client.

Neotel’s data center products

In addition to its call center software, Neotel offers storage services at very low costs. Linux virtual machine storage can start at a base price of 10 euros, for small websites. The transfer rate is unlimited and backups are offered at low cost.

A dedicated server is also available at a cost of 280 euros with everything you need for any type of business activity. Maintenance is provided by Neotel, as well as the repair of possible failures. The customer simply relies on the service, without having to set up an expensive data center.

Send massive SMS to mobile mass SMS for companies SMS sending platform

Sending mass sms to cell phones as a marketing strategy

The use of text messaging as a marketing medium is making waves. Projections indicate that this technology is effective in reaching more customers. Sending mass SMS to cell phones is positioning itself as the perfect strategy for sales and user loyalty.

The use of text messages is paying good dividends in times of email marketing. The popularity of the Smartphone among users allows this format to remain in use. Its immediacy and simplicity are advantageous attributes to develop advertising techniques. Companies with an SMS sending platform have a great advantage over their competitors.

SMS marketing: an old concept with new strategies


send sms to phones massively

The impact of text messages in advertising has generated a new trend: SMS marketing. Numerous researches made by consulting firms confirm the effectiveness of this resource for advertising. Sending bulk SMS allows reaching customers and users for many reasons.

Today it is known that the opening and retention rates of SMS advertisements are around 98%. In addition, the message is read quickly by users, just three minutes after being sent. Another important fact is that this medium guarantees a significant percentage of visits to the company’s website. This is guaranteed by the placement of links that lead to these sites.

It is worth noting that smartphone use is central to consumers’ purchasing decisions. According to several consulting firms, more than 55% of purchases are made after the buyer used their cell phone to research or finalize their decision. That is why bulk SMS for companies is a marketing advantage.

Send bulk SMS to cell phones with Neotel

Neotel offers an advanced module for sending bulk SMS. The system works in an automated way with the customer data that the company has. Simply write the text message and send it to the selected phone numbers.

Through this module you can send bulk SMS to cell phones with embedded links. In this way, the customer can be taken to the web page or any other desired site. In addition, the system allows to have a control of the SMS that have been sent. Likewise, this complement to the virtual PBX also generates communication analysis statistics.

Sending mass SMS to cell phones and knowing the results of the campaigns is possible thanks to this advanced module. Companies can acquire this automated system and incorporate it into third-party call center software. It is not necessary to contract the entire Neotel service to have this innovative application. The integration is seamless.

Entering the world of sms marketing to boost your business opportunities is now possible. Undoubtedly, it is an excellent alternative to reach the user. Today’s call center software goes far beyond telephone management.


Personalize the ivr with a professional voice-over service

A company’s call center is a fundamental part of its advertising image. When a customer calls, he/she is met with sounds, messages and voices that eventually identify the company. Firms that manage to turn these elements into a brand usually resort to a professional voice-over service.

The IVR is the system that interacts with the customer when calling a company. This is the voice we all hear when we call a bank and ask for our ID. This automated module is the same one that leads the user through the options they have to channel their call. The fact is that this can be enhanced to build the company’s image.

The ivr as a brand element

The ivr is what all customers come in contact with when they call the call center. Many companies make sure to set it up well so that the customer can easily handle their requests and complaints. However, many times they forget to customize the voice over of this system.

It is important to note that ivr is an automated customer interaction system. In other words, its function is not only to indicate which numbers a user should press to communicate with each department. In fact, the nature of this system is to get in touch with the clientele.

The most prestigious companies customize their ivr by using a professional voice mail service. In this way, they make their interactive voice response system part of their branding and advertising efforts. In this way, the message can be much warmer, friendlier and have characteristics that the company wishes to project.

Professional voice-over services

One of the most effective strategies is to use an operator with a female voice. The aim is to project to the customer the willingness to be served with kindness, affection and companionship. The way in which the speech is configured is fundamental to generate a good impression on users.

Another important contribution of the professional voice-over service is that it allows recordings to be made in other languages. This is essential for companies all over the world. In every country there are always users who only speak languages other than the local one. The service is facilitated and the image projected by the company to the outside world is strengthened.

Professional voice-over services can become a differentiating element in the long run. It is important to personalize the voiceover voice of the ivr in order to make a difference with respect to the competition. Hence, this element of the call center software can be understood as an advertising tool.

Ivr and professional voice-over services

Neotel offers both the installation of the ivr and the professional voice-over service to customize it. Both services can complement the virtual PBX contract. Companies can also order these modules separately. The voices are 100% human and each phrase is recorded in detail to be heard as desired by the contracting company.

Mobile Rates

Mobile rates: the advantage of no permanence

The offer of mobile rates is quite wide and that makes it much more difficult to make a decision. Some plans are expensive and others are very cheap, but most of them are related. In many cases, the difference must be established by cents.

That is why to get the best phone plans it is essential to analyze much more than just the rates. One of the fundamental aspects to obtain a profitable agreement is to consider the permanence. This is related to the contract conditions of each telephone company.

Mobile tariffs without permanence are better


mobile rates

Many telephone companies plan contractual stipulations that are convenient for them. One such condition used by a few traditional companies is that of permanence. This obliges the customer to remain for a period of time with the telephone company, once they sign up for a plan.

The permanence usually has different lengths of time. Some companies only stipulate it for about three months, which is usually the minimum time. However, in other cases the customer is obliged to maintain the service and payments with the company for six months or even a year.

The permanence is usually signed even before starting to enjoy the telephone and data service. The problem comes when the customer starts using his plan and notices service failures. There is also the case of companies that raise the cost of their plans without even warning. In these cases, the contracting party must hold out until the stipulation that obliges him to remain in the plan expires.

At Neotel we work without permanence

The problem with many mobile tariffs with permanence is that they can be abusive and even misleading. In case the customer wants to be released from the service, he must pay some kind of penalty. At Neotel we are confident in the quality of our service and protect the customer’s freedom of choice.

In addition to having cheap mobile tariffs, all of them can be contracted without any permanence stipulation. In this way, the customer can cancel the service whenever he/she wants without any kind of penalty. Likewise, it is feasible for the business contracting party to eliminate some numbers if they wish to reduce their expenses when acquiring the call center software.

The best mobile rates are economical, of high quality and allow the customer to decide on their contracting. In this way, even a person with a small business can enjoy the benefits of the virtual PBX. The goal is to make customers feel comfortable and adapt their budget comfortably.

Unlimited calls

Another important factor when purchasing mobile tariffs is to choose those that allow unlimited plans. There are offers on the market that seem very profitable, but limit the minutes for telephone communication.

In conclusion, it is essential to verify each proposal on the market. To tell the truth, analyzing only the cost does not allow the customer to find the best service. Every aspect of mobile tariff contracts can have an impact on the user’s experience, which is why it is necessary to read even the small print.