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Service companies require predictive dialer

Service companies must focus efforts and resources on communication with their customers. Whether the company is large or small, new or experienced, the call center is simply necessary. Both the call center and the outbound department will be indispensable. In the case of the latter, the best way to increase telemarketer productivity is through predictive dialer.

Service companies need to make outbound calls en masse for multiple reasons. One might think that telemarketing is their only reason. However, most of these companies have many other jobs that involve calling their customers in order to be developed. With this in mind, it is essential to look for ways to improve productivity and the predictive dialer is probably the most efficient of them all.

What is the predictive dialer?

In the most efficient outbound call departments, progressive call launchers are often used. These are systems that perform the dialing automatically, so that productivity does not depend on telemarketers. This type of dialer is known as a predictive dialer.

predictive dialer

The predictive dialer owes its name to the predictive operation that characterizes its system. Dialing is performed when the application senses that an operator should be available to attend a customer. Better yet, this dialer acts in such a way that it seeks to increase productivity within the department, i.e., more calls are launched and answered by the operators on the floor.

The predictive dialer is ideal for service companies because they tend to have a considerable call volume. The larger a company’s phone lists are, the more necessary the implementation of these predictive campaigns will be. In the case of very small departments, a call center progressive dialer can be implemented.

What is the progressive dialer?

The progressive dialer is another type of dialer in a call center. Basically, there are different types of dialers and this one behaves a little differently from the predictive one. Instead of predicting when the operators will be free to attend the customer, it launches the calls progressively, every so often.

The progressive dialer is a type of call launcher that works very well for departments with a low volume of work. For example, a very new service company can use this system to offer its services via telephone call. It is also useful to have this application when the company is dedicated to very exclusive services, with a really small client list.

The important thing to know is that the most important types of dialing in a call center are predictive and progressive. These systems facilitate the work of outbound departments enormously. In general, human operators get tired and even more so when obtaining a sale is difficult. In these cases, the best thing to do is to have a machine launch the calls, and that is what dialers do.

Telemarketing software: business communication for growth

The progressive and predictive dialer are modules found in some telemarketing software today. In the case of Neotel’s software, this is an add-on that can be added to the basic functionality of the virtual PBX. Many of our customers with outbound calling departments implement these systems to make their campaigns much more efficient, no matter what they are. Call launchers are used to increase the volume of business calls in order to:

Improve telemarketing campaigns.
Perform collection tasks.
Deliver products, services and offers to customers.
Billing reminders.
Direct telephone surveys.
Any other type of outbound calling campaign

Of course, the predictive dialer is just one of the additional modules of our virtual switchboard service. This type of software, oriented to customer service and marketing, has many useful tools for any type of company. It is worth mentioning that our software is one of the most innovative and advanced in the market. At Neotel, we have 20 years of experience in the field of business communication.

At Neotel we have the best plans for you to enjoy the advantages of the virtual PBX service. You do not need a large investment to have such useful tools as call launchers. If you are interested in this technological solution, you can contact us.

Progressive dialer: Call your customers and speed up your commercial activity

Today’s businesses must have call centers to keep in touch with consumers. It is also important to have a group of telemarketers who make outgoing calls. The latter is useful for telemarketing, but also for dealing with certain commercial activity and collection tasks. Companies that are just starting their call center will find a great ally in the progressive dialer.

Companies that offer services usually need this type of department even more. It should be noted that, in principle, a large call center room is not necessary. By hiring a virtual switchboard, a very efficient and integrated service can be generated.

Progressive scoreboard: What is it about?

progressive dialer

Businesses that work with outbound call departments understand that maintaining a high contact flow is important. The higher the call volume, the higher the chances of achieving the stated objectives. This is a maxim of this type of call center. Unfortunately, leaving the action of calling up to human beings is often a problem to maintain high productivity in this type of campaign.

To avoid this, call launchers, automated systems that perform the task of calling intelligently, were created. By incorporating them, the human operator is simply in charge of talking to the customers, in case they answer the business call. Precisely, the progressive dialer is a launcher characterized by the progressive dialing of calls.

It should be noted that this type of dialer is ideal for small companies or those with a small call volume. By having not so large contact lists or small campaigns, progressive dialers allow you to get the job done with the necessary efficiency. Undoubtedly, this is the best way to start building call center departments.

There are several types of dialing in a call center

The progressive dialer is just one of the types of call center dialing that exist. For example, call centers of large companies usually use the predictive dialer. This has a much more complex system that allows to predict when an operator is free to answer a call launched from the company itself. Its job is to make the outbound department more efficient every day.

Predictive campaigns work best when the volume of work is large. Typically, this type of campaign is broad and has much more ambitious goals. For example, a bank or an insurance agency is likely to use this type of marker and not the progressive one. In fact, a progressive call center dialer would not be able to adequately handle the volume of a large company, which needs to make many calls per day.

The progressive and predictive dialer must therefore be geared for different types of companies. Otherwise, it is very likely that the dialer will not be able to increase productivity in outbound calls, but quite the opposite. Therefore, it is important to know a little about these tools that are part of the virtual PBX service.

Call center call software: a solution for entrepreneurs

The virtual switchboard service is not only for companies that have a fully constituted call center. In fact, any type of company, regardless of its size, can take advantage of the benefits of this program. A small family business, with two people in charge of attending to customers could use some of the functions of this software and boost its business.

The virtual switchboard is known as call center software. However, you do not need to have such a department to use it. Tools such as the progressive dialer make it an attractive bet for telemarketing. But, just as this module exists, this type of programs also include others of great utility to increase the visualization of any type of enterprise. Call launchers are just a taste of all the qualities of this application.

At Neotel we have the best virtual switchboard service on the market. Our software is advanced, easy to use, innovative and incorporates luxury add-ons. In addition, we offer plans so that any entrepreneur can count on this useful tool. We have 20 years of experience in this business, which makes our program a safe bet… Contact us!