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Neotel

VIRTUAL FAX: Fax by VOIP

Communication is becoming more important every day, and investments in telephony are expensive, which is why many companies are not using fax, despite its versatility for sending documents, Neotel with its virtual pbx makes available the ease of sending virtual fax with the comfort of your system and without expensive installations.

What is a Fax?

It is a system that transmits data, written or graphic through telephone technology, also known as facsimile to the technological device that allows you to transmit documents, texts and other data generating a telecopy.

What is a virtual fax?

The term virtual fax or internet fax is used to refer to the service that allows you to send and receive faxes using different means (email, web or office automation and internet connection), which allows you to send and receive faxes without having a fax machine, consumable or telephone line.

How to receive and send internet faxes?

The Virtual Fax server integrated in the Neotel Virtual pbx simplifies the data transmission system. Turn your computer, cell phone or any other device into a Fax machine.

You will only need this application and a terminal connected to the Internet, simplifying the use of this procedure, saving time and getting more out of your company’s instant communications.

As easy as entering the recipient’s number from your email or customer area, the documents will reach the recipient as a Fax. It works the other way around as well.

Fax by Voip. Send a fax by internet: mail2fax

To send an Internet fax thanks to the virtual voip fax, we only need to send an email attaching the file in PDF format.

With Neotel’s online fax device this PDF file will be automatically sent to the phone number provided in the email’s subject.

Receiving an Internet fax: fax2mail

As with sending a virtual fax, receiving an Internet fax is much simpler and more accessible than using the old machine.

You will need to have a telephone number assigned to you to receive the faxes, and the PDF documents will be sent to this terminal.

If they are images, the device will convert them into PDF format and they will be sent immediately to the designated e-mail address.

Possible numbers

 

virtual pbx

You can request both national and international numbers (over 200 countries), so if you need a fax in Madrid, Moscow or New York is only a matter of minutes to have it operational.

How to receive and send a fax over the Internet?

Do you have an Internet connection? Then you already have everything you need to start using the virtual fax.

The virtual fax service makes us forget the classic physical machines to send faxes along with the maintenance they entail. When we send a fax through a fax machine, although the process may seem easy, we must not forget the costs involved in this communication system: light costs, maintenance, repairs, specialist technicians for when our fax machine does not work , etc. With the virtual fax the client only needs to take care of sending the fax. And nothing more.

virtual fax

The virtual fax very surely covers the needs of the vast majority of the public out there; Why do not you give him a chance? Call Neotel and ask about this service and we will advise you without obligation

Neotel is one of the companies that has struggled the most to bring communication systems to the public. The same thing happened with the fax machine. Here Neotel has taken a step further, unifying two technologies, Internet and Fax, to create what virtual fax calls.

Neotel

How to send and receive a fax over the Internet?

Nowadays, with the current times it is fundamental to be able to send faxes.

Simple and simple faxing via Internet

The Neotel control unit is presented as the best virtual switchboard available today. Many years of experience support us in this sector. From the panel of the switchboard itself the client can send and receive virtual fax in a very simple way. You can also check the faxes that are archived.

  • Mail2Fax: Here the client sends an email with the message he wants to send by fax in PDF format. Indicating the destination number of the other person in the subject of the email, the other person receives the PDF file including the fax message. It will be the same system that sends a fax confirmation sent or not, and thanks to Neotel’s virtual fax, we only need an email client (on our mobile phone) and we can use this service.
  • Fax2Mail: With this option the user can receive faxes via email. You just need to have a phone number from which to send faxes and these will be received in PDF format via email.

The virtual switchboards are the best option within a company

Now with Neotel it is very easy to hire a virtual switchboard for your company.

The user who hires Neotel’s virtual switchboard will save on call costs.

Virtual switchboards that do not need maintenance or installation

PBX control unit

0 installation and maintenance cost

telefonía IP

Another advantage of contracting the switchboard with Neotel is that the customer pays absolutely nothing for the installation or maintenance of its switchboard.

The Neotel control unit is 100% scalable. This means that it is the client himself who can expand or reduce the functionalities of this at his whim.

Neotel is a specialist in cloud switchboards and IP telephony, so if you wish you can contact us and request more information without obligation.

Fact: a virtual switchboard is always better and cheaper than a physical switchboard

  • With the virtual switchboard you can divert calls from your company to your mobile phone.
  • The virtual switchboard is highly configurable, however this does not mean that you have to hire a computer to configure your switchboard. The Neotel control unit is the simplest to configure in the market. We have developed and designed a graphic interface just for this. So that any person in the world and without any computer knowledge is able to use and configure their switchboard. In addition, you will always have technical support from Neotel for any questions that may arise.

Neotel’s virtual switchboard provides the same features that its physical switchboard now provides, only with more functionalities, and cheaper.

 

Neotel

What is Neotel’s advanced virtual PBX?

The virtual PBX is built with the Customer Service and Telemarketing services in mind.

By contracting the Neotel virtual switchboard we guarantee a substantial improvement in the performance of our call center company and the sales campaigns / Telemarketing

With Neotel the permanences disappear. When you hire us one of our services, if you are not satisfied with the quality of the service you can leave without any inconvenience for you. Similarly, from Neotel we are sure that once you try our solutions you will not want to change operator again.

 

click to call me back

With the virtual switchboard we can make calls between our offices in a much cheaper way. Besides, it does not matter where in the world your employees are. With the virtual switchboard are all savings.

Neotel’s advanced switchboard encourages call centers to achieve their goals in less time.

Save on your bill; never in the quality of service

Remember that, with the virtual switchboard, your agents may be working from their homes and as if they did from the office.

Through a username and password, Neotel gives you access to its complete telephony solutions ecosystem.

From your client panel you can perform actions such as setting up waiting calls, queues, waiting music, and a very long etcetera.

grabador de llamadas

The Neotel virtual switchboard is the only one that is updated with new improvements for customers

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The Neotel virtual switchboard presents different modules such as:

It is for all the above that the Neotel virtual switchboard does not need investment in installation by the customer.

A company is always interested in saving on the bill. This, however, does not mean losing quality of service.

Neotel

What is the difference between IP Telephony and conventional Telephony?

Basically, with IP Telephony, what we do is optimize our line of business in a better way.

With IP Telephony we improve communications and productivity of the company

If you still do not have IP telephony in your company, you should rethink things.

IP Telephony is more powerful than you think.

IP telephony is linked to the virtual PBX hosted in the cloud. With the switchboard in the cloud our company grows faster.

click to call me back

Thanks to IP Telephony and the Dialer, we save costs, we are more productive and in general we work better

The Voice IP is the enclave concept of the IP Telephony. If you are looking for an IP Telephony provider, you do not need to look for anything else. With Neotel you have the greatest coverage guaranteed.

No advanced knowledge is needed to use IP Telephony

If you still do not know how to install IP telephony in your company, call Neotel and we’ll get to work.

  • We verify your bandwidth to ensure that the quality of the calls will be ideal.
  • We advise you on whether to use our own Neotel softphone or if you prefer an IP terminal.

Whether you need to buy an IP phone or prefer to download a softphone application, we will advise you.

dialer o automarcador

Imagine your company working with IP Voice Telephony

Another peculiarity of IP telephony is the use of virtual fax. Without the need for physical fax machines, virtual faxing allows you to send and receive faxes in the same way.

Contract the Neotel virtual fax with the PBX. Call us and ask for prices

As simple as using an email account and an Internet connection. This is all you need to be able to use our virtual fax service for companies.

There are many reasons to use virtual fax:

  • Its reduced price for switchboard customers.
  • Mobility. No matter where you are, it is always available.

Never before has it been so easy to save money!

As soon as you request us you want to activate the virtual fax service, and you will be using it. This fast

If you are thinking of moving out of the office, the hassles of having to move your phone system with you disappear with the Neotel virtual switchboard.

Through the Network, the voice becomes data, and it reaches from a point of origin to a destination.

Fill in the contact form that appears on the web, or call us or if you prefer, send us an email. We will get your case as soon as possible.

IP telephony is based on voice over IP, which consists of transmitting the voice over the Internet.

Nowadays, IP telephony plans and virtual switchboards are the order of the day in companies. Neotel can offer everything you need.

Hire extra modules for your switchboard at your whim. Ask us about the modules for the Neotel PBX and you will be amazed.

If you need a Telecommunications company that specializes in switchboard services, call center software and CRM, Neotel is covered.

Ask for more information about our virtual switchboards

Either for a comfort or savings issue, do not continue postponing the migration to the virtual switchboard. Get rid of your obsolete physical switchboard once and for all and now hire the Cloud PBX with Neotel.

Give a more professional image.

The virtual switchboard is intelligent. It is designed in such a way that you will increase the talk time of your agents.

Set up a welcome message and music on hold for your customers.

Configure a menu of options so that users are transferred to the correct department within your company.

Important points of the Neotel switchboards:

  • Personalized welcome message
  • Queue waiting.
  • Redirection of calls.
  • Redirection according to schedules.

The virtual switchboards are presented as very useful services for companies of all sectors.

From Neotel we invite you to know more about our integral Telephony services.

SIP phones are affordable products for everyone.

Whether they are SIP phones, IP phones or softphones, they all transmit the voice over the Internet.

If you wish we can inform you about our IP phones at the best price

Contact us and we inform you without obligation.

PBX for companies

Once you try to make calls with the dialer, there is no turning back.

The guarantees of Neotel 2000

  • Professional installation of the click2call button on your website
  • 1 mes de prueba gratis sin ningún compromiso
  • Freedom: there are no permanency contracts
  • High quality IP telephony since 2000
  • Request a quote without any commitment

pbx

Whether you’re interested in predictive or progressive dialing, at Neotel we can help you

Give the best Customer Service possible.

Greater availability for your customers

fax virtual

For better customer service

Take advantage of Neotel’s call center tools.

 

In Neotel we have no competition

telefonía ip

With our software your call center can get everything. From massive sales campaigns, Telemarketing to Customer Service.

Neotel

Compare virtual PBX

When migrating from a physical PBX to a virtual PBX it is necessary to know a series of details.

IP PBX, that rare concept

With the IP PBX the voice is sent converted to data through the Internet.

It is a 100% scalable system.

If you already have a phone number. you do not need to lose it. As easy as making a portability. And nothing more.

The IP VoIP switches are all advantages and disadvantages for the company

Beyond your price you need to know the characteristics of the IP Voice and what this technology can do for your company.

At Neotel, if we know anything, it’s IP Voice Telephony. What are you waiting for to call us?

By contracting a PBX what is intended is to gain in comfort and efficiency.

Being in a hurry to hire a switchboard company does not usually work out well. It is better to take time to research online user references about each of the services of the different IP Voice operators that currently exist.

Neotel puts at your service the best virtual switchboard

The virtual PBX is composed or operated by modules. These can be deleted or added at the customer’s whim. Each module provides extra functionality to the system that makes it more powerful.

Companies that sell switchboards there are many, many. There are more affordable prices and others less. Some are more reliable, others not so much. Ensures that you are hiring a professional company with extensive experience in virtual switchboards.

At Neotel we are capable of facing any situation. No matter the size of your company, where you are or the number of agents. We have the capacity to spare you to give you the best coverage.

Search, compare, and at the end is Neotel

As you can see there are several aspects to consider when hiring a virtual switchboard.

Some other aspects to consider

More things you need to know

Trust the Neotel cloud exchange

There is no reason to think that this is an unstable technology.

More and more call centers choose to migrate to the PBX

Do you need a VoIP PBX?

Neotel is your Telecommunications Provider par excellence. We understand the needs that call centers have to face every day. We are specialized in providing solutions to these problems.

If you still do not work with a virtual switchboard hosted in the cloud with Neotel, you need to call us today. We want only the best for your call center company, just like you.

Cloud Virtual PBX – The Neotel virtual switchboard in the cloud

Nothing more than the reduction in costs and it is worthwhile to migrate with Neotel.

Surveys of Telemarketing, Spy & Whisper, Call recording, Click 2 Call Me Back, Virtual Fax, etc.

  • Without installation or maintenance.
  • There are no geographical limitations.
  • Give a more professional image to your customers.
  • Scalability
  • Easy to use.

We are the # 1 provider in virtual switchboards

Have you already looked for references in Google to see what our customers say?

We are the best provider of VoIP PBXs in the market.

If you have any questions please contact our advisors.

We are ahead of the future, to offer you the best technologies in Telecommunications today

You will not want your competitors ahead of you, right? Call Neotel, we will inform you without any commitment. You have nothing to lose.

Not all virtual switchboard companies are the same. Our quality is the reason for being for Neotel.

WebRTC line

Have you ever dreamed of making real-time communications, from the web browser itself, and without the need to install any kind of plug-in? This is possible with the WebRTC lines that Neotel offers.

No need to install anything, just using an Internet connection. This is what you need to start making calls through WebRTC,

WebRTC is a reality. And you should be interested

  • Rated as reliable and safe by users.
  • Maximum audio quality
  • Open source technology

Are you willing to make your life easier? Do you want to hire Neotel’s virtual switchboard?

Be in direct communication with your employees and customers.

Do you need more reasons?

webrtc

Send an email to info@neotel2000.com and ask for the options in switchboards and how we can help you.

You call us We will solve all your doubts

Start saving money with internal calls!

Thanks to the PBX you can forget the problems of whether your headquarters and delegations or workers are not located in the same geographical area.

centralita voip

With the PBX we break all these limitations.

Do you need a softphone? We propose something even better: hire a WebRTC line now.

grabación de llamadas

Move to the Neotel switchboard. And take your business off the ground.

Neotel

VoIP service: between which options to choose?

The VoIP service is mainly characterized by the multiple functions it offers to the companies that acquire it, becoming the strategic ally of the functioning of the communications of every company, and focusing its efforts in providing the best support service to telemarketers and workers in general.

Nowadays, it is necessary to have many options that not only provide us the ability to communicate, but that communication must be effective and optimal and, added to this, provide diverse options to go further with the client and forge ties indispensable for the quality of proportion of a specific service.

 

There are many options to choose from, but keep in mind that with the Neotel VoIP service, you are going to play it safe

 

servicio voip

International numbers, the option of CRM, automatic redial, corporate calendar, multi-conference and virtual fax, are the incredible options that the VoIP service has for you. What you should always keep in mind for the choice of these options, is undoubtedly the needs of your company with the main reference of its size or the total of customers or users, workers, agents, telemarketers and others, with which account.

This is important because only then will you know which are the functionalities that best suit it. If your company is powerful, you can choose to involve all your options within your service, since all of them work very well at the same time if you have to cover a large part of your company’s communications thanks to these.

fax virtual

 

On the other hand, you can choose to involve within the VoIP service that you acquire, in case your company is medium-range, the options of CRM, automatic redial and even, virtual fax (the international number will depend on whether it is useful or not). ). These options will be comfortable to provide important support in communication and provide optimal service in it.

Neotel

How to choose the software for call center that best suits the needs of my company?

In a previous article, we mentioned what are the different options of software for call center that Neotel gives you with the possibility of a safe and comfortable access through the use of username and password.

 

As mentioned before, the types of software for call centers that you will find in Neotel are: progressive dialer, robot call and predictive dialer. All of them bring with them call handling and management options for the main needs of the agents, the call center coordinator and their respective clients or users.

 

The robot call focuses on providing or receiving basic information in a call transferred in the future to an agent that is responsible for taking on a specific problem or issue. The progressive dialer is responsible, in turn, for assigning calls to telemarketers that are free, as a means of optimizing agents’ time and the possibility of covering a greater number of calls.

And the next of the types of call center software that corresponds to our list, is the predictive dialer, which is in the ability to predict through the use of statistics, the duration of calls and the time it will take teleoperators attending the different cases.

 

The types are clear, now, how to choose the most appropriate one?

 

It can be said that everything depends on the number of workers who are inside your company and the corresponding number and respective customers or users to whom these agents can provide timely and correct attention.

 

Being a company of moderate magnitude, you can make use of a robot call, since the progressive and / or predictive marker, they serve for companies with more robust wingspan and, in case that the company is very big, you can make use of the three software options for call center.

click to call me back

Software para call center

What is the dialer and how can it be used optimally?

The dialer, better known as a telephone dialer, unleashes a series of concerns for those who are thinking of acquiring this service as a key element for the operation of their company.

 

 

The conception of the dialer service for your company, will make your coverage faster and more effective to provide the best service to your contacts, users and customers regardless of the amount they represent.

 

How to reach my clients through the use of the dialer?

 

The delivery of specific information about a service or product to our customers or users, is the main goal we want to reach with the use of the dialer. We are in the right place, because, with this system, we can properly elaborate the message we want to transmit, counting on the best tool to achieve its distribution.

 

Using the dialer, it will become a clear commitment of your company to achieve the optimization in time, money and quality, of the campaigns you have in your possession, as well as the concept of reaching a greater number of people in order to raise the success rate for calls made.

 

In conclusion, the use of the dialer will become a vital instrument for your company and the image of professionalism that you wish to project.

Automarcador o Dialer

fax-virtual

And if you change to the VoIP Switchboard, let yourself be surprised!

The VoIP PBX is a tool that brings millions of opportunities to make your customer service or telemarketing company improve their telephone service and with that, position their image.

 

Do not worry if your company is small, medium or large, or if the consumption that you make of calls is high or low, since with VoIP switchboard, you will have access to a bunch of possibilities and functionalities that we will expand next.

 

Characteristics and functionalities that the VoIP exchange gives me

 

Many of the advantages incorporated in the new communication technologies point to the decentralization of work in a specific place, such as the office. The Neotel VoIP switchboard incorporates this developed advantage, allowing agents or telemarketers that belong to your company and are traveling or at home, to work from there, without implying that the quality of the development of the activities with which they must comply and the quality standards to which they must comply must be broken at some point.

Presenting then as an evolution of the mobile office, the VoIP exchange will allow the entry and exit of completely free calls, allowing in the same way, the transfer of said calls, the option to put them on hold, etc. All thanks to the management of an entire system through its Internet connection.

 

Being able to have a system that allows to work in a flexible and optimal way, significantly saving the costs of systems or devices that would fulfill similar functions, is another of the subsidies that the VoIP exchange brings, since it revolutionizes the way of working in customer service or telemarketing, consolidating the quality of connectivity and the reduction of problems such as noise, echo, among other problems typical of conventional systems.

Call center CRM: customer management in one easy-to-use place

Many are the options that are presented to us when deciding what tools are necessary and indispensable to achieve an optimal management of everything that involves our company’s call center or customer service.

 

The CRM call center application that Neotel offers for you, is positioned as a primary aid to provide relevant, efficient and real-time management of customers or users of your company.

 

What improvements does the Neotel call center CRM application offer to my company and what does it contribute to the optimization of my employees’ working time?

 

The unification in a website of all the databases of your customers, the creation of customer files to be able to store absolutely the relationship of your company with them and vice versa, the power to manage information such as invoices, budgets, important documents that they involve authorizations, contracts, among others; and the recordings of calls that it holds with each one of its clients, are some of the multiple contributions with which the CRM call center tool of Neotel arrives. All this so that your company is positioned as one of the best both for the quality in the service, and for the speed and efficiency of it.

By having all this information stored in a single panel, all agents will have access to it and will be able to meet the explicit requirements of all calls, since by attending a respective client, you can display the file to know exactly what issues to address, what concerns to take into account and what options you can offer to that user.

In this sense, the CRM call center application will give professionalism to your company and staff, leaving your clients with a high level of satisfaction when solving the concerns or needs to be weighed by a product or service.

CRM para call centers

Virtual call center: another way to manage the quality of your customer service company

The call center has evolved along with the new communication systems that unite humanity from different latitudes and that motivate and encourage them to always stay in touch. That is why, in order to develop a work that accounts for this technological development, you can find diverse and comfortable options that encompass the complex and complete virtual call center system.

 

The incorporation of this virtual call center application, which rests on the comfort and magnificence of the virtual world under storage in a specific web space, provides the team and the coordinator of a telemarketing and / or customer service company with the opportunity of carrying out multiple tasks around a database that facilitates the ordering of the factors present in said company, according to its corporate name, and the respective information of the users or clients.

 

If my company focuses mainly on conducting campaigns and offers of products or services per season, how does Neotel’s virtual call center help us?

 

When the main idea of a company is to work for specific campaigns, the virtual call center system will help you to optimize the time of your calls and, therefore, the productivity of your agents, allowing them to make more and more communications, contributing to a significantly higher percentage of the population covered by the campaign.

This, as a consequence, will bring the success of your campaign, since it also provides respective information to the sale that is being consolidated through the predetermined statutes in the database for the realization of said offer of services or products.

Being able to store information pertinent to the consolidation of the sale is also one of the options of this virtual call center system.

Call center virtual

Call center software: less complex, more affordable and better quality system

Tools to be able to carry out a correct performance of the own and recurrent activities in a call center, there are many, but without any doubt with the quality and solvency that the call center software of Neotel offers.

 

In this system of call center software, you can not only provide timely support to your teleoperators or agents so that they dedicate an optimal and quality service to users and / or clients, but you will be able to count on the technical support that you provides a team of people who are behind, in the design of this wonderful software to provide you with the support and facilitate your experience in the use of this great tool.

 

Users through a pleasant and intuitive interface will be able to easily find help for what they require, and regardless of whether their knowledge is advanced in this universe of technology or not. With the call center software, the contact between users and agents will be more friendly, in such a way that the communication is correct, accurate and optimal, in pursuit of the productivity of the employees, and of the quality provided to each person that requires our services.

 

Now, how effective is the Neotel call center software?

 

The three callcenter software options that Neotel brings you are those of: predictive dialer, progressive dialer and robot call. With these three extraordinary tools you can have an optimal performance within the call to your users or customers in order to offer the correct and optimal service. This will not only increase the quality offered by your company, but it will provide you with a more economical, agile and efficient support to achieve the objectives that your business proposes regardless of its corporate name.

Call centre software

IP switchboard: beyond a switchboard

The IP PBX offers multiple benefits to its users, among which are speed, savings, flexibility and scalability.

Logically all these benefits are seen at the time of acquiring an IP PBX however it is important to name some of the features that this switchboard has for you.

Among those functionalities you can choose and adapt it in a way that suits your needs, those of your company, and those of your workers to, in that way, provide an optimal service as one of the best companies.

 

With what functionalities will I find myself when purchasing an IP PBX?

 

Each provider has a switchboard capable of fulfilling various functions, however, we will highlight those that are usually integrated in this system.

Call forwarding in case you can not answer because the line is busy, is one of the features that the IP PBX has. In the same way, you can acquire the highly recommended voicemail.

 

With the IP PBX, you have the capacity to manage the limits of calls, the maximum time of duration and some limits and restrictions designed specifically for simultaneous calls and depending on their origin.

 

Another feature offered by the IP PBX is the ability to record calls and their reproduction online. With this function, you can have all kinds of support, at the time you require it, to address the concerns and other aspects that users and / or customers demand.

 

Equally important, you can count within the IP PBX system, with call routing, with which you can distribute them according to specific variables of day, date, time, origin, percentage, etc.

Centralita IP

Telephone switchboard: essential aspects

The telephone exchange is one of the main tools to carry out any process in relation to customer service and / or telemarketing.

 

In this order of ideas, the telephone switchboard entails certain extra costs to be able to install, operate and support all those physical devices at the moment they require it. The costs of these devices almost always depend on the capacity they have, generating some kind of limitations for any rearrangement or restructuring of the operation of the companies.

 

What other aspects should I take into account regarding the telephone switchboard?

 

It is essential to consider that the entire physical structure of a telephone switchboard requires ample space, where voice dispatchers can connect to the internal network, so it has a telephone connection through cables that only support voice.

 

Another of the considerable characteristics, and that is generally considered as a limitation, is the permanence that is required with the operator that provides the specific service, since it is also assigned to costs that are usually excessive and greatly condition the user.

 

The telephone exchange will then be one of the most conventional forms of communication, which was very desirable in its time, but now has a series of technological contributions that have been relegated to a less favorable condition.

This does not mean that it is completely obsolete, but, in terms of technology, it has been left behind and, despite having sophisticated equipment of good quality, the little versatility it has and the requirements it demands are costly and less viable at the moment of thinking about the development of a company as such.

centralita Telefónica

IP voice switchboard: advantages of the technology applied to the current telephony of the customer service centers and / or telemarketing

IP voice switchboard, offers multiple benefits to its users, since it is offered with an effective and fast activation and its savings in terms of costs and flexibility in every sense of the word, make it a useful tool that must be yes or yes , in the operational system of any company focused mainly on telemarketing.

 

The IP voice switch includes call diversions if they are not answered by adding the voice mailbox at the end of those calls.

The recording of calls and the possibility of listening online, are very important tools that adhere to this interesting product.

 

Access the menu through the automatic management of calls, is another of the subsidies that you will find within the service of IP voice PBX, this management takes into account the destinations, speech recognition of keyword and natural language, allowing you to do even when you finish the call, automatic surveys.

 

If not for the virtual fax, and the direct, indirect and internal call transfer functionality, this IP voice PBX would not be the same, since these options position it without a doubt as one of the best call center tools you can find. in the market.

 

Do not stay without experiencing the multiple functions that IP voice PBX has for you.

centralita voz ip

PBX control units: stable connectivity within reach, wherever you are

It is known that you need to be always in contact, that communications from long distances are increasingly common and that, thanks to technology and advances in science, various methods have been developed that, as PBX control units, actually improve The conditions of these communications are significant, making them transcend geographical borders, and allowing more and more the incorporation into a system that needs (if or if) connectivity at all times.

 

In the case of companies and businesses that have to establish constant communications with customers and users, it is very necessary to implement tools that allow them to make these communications, optimal, efficient and stable.

 

How to get all these benefits that I must implement for my company?

 

It is about obtaining PBX control units, a Neotel application that allows you to have a completely optimal voice and video telephone service, through the use of IP data.

This, undoubtedly, will allow you to have a more stable connection with your customers and users, and will guarantee a very high quality in terms of sound, since you will not have the main problems that usually arise with connections that require more complex installations and little simple.

This addition of PBX PBXs, in addition to being simple and efficient, will greatly allow access to a world of possibilities in the call, either incorporating welcome messages for their customers, a menu of options and a waiting audio system .

 

The PBX switchboards will have as added value, the solvency of guaranteeing for you and your company, the highest professionalism, capable even of providing your clients with an image of professionalism and quality regarding the internal functioning of your business and, consecutively, guarantee the quality of your product or service offered.

centralitas pbx

Virtual switchboards for companies: professionalism at another level

It can be said that communications are a vital aspect within any social relationship. Therefore, companies have had to make an important investment so that the most common aspects of communications within it, are directly and concretely supported with various technological contributions.

 

That is why the virtual switchboards for companies have become essential, which have become an important foundation that solves a large part of the telecommunications processes, offering itself as a service with cutting-edge technology, which facilitates, compared to telephones traditional, their use, access, and maintenance.

 

Virtual switchboards for companies: multiple advantages without a permanence clause

 

The virtual switchboards for companies, will bring a significant number of functionalities, which will generate a greater coverage and support on the support, information and other concerns or needs presented by our customers and / or users.

At the moment you want to acquire the services of virtual switchboards for companies, you can have them installed in a couple of hours, quickly managing their various functions without needing a specific or technical knowledge in this regard.

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Virtual switchboards and the multiple benefits they have for you

The virtual switchboards that Neotel offers especially, are a crucial tool for the correct operation and operation of our customer service center, because, thanks to these, we can provide much more accurate solutions to our customers by accessing information pertinent to the existing relationship with them, denoting a specific knowledge of each situation that is presented to us.

 

Incorporating Neotel’s virtual switchboard system is therefore the first recommendation to follow, since you can have, through a simple and affordable application through a username and password, thousands of possibilities to perform a correct management of your customers’ information, use professional software that supports the work of your teleoperators by providing quality and efficiency to the performance of their work.

Likewise, each agent can link the call to the specific file of the client to know the reasons why he has previously called and who has attended and thus provide timely assistance to their requests.

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Comparison of virtual switchboards: many options on which to decide

Many wonder how to make a comparison of virtual switchboards, and, in fact, there are several features that must be taken into account to be able to do an adequate process, taking into account that you must mainly handle a table that allows you to make a specific assessment and deep of each of the options presented to you.

 

What features are important to make a correct comparison of virtual switchboards?

 

One of the aspects that should not be missing when making a comparison of virtual switchboards, is to consider how many extensions it offers, how many simultaneous calls it can support, if it presents functions such as: divert calls, routing, digital receptionist, voicemail , recorder and recording management, central phone book, call transfer, intercom or call queues.

 

Another important aspect to take into account to execute a comparison of virtual switchboards, is the way in which, from the administration console based on a web, you can have provisioning of devices automatically. A clear example of this will be the real-time status report of the system, with which both you and your agents will have access to important customer and / or user call data, and provide adequate support for your requests.

 

In the same way, it is important that in the comparison of virtual switchboards, elements of necessary use are analyzed, among which are the extension of Click2Call, virtual fax, conference calls, reception of voice messages via email, among others.

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CRM Telemarketing: more than a database

For many it is known that the CRM telemarketing tool that Neotel brings, becomes an optimal interface for the proper functioning of a telemarketing or customer service company.

The CRM telemarketing of Neotel has the facility to operate within a web through a stable data connection, which will allow you to have at all times and place the complete control of your company. In the same way, it will be a support for the correct fulfillment of each one of the work activities that its agents or telemarketer must execute considering that they will also have complete access to this database with the ability to read in real time the files of each user or client to be able to provide correct and optimal information regarding the needs that are present.

In the same way they will be able to know who was the person that previously attended the calls and they will be able to have a complete history of the company client relationship.

 

What other options do I have with CRM for telemarketing?

 

In the databases mentioned above, where the technical file of each client is located, you will have access to all the most important information.

In case you or your client require it, and depending on the privacy policies of your company, you can access the recordings of the calls that are kept with him, as well as the notes written by customer service knowing the person and the day that said note was made.

By incorporating the CRM telemarketing system you will provide your client with a professional image, since everything you deal with will be done in the first person with the information provided above.

 

Send and receive Virtual Fax: explanation of the operation

Within the Virtual Fax service that Neotel has for you, we present you the ways you have to give it an appropriate use and that adapts to the needs that you and your company demand.

 

Options to send and receive Virtual Fax with Neotel

 

With the virtual fax service that Neotel brings, you can have different possible numbers, be they national or international. This service is available in more than two hundred countries, transcending any geographical barrier, so you can receive the fax you need quickly and efficiently.

 

If all these options are not indifferent to you, do not forget to contact Neotel, who gives you optimal guarantees so that you decide to use the Virtual Fax service, providing you with a free trial month and budget without commitment, professional installation, freedom thanks to the absence of a permanence clause, and many more possibilities.

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fax virtual

Neotel

Choose virtual or traditional fax?

Nowadays the internet fax service has been extended, so that more and more businesses and companies have decided to use it, leaving behind the traditional large fax machines.

Now, if you are in doubt about whether to use traditional fax or virtual fax, it is ideal to know the advantages that the latter presents compared to traditional equipment.

Internet fax, a very effective solution

At the outset you should know that the virtual fax service has been positioned very well because of its effectiveness and also its flexibility. With this service will not require a fax machine and neither of paper, ink and other traditional elements as the digital document is sent to the email.

fax virtual

But, if you want to know what the advantages of this service, compared to the traditional fax that we have seen all the life in the offices, here we present them to you:

It is a more economical service, since it does not require the purchase of the machine of face and nor of the supplies that it uses for the sending of the messages. In addition, when using this service you will not have to pay for a phone line, since the cloud service will provide you with the number and all that is required to send and receive faxes.

In addition to saving there are other advantages that you should know:

  • Sending and receiving faxes is simplified by implementing e-mail for this.
  • Flexibility is evident, since faxes can be sent and can be received from any place where they are clearly having in their place a device with an Internet connection.
  • In addition, the privacy of the information is increased and it is only you or the one who has access to the email account can see the document sent.

 

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Virtual Switchboard – Voip Switchboard VoIP Switchboards. PBX switchboards

3 reasons to switch to a pbx ip

When considering the idea of moving from a traditional PBX to an IP it is essential to consider several details before making any decision.

Today we wanted to talk about the 3 main reasons why you should consider making your transition to pbx ip.

But before we talk about these reasons we want to make it very clear what this service is. Let’s start.

What is pbx ip?

This service has to present an integral telephone exchange in which the calls on the data networks are managed. That is, telephone conversations are all sent over the network as data packets.

Now, this technology is not only responsible for sending calls, but also includes other very advanced communication features that are very profitable for businesses and businesses.

It is important to note that due to its robustness and performance pbx ip allows a simple and wide scalability of the service, that is to say that when using it can increase or decrease its performance very easily according to the needs of the user.

Regarding their service many wonder if these PBXs allow you to connect with traditional PSTN lines and before this doubt the answer is yes.

In this way, if you do not want to interrupt the external communication infrastructure that is currently managed, you can also implement pbx ip without problems, keeping your regular telephone numbers.

Weight Reasons

Before finishing and since you know these details of the PBX you must know the 2 reasons to consider:

  1. It is presented as a simpler installation and configuration solution. Likewise, its administration and configuration (due to its interface) is evidenced easier.
  2. And in the case of using VoIP providers can generate significant savings.

Benefits of pbx voip

The voip PBX service has managed to spread well in business and business for several reasons, being the benefits it has to give the main.

Now, if you are thinking about opting for this service clearly it is ideal that you know the strengths of this option and that go beyond its price or savings that can generate.

What are the main benefits of pbx voip?

Below we present different points in favor of this service. But it is very important that you understand that some of them can be enjoyed only in certain cases, depending on the characteristics of the company and the service requested:

  • It is a service that eliminates the telephone wiring, which means that the pbx voip allows to connect the phones directly to the standard port. It is important to note that you can use IP phones or software-based options that are installed directly on the PC.
  • By eliminating this wiring you can clearly move your extensions without major complications or you can add more, if you require, without major problems.
  • In addition, you can leave behind the dependency with suppliers and is that this service when using the open SIP allows to combine different options of software and hardware. Keep in mind that proprietary services typically require proprietary equipment and programs.
  • With pbx voip you can provide better customer service, while increasing the productivity of the care team as you have access to information with greater agility.
  • In addition, we can not stop talking about the large number of features that this service presents and the best thing is that the amount does not affect the savings in the tariff.

Finally, you should know that although now you do not know how to operate with this PBX to have it will be very comfortable and efficient.

Recognize the best virtual switchboard for your company

Properly choosing the service of a good virtual switchboard is a complex task and in which you have to be very careful about certain details, so that you can select a provider that can really meet the needs of your business or company.

Since we want you to have at your service the best virtual switchboard for your business here we are going to tell you about the main aspects that you have to monitor in order to make an excellent choice.

Have at your service the best virtual switchboards

One of the main features that will allow you to identify the best virtual switchboard for your business or company will be that the provider has to offer different services, with wide functionality, and at the same time are adaptable options.

A provider that allows you to hire a virtual PBX to which you can add, expand, reduce or subtract elements is what you will need to have a service that truly responds to your needs and where you pay only for what you need.

There are companies that offer very good virtual switchboards, but they offer options that can not be modified easily or that despite the modifications, they present tariffs inconvenient for the users.

Besides this first detail there are other more that you have to consider. For example:

  • Make it a provider that works with both small and medium-sized companies and large companies.
  • You should also choose those that serve companies from different sectors and is that when you look at them details you can find advanced services, really scalable, with good performance and rates that fit different budgets.

Finally, to be able to enjoy the service of the best virtual switchboard, it is essential that you look for suppliers that really offer solutions to the challenges that each sector presents.

How to make an appropriate comparison of virtual switchboards?

There are several features that you should take into account when doing a comparison of virtual switchboards so ideally you do it by managing a table that allows you to carry out a thorough and clear assessment.

Features and other details to compare

  • The general characteristics presented by the service: when comparing the switchboards considering their features you have to evaluate: How many extensions does it offer ?, How many simultaneous calls does it support? If you have call forwarding, call routing as well as digital receptionist? In addition you should consider whether it integrates voicemail, central phonebook, call transfer as well as recorder and administration of recordings, reports, call queues and intercom.

 

  • Details of administration and scalability: when comparing virtual PBXs in this aspect you should consider the usability of the management console, which must be web-based. It should also provide device provisioning automatically as well as real-time report of system status.

 

  • Communication details. There are several elements to verify, but the most important would be the reception of voice messages by email, the extension Click2Call, conference calls as well as virtual fax.

Other Important Elements

  • Call reporting, statistics, real-time monitoring as well as external agent support, record search and callback function.

 

  • The integration of CRM as well as the mobility offered will be essential, that is to say that it works in Android, iOS, Windows, Mac, Web and SIP phones.

Reliability of the voice IP PBXs

The VoIP switchboard is nowadays presented as a very reliable and secure service, if one makes use of the essential resources or tools.

Put your trust in the IP Voice

Generally, when thinking about the services of voice-over switchboards, doubts arise about their optimal functioning in situations such as electric blackouts and other problems.

As you can see, there are several methods by which providers can ensure reliable and reliable communications services to their customers.

When you apply these solutions, which you must consult before hiring any service, you can have the total peace of mind that the voice control system chosen ip will have an optimum operation, allowing to take full advantage of its different functionalities and benefits.

How to recognize the best voip PBXs?

Knowing how to recognize an excellent VoIP PBX from other basic options is much easier when you consider certain criteria that are key to having the best tool at your service.

Now, since we want you to make the best choice of the different voip switchboards that are offered today, here we are going to tell you about the 4 main features that will help you to recognize it.

Features of the best VoIP PBX

  1. It is a switchboard that is easy to use, that is to say that through its interface is very simple to handle. For this it is worth requesting a demo test, in such a way that you can see for yourself how intuitive the interface is. When hiring a voip PBX, if you have a friendly interface, it will not be necessary for a third party to intervene to make their configurations, to add new functions and to optimize their operation.

 

  1. It integrates perfectly with other solutions used by the company. For example, if the service is suitable to integrate with CRMS, with contact or call center, with ERPs, among others that you are implanting will be the ideal.

 

  1. It is a safe and high quality service: generally the security is not a subject that worries a lot when choosing voip switchboards, but you have to consider that being services that are developed over the internet it is necessary to watch which mechanisms are used to guarantee the deprivation Of communications.

In this way when looking for a quality service you should opt for a provider that offers not only good and modern systems, but also encrypted for your calls.

  • In this way when looking for a quality service you should opt for a provider that offers not only good and modern systems, but also encrypted for your calls…….

Basic maintenance service for virtual switchboards

Asking about the maintenance service that will be obtained when contracting with a virtual PBX provider is a key aspect that has to be considered, but that many companies forget.

That is why, if you are doing the search for virtual switchboards and you want to make a relevant choice, then we will talk a bit about the basic maintenance service that you should at least look for.

Note that generally the maintenance service is included within the rate to be paid, but when in doubt it is always better to contact and consult.

Know the pbx exchanges hosted and the benefits they have to give

Knowing the option of pbx switchboards you will surely find the hosted PBX service. But what is it?

Well, here we want to enter to clear this doubt while we will talk about the benefits that this alternative presents.

What are hosted PBX PBXs?

The first thing that should be clear about the hosted PBXs is that they are hired telephone exchanges as hosted services, ie as virtual PBXs. In this way, the first advantages that the user can demonstrate with them is a reduction in the costs of their installation.

Likewise, since it is a virtual operation service, the cost of this operation is reduced in the same way that the maintenance expense is reduced. This will clearly depend on the provider that is chosen, but in general most VoIP service providers present very favorable rates in which these tasks are included.

It is important that you know at this point that the pbx PBXs hosted will allow you to take advantage of features such as virtual fax, conferences, voicemail as well as automated messages, call routing, among others.

At this point and before talking about the benefits of this solution you have to know that it can work through the traditional telephone network, through the Internet or through a combination of the above.

Finally, with respect to its benefits we must emphasize the following points:

  • Saving on installation cost and maintenance cost.
  • Physical limitations are eliminated, allowing the company and its employees to expand and be on the move.
  • And it can also help improve the corporate image.

We can not clearly avoid its scalability and its easy use.

The best provider for your ip voice control service

When choosing an IP Voice service, we should not only focus on making an appropriate choice of the system, software or functionalities to be implemented, but also carefully select the provider of these services.

But how do you know that you are facing the best provider of voice switch ip?

To help you realize this recognition we have brought some tips that you should consider and apply.

Do not miss them and make use of them.

Important factors

  • Factors The security offered by the provider, considering in this point the security practices, such as constant monitoring of threats and the use of tools such as SSL certificates, SRTP, SBC, etc.
  • You can not fail to consider the support offered (staff support) or at least the existing documentation and tools given. Consider your needs and schedules presented.
  • Finally, regarding the availability, the ideal is that it does not go down 99%, that is to say they guarantee a short time out of service. With a 99% average time per month is about 7 hours, while if it has a 99.999% availability the maximum time for out of service will be 44 minutes a month.

3 basic criteria to select your voip control panel

Day by day are more companies, small, medium and large, who decide to use for the management of their communications the solution offered by the voip switchboard.

This service has been extended and popularized due to its flexibility and the savings that can be given with its application. But, you must be very clear that not all VoIP switchboards currently offered have to offer the same guarantees and not all services are equally adaptable to the needs of each user.

Using WebRTC

This open source project has become very popular in a short time and is that it allows real-time communications without having to make use of plug-ins.

What is it?

Web Real-Time Communications is a tool that has been launched with the aim of facilitating the applications of voice calls, as well as the file sharing and video chat.

Due to the excellent performance it has shown, it has managed to get to the main position in a short time, although some still doubt that it can really generate a revolution in the current communication standards.

But, this thought of doubt is not shared by many, since when consulting the opinions on this subject many experts know that WebRTC has entered to fill a gap in the web platform, in such a way that allows real-time communication to be established, It only loads the page.

More reviews about WebRTC

  • Initially it is clear that although this technology is relatively new, many users have described it as a reliable and quite safe option.
  • Likewise the opinions are positive regarding the quality of the sound, having better opinions than those obtained by the solutions Flash.
  • In addition, it clearly has the support of many as an open source platform that has to give a good amount of new tools.

How a Virtual PBX Works

Let’s assume that we have a company in Madrid and we want to start offering our professional services to our customers. We have integrated a virtual switchboard, which allows us to receive a good number of calls simultaneously.

In this way, when wondering how the virtual switchboard works you have to understand that thanks to the ability to receive simultaneous calls the company can be communicated at all times with its customers, but also among the members of the team.

This is done by the virtual operator of the service, which performs the derivation of calls to the corresponding extensions that it has requested.

For example, the manager who manages his extension 100 from his mobile device, the commercial team, 101, the billing manager who manages his extension 102 or the customer service, 103.

In this way it should be clear that thanks to the virtual switchboard the communications of the company are managed in an advanced way, regardless of the location of the staff. Being virtual the service that interests is to have a good Internet connection.

We hope that with this example you will understand the operation of these switchboards and encourage you to make use of them.

Reasons to switch to a virtual telephone exchange

You currently have a traditional telephone switchboard in your company. If so and you are watching this post surely you are looking for a new solution, more effective and efficient, to manage the communications of your organization.

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Well, in this case it may be convenient to know some of the most important reasons for moving to a virtual telephone exchange.

Reasons to do so

One of the main reasons for changing technology is that with the virtual exchange can reduce the costs of calls, especially those that are generated with long distance calls as well as those generated by calls between different branches National and international.

On the other hand, a reason that drives the use of this service is the need to have internal extensions, but remotely to the company. This means that if you have your head office here, but you have other offices in other cities or outside the country, you may consider this service as indicated.

This is possible since with the use of the virtual telephone exchange you can integrate each and every one of the branches that your company has.

Now, what may be happening in your company is that with the current switchboard service you no longer have more lines and require more. This need is easily met in the virtual service and has no limitations.

Robot Call

In addition, if you do not require a complex call center with this option you can use softphones, software phones on the computer, to provide this attention.

fax virtual

Finally you should know that another common reason to change is that with this service you can improve the availability of your staff, both mobile employees and teleworkers.