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Neotel

Virtual PBX: Optimization of communication and customer relations

Communications for businesses, large companies and call centers are done through telephone exchanges, with the inclusion of internet call systems the use of virtual pbx has become widespread to encourage the use of VoIP calls, Neotel offers the best possible option to save costs and increase productivity.

What is a virtual switchboard?

The virtual switchboard is an Internet-based IP telephone exchange system (called a cloud service).

The main advantage is that for the use of the service, the customer can be outside his office, does not require sophisticated equipment (except in some terminals or IP phones), and its cost is monthly, without having to make any investment.

How does a virtual switchboard work?

The virtual pbx’s are also called vPBX (Virutal Private Branch Exchange) where your software is hosted on a server that is controlled by VoIP, this is responsible for providing numbers that are used to contact the company.

The main feature is the transformation of the calls into data packets to be transmitted over the Internet to the receiver, which has the ability to decode them.

This feature reduces the cost of the call and the associated services (extensions, welcome menus, call forwarding, call recording, among others).

It eliminates the need to contract a telephone line for each operator in the company, and in turn allows interconnection with another location, a mobile or even at home.

Why choose Neotel’s virtual voip switchboard?

 

telemarketing surveys

Neotel’s Virtual pbx voip allows significant savings for companies because it does not require investment in hardware.

Services are controlled using a simple Control Panel that is easily integrated to mobile phones.

Our Virtual PBXs include features that allow

Advantages of Neotel’s virtual switchboards

The virtual switchboard allows 100% linkage with the services offered by mobile phones, so our customers benefit from all these advantages of this linkage.

 

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Some advantages of this type of integration:

  • Internal calls at zero cost
  • Bonuses contracted from mobile extensions.
  • One single invoice
  • Configuration adapted to your needs
  • Included at no extra cost:

 

telemarketing surveys

Why choose Neotel?

There are more benefits than you can imagine, first you do not need to buy anything, does not require permanence, you can use mobile and fixed as extensions of the virtual switchboard.

 

click to call me back

The WebRTC extensions are free and have no limits on the number of minutes, all the functions you need are included, and as an option that stands out is that we offer you a new number if you do not have a number to carry.

In cases where you need to port your number it is possible that they become a virtual number and you will receive calls on your mobile or any other table number you provide and your number will be the same.

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Increased use and application of Neotel’s Telemarketing Survey module

With our quality survey service your company has a module that is integrated by default into the switchboard panel of all customers with which you get very valuable information on, for example, what your customers think about your business.

Every day that passes in Neotel we receive more and more requests, where we are asked about our “Telemarketing Surveys“. This module works through your virtual pbx.

Until now, for companies interested in conducting telemarketing survey campaigns, this was a real nightmare. And now, thanks to the Telemarketing Survey module integrated by default for all Neotel customers, more and more companies are choosing to run this type of campaign to obtain information.

 

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What is Neotel’s advanced virtual PBX?

The virtual PBX is built with the Customer Service and Telemarketing services in mind.

By contracting the Neotel virtual switchboard we guarantee a substantial improvement in the performance of our call center company and the sales campaigns / Telemarketing

With Neotel the permanences disappear. When you hire us one of our services, if you are not satisfied with the quality of the service you can leave without any inconvenience for you. Similarly, from Neotel we are sure that once you try our solutions you will not want to change operator again.

 

click to call me back

With the virtual switchboard we can make calls between our offices in a much cheaper way. Besides, it does not matter where in the world your employees are. With the virtual switchboard are all savings.

Neotel’s advanced switchboard encourages call centers to achieve their goals in less time.

Save on your bill; never in the quality of service

Remember that, with the virtual switchboard, your agents may be working from their homes and as if they did from the office.

Through a username and password, Neotel gives you access to its complete telephony solutions ecosystem.

From your client panel you can perform actions such as setting up waiting calls, queues, waiting music, and a very long etcetera.

grabador de llamadas

The Neotel virtual switchboard is the only one that is updated with new improvements for customers

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The Neotel virtual switchboard presents different modules such as:

It is for all the above that the Neotel virtual switchboard does not need investment in installation by the customer.

A company is always interested in saving on the bill. This, however, does not mean losing quality of service.

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Telemarketing for satisfaction and quality surveys

Thanks to telemarketing we get companies to know more about our customers, their opinion, and what they think about our products.

Any telemarketing campaign that is expected to be successful needs a prior analysis of it. First of all, we have to segment our target audience to which the telemarketing campaign is directed and directed. From our database of clients sometimes it will be interesting to select the clients that we think will be more receptive when it comes to hearing what we have to tell you about our new product. This also applies when conducting telemarketing surveys where what you want to know is the degree of customer satisfaction about a particular product. Then another fundamental factor is to think the previous speech and that will focus towards the customers that we will call. It is important to analyze this discourse because according to the final result of it our client will be more or less likely to continue to listen to what we want to offer or not. And finally, evaluate whether the telemarketing campaign is going to be done in-house or on the contrary we want to outsource it outside.

Plan your telemarketing campaign to be successful

Being the telephone as the communication channel chosen for our telemarketing campaign, the advantage is that the contact is produced in a very direct way with the customer. In this contact the telemarketing company will try to give the best possible information to its customers about the new products to be offered. Generating telemarketing surveys we obtain a very effective way of knowing and analyzing the degree of customer satisfaction about our products.

Telemarketing Surveys

Thanks to the telemarketing campaigns, the companies obtain a series of very valuable data on the opinion of the clients about our company and our products. Once collected this data and studied the company has an extra information that did not have before, and with it is able to know the shortcomings of your product and how to improve them.

With telemarketing surveys companies get the best possible feedback from their customers.

Telemarketing is the best way of bidirectional contact between client and company, and used correctly can become a very powerful weapon for any company that wants to publicize its services or products.