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Neotel

Improve communication systems with IP Telephony

With the Neotel virtual PBX the voice is transmitted through the Internet. This is called VoIP (Voice over IP). Afterwards, the cloud call center in this same company allows large savings of money, with all the power of a system hosted in the virtual cloud. The virtual switchboards are a service for companies, so that they have the same characteristics of a conventional telephone exchange, only saving large amounts of money.

At Neotel we offer support for all types of communications over the Internet, being specialized in Ip Telephony and Voice over IP (VoIP). Many companies around the world use Neotel’s virtual switchboard and call center software, and save money every day thanks to this.

IP Telephony services typically include features such as repeat and return calls, call transfer service, call waiting services and caller ID.

Through IP Telephony a user can make calls from any point with an Internet connection. Because this communication system transmits the voice through the Network, it is the ISP (Internet Service Provider) service itself that is in charge of the management of the whole system. Which means less headaches for the user.

Economically, a call through IP Telephony is always cheaper than a traditional call. This is because it uses the same Network for voice and data transmission.

Telefonía IP

Today the vast majority of companies use IP Telephony for their communications. And also for internal communications within the company. Now these two worlds, the one of the transmission of voice and the transmission of data, are unified.

Potential Advantages of an IP Telephony System

Integrating voice and data in a unified way through an IP protocol, IP Voice, is without a doubt the way to go and where to look.

Neotel

Virtual PBX VS IP Telephony

Usual use of virtual switchboards:

Apply different redirection rules according to schedule.
Depending on the reason of the customer’s call, it can be redirected to the apartment. suitable.
Cola on hold.
Personalized welcome message.
Many companies with call redirection in their switchboards, redirect these towards the apartment. Depending on the reason for the call. To do this, a menu with different options is established so that the caller is automatically redirected to a person or apartment. In particular according to the option that this person marks.

The image is important, and so is the music waiting to choose and the welcome message.

With the virtual switchboard, the company never loses calls. Even if all operators are busy answering other calls, the PBX picks up that other call and keeps it waiting (to the client) until it is time to transfer it to the appropriate operator that is free.

To have a virtual switchboard in our company is to give a more professional image about us.

Call center tools and software

No matter the number of employees in a company. Having a virtual switchboard has to be something mandatory today. Only the companies that take care of the details of themselves are aware of the importance of having the virtual switchboard. It is also aimed at companies that want to automate the system by saving time and comfort.

Neotel virtual PBX

Usual use of IP Telephony plans in companies:

They usually do not receive more incoming calls than they can attend at the same time.
When they are called outside of normal hours they divert the calls to a voicemail.
Most employees do not talk by phone at the same time.
1 or 2 users with telephone.
ip telephony

It should be noted that not all operators give the same benefits as virtual switchboard or ip telephony. If you need a professional and reliable company, Neotel is the integral solution in virtual switchboard plans, call center software and CRM.

With the virtual switchboard, the company’s performance increases significantly with menu options, music on hold, automated schedules, welcome messages, etc.

Virtual PBX

Today, virtual switchboard and IP telephony plans are of great importance to companies. Trust Neotel as your Telecommunications provider in Malaga, providing services worldwide.

Requirements to use VoIP telephony in my company or home

Continue reading to find out if you already have what you need to use IP telephony:

1-. Operator IP Telephony – Neotel

You need an IP telephony operator that will provide you with the line and a telephone number.

2-. Softphone, IP adapter or IP phone

As IP telephony makes use of VoIP technology you can use the landline from other mobile devices:

– Using computer / smartphone + installing a softphone application. You can use IP telephony via your computer or mobile device thanks to the installation of a softphone application.
– IP adapter linked to a traditional phone.
– VoIP phone. This is a phone specially designed for IP telephony. It offers the highest quality and takes advantage of all the advantages of IP telephony.

3-. Internet connection

IP telephony

If you have doubts about if you can use IP Telephony with your current Internet connection do not hesitate to ask us.

IP telephony

Any form of Internet connection is valid to use IP Telephony.

If you already have an Internet connection, you can start enjoying the benefits of IP telephony.

Without an Internet connection, however, it will never be possible to use this technology since, as we have said, it is based on the same technology for its operation. Previously with the traditional telephony when making the calls the voice was transmitted by cable. Now with VoIP telephony the voice is sent over the Internet.

Surely you already know the advantages of migrating to IP telephony in your company or home, right? And as of today already you know the requirements to be able to enjoy all the advantages that this technology offers:

– VoIP Operator: Neotel
– Softphone / IP Adapter / IP Phone
– An Internet connection

Take the final step towards IP Telephony!

Neotel

How does IP Technology affect businesses?

Thanks to IP Telephony you no longer need to continue working under an incomplete and expensive system for fear of losing customers, keeping your same telephone number you can get all the advantages offered by this system without losing their number.

The main advantages of VoIP technology are:

– Mobility and functionality in a single service.
– Reduced phone bills.
– Have the latest technology.
– IP telephony

IP telephony

Unlike traditional telephony, IP Telephony is always more profitable to any company, because without investing more, we get more advantages and services.

IP Telephony includes two main points: data transmission and voice transmission. It consists of transmitting the voice, which has previously been converted into data, between an ORIGIN point and a DESTINATION point, using the Internet to make telephone calls.

Neotel

Every day more work systems enjoy the IP Telephony

From Neotel we work every day to be aware of the latest technologies related to Telecommunications and thus continue being the leading provider of Telecommunications nationwide and offering IP Telephony services worldwide. We help companies to be more productive thanks to IP Telephony and every day are more who enjoy the services of Neotel. Contact our department. Customer Service and request information on IP Telephony without any commitment.

The main advantages of IP Telephony over other systems is the saving of money that is the same compared to other alternatives and thanks to this technology we can increase the productivity of agents. In order to install IP Telephony, only an Internet connection is required; Regardless of the operator we use, IP Telephony always saves money.

VoIP switchboard. IP Telephony. IP voice switches. PBX switchboards

IP Telephony refers to the telephone communication system that uses protocols or Internet data to make calls. Also called VoIP (or IP Voice), this technology makes telephony more powerful, cheap, flexible and accessible.