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Service Numbers 900 Companies Lines 900 Numbers Nine hundred, for businesses and companies

Getting a 900 phone line is advantageous for medium and large companies

Some banks, clinics, industries and insurance companies have toll-free lines for public attention. The reason for this is that hiring a 900 line can generate commercial and advertising benefits. Another aspect that improves from its hiring is the way in which customers see the company.

The 900 lines are part of the intelligent network numbers. These are different from the rest because they have special rates fixed according to the activities and functions of those who contract them. The 900 line is characterized for being free for the user who makes the call to one of its telephone numbers.

What do companies gain by contracting a 900 line?

Many will wonder what leads a company to assume the costs of incoming calls. To tell the truth, contracting a 900 line is more than an expense, it is an investment. Companies that contract toll-free hotlines ensure greater communication with their customers.

 

getting a free phone line for customers for companies

But its appeal goes far beyond understanding that when we call a 900 line it is free. Nowadays it is known that companies with this type of numbers have a better corporate image and are better remembered. The use of this prefix and its repetition in advertisements allows even non-customers to memorize it.

Contracting a 900 line also allows the integration of all incoming calls from a single number. The whole system is integrated through the call center software, from which the communication is managed and quantified. The best thing is that it makes little difference whether the customer is calling from another region or country. The latter also favors the company’s image and makes it look like a very receptive entity.

How to contract a 900 line?

If you are wondering how to contract a 900 line, the answer is very simple. Companies like Neotel offer this service at a very low cost. Of course, it is important to analyze the rates established by each company when contracting.

In Neotel, the basic contracting of the service costs only 5€ and from this point on, costs per minute of call are established. The rates paid by the contracting party are very competitive and are oriented to the profitability of the companies.

Contracting a 900 line does not require additional investments in facilities or equipment. Everything is managed from the virtual pbx or software, with the equipment that the customer usually has. The telephone company takes care of the rest.

Who can contract a 900 line?

Any company or freelancer can request a 900 line to serve their users. Of course, it is usually a much more optimal solution for medium and large companies. This is because their volume of revenue makes it very profitable to contract this type of service. This is an investment that will bring new customers and expand the opportunities to capture better revenues. Undoubtedly, a service that should be considered by expanding entrepreneurs.

Neotel

Personalize the ivr with a professional voice-over service

A company’s call center is a fundamental part of its advertising image. When a customer calls, he/she is met with sounds, messages and voices that eventually identify the company. Firms that manage to turn these elements into a brand usually resort to a professional voice-over service.

The IVR is the system that interacts with the customer when calling a company. This is the voice we all hear when we call a bank and ask for our ID. This automated module is the same one that leads the user through the options they have to channel their call. The fact is that this can be enhanced to build the company’s image.

The ivr as a brand element

The ivr is what all customers come in contact with when they call the call center. Many companies make sure to set it up well so that the customer can easily handle their requests and complaints. However, many times they forget to customize the voice over of this system.

It is important to note that ivr is an automated customer interaction system. In other words, its function is not only to indicate which numbers a user should press to communicate with each department. In fact, the nature of this system is to get in touch with the clientele.

The most prestigious companies customize their ivr by using a professional voice mail service. In this way, they make their interactive voice response system part of their branding and advertising efforts. In this way, the message can be much warmer, friendlier and have characteristics that the company wishes to project.

Professional voice-over services

One of the most effective strategies is to use an operator with a female voice. The aim is to project to the customer the willingness to be served with kindness, affection and companionship. The way in which the speech is configured is fundamental to generate a good impression on users.

Another important contribution of the professional voice-over service is that it allows recordings to be made in other languages. This is essential for companies all over the world. In every country there are always users who only speak languages other than the local one. The service is facilitated and the image projected by the company to the outside world is strengthened.

Professional voice-over services can become a differentiating element in the long run. It is important to personalize the voiceover voice of the ivr in order to make a difference with respect to the competition. Hence, this element of the call center software can be understood as an advertising tool.

Ivr and professional voice-over services

Neotel offers both the installation of the ivr and the professional voice-over service to customize it. Both services can complement the virtual PBX contract. Companies can also order these modules separately. The voices are 100% human and each phrase is recorded in detail to be heard as desired by the contracting company.

incoming call statistics

Inbound call statistics tell a lot to the company

In all call center rooms, the importance of inbound call statistics is confirmed. These are usually central to each operator. However, reading them at a general level can show how the company manages customer service. Their analysis can even take the company’s image to another level.

The statistical modules of the call center software tell a lot about the company. For sure, the amount of extractable variables and data is quite wide. Some statistics are more important than others, but all of them together allow estimating the productivity of a contact center.

What can be known from inbound call statistics?

 

importance of incoming call statistics

Everything that happens during, after and even before the call is in this data. Some of the most important are free time between contacts, call duration and daily, weekly and monthly flow. This is the most basic, but when you drill down into the numbers you can see a lot more.

For example, with an analysis of daily inbound contacts you can learn some customer habits. This is how call centers in large companies can forecast how many customers will be contacted on Wednesdays and compare with Fridays. It is also feasible to understand what are the times when they receive more calls.

The call center software should also allow you to break down calls by department. Two fundamental and interrelated data are the abandonment rate and the response time. Improving the latter should lower the former, which is a negative number if it is too high. The fact that many customers abandon calls implies that communication is difficult and this projects a bad image of the company.

Organizing the work of the call center

Many times we think that a call center is just about placing a group of employees and answering calls. To be sure, productivity in this type of department is only achieved through planning and strategy. Coordinators can have a more or less stable organization and create contingencies when necessary. The department has daily patterns, but also situations that can occur suddenly.

It is essential to have a virtual pbx whose statistical module is efficient and easy to read. Some programs present too little data or too much in a way that is difficult to understand. Therefore, it is key that the incoming call statistics are presented in a consistent, friendly and easy-to-approach graphical manner. The interface is often another important aspect when reading data.

Innovative companies like Neotel understand the importance of statistics. This module together with monitoring are the essential elements to improve the quality of service. It should be noted that customer satisfaction can also be measured as an objective variable. Organizing the call center so that the service is effective, fast and covers a large number of customers will be part of the good reputation of a brand.

WebRTC line: goodbye to telephone companies

Companies spend vast sums of money to large telephone emporiums to ensure communication. Business plans are expensive and quality is not always assured. The truth is that communications have changed and that old scheme is being overcome. The WebRTC line is here to stay and several entrepreneurs are already migrating.

The WebRTC line concept seems to be a complex matter handled only by computer engineers. To tell the truth, all people are unconsciously handling this technology on our Smartphones. For example, when you enter a virtual classroom or videoconference through Apps, you are using this system. Now, every company can have its own communication system based on VoID telephony.

What is WebRTC?

The WebRTC line is a structure that allows the creation of online communication systems from web pages. The applications that allow video calls and videoconferences are currently based on this technology created by Google. This has allowed the creation of innovative softphones for call centers and internal business communication.

 

webrtc line

This system has allowed the creation of communication tools by companies such as Neotel. The important issue of this technological evolution is that it allows quality communication, more fluid and very cheap. The latter is due to the fact that now calls do not depend on telephone lines and corporations. Today, all video and non-video calls can be supported by a broadband Internet connection.

The WebRTC line can be installed in the virtual PBX. Employees simply open an application where the softphone is located and call anywhere in the world. They can do this from the office, but they can also access the system using their personal devices. More advanced services such as Neotel’s do not require complex installations because everything is managed from the Internet.

Outperforming traditional telephone companies

With the WebRTC line, communication can be guaranteed on the company’s private network through the use of PBX. From this point on, a company’s employees can use the softphone anywhere in the world. What they need in any case is a program profile, a device and an Internet connection.

The best thing is that the new communication companies offer their own plans in minutes and data. This opens up a world of possibilities as each company offers its own call center software, modules and plans at different costs. The entrepreneur only has to look for the proposal that best suits the needs of his company. This is a competitive market with many options for the contractor.

The vital thing is to understand how important it is to adapt the business work to the benefits of the WebRTC line. Later the company can invest in IP telephony devices, but this is not entirely necessary. Having an Internet connection is all that is needed to reduce costs and revolutionize customer service.