Signaling module: vital in telemarketing and collections

Today’s call center software contains solutions for all kinds of circumstances. Technology makes it possible to go beyond the customer’s insecurities and prejudices to establish contact with him or her. One proof of this is the signaling module, which opens doors for companies.

Outbound call departments often deal with two barriers regardless of their function. The first is the distrust that many customers have when it comes to receiving business calls. The second is the disinclination when they have already managed to identify a business number and believe the information is useless. Both of these obstacles can be overcome through signaling.

What is signaling?



Signaling is an automated module that allows you to change the telephone number with which calls are made. This can be fundamental to generate confidence in the client so that the contact is attended. For example, if the company is located in a city other than that of the users, a prefix can be used that is from the territory to which they belong.

Another common problem occurs when customers begin to recognize the company’s number. Many times this identification motivates people to simply not answer. This happens a lot with collection departments. From this tool, the telephone numbering can be modified to create curiosity and certain expectation.

The objective of the signaling module is to motivate effective contact. To this end, it has two modes: selective and dynamic. The first allows the operator to manually set the number he/she finds convenient. The second is an intelligent automation programming made by the system itself.

A tool for telemarketing and collections

Telemarketing departments tend to change numbers to create customer curiosity. This is what allows a greater number of outbound calls to be received. From here, there is a small window to sell or introduce the customer to a product or service.

Something similar happens with the collection department where it is necessary to modify a little the prefixes and numbers. The operator can play with the possibility of changing part or all of the numbering. With the use of this tool, certain quite functional strategies are usually learned. Of course, like any other module, its application must be well thought out.

It is also often used by companies to add prefixes that are recognizable to users. In this case, signage becomes a tool that generates reliability. In the case of customer service and security management, this can be of vital importance.

A contribution to customer security

When reliable prefixes are used for people, they are taught to preserve the security of their data. In this way, the customer learns to recognize the number and to be wary of unfamiliar numbers. In this way, fraud can be avoided beyond the company’s location.

In the case of Neotel, the signaling module is integrated into the virtual PBX. Companies that contract the software can count on this service. Undoubtedly, another ingenious solution of automation applied to the business world.


Signaling: A module to gain customer confidence

Signaling is a primary resource in the most up-to-date call center departments. These are certainly the best-kept secrets of digital communication services. It looks like a simple module, but when well used, it opens the door to an endless number of customers.

The signaling modules are used to make outgoing calls. Today it is known that their use significantly improves the rate of effective contacts achieved. The sales, collection and telephone advertising departments are the most benefited.

What is the signaling module in call centers?

Sometimes, outgoing call operators change the number by which they communicate with customers. This happens for example when the same agent calls more than once through different phone numbers. Actually, the worker does not need to change his mobile to do this.

Signaling is a module that allows the operator to make calls by displaying different numbers on the receiving mobile. This is an option that is incorporated into the virtual pbx, so there is no need to change telephone devices.



Neotel offers two types of signaling in its call center software: selective and automatic. The first one allows you to change a phone number manually. The second one is a system programming that changes the numbers and their prefixes depending on the customer to whom the call is made.

What is the purpose of changing phone numbers?

Signaling allows the operator to strategically use your phone number. The customer who manages to recognize the phone from which they are calling is more likely to not answer the call. It is very common for the user to assume business calls with something “formal”, “boring” or “unnecessary”.

For this reason, the collection or credit card approval departments use this module very frequently. The ability to change the number is a formula to be able to inform the customer.

Using this function also allows the operator to gain the user’s trust. This is done by changing prefixes on phone numbers. The idea is to add a prefix number that is from the customer’s location with the intention of making the customer more confident in the call.

Automation has reached the customer service departments to change the face of companies. Effective communication is no longer an end, but a means. Without a doubt, a change of focus in the service.


Virtual Premium Call Recorder: Your calls recorded every time

Current call centers require the recording of calls for monitoring, control and education of agents, being fundamental for your company. Remembering that European regulations establish that recordings must have explicit authorization from the customer, Neotel offers within its call center software the option of call recording.

Importance of virtual call recorder

In order to comply with the regulations it is necessary to have the software that includes the integrated call function, allowing to save, play and delete the recordings as appropriate.

Neotel’s Virtual Call Recording is included in the Virtual PBX which allows you to save all incoming or outgoing recordings of your company for up to two months.


Automatic Call Recorder (A.C.R.)

Depending on your requirements you can configure the call recordings in your call center software.

The automatic call recorder will help you to have a copy of all conversations without the need of human intervention.

Agents won’t worry about recording calls, and will focus on properly attending to each of their customers or prospects.

Neotel Virtual Premium Call Recorder

One of the functions that we offer you at Neotel is the Premium Call Recorder that allows you to extend the time and storage space of the calls that are made and received in your company.

This additional function of the virtual switchboard allows you to forget about the 2 month limitation. When you activate the service, all the recordings will always be in the cloud where you can access them from any location that has internet.

This Neotel cloud offers you the capacity of 1 Terabyte.

How much is 1 Tb?


To understand how much is the capacity of the Neotel cloud we offer you the following comparison:

1 Gb is about 14,000 minutes (which is about 9 days)

1 Tb is about 10,000 days (About 27 years of recording)

signaling virtual pbx

What does the Virtual Premium Call Recorder service include?

The service includes access to the web where you can find your personal recording library with search filters to access the recording you need with access from anywhere in the world.


  • You will have access to all outgoing and incoming calls from your PBX that are stored in the Neotel cloud.
  • Specialized web panel for audio management functions.
  • Save your phone conversations permanently in time.
  • It does not require permanence.
  • Listen to, download or delete all the calls you have recorded, you can do it directly from the website
  • Filter recordings by date, extension or agent
  • Allows you to store your company’s/business’s telephone attention in order to optimize customer service.


call statistics virtual pbx

The Virtual Premium Call Recorder is an additional service that you can include in your virtual switchboard where you also have access to