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Progressive dialer: Call your customers and speed up your commercial activity

Today’s businesses must have call centers to keep in touch with consumers. It is also important to have a group of telemarketers who make outgoing calls. The latter is useful for telemarketing, but also for dealing with certain commercial activity and collection tasks. Companies that are just starting their call center will find a great ally in the progressive dialer.

Companies that offer services usually need this type of department even more. It should be noted that, in principle, a large call center room is not necessary. By hiring a virtual switchboard, a very efficient and integrated service can be generated.

Progressive scoreboard: What is it about?

progressive dialer

Businesses that work with outbound call departments understand that maintaining a high contact flow is important. The higher the call volume, the higher the chances of achieving the stated objectives. This is a maxim of this type of call center. Unfortunately, leaving the action of calling up to human beings is often a problem to maintain high productivity in this type of campaign.

To avoid this, call launchers, automated systems that perform the task of calling intelligently, were created. By incorporating them, the human operator is simply in charge of talking to the customers, in case they answer the business call. Precisely, the progressive dialer is a launcher characterized by the progressive dialing of calls.

It should be noted that this type of dialer is ideal for small companies or those with a small call volume. By having not so large contact lists or small campaigns, progressive dialers allow you to get the job done with the necessary efficiency. Undoubtedly, this is the best way to start building call center departments.

There are several types of dialing in a call center

The progressive dialer is just one of the types of call center dialing that exist. For example, call centers of large companies usually use the predictive dialer. This has a much more complex system that allows to predict when an operator is free to answer a call launched from the company itself. Its job is to make the outbound department more efficient every day.

Predictive campaigns work best when the volume of work is large. Typically, this type of campaign is broad and has much more ambitious goals. For example, a bank or an insurance agency is likely to use this type of marker and not the progressive one. In fact, a progressive call center dialer would not be able to adequately handle the volume of a large company, which needs to make many calls per day.

The progressive and predictive dialer must therefore be geared for different types of companies. Otherwise, it is very likely that the dialer will not be able to increase productivity in outbound calls, but quite the opposite. Therefore, it is important to know a little about these tools that are part of the virtual PBX service.

Call center call software: a solution for entrepreneurs

The virtual switchboard service is not only for companies that have a fully constituted call center. In fact, any type of company, regardless of its size, can take advantage of the benefits of this program. A small family business, with two people in charge of attending to customers could use some of the functions of this software and boost its business.

The virtual switchboard is known as call center software. However, you do not need to have such a department to use it. Tools such as the progressive dialer make it an attractive bet for telemarketing. But, just as this module exists, this type of programs also include others of great utility to increase the visualization of any type of enterprise. Call launchers are just a taste of all the qualities of this application.

At Neotel we have the best virtual switchboard service on the market. Our software is advanced, easy to use, innovative and incorporates luxury add-ons. In addition, we offer plans so that any entrepreneur can count on this useful tool. We have 20 years of experience in this business, which makes our program a safe bet… Contact us!

Why is the virtual PBX useful even for companies without a call center?

There is an idea that the virtual PBX is a unique and exclusive tool for call centers. Certainly, in its beginnings this application was specifically aimed at customer service centers. However, the evolution of this tool and of business communication itself has made it a useful and in many cases necessary element in all types of companies.

Not all companies have a call center and this is a reality. However, any company today has the need to establish communication with its customers. Even firms with private services and aimed at very exclusive sectors, need to have a unified communication system, economic and technological modules that enhance advertising. Precisely, all this is guaranteed by hiring a virtual switchboard for companies.

How does a virtual switchboard work?

virtual pbx

Initially, the switchboard was physical and its main task was to unify several telephone devices. In this way, all customers could call from a single telephone number provided by the company. Today, this continues to be its basic function, although in a much more advanced form and incorporating other functions.

The virtual switchboard made it possible to unify all business communication in a single software using new technologies. From this point on, the possible advantages and functions have multiplied and are very varied. In principle, this tool makes it possible to control communication, increase its productivity and, of course, make it cheaper.

The incorporation of new technology is crucial to achieve all these advantages and much more quite easily. Everything goes through IP telephony, unification of communication, WebRTC line and cloud storage. All of these current innovations are at the heart of the virtual PBX.

Making communication cheaper with IP telephony

One of the reasons why many companies hire the virtual PBX service despite not having a call center is IP telephony. This technology consists of migrating both the telephone devices and the communication to broadband protocol. This means that each call will be supported by the company’s Internet connection.

This is a great advantage because Internet communication is usually much cheaper than traditional telephony. In fact, the world’s largest companies see IP telephony as a necessity. From this, communications have become cheaper and also modernized in business environments.

People are increasingly accustomed to making calls and video calls using an Internet connection. With the virtual PBX, an entire company can migrate to this technology, even using its usual telephone devices or computers. The investment is minimal and there are always solutions that make it possible to reduce the cost of purchasing devices or special equipment to ensure telephone connectivity.

Why is it important to unify and control communication?

One of the great functions of the virtual switchboard for companies is that it unifies all telephone communication. This software is basically an environment where all telephone devices are connected and those who use it must log in. In this way, everything that happens in the calls is recorded.

This has multiple advantages that are valuable for almost any type of company. In principle, the virtual PBX allows all calls to be recorded, which is basically a legal protection. In addition, in case of irregularities committed by employees, such as mistreatment of a consumer, this program will allow to review the conversations thanks to its call recorder.

Everything done by employees who have telephones assigned to them in the company can be verified. This tool even allows you to control the management of those employees who perform remote work. This service even has a virtual switchboard module for cell phones, which allows operation from a smartphone.

Professional WebRTC line: useful in this day and age

WebRTC line seems like something super complicated, but in reality it is a technology that we use all the time. Basically, this is the system we use when chatting on a social network or making a video call. The novelty with the virtual PBX is that it allows you to have your own real-time conversation resources.

In other words, instead of using a social network to make a videoconference, the virtual PBX provides companies with their own system. This is a great step towards the professionalization of an enterprise and the people who interact with the company will have a good impression of it. In fact, from this service, companies will have a telephone number for IP telephony connections.

The best thing is that this is just one function or module of all that the virtual PBX provides to companies. Of course, each software is different and has its own add-ons and applications. Neotel’s PBX is one of the most innovative in the market and has more than interesting modules that facilitate marketing tasks.

Storing company data

The virtual PBX also fulfills the function of storing information. In the past, companies had to install very expensive data centers to accomplish this task. However, cheap or expensive virtual PBXs allow backups to be made over the Internet. Basically, this program takes advantage of cloud storage technology.

In fact, the call recorder mentioned above works from this type of storage. There are storage limits, but it is always possible to get an extension of the service. For example, at Neotel we offer a premium call recorder service, which makes a terabyte of memory available to subscribers.

In addition to this, the virtual PBX works with databases such as CRM. This is an interactive system that allows the construction of user profiles, with quite interesting communicational and organizational processes. In fact, this complement is much more than a base for storing information. It is rather an information system oriented to marketing and sales.

The virtual PBX incorporates marketing modules

To say that the virtual PBX has implements that facilitate telemarketing would not do justice to this program. Some of its complementary modules such as the progressive dialer, the predictive dialer and the call robot do focus on telemarketing. It also highlights the bulk SMS sending application, which is one of its greatest strengths.

However, some of the functions of the virtual PBX for companies now go beyond telemarketing. Implements such as the virtual fax and some plugins for web pages confirm this. The best thing is that new updates and related tools are released over time. This program never loses its relevance and always brings new technological solutions in the field of communication.

Having the virtual PBX service allows you to start a very efficient business from the comfort of your computer. There is no need for a physical space, large equipment or personnel, this tool optimizes the way work and business interaction is organized.

The best part is that you will be able to create your own call center.

As it is clear at the beginning of the article, the virtual PBX is useful for companies even when they do not have a call center. This is because it solves many problems. However, the best thing about this type of software is that it allows companies to install a call center or call center if necessary.

In other words, hiring a virtual switchboard for companies will facilitate the future creation of a call center if the company needs it. In that case, all you will have to do is to hire a number of connections or extensions for each operator that will work. These people are assigned a user and access to the platform and can start working. In the case of Neotel, everything is very practical, simple and without installations because the whole system is hosted on the Internet. All that is needed is a broadband connection.

It doesn’t matter if the company has enough space to install a call center, with computers and all that implies. It is possible to have few operators and the virtual PBX tools themselves, with unlimited calls, will help to maintain a good production in outgoing or incoming calls. Precisely, its job is to optimize resources and effort.

The best thing is that there are no cheap virtual PBXs that are worse for being so. Perhaps some are not as complete, but the basic feature of any virtual PBX is that it lowers costs and allows you to operate from a reasonable investment. At Neotel we have the best plans and modules for this type of software, with 20 years of experience in the business solutions market. Contact us and ask any questions you may have.

The progressive dialer and its commercial importance

The IP virtual PBX is set to become the center of business communication in the coming years. This is possible because its technological evolution has allowed it to become something much more complex than call center software. In fact, some of its complementary functions will also be the talk of the town and among them is the progressive dialer.

The progressive dialer is an automation feature widely used in certain telemarketing departments. However, it may be necessary to first explain what dialers are and what this particular one is for.

Dialers What are they?

 

progressive dialer

Phone dialers are systems that allow a large number of calls to be made automatically. For this purpose, lists or batches of telephone numbers are used, which are processed by the program. In addition, they analyze the dynamics of a call center.

In fact, the intelligent analysis of call dynamics in a call center is the automated part of the dialer. The first dialers did everything mechanically, which only brought negative results. Today, these programs work with very advanced algorithms.

This is an excellent way to increase productivity in call center or telemarketing campaigns. Launchers make sure that operators answer a call whenever they are not busy. It doesn’t matter if they are outgoing or incoming calls. Their job is to ensure that production at the customer service level does not depend on human beings.

This is how the progressive dialer works

As its name suggests, the progressive dialer launches calls progressively. It is important to understand that its function makes it an unaggressive call launcher. This differentiates it from the predictive dialer, which is designed to improve customer service call center times.

The purpose of the progressive dialer is to dial outbound calls when operators are available. In other words, the system makes the call when it perceives that a telemarketer in the department is free. In this way, it ensures that productivity is maintained, but in a secure manner.

Of course, this telephone dialer is useful for one type of work or one type of department. In fact, each of the phone dialers can be useful depending on how it is used. This is what many call center coordinators and managers do not know, being one of the secrets to offer a better customer service.

Progressive dialer: ideal for small call centers

Those who have a company with a small call center department can use the progressive dialer. In fact, this is an excellent tool to get started in the world of corporate customer service. When you have a room with few operators, the progressive dialer speeds up the work, but in a controllable way.

This is because the dialing will be done progressively, distributing the calls among the operators who are free. Its use is not complicated and allows to control incoming or outgoing calls in a simple way.

For example, a chain of three stores selling household appliances that wants to have a customer service center can use this call center software tool.  Companies that do not have experience with telephone answering can learn how to manage these departments with progressive dialing.

Do you want to do telemarketing? Use the progressive dialer

Those businesses and service companies that want to do telemarketing have in the progressive dialer a great ally. Those who have an outbound calls department or a group of people for these tasks, can obtain great results with its use.

The progressive dialer is one of the most used in outbound departments. The most successful companies that understand the impact of telemarketing use it. One of the mistakes made in telemarketing offices is to let telemarketers make the calls on their own.

Progressive dialer allows you to maintain a good level of outbound call rate by letting the system make the calls. This means a higher number of sales and effective contacts, which is always desirable. In telemarketing it is known that the more calls made, the greater the chance of making a sale.

Improving the work of the outbound operator

Truth be told, telemarketers get tired or can sometimes lose some time. Human productivity is always conditioned by the personal situations the worker faces on a daily basis. This means that if an agent comes to the office tired or with a family problem, he or she is likely to be less productive.

With the progressive dialer, the impulse to make outgoing calls is not left in the hands of the teleoperator. On the contrary, the system is only in charge of launching the calls and he must answer them when the customer answers. Everything is automated and does not depend on human labor.

The productivity of telemarketing campaigns is completely assured with this system. Of course, telemarketing goes beyond making sales. Outbound calls are used to collect payment, to grant offers or bank cards. Basically, these are useful mechanisms for any type of outbound calling campaign.

Other functions of the progressive dialer

The main task of the progressive dialer is to dial calls when the agent is available. But at the same time, this intelligent tool performs other important tasks for managing a business’ outbound calls.

One of the additional functions offered by the dialer is the discarding of phones that are not working. When the system dials disconnected phones, no dial tone or numbers assigned to fax, it discards repeating the call.

This allows the system to concentrate on the telephone numbers that are operational. In case they are busy, switched off or no answer is found, the dialer can always redial. This increases the chances of having even more successful campaigns.

The best thing is that the system learns the right rhythm of operation of calls in the room. This happens because the dialer works with algorithms and analyzes the dynamics of communication. This is an artificial intelligence application.

Three scenarios where the progressive dialer is ideal

Long calls: If the telemarketing department requires long conversation times with customers, this call launcher is ideal. Unlike the predictive dialer, this one is not intended to improve response times.

Offering calls: Many times telemarketing campaigns are not to sell, but to offer something. It could be a discount coupon, a credit card or a contest. In these cases, the progressive dialer works very well because it goes through the list of telephone numbers to achieve the highest number of effective contacts.

Call center or inexperienced operators: When the call center is very new or has inexperienced operators, this system allows to maintain a standard productivity. In fact, its operation still reduces operator downtime, but without reaching a dizzying pace. This also differentiates it from the predictive dialer, which is for call centers with higher call volume.

Of course, a good dialer performs advanced calculations and is easily programmed. It is important that the IP PBX has a simple interface so that entrepreneurs who use it can get the most out of it.

Neotel has a high-performance progressive dialer

The progressive dialer is one of the modules integrated into Neotel’s call center software. Like the rest of the program, it is operated from a simple, easy to program and very functional interface. It is one of the most advanced systems of its kind in the market.

With this digital ally, agents will never be idle, generating good productivity for the company. No matter the objective of the telemarketing campaign, this system will increase the number of contacts and effective business. This, in turn, is fundamental to organize the work within a call center.

It does not matter if it is two telemarketing operators or an entire call center room. The progressive dialer adapts to all types of customers and at Neotel its cost will depend on how many operators are going to implement this system. For example, if the company will only use it with three agents, the contracting party will only pay the additional cost for them.

Cheap and advanced IP Virtual PBX

This and other Neotel modules can be purchased when acquiring the IP virtual PBX, which is the basic program. This will allow business communications to be managed in a professional manner. In this way, entrepreneurs and traders can offer excellent customer service and grow with various telemarketing tasks.

The best thing is that the service is inexpensive, innovative and requires no installation. Neotel is in charge of the entire technical process and the contracting party only needs an Internet connection to use the program. Undoubtedly, the technological solution for the communication of the future.

What is IVR and what are its functions?

When we talk about IVR, it seems that it is something very innovative. However, many companies and customer service centers have been using it for almost three decades. To tell the truth, everyone who has called a bank or the call center of their telephone service has interacted with this automated mechanism.

At the time, having an IVR was a major technological and business breakthrough. At first, many companies did not believe that users could adapt to these self-service telephone systems. Today, not only are they very common, but they have been incorporated into almost every type of enterprise.

What is IVR?

 

ivr

The IVR is a recorded operator system with which people interact when making a call to a call center. For example, when a customer calls the bank and a recorded operator asks for his ID number, this application is doing its job.

The action of the IVR goes far beyond redirecting a call to a specific department. However, this system also interacts when the customer is in the options menu. Its characteristic task is to request information, process it and return an answer to the calling customer.

The more traditional IVRs operate by dialing the numeric keypad. With technological advances, it has been possible to incorporate mechanisms that recognize some voice commands. Active human-machine interaction defines this telephone manager.

The acronym stands for the name of this automated telephone manager. For those who wonder what IVR stands for, it is Interactive Voice Response.  In Spanish it would be translated as interactive voice response. Today, this is a service that is part of the virtual IP PBX.

How does the IVR work?

The IVR has the role of welcoming customers who make incoming calls to a company. In addition, it allows the customer to be directed to the telephone options that allow them to reach the appropriate department or solution. To do this, the system is interacting through recorded voices.

In the middle of this, the IVR system can request some useful personal information from the customer. This could be the DNI, or some important information that is useful for the management of their case. From that moment on, the automated assistant is facilitating the attention.

The implementation of the IVR generates benefits for both customers and the company. The important thing is that the user provides the information properly and understands how to navigate through the menu of options. This interactive system is specially designed to communicate in a simple and effective way.

The functions and utilities fulfilled by the interactive voice response are numerous.

IVR helps to reduce the queue of waiting calls

One of the priority tasks of interactive voice response is to reduce call queues. It does this by keeping the customers executing incoming calls distracted. While the user interacts with the machine, it gives operators time to handle calls that came in earlier.

The IVR also reduces the flow of waiting calls by routing them correctly. After all, many times queues are generated by customers getting through to the wrong departments. Nowadays, people often find their way around the menu of options better thanks to the guidance offered by this automated system.

Although it seems that some customer service departments are often overcrowded, they would be much more inoperative if it were not for this system. For example, calling busy banks would be a much more difficult task today.

IVR speeds up talk times

The IVR system reduces the length of operator-customer conversations. It does this when the interactive voice obtains personal data from the user. Most of the time, this information is in the agent’s domain before the words are exchanged with the customer.

This is something that not everyone knows, but while the agent is greeting, he is already checking the system. This is possible because the IVR has given the operator the information he needs to advance the management. This is how conversation time is reduced without the users noticing it.

Some IVRs can even inform the operator about what the customer needs. In this way, the operator starts to generate solutions before the user tells his problem. The operator is always one step ahead of the user.

Generating customer peace of mind

The IVR is much more than a recorded voice that guides the customer through options. Since its welcome, this interactive system is dosing potentially annoying users. The mere fact of being able to listen to the operator gives the customer the feeling that the company is accessible and will soon find a solution to their problem.

That is why the creators of these systems are making more and more effort to use humanized and sensitive voices that are pleasant to the ear. In addition, as mentioned above, the interaction distracts the customer to shorten the conscious waiting time. At all times, the interactive system acts as a dosing factor.

This application is developed from psychological approaches to achieve positive effects on the mood of the clientele. In fact, users are often more annoyed when the IVR has a very short action that leads to long waiting times. This negative effect also occurs when the call center uses traditional call assistants.

Self-management: the user can solve his own problems

The IVR’s breakthrough came when it allowed customers to self-manage their problems. Today, these systems are so complete that they allow people to manage their problems without the help of operators. For example, this is the case with banks that have automated systems for changing a credit card password.

This novel approach simplified many tasks for customers. This meant moving from an automated IVR to automated self-service systems. Another outstanding example of this is the systems implemented by telephone agencies for changing plans.

IVR-based self-management also makes it possible to streamline the call center’s call flow. Companies that incorporate this type of solution reduce their queues of waiting calls. In fact, some customer service departments have lowered their costs as a result. The best part is that IVR can be used in even more cost-effective and creative ways.

IVR improves company image

By implementing telephone self-service systems, the IVR allows for 24-hour customer service. Since customers can solve some of their problems themselves, the service is extended without generating cost or effort. Companies that work in this way are better valued than those with limited opening hours.

Self-management is synonymous with accessibility, practicality, innovation and simplicity of processes. Every customer wants to be able to solve his or her problems no matter what time it is. In fact, the incorporation of an IVR system is giving users tools to overcome numerous inconveniences regardless of the time.

For example, a bank that allows you to process the unlocking of a card at three o’clock in the morning is well appreciated. Customers understand these automated systems as solutions in times of trouble. In other words, their implementation only results in increasing the company’s good image. Indeed, solving problems is the ultimate goal of any private initiative.

Customers also appreciate that companies are innovative and this is synonymous with quality. A high-performance IVR with innovative solutions allows you to stand out from the competition. To be precise, this type of automated system can weigh heavily when users choose which company to opt for. This is even more important for service companies.

Neotel has a high quality IVR system.

All of the above suggests that choosing an IVR is not something to be taken lightly. This system must be functional, fast, understandable, attractive and be flexible when it comes to configuring the options. Neotel’s application has all these qualities and our experts work to ensure a menu of options.

Neotel’s IVR voices are quite humanized and focused on guaranteeing a pleasant experience to the hater. The best part is that it requires no additional installations and costs for those who hire our virtual IP PBX. Companies that require this mechanism can contact us. Undoubtedly, one of the most effective and current telephone management solutions available.

The IVR is the face of presentation of companies and is even part of their identity. Neotel offers this and other useful modules such as the progressive dialer, the robot call, sending bulk SMS, telephone surveys, virtual fax and much more. All these tools are compatible and work together with our cost-effective virtual IP PBX service.

Progressive dialer: function for outgoing calls

Motivating productivity in an outbound department can be tricky. Beyond the established goals, it’s all in the hands of the operators. That’s why this type of management is often a challenge for any company, regardless of its industry. However, it is possible to maintain efficiency in these environments by implementing a progressive dialer.

The dynamics of inbound call centers depend on the flow of communications generated by customers. In this case, it is much easier to monitor that operators do their job with efficiency and good response times. In contrast, coordinating the management of an inbound department can be complicated. Precisely where human beings simply cannot, the progressive dialer operates.

Progressive dialer is a call launcher

The progressive dialer is an automated application for the call center. Basically, it consists of a call launcher that is very useful especially for outbound call departments. In addition to this, its system provides for operators to be free when launched calls are answered by customers.

 

progressive dialer

The progressive dialer uses the data stored by the call center software about the department’s activity. This allows it to adapt to the usual workload and improve it when launching calls. With the passage of time and the information collected, it will improve management through algorithms. In simpler words, this intelligent tool is in charge of dialing by itself to the list of customers to contact, without relying on humans.

The objective of this tool is not to leave the productivity of the department in the hands of the operator. In this way, times are speeded up, as well as the opportunities to achieve effective contacts. The implementation of this module usually results in an increase in the achievement of the objectives set for outbound calls.

Useful for any type of management

The progressive dialer is not exclusively for closing sales. In fact, this artificial intelligence tool is applicable to any task related to inbound calls. In fact, it is ideal for call centers with a low volume of service and start-up businesses.

For example, this module works very well in a credit card location department. Likewise, it will be of great use in collection departments, telephone sales, surveys, among others. Any outbound call management can be complemented with this application that is part of the virtual pbx.

Neotel offers an innovative progressive dialing system and other highly effective artificial intelligence applications. In addition to this call launcher, there is the predictive dialer and the call robot. All these automated modules facilitate telephone management. They can be used to improve both customer service and telemarketing.

Innovative call center software

Neotel has a call center software hosted in the cloud suitable and cost-effective for any business. The cost of the service is adapted to the needs and services requested by the customer. This system is much more than a telephone communications manager and has very advanced features to improve the marketing of products and services. By contracting it, entrepreneurs and companies can count on the progressive dialer and other similar tools.

Neotel

Building customer loyalty with progressive dialers

Automation tools can improve call center management almost instantaneously. However, to achieve this, each of these current technological resources must be used well. One of the programming that can be most useful for customer service is the progressive dialer. And in fact, it can become an effective bridge between the company and its customer.

 

progressive dialers

The progressive dialer is an automated option that allows you to launch outgoing calls to your customers. With this module, less quantity is acquired but more quality of service is ensured. In any case, the important thing is to know when, where and how to apply this solution, which is typical of the latest call center software.

Why does the progressive dialer facilitate customer loyalty?

Building customer loyalty involves generating positive customer relationships, especially through communication. Basically, it is a matter of making them as loyal as possible to the company and therefore to its products. The objective is to ensure the customer’s preference as a user and to motivate greater economic benefits through this link, which is also somewhat emotional.

The progressive dialer is an excellent loyalty tool because it ensures a pleasant communication. On the one hand, the operator manages outgoing calls that are activated automatically and progressively. This ensures break times for the operator, which allows him to work much more slowly and maintain a good mood.

On the other hand, this good treatment generates all the optimal conditions for the customer to feel well attended. In addition, as everything is programmed, the automation collects data from each call. This saves wasted calls to phones that do not exist or even unnecessary repetitive contacts.

Successful loyalty campaigns

The progressive dialer is ideal for telephone sales and offers of additional services. For example, in a bank, the call launcher could be implemented to manage a list of customers with new approved cards. The list with their users and phone numbers is managed in an automated way and outbound phone calls are triggered progressively.

This module can be implemented when the company offers special services or personal notifications to users. This system also allows incoming calls to be transferred to available operators. This is a very useful tool that is often not well used because it is not easy to understand its usefulness.

The most important thing when using the progressive dialer is to configure the list efficiently from the virtual PBX. Therefore, it is probably necessary to review the data of the customers likely to be called from the call center. On the other hand, it is not recommended for use in contact centers or departments with a high volume of incoming calls.

Best of all, the progressive dialer allows you to clean up your users’ phone number lists. In addition to this, the system allows to capture statistical data on productivity within the call center. On the other hand, the tele-operators’ work quota is basically programmed. Undoubtedly, this is a solution that can generate good results if used properly.

Neotel

Progressive dialer: ideal for telephone sales

 

Companies with call center departments can control their productivity through automation. To do this, they can implement call launchers with various types of dialers. One of the most useful is precisely the progressive dialer.

Progressive dialers allow the management of the work of the tele-operators to be programmed. However, before choosing a type of marker, it is necessary to know what kind of work it will be used for.

What is a progressive marker?

Automatic call launchers allow you to control the calls received or sent between telemarketers and customers. For this to happen, the launcher has operating modes and the progressive dialer is one of them.

With the progressive dialer the system launches calls as its name indicates, in a progressive way. Therefore, communication with customers will be carried out leaving longer waiting times between each call. This is usually necessary in some businesses according to their activity.

With progressive dialers, no room for error is left and the quality of the call is usually prioritized. In this case, the system makes the dialing ensuring that there is always an operator available online for the customer.

Advantages of having a progressive dialer

The progressive dialer is ideal for call center departments with low call volume. If you want to give a specialized type of attention to VIP customers, this is the right system.

When there are long periods between calls the operator feels less stress and offers a more cordial attention. This system is also ideal for online sales and other types of outbound call campaigns.

In progressive dialing everything revolves around quality and efficiency. The contact lists for the realization of the campaigns are spent less quickly. This way, the process is oriented towards the order and use of the databases.

Progressive marker: quality over quantity

There are tasks for which it is better to select another type of marker. For example, call centers that have a high call flow should work with the predictive dialer. In this one, the attention of a greater amount of calls is prioritized.

The best call launchers incorporate several operating modes. Those of Neotel for example they have two markers and robot call. The system is managed through an intuitive interface is hosted in the cloud.

The call launchers allow for better customer service management and increased productivity. The important thing is to analyze what kind of tasks the company does and start enjoying these technological solutions.

 

Neotel

Robot Call: The ideal tool for mass campaigns

Within the great marketing strategies are the massive campaigns, whether by email, landing pages, messages or calls, and despite the technology calls are still one of the best ways to achieve it, if your campaign will be with the same messages the most recommended is to use a robot call to carry it out.

What is a robot call?

Robot call are automatic calls that are made using software to transmit a recorded message when the phone is picked up.

In short, they are phone calls that use a predictive or progressive dialer to distribute a pre-recorded message, using the robot call to do so.

How robotic calls are used for commercial purposes

Among the advantages of robotic calls are the reduction of costs when making repetitive campaigns (same message to different customers).

A well used robot call is the best ally in corporate marketing strategies, it is one of the tools that takes maximum advantage of customer service.

A specific message for a new product campaign, surveys or thanks for their loyalty are just some of the uses of the robot call.

Why use Neotel’s robot call?

The Neotel Robot Call allows you to distribute messages to a list of clients in an economic, efficient and agile way.

The way the robot call task is executed is

  • Make mass calls and simultaneously play the recorded voice message.
  • Sometimes it gives the customer the option of being transferred to a commercial agent or answering a survey.
  • No agent required during the call

It allows a very valuable objective to be achieved: customer feedback on the brand, products and services can also provide valuable information in commercial prospecting campaigns.

Using the Neotel Robot Call

The Neotel Robot Call allows you to send a specific message to a list of clients, using a database, a recorded message so that the system starts calling all clients simultaneously.

As commented in previous paragraphs, sometimes it may require the interaction of the agent, for which the customer must use his numeric keyboard.

 

predictive dialer

Advantages of the Robot Call

Neotel con este robot call te ofrece:

  • Easy campaign management
  • No software installation required
  • No initial cost
  • No permanence contract required
  • Easy to use for agents

 

progressive dialer

You can create survey systems, execute campaigns and obtain customer satisfaction with a product or service, with that data you can focus on new successful campaigns.

The Robot call is part of Neotel’s call center software that includes WebRTC Line, Progressive Dialer and Predictive Dialer.

Neotel

Progressive dialer: The evolution of call center software

If you have a telephone exchange with many agents you will know that there is a lot of time lost by the search of telephone numbers in each campaign, even human error can lead to dialing wrong numbers, skipping clients or calling two (or more times the same number) so the progressive dialer is the solution to your problems.

What is Neotel’s progressive dialer?
The progressive dialer is an automatic sequential caller; that is, it performs dialing and routing directly to the agent.
It is an automated system that first allows you to associate all the phone numbers to be called in a phone campaign and then the ability to call the assigned number when an agent is available.

virtual pbx
Advantages of the progressive dialer
This system is perfect for familiarizing yourself with call center software because it allows easy use by the agent.
The time between calls is shorter, as the system identifies when the agent is on hold.
An ideal system for call centers with small to moderate volumes of customers making management more effective.
The system detects events during calls and assigns the available and suitable client to be communicated with the agent.
More effective calls
In the progressive call mode, the agent does not intervene to make calls, these are made automatically, the difference is that the consumer answers, the agent to this online.
When the system is well planned and programmed it is very productive, efficient and direct with excellent results, discriminating the call response (faxes, voice mails and numbers that do not exist)
Agents’ stress levels are reduced, making calls more productive, efficient and effective
The progressive mode is ideal for sales campaigns.
Why choose the progressive dialer?

call center software
The progressive dialer is part of Neotel’s call center software system that includes the best virtual pbx available on the market.
In addition to including progressive dialing they include other benefits such as call recording, script and statistics module.
Best of all, Neotel does not require permanence contracts, initial investment, software installation, flat rates per call and only pays per agent.
Neotel’s progressive launcher provides telemarketers with a great tool to streamline their tasks, also facilitates record loading and control of call times.

progressive dialer
Operators can use the current call environment and when connected can write log notes, schedule a redial or dial the result of this call. (No answer, don’t want the service, wrong number).
Progressive call scheduling: The competitive advantage
To use the Progressive Launcher we can select
– Automatic mode consists in that every time there is an agent available the system launches the call automatically, and when the tele-operator picks up the card of the called client is opened.
– Manual mode It only makes the call when the operator gives the order, at this moment it visualizes the client’s card.

Neotel

Improve your company’s call center with the Caller Dialer

progressive dialer

 

predictive dialer

 

robot call Neotel

 

With the previous infographics we show you how to improve the operations of a call center by integrating an automatic call dialer. We also recommend that you watch this video where the difference between each dialer is explained in detail.

Neotel offers three types of automatic dialers: the progressive dialer, the predictive dialer and the Robot call. Each one of our dialers differs according to the needs of the client. If you call us now and explain what type of company you are, we will advise you on which dialer works best for you.

Optimize your agents’ work time with Neotel’s automatic call launcher or dialer.

No more unanswered calls.

Make the leap from manual to automatic dialing with Neotel call center software.