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Professional voice-over services: Why hire a professional voice-over artist?

There are many elements that, even if minimal, contribute to the growth of a company. In fact, when a venture is approached seriously and goes to the next level, it is necessary to develop elements that identify it and differentiate it from the rest. It is there, and especially when a company grows, that professional voice-over services can play a more important role than anyone would think. It’s easy to wonder why do you need professional voiceovers in a shoe store, or in a bank, or in any other business? In reality, every business initiative needs voice talent at some point in its operation as a company. Professional voice-over services give voice and therefore life to any business venture, and they are cheaper than you might think.

Professional voice-over services are indispensable

Sometime in the 20th century, companies began to hire well-known or professional announcers to promote their products. At that time, only radio and television were allowed to broadcast advertising of this type. However, as time went by, the companies’ advertisers understood that many of the voices they used to market themselves became part of the brand. People came to identify a certain company with the voice of the announcer who made their commercial. In this way, the professional voice-over service became part of the brands. In addition, the media in which professional voiceovers could appear multiplied. For example, they began to appear on the Internet and also on the telephone, thanks, among other things, to the VoIP PBX. The more possibilities there are to place a voice recording representing a company on any medium, the more important the automatic or recorded voice-over will be. In short, the voices used by companies to deliver their messages, slogans and advertisements end up being part of the brand. Therefore, it is a marketing element that should not be lost sight of and that in many occasions marks a company forever. Now, how can you use the professional voice-over service with the VoIP PBX? The answer is simple.

Humanizing the company’s telephone line

Professional voice-over services bring the call center to life. It doesn’t matter if an entrepreneur has an entire call center, or if he or she attends to people through their cell phones. Of course, automated voice-over is ideal when the business contracts a virtual switchboard service, with IVR, which is the interactive response system. This is what we hear when we call basically any company and an operator asks us for data. Precisely, that voice that appears when calling a call center can be humanized thanks to the professional voice-over service. In fact, in an IVR like Neotel’s, robotic voices can be replaced by human voices, with good intonation, placid for human hatred and adapted to the message to be transmitted. From this point on, companies now have a new advertising and image element and, therefore, are closer to creating a brand. Hiring a famous speaker can be very expensive. However, companies that hire our VoIP PBX service can get high quality recordings, from a very small investment. There is much that can be achieved with professional voiceover services and any enterprise acquires professionalism, good image and formality with this resource.

What is Neotel’s professional voice-over service like?

At Neotel we offer a professional voice-over service quite complete and adapted to the budget of each businessman. With us you can count on voiceovers starting at 7,50 euros for the most basic service. Those who want multiple takes, that is, different takes of each phrase, can get a more personalized service for only 30 euros. This way, you can get a very authentic product. We also have female voice-over service, infinite modifications and translation of the texts. The latter is ideal to have advertisements and menu options in the call center in different languages. We also offer foreign voices, with up to 16 languages, including German, Portuguese, Mandarin, Russian, Hindi and many more. In our team we have voice talents who speak different languages. The budget of the voice-over will vary depending on what each entrepreneur requests. In addition to this, our virtual switchboard is one of the most advanced in the market. Neotel’s software has several additional add-ons that are very useful to serve and sell to customers. Here you can incorporate to your plan automatic call launchers, bulk SMS platform, CRM and other tools that will help you stand out.  Contact us for more information.

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Personalize the ivr with a professional voice-over service

A company’s call center is a fundamental part of its advertising image. When a customer calls, he/she is met with sounds, messages and voices that eventually identify the company. Firms that manage to turn these elements into a brand usually resort to a professional voice-over service.

The IVR is the system that interacts with the customer when calling a company. This is the voice we all hear when we call a bank and ask for our ID. This automated module is the same one that leads the user through the options they have to channel their call. The fact is that this can be enhanced to build the company’s image.

The ivr as a brand element

The ivr is what all customers come in contact with when they call the call center. Many companies make sure to set it up well so that the customer can easily handle their requests and complaints. However, many times they forget to customize the voice over of this system.

It is important to note that ivr is an automated customer interaction system. In other words, its function is not only to indicate which numbers a user should press to communicate with each department. In fact, the nature of this system is to get in touch with the clientele.

The most prestigious companies customize their ivr by using a professional voice mail service. In this way, they make their interactive voice response system part of their branding and advertising efforts. In this way, the message can be much warmer, friendlier and have characteristics that the company wishes to project.

Professional voice-over services

One of the most effective strategies is to use an operator with a female voice. The aim is to project to the customer the willingness to be served with kindness, affection and companionship. The way in which the speech is configured is fundamental to generate a good impression on users.

Another important contribution of the professional voice-over service is that it allows recordings to be made in other languages. This is essential for companies all over the world. In every country there are always users who only speak languages other than the local one. The service is facilitated and the image projected by the company to the outside world is strengthened.

Professional voice-over services can become a differentiating element in the long run. It is important to personalize the voiceover voice of the ivr in order to make a difference with respect to the competition. Hence, this element of the call center software can be understood as an advertising tool.

Ivr and professional voice-over services

Neotel offers both the installation of the ivr and the professional voice-over service to customize it. Both services can complement the virtual PBX contract. Companies can also order these modules separately. The voices are 100% human and each phrase is recorded in detail to be heard as desired by the contracting company.