Do you want to know what your customers really think about you? Well now you can

The telemarketing survey module is very easy to use. It is basically a survey system, in which and by using the dial, the client can respond by pressing the keys of his terminal to a series of questions that a recording asks him. Imagine the possibilities here.

For example, another use is to know the degree of satisfaction of our client with our company, received attention, service, … Here the client simply must press a key, from 0 to 9, indicating their degree of satisfaction.

Simple right?

click to call me back

The telemarketing surveys module is really simple to use. And if not, as easy as consulting and guiding you throughout the process

For the coordinating agent of the call center this module is of special interest because it allows you to have better control over the quality level of incoming and outgoing calls in your call center and the attention provided by the operators that work in it.

Still do not use telemarketing surveys to know the degree of satisfaction? If the answer is yes, you are losing valuable information


With telemarketing surveys does not end the list of features of the Neotel PBX. Moreover, we continue working every day to develop more modules that are coupled and integrated into your virtual switchboard easily. Some of the other modules available to the Neotel control unit are:

How to change my physical switchboard for a virtual one

Neotel software makes your company work faster and more productively.

From among the star pillars of Neotel’s range of services, we highlight in this article the importance of CRM integrated with the switchboard. If what you are looking for in having an absolute control over your business, with the CRM you will be able to reach all the objectives that you propose.

Once you try the Neotel switchboard you will not go back

If your business accounts with workers located in different parts of the world, what you need is a pbx such as Neotel’s virtual switchboard. With our switchboard it does not matter where your employees or yourself are. Save from now on all your calls to communicate with your workers who are in other cities or countries, but billing as if they were internal calls within the same location.

Improve your professional image Use the calls by ip. Do not leave any calls unattended.

Do not worry about the typical problems of telephony, thanks to Neotel.

What are you waiting for to call Neotel?

There are many advantages when working with the virtual switchboard

Basic differences between the switchboard in the cloud and a conventional physical switchboard:

  • You just need an Internet connection to make it work.
  • There are no maintenance costs.
  • There is no type of initial investment, before you can use it.
  • There is no hardware.

Call 900 696 707 or +34 952641034, or if you prefer, write us an email to

Elevate the communications of your business with the Neotel control unit

You have plenty of reasons to hire a VoIP calling service

  • The Neotel PBX is 100% scalable and in every way. We adapt to the needs of clients like you. Tell us what you need and I’m sure we can help you.
  • Use a single tool It is over the need to be working with many applications to get what you can with a single application.
  • Easily manageable.

llamadas por ip

When you give us an opportunity and try our switchboard, you will start saving a lot of money!

If you are already a user of a virtual or physical switchboard, but you do not feel satisfied, you are paying too much or the attention received leaves much to be desired, it is time to trust the real professionals. Get in contact with us.

What differentiates us from the competition? Easy: we are so proud of the product that we work that we do not need our clients to sign any permanence.

You will never need more expensive hardware equipment that could be damaged.


virtual pbx

Depending on your type of company, a type of software will be better for your telephone service. We advise you so that you do not have doubts when hiring.

Are you looking to call ip in your company? Contract your ip line now with Neotel

Improve the quality of the work of your own agents thanks to a virtual switchboard.

Call center software, CRM and virtual switchboard. Everything integrated in the same work tool


call center software crm virtual pbx

There are no stays when you contract with Neotel. Therefore, there is never risk for the client.

An ergonomic and economical Virtual Switchboard is possible

Our virtual PBX stands out for, among others, the features of telephone reception, voicemail server, web server, identification of calls, …

The virtual switchboard helps companies save costs and time.

The users who own a physical switchboard are always in trouble. They are old systems. Old. They are already disused. With the pbx hosted in the cloud we will be getting the most advanced mode for the customer in telephone switchboards. There is nothing like it!

Neotel recommends moving to the virtual switchboard if you have not already done so

Of a better professional image. Do not worry about the location of yours and your workers. Forget once and for all the typical problems of technical aspects of the management of the switchboard, space problems, equipment maintenance problems, etc.

Convince yourself and do not wait any longer. Migrate your physical switchboard to the cloud from Neotel’s hand. You will not regret

More advantages provided by the virtual switchboard:


virtual pbx

  1. Gain of space.
  2. Simplicity.
  3. Most economical and efficient option.
  4. Flexibility and mobility for users.
  5. Investment for the future.
  6. Variety of functionalities.
  7. More professional image.
  8. Simplification of call statistics.
  9. Access to call statistics.


When looking for your company to hire the pbx, do not be fooled. Contract now with Neotel.

Explaining the basic principles of PBX, IP PBX and VoIP

Before the Internet, the calls were all through the telephone company. After the arrival of the Network of networks, the developers were able to channel the calls, converted to data, and travel through the Internet.

VoIP makes voice and data converge.

A peculiarity to stand out from the Neotel switchboard is its easy integration with third party softwares.

PBX, IP PBX or VoIP … Do not know what is best for your company? Get in touch now and we will solve all your doubts

If you are looking for a reliable company, with many years of experience in pbx, ip pbx and voip, we recommend you call us. We are very effective in customer service.

Do you already have a physical switchboard? Okay, then you probably think that changing to a virtual one now would be to throw away the money from physics. You are wrong then! The virtual switchboard always reports more benefits than the physical one, with the savings on the telephone bill being the main one. Even if you already have a physical switchboard, think that each month you keep working with it, it is a month that you will be paying more money than necessary. What are you waiting for to start saving money with the virtual switchboard?


Do you travel a lot for work? Or your workers? OKAY. You need a voice system by ip then. The voip knows no geographical limits and therefore barriers. From any point of the planet you can work in the same way with your voip phone system. Just like if you were physically in the location where your company is located.

From Neotel we want to clarify all your doubts and let you advise, what is best for you.

¿Cómo reducir la factura del teléfono hasta un 30%?

With the advent of technologies such as the Internet, the virtual switchboard has become the standard to be used in the world of telephone exchanges, unseating the physical switchboard.

Cloud solutions are an alternative to traditional telephone solutions. We highlight the main advantages of these:

Cost savings: We forget machines, hardware, physical terminals, maintenance and management costs, qualified personnel to pay, etc. Being a 100% cloud system there are many aspects for which we will not have to worry anymore.

Flexibility: The advanced switchboards allow unlimited extensions and for different countries. Receive incoming calls on your mobile phone, computer with Internet connection, table phone, …

Scalability: Virtual telephony allows you to reduce or expand the capacity of your PBX according to your needs. You can also control the virtual switchboard on any device and any time of day. So the control over our business will be total.

Functionality: One of the main advantages of virtual switchboards is their versatility and functionality. Among the clients of the virtual switchboards, they stand out: the recordings, mobile extensions, call queues, the complete statistics of the calls, IVR’s and the deviation by prefix and schedule.

Neotel advanced IP switchboard for business

Do you already know Neotel’s advanced IP PBX? Well, if your answer is no, from our blog we could not recommend more that you dedicate only 5 minutes to contact our company and ask us about it. Are you ready to start saving on your telephone bill? Welcome to the Neotel IP PBX!

You only need to have a SIP phone (if you do not have one yet, Neotel provides it to you, ask us) and you are ready to use our advanced IP PBX.

The advanced ip switchboard of Neotel is in constant development, so that customers receive numerous updates throughout the year, all improvements, at no extra cost. Always thinking about the needs of our customers.


virtual pbx

Think that the Neotel IP PBX provides a kind of information that would be impossible to pick up with another type of telephone system: With the Neotel IP PBX you can know how many lines are occupied, how many people are waiting in queue, …

centralita ip

Generate more complete reports for your company with Neotel’s advanced IP PBX.


Are you still tied to your telephone company? Get ready to save big with Internet Telephony

With Neotel, when a client hires our Telephony services over the Internet, what he is getting is a customer panel from which he can access absolutely all the configuration of his switchboard system and call center software. And from which you have access to features such as removing or adding new extensions as you go or do not need them.

You control your services

Are not you tired of having to pay with your current Telephony company for services you do not need?

No up-front costs

The services of the PBX or virtual switchboard will provide the same features that you are already receiving with your current telephone system, only with more extras. The difference of our telephone system and others is that with ours you do not need to spend a single cent on hardware. Instead, all services will be hosted in the cloud which means that all data is hosted on Neotel’s secure servers. Since you do not have to invest in expensive office equipment, this option is less expensive for SMEs. All you need is an Internet connection and at least a desk phone, and that’s it.

Internet Telephony services offer much more to your company


With Neotel’s cloud telephony, there are other characteristics that can be of great interest to businessmen and managers, being the existence of a virtual receptionist one of these.

If you have a small business, you may be thinking that you can not afford a telephone system over the Internet. It’s just the opposite! The feature that stands out from any other in terms of Internet telephony is just that it is cheaper than conventional telephony. As there is no maintenance of computer equipment costs, and with cheaper rates for calls, Neotel can help you save a lot of money from the first day when you hire our services.


What is Voice over IP Communication?

Do you already know what Voice over IP Communication is? Well if you still have doubts, this article will interest you and much. We start!

First of all, say that if we have to simplify the answer to the question What is Voice over IP Communication? In the simplest form, we would say that the main difference with respect to other more traditional communication systems is the simplicity that is presented when installing, configuring and using the service.

With a VoIP system at the end what we are getting is a Premium communications system at very low cost. One of the reasons why the IP Voice is becoming more and more interesting to companies is that VoIP encourages Teleworking. And it does not matter where the employees are, even in different countries. Calls are always billed as if they were calls within the same office.

A virtual switchboard is an advanced communications system that allows you to have as many extensions of mobile or fixed lines as you wish and increase or reduce on demand without having to bear the costs of classic telephone switchboards. Solving the typical problems of communication quality, queued call management, etc.

The Telephony in the cloud gives freedom. With IP Telephony we lower costs and we are achieving a 100% scalable system to the needs of our company.

Neotel helps businesses simplify their communication systems thanks to CRM, PBX and call center software.

Saving on the telephone bill is really possible with Neotel.

The technologies are advancing very fast. The connections are getting faster. And the telephony in the cloud is something of the future, but of this very moment.

IP Telephony is not something new anymore. And it is true that more and more companies are making the leap to the cloud for their telephone communication systems.

pbx virtual

Directed to both small and giant companies.


The five key technologies in customer service

Long before the invention of the virtual switchboard, the Internet, the CRM or the modern call center software, there were other technologies that made the massive call service market reach its current status.

Some of them are in retreat, while others, invented 60 years ago are still topical. Let’s know them.

The tone dialing

Many still remember dial telephones, those in which a wheel had to be rotated to make them operate, however the technology that allows the operation of a virtual switchboard – tone dialing – was introduced in 1963 by Bell. A year later the Western Electric 1500 was the first phone on the market, which allowed to dial by buttons. Of course, they did not include the symbol of the pillow or star.

The toll-free numbers


In Spain known as 900 lines, without which more than one virtual switchboard would be without work, were invented in 1967 by a scientist from the company AT & T as an excellent formula to market the products. The airlines and American florists of the 1980s came to add more than 3 billion free calls annually. Soon this hit became international.

Private exchange exchanges

Nowadays, the PBX-type virtual switchboard, the private exchange exchanges -the PBXs “were one of the first computerized evolutions of the conventional switchboard. Essentially they were mini-switches that allowed to route calls to the companies in two ways: manual, which still required an operator for the exchange or automated, which already allowed the switchboard to route the call by itself without having to request the operator the connection with an extension. This latest technology became one of the secret sauces of the first call centers.

Interactive voice responses (IVR)

Perhaps, the most essential technology in the software and the operation of the modern call center, were used for the first time in the banking machines of 1970 to verify the balances of the clients. Soon they became really popular as a means to route customer service calls. Nowadays, they are able to recognize what a customer says on the phone and act according to their request. If you have ever talked to a speaker who asked you what you wanted to do when calling a customer service center, it was an IVR working in conjunction with the virtual switchboard.

Short Message Services (SMS)

Invented in 1992 to operate with the first mobile phones based on GSM technologies, they had to spend more than two decades compared to the previous technologies listed for their introduction. However, its appearance meant a before and after in mass call and communication systems, allowing very fast transmission of information and facilitating public attention. They also produced a fundamental change in the philosophy of customer service, from being reactive -the company communicated with the client at the request of the same- to predictive -the company requests an action from the customer-. This small big change may have gone unnoticed by many, and you may think it is not very important. The marketing experts and the business figures associated with this change between reaction and prediction say the opposite: it has exponentially increased the turnover of the companies that use this technology.


The Neotel virtual switchboard

At present, there are already many companies that work with our switchboard. They are aware not only of the money they save, but also of all the other benefits that the PBX provides for their day to day.

Thanks to IP Telephony, it is no longer necessary to be a large corporate macro to use Neotel’s virtual switchboard. SMEs also enter the group of companies that are highly recommended to migrate their Telephony system with Neotel. Our switchboard is affordable for businesses of all sizes.

Many users do not know what a virtual switchboard is, although they have probably used one before. If you have ever called a company, and you have heard a phrase where you are asked to check the correct option, depending on which department you need to talk to, that is a virtual switchboard that that company uses.