What is a call center software?


Successful businesses are those that offer quality care to their customers. There are many requirements that they may have as users: failure reports, billing, security problems, doubts about a certain function, among others. Therefore, to serve them in the best way, it is essential to have a good call center software available.

One of the most recurrent problems is the lack of knowledge about this type of system. The important thing is to know what a call center software or a virtual pbx is and to know which products are positioned in the market.

What is a call center software and how does it work?

A call center software allows managing all the calls that occur between the customer service department and the customers. This program is connected to all the terminals that operate in the room with a switchboard. Its functions are varied, from silencing calls, transferring them or even monitoring them to improve the productivity of the unit.

There are programs oriented to the reception, sending of calls and also mixed. The software to be chosen will always depend on the type of customer service the company needs to cover.

The software can facilitate access to the office data center. In this way, calls are recorded or the quality of the attention offered by the employees is verified. The entire service can be controlled and management is simplified thanks to this type of technological solution.

What are the benefits of a call center software?

The call center software allows monitoring and facilitating customer service management. Its main objective is to facilitate the work performance of the operators in each call, improving the response and their times.

Choosing the right program is key to improving the user experience. On the one hand, the operator can make the call better conducted and have a good rhythm and outcome. On the other hand, the system allows for the evaluation of management performance by reviewing the calls.

Virtual pbx: The future of business communication

The virtual switchboard allows to replace the physical installations in the call center. This is an advantage because companies save on equipment maintenance costs and reduce the cost per call. In addition, companies can make better use of their space by dispensing with large installations.

Generally, the hardware is housed in the offices of the company offering the virtual switchboard service. Another great advantage is that the system usually works through cloud storage services. This means that the information is hosted directly on the Internet.

Of course, this type of software represents an innovation within the field of business communication. These are more intuitive systems that facilitate even the internal interaction between various sites and departments. Everything is housed in the same storage space that is hosted and shared on the Internet, including the user database.

The best option for your call center


centralita voip

Neotel currently offers the best call center and virtual switchboard software products. Its programs are easy to use and can be adapted to any type of company. Of course, this technology company also has VoIP PBX, which allows calls from several phones, from a single number.


Video Calling and Video Conferencing in the Cloud: Professional Communication at your fingertips

Cloud-based services are on the rise, from simple storage to being the basis for communication with colleagues, customers or friends, so video calling and video conferencing in the cloud is a very good option to bring together a large group of people to showcase your product, service or business idea

Benefits of video conferencing in the cloud

There are multiple benefits to using cloud-based video calling from IP calls at the cost of local calls to large group meetings, whether it’s a senior management meeting or a new product launch

Video calling and video conferencing features in the cloud

This service managed and offered by Neotel is designed so that companies, freelancers and professionals can hold meetings with two or more attendees connected in a secure, easy, economical way through the use of the internet where they can obtain the same results as in face-to-face meetings.

What is the video call and video conference service?

It is the free service, without software installation and compatible with all operating systems offered by Neotel to make video calls or video conferences in the cloud simply by having a terminal that has a camera and connects to the Internet.

You can organize video conferences from anywhere and with any connected device.

Video calling and Neotel cloud video conferencing can connect virtually any device with video functionality (computers, laptops or mobiles) in a single video call.


virtual pbx call center software Neotel

Benefits of Neotel’s cloud-based video calling and video conferencing

  • They are ideal for daily videoconferences or video calls.
  • Video conferences reduce the risk of communication errors
  • They have become one of the most appreciated collaboration solutions in companies from many sectors.
  • Unsurpassed safety, performance and support
  • Easy generation of video calls or video conferences
  • Fácil generación de videollamadas o videoconferencias
  • Chat interno
  • No need for external programs

Videoconferencing in the Neotel cloud


videocalling and videconferencing Neotel

Virtual meetings don’t have to be a hassle: users choose when and how to connect.

The easiest way to participate in audio, video or web conferences from your computer, mobile phone or room system.

Neotel Video Calling and Cloud Video Conferencing: the digital meeting space that gives you the flexibility to meet via audio, video or web, your way, whenever you want.

Videoconferencing in or out of the office

Regardless of the size of the company, you will be able to meet face to face with whoever you want, wherever you are, regardless of geographical or economic limitations. This totally free service incorporated into your virtual switchboard will offer you the possibility of interconnection in a simple, professional and economic way.

Any user will be able to participate in the video call, regardless of the technology, provider or region where they are.

Maximum ease of use

Neotel’s video solutions enable the connection of video conference rooms, computers and mobile devices.

Connect employees, customers and partners with video calls provided by Neotel.


Work from home like you’re at the office? With Neotel it is possible


Surely we have all seen this slogan in the news, press, radio, social media on the Internet, etc. In view of the serious situation that the whole world has to face today, it is essential that we ALL pay attention to the rules and measures that professionals and experts tell us about. And Neotel stays at home. But not without providing the same level of service to all its customers.

And what do we want with the writing of this post in our Blog? Well, that YOU do it too; stay at home.

Do it for yourself, for me. And in general, do it for everyone. Let’s do it for THE WHOLE WORLD. The health authorities need us now more than ever.


Do you still have doubts about how to encourage teleworking in your company so that you can stay at home without the risk of catching or infecting others? Neotel has set up a hotline to support the coronavirus and teleworking. Call us now if you have any questions and we will answer them. It doesn’t matter if you’re not a Neotel customer yet.

Maybe talking to us will help you make a good decision: to stay at home BUT without neglecting your customers.



Neotel virtual pbx call center software and crm

(By the way: this article was written from home)


At Neotel we want companies not to be affected by this situation of global change any more. Today’s technology allows us to perform our work without having to go to the office.

Companies cannot stop our daily rhythm without avoiding a negative impact on our economy.

The Ministry of Health is promoting TELEWORK.

Help us to help you implement it in your company today. Contact Neotel now. Thank you very much.



New extensions for all Neotel customers, now available for download from the Chrome Web Store.

New extensions for all Neotel customers, now available for download from the Chrome Web Store.

Neotel Click2Call and Neotel WebRTC Softphone.

Neotel WebRTC Softphone:

Google Chrome extension to access Neotel WebRTC softphone functionality

Configure the extension with your agent login details and you can make and receive calls directly from the extension. In addition, you can access the agent’s website via the link integrated into the extension itself.

WebRTC (Web Real-Time Communication) technology developed in open source by Google allows communication for video and audio in real time through the web browser without the need to install any plugin or external program.

At Neotel we use this programming interface to implement our WebRTC line that unlike many of our competitors will allow you to have a high performance softphone with the ability to transfer calls and make multiconference in any browser. In this way you will save on complex installations or configurations that other softphones require, since ours will be ready to use in a couple of clicks.

Enjoy the convenience of being able to call from any device with an Internet connection with this system implemented for free in our CRM and our virtual switchboard.

Neotel Click2Call:

Google Chrome extension to access Neotel Click2Call functionality

Configure the extension with your agent login details and you can send calls to your extension with just one click. In addition, you can access the agent’s website via the link integrated into the extension itself.

More information by visiting the links above and on our website.

Neotel and Legroup in the race for a healthy lifestyle!

Neotel is a leading provider in the Virtual Telephony sector for companies, supporting Sport with Legroup, group training and running in Malaga.

If you are interested in getting the best coach to help you improve, look no further because Neotel has already found him!

Legroup is Malaga’s first personalised training group run by two specialist coaches. At Legroup they are dedicated to carrying out personalised trainings with the optimum loads according to your level and your objectives and to guiding and controlling them, contributing the experience of Legroup as athletes and coaches gathered in more than 20 years dedicated to athletics. Don’t hesitate and run to get in shape with Legroup now. Find out more about Legroup on their website.



Business communication and IP Telephony

If you are thinking of incorporating IP Telephony into your office, contract it with the leading provider in the VoIP communications sector: contact Neotel now.

Once you have configured your new IP Telephony system, Neotel will then assign you a phone number, which does not even have to be from Spain. If you need or prefer an international numbering, with Neotel this is no problem.

VoIP España

IP Telephony: Telephony that works

With IP Telephony, only you need to have it; that is to say, that the people they call are not required to use this same technology. In addition, with IP Telephony you can make calls to any Internet communication system, landline, computer software and mobile phones.

Go now to VoIP or Voice over the Internet Protocol with Neotel.


Neotel is a leader in the global Cloud / IP Telephony sector

Our company, Neotel, based in Malaga (Spain) has been offering virtual switchboard, call center software and CRM services since 2001. To these products we add their programs for distributors and the White Label Switchboard. In addition, it is worth highlighting Neotel’s customized solutions, which include:

Neotel has a global presence and has clients throughout the five continents.

telefonía ip

More than 15 years of experience together with the daily work of a professional team, make Neotel has established itself as the provider par excellence in terms of IP communications and this is something that is reflected in the opinions of its own users.

Neotel: Communication Solutions and Services


But this is not all that our company can offer to yours. At Neotel we continue to develop new communication tools via VoIP. Soon we will show many new features that we are currently building and that are already in their final stages of development. Features and features that will revolutionize the IP Telephony landscape like never before.

To be aware of the latest news about Neotel, the best way is to subscribe to the newsletter. If you are not subscribed yet, click here.


Do you already work in a 100% scalable Contact Center?

A contact center in the cloud allows us, among many other features, to save recordings, have total control over calls and agents, obtain advanced statistics and reports in real time, control waiting queues, conduct inbound and outbound campaigns. calls, etc.

Another advantage is that being a 100% work system in the cloud, we can hire the best agents regardless of where they are, thus promoting teleworking.

Contact centers that are scalable offer maximum flexibility to their administrators. A company could be that it needs to expand or decrease, according to the needs. When working in a call center in the cloud the peace of mind is that we are aware that we have this possibility to reduce and increase our customer service center at our whim and in a much easier way than if it were a contact center traditional.

Neotel has been providing services to companies that want to install their own call center in the cloud for more than 15 years. With the Neotel cloud call center, the entire infrastructure is hosted within Neotel (cloud). So expanding or reducing our number of agents does not mean a great economic investment.

On the other hand, companies that still refuse to migrate their business to the cloud are tied to the limitations of the company that provides the service, so changing the size of their call center may result very expensive.

The on premise solutions (physically hosted where the client is) are usually much more expensive, limited and for any change that needs to be made, we will have to depend on the specialized technicians who logically have to pay as well.

The contact center or call center is one of the most important assets for any business since it is the communication channel for / with its clients. Neotel is the leading company in the Telecommunications sector and has the most extensive experience in installing a contact center in the cloud. If you wish you can contact Neotel now and we are happy to answer your questions.


Neotel promotes its program for VoIP / IP Telephony partners (distributors)

Those interested in receiving very attractive commissions reselling IP Telephony and VoIP services, now have it easier than ever, thanks to the Distributors program that Neotel promotes.

The products of the company Neotel help companies around the world with their communications systems.

The good news here for the clients that hire this type of services with Neotel is that in no case there is permanence in the hiring so the companies are free to leave whenever they wish.

Neotel has been working in the Telephony sector since 2001.

telefonía ip

Now with this new functionality of Neotel it is easy to generate revenue using all the infrastructure and platform that the company puts at the disposal of its Distributors. IP Telephony has been implanted in our lives in a very progressive way, and it does not seem that it will leave in the short term.

Become an Official Neotel Distributor

The VoIP technology has been established in companies that deal with Customer Service in a massive way, as an essential tool.

This technology, being virtual, implies a series of advantages, with savings being the main one for companies.

Note the great popularity of Neotel.


Cloud call centers save your company money … And a lot

The call center owners already suffer enough problems with their day to day so it is obvious that the last thing they need is to also deal with technical aspect problems. Therefore have a apartment. Technical Support such as Neotel helps you get rid of these extra head problems. We take care of the operation of your call center so you do not have to.

If you want to save money when setting up a call center make sure you hire the best Telecommunication provider. Why? Because not all companies offer the same degree of customer service.

Saves on IT and hardware

Hiring Neotel’s call center software ensures that if you need to expand or reduce your call center tomorrow, you do not have to wait for days to get it resolved. Just tell us and before you can imagine it will be all solved. And it is that at Neotel we are really fast!

Having a call center in the cloud with us means that your company grows faster, access more customers and all this saving the most money possible. However SMEs do not always have to stay small and your company can grow and report more benefits thanks to our software call center.


Save on internal staff, supplies and physical machinery. With a call center in the cloud you can count on a virtual company where thanks to teleworking it is no longer necessary to hire employees who work physically from the same office, or rent from it. Working from home offers convenience for the virtual assistant while the company saves large amounts of money.


We saved supplies, internal staff and office rental

Call centers in the cloud make it easy to save money. Unlike traditional and old call centers, virtual call centers in the cloud transmit the voice through VoIP, ie the Internet. This is all you need.

We saved hardware costs
Now it is no longer necessary for businesses to continue to feel suffocated more time because of high phone bills that can not be paid. It’s easy to see why every day more companies are moving to the cloud for their call centers.

If you want to save yourself the maximum, hire Neotel that offers you the best rates in call center software in the sector. Your company and your bank account will thank you.

Software call center

Neotel’s call center tools are accessible to all audiences.

Affordable software and unlimited calling

Call now Neotel. We are happy to attend your questions and questions. Start saving money from YA.