WebRTC Line: Beyond IP Communication

The WebRTC lines, English word that means Web Real-Time Communication, is an open development project that confers the ability to communicate in real time (RTC) using JavaScript APIs of browsers, the WebRTC system is also oriented in the transmission of data in all types of format (text, images, screenshots)

Advantages of WebRTC lines

The main advantage is that it allows VOIP communication through the WEB with quality standards such as audio, HD quality video and native encryption (SRTP, TLS).

What is a virtual switchboard?

A virtual pbx is one that does not have a physical device to manage communications.

It is not the same virtual PBX as IP PBX, many times virtual PBXs use IP telephony, but not all IP PBXs are virtual PBXs.

Which is the best virtual switchboard?

There are several types of virtual switchboards: mobile phone based, SIP protocol based and the WebRTC virtual switchboard.

Most virtual PBXs offer advanced phone call management features, the difference between them is technology that affects efficiency and flexibility.

Mobile phone based virtual switchboard

These are the most popular, are offered by mobile operators using their marketing to carry it out.

They operate using the mobile operator’s network, using the organizations’ member lines for communications management (incoming, outgoing and internal).

Weaknesses: Integration with external software is complex, they are linked to the mobile operator and their cost is high, additionally each agent must be provided with line and equipment for their interconnection.

SIP-based virtual switchboard

The virtual switchboard based on SIP protocol sends communication over a data network instead of using a telephone network, allowing the management of calls with specific terminals: IP phones.


send sms massively

Calls are also received through a mobile phone using SIP client: softphone.

The configuration, infrastructure and network are complex and weak points of this communication.

Virtual exchanges based on WebRTC

WebRTC virtual switchboards are the most modern and for many are the replacement for the previous ones.

Its advantages are flexibility, efficiency and configuration without the need to purchase software, it basically works in any device that connects to the Internet.

Why choose Neotel’s WebRtc Line?

Neotel’s WebRTC lines offer includes:

  • Geographic phone number (new or ported)
  • WebRTC line with communication channel
  • Access with up to 3 different devices
  • Free unlimited incoming calls
  • Call forwarding to personal mobile
  • Caller ID
  • Outgoing calls with fixed number
  • Call recording
  • Voicemail that personalizes itself
  • Daily call synchronization
  • Voice recognition and call transcription
  • Mass SMS sending
  • Progressive Calls
  • Predictive Calling
  • No coupling cost
  • No software installation required



What role do SMS in a marketing campaign?

Reaching the final customer is essential for any marketing campaign. Neotel, as a leader in the Telecommunications sector, has developed the widest range of services in terms of Communication, and can advise you on which is the most appropriate for your marketing campaign at all times. Among all of them, the SMS is crowned as among the communication systems with the highest success rate.

Integrate sending SMS to mobile phones from the Neotel platform

The customer is the most important for any company. Therefore, and knowing the rate of openness and reading that mobile messages have, it is highly advisable to have the SMS for our professional marketing campaigns.

There are many advantages of using SMS as a means of communication at the Marketing level

The main advantages are:

  • Sending notifications: You can use it to, for example, send notifications as a reminder to your customers, so that they are always aware of what happens in your company.
  • Security: It is a direct communication channel between the sender and the recipient, so you can be totally sure that this type of messaging system is reliable for communicating private data.
  • It serves as a promotional channel: You can offer discounts and promotions to your most common customers using this channel.
  • Increase traffic to your website: One of the main advantages is to add a link to your website so you increase the chances of sales.
  • Everyone knows how it works: It is easy to use for all types of users.
  • Does not need Internet connection: You can reach your audience, wherever you are, without the need for it to be connected to the Internet.

The SMS gives a very good result as far as Direct Communication is concerned.

Neotel is strongly committed to the mass SMS sending service for all types of companies that need it. Neotel has been consolidated throughout all these years as the leading company in the Software Call Center, CRM and Virtual Switchboard sector. Now the sms is the new way to create marketing campaigns for business.